ip - oracle fusion middleware forum enterprise mobility
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DESCRIPTIONPresentation delivered at Oracle Fusion Middleware Forum - August 2012.
- 1. Enterprise MobilityCase StudyCase StudyCase Study16 July 2012
2. About Intelligent Pathways Australian technology company founded in 2003 Specialising in enterprise integration and applicationdevelopment Our approach is aligning technology with businessobjectives Strong track record of delivery In depth knowledge of Oracle Fusion Middleware; earlyadopters of SOA Enterprise Mobility Product Offering 3. About the Client Global Medical Device Manufacturing Company Local initiatives Operational Excellence Customer Satisfaction Mobile salesforce Customer Relationship Management Day to day sales in Accounts Back office support staff Supporting customers & sales representatives Complete Sales Orders 4. Why Oracle Existing Customer with large Oracle footprint Global preferred vendor for DB and ERP Looked at B2B EDI Replacement with OracleTechnologies Oracle B2B and FMW a good fit Global consolidation of ERP and satellite systems Global standard B2B Integration processes SOA Platform a must 5. Why Intelligent Pathways Good reputation for delivery for client in the sameindustry From backend IT projects to business facing projects Established credibility with IT and engaged for businessfacing applications Good fit as we have product and services capability Local initiative needs a local partner 6. Solution needs to address Inconsistent approach to ordering equipment Incorrect Order details Lost in translation between customer, sales rep and support staff Complex tailored orders down to individual customer staffmembers Inefficient process to approve the order details Hard to meet SLAs on delivery Order changes occurring during pick and pack 7. Mobility Challenges Disconnected mode Design of technical process orchestration to deal with no inputfrom users who are disconnected Design mobile device application to still function when users aredisconnected Limited functionality in disconnected mode Reference data is an issue Network performance Data transmitted needs to be minimised User Experience Same functions across multiple delivery channels with differentexperience Standard device widgets where possible 8. Project Challenges JDE Version 8 No Business Services No Synchronous Transactional Integration Hard to understand data model Fault Tolerance and Infrastructure Stability No control over public networks SLAs and User Expectation High available front end Low available back end JDE is brought down for 3 hours each night for backups Operational Support Mix between in-house and outsourcing 9. Solution Concepts 10. Solution ConceptsFormsReplace pen, paper and clipboardDelivered across mobile channelsOnline and Offline 11. Solution ConceptsWorkflowProcess AutomationHuman or System InteractionInitiated via Forms or other Inboundchannels 12. Solution ConceptsHuman TasksSupports Human interaction with workflowPresented based on rolesPerform one step in the processOnline only 13. Solution ConceptsReference DataSupports Data Entry in Forms and Tasks.May be static, or based on data sourcedfrom enterprise systemsStandard format so that it can be pluggedinto tasks and forms. 14. Solution ConceptsBusiness ServicesServices provided to support workflows.Abstraction on enterprise systems.Using Oracle Fusion Middleware 15. Forms and Flow 16. Technology Enablers 17. A viable alternative 18. SOA and Enterprise Mobility 19. Solution Component Architecture 20. Data Integration and Caching 21. Data Integration and Caching 22. Forms 23. Clip ToolkitInbound Channels 24. Reference DataReference Data 25. Clip ToolkitEnterprise Integration 26. Implementation Approach Start simple Improve Data Quality Automate Process Remove humaninteraction wherepossible 27. Solution High Level Process 28. Process Orchestration 29. Reference Data Information Model 30. Reference Data Information Model 31. Process TasksSubmit Sales OrderSubmit Sales Order 32. Process TasksCreate Sales OrderCreate Sales Order 33. Process TasksComplete Sales OrderComplete Sales Order 34. Process TasksApprove Sales OrderApprove Sales Order 35. In Summary Mobile Mediation Reducing Data Transmission Dealing with Disconnected Transform data into either Reference Data or transactional data models Caching Data for Performance Depends on Information Model and Service Design Cache in the cloud Coherence is good for this Solution paradigm Mobile Workforce Data Entry Process Automation Tradeoff: Maximise reuse while offering custom user experience Up to date technology High cost in service enabling ERPs from the 90s 36. Thank you for your time.