ip - oracle fusion middleware forum enterprise mobility
DESCRIPTION
Presentation delivered at Oracle Fusion Middleware Forum - August 2012.TRANSCRIPT
Enterprise Mobility Case Study
16 July 2012
About Intelligent Pathways
• Australian technology company founded in 2003• Specialising in enterprise integration and application
development• Our approach is aligning technology with business
objectives• Strong track record of delivery• In depth knowledge of Oracle Fusion Middleware; early
adopters of SOA• Enterprise Mobility Product Offering
About the Client
• Global Medical Device Manufacturing Company• Local initiatives
–Operational Excellence –Customer Satisfaction
• Mobile salesforce– Customer Relationship Management– Day to day sales in Accounts
• Back office support staff– Supporting customers & sales representatives – Complete Sales Orders
Why Oracle
• Existing Customer with large Oracle footprint– Global preferred vendor for DB and ERP
• Looked at B2B EDI Replacement with Oracle Technologies– Oracle B2B and FMW a good fit
• Global consolidation of ERP and satellite systems– Global standard B2B Integration processes– SOA Platform a must
Why Intelligent Pathways
• Good reputation for delivery for client in the same industry– From backend IT projects to business facing projects
• Established credibility with IT and engaged for business facing applications
• Good fit as we have product and services capability
• Local initiative needs a local partner
Solution needs to address
• Inconsistent approach to ordering equipment
• Incorrect Order details– Lost in translation between customer, sales rep and support staff– Complex tailored orders down to individual customer staff
members
• Inefficient process to approve the order details
• Hard to meet SLAs on delivery – Order changes occurring during pick and pack
Mobility Challenges
• Disconnected mode– Design of technical process orchestration to deal with no input
from users who are disconnected– Design mobile device application to still function when users are
disconnected
• Limited functionality in disconnected mode– Reference data is an issue
• Network performance– Data transmitted needs to be minimised
• User Experience– Same functions across multiple delivery channels with different
experience– Standard device widgets where possible
Project Challenges
• JDE Version 8– No Business Services– No Synchronous Transactional Integration– Hard to understand data model
• Fault Tolerance and Infrastructure Stability– No control over public networks
• SLAs and User Expectation– High available front end– Low available back end– JDE is brought down for 3 hours each night for backups
• Operational Support– Mix between in-house and outsourcing
Solution Concepts
Solution ConceptsForms•Replace ‘pen, paper and clipboard’ •Delivered across mobile channels•Online and Offline
Solution ConceptsWorkflow•Process Automation•Human or System Interaction•Initiated via Forms or other Inbound channels
Solution ConceptsHuman Tasks•Supports Human interaction with workflow•Presented based on roles•Perform one step in the process•Online only
Solution ConceptsReference Data•Supports Data Entry in Forms and Tasks. •May be static, or based on data sourced from enterprise systems•Standard format so that it can be ‘plugged into’ tasks and forms.
Solution ConceptsBusiness Services•Services provided to support workflows.•Abstraction on enterprise systems.•Using Oracle Fusion Middleware
Forms and Flow
Technology Enablers
A viable alternative
SOA and Enterprise Mobility
Solution Component Architecture
Data Integration and Caching
Data Integration and Caching
Solution High Level Process
Process Orchestration
Process TasksSubmit Sales Order
Process TasksCreate Sales Order
Process TasksComplete Sales Order
Process TasksApprove Sales Order
In Summary
• Mobile Mediation– Reducing Data Transmission– Dealing with Disconnected– Transform data into either Reference Data or transactional data models
• Caching Data for Performance– Depends on Information Model and Service Design– Cache in the cloud– Coherence is good for this
• Solution paradigm – Mobile Workforce Data Entry– Process Automation
• Tradeoff: Maximise reuse while offering custom user experience• Up to date technology
– High cost in service enabling ERPs from the 90s
Thank you for your time.