IP Communications Training

6900 Series

Getting to Know Your PhoneLCD Screen

Line Buttons

Soft Keys

Transfer, Conference,Hold Keys

Headset Button

Speakerphone Button

Navigation and SelectButtons

Settings, Directories, VoiceMail

Volume

Handset

MessageWaitingIndicator

Speaker

Mute Button

DifferencesThis is a 6921 (2-line phone)

The only difference between a 6921 and a 6941 is the number of lines, a 6941 has 4 lines.

On a 6941, the Line Buttons will be on each side of the LCD screen

Placing a CallPlacing calls:

1. Do one of the following:• Lift the Handset• Press the Line button for

the line you wish to use (Speaker button lights)

• Press the New Call Softkey

• Press the Speaker button• Press the Headset button

if you use a headset

2. Dial the number

Handset

LineButtons

NewCallSoftkey

Speaker Button

Headset

Dialing the Number

Inside Calls: Dial the Four digit extension number

NOTE: Use *ext to dial VM directly during school hours.

Outside Calls: Dial “8” + the number

Emergency Calls: Dial 911 or 8911

Answering an Incoming Call

To Answer an incoming call:• Answer with the

speakerphone; either:– Press the Speaker button– Press the Answer Softkey– Press the Line Button for the

incoming call • To take a call off speaker

phone, lift the handset.• Answer with a handset:

– Lift the Handset just as you would with your old phone

Handset

LineButtons

AnswerSoftkey

Speaker Button

Headset

Ending a Call

• Depending on how the call was placed (or accepted), do one of the following:– Press the Speaker button– Press the Headset button– Press the EndCall Softkey

LineButtons

EndCallSoftkey

Speaker Button

Headset

Handset

Softkeys

Softkeys: first screen

Softkeys: when more button is pressed

Example: Softkeys when handset is lifted

Soft keys change depending on the status on the phone.

Examples of Soft Keys• New Call soft key will enable a new

call• The End Call soft key will end a call• The Redial soft key redials the last

dialed number• Resume will continue a call that

was on hold• DND – Do Not Disturb – Silences

the Ringer• Fwd ALL – Forwards all calls to

entered number• Details – Shows call details• Divert – Sends call to Voicemail• Park – Parks a Call• Swap – (While transferring) Ends

the transfer and picks up original call

Softkeys

Examples of Soft Keys• Hold

When you place someone on hold,

The only way to get the call back is to either hit the Resume Soft Key,

Or hit the line button of the line that has the call on hold

This makes it virtually impossible to accidently hang up on someone

Hold Dedicated Key

Call Park• While on a phone call, press the

“Park” soft key.• This will immediately clear the

phone of the call.• There will be a message on the

LCD screen that says “Call park At xxxx”

• From any IP phone, dial the number displayed on the screen where the call is parked to immediately pick up that call.

• If the call has not been picked up after a period of time, the system will call back the phone that placed the call into park.

Park SoftKey

Transferring Phone Calls• While on a phone call press the

“Transfer” dedicated key• This will place the person we

were talking to on hold and start a new call

• We dial the number of the party that we want to transfer the original call to.

• When we are ready to connect the two parties to each other we press the “Transfer” dedicated again.

• All calls will clear from the screen and your phone is ready to make a call again

Transfer Dedicated Key

Making a Conference Call• While on a phone call press the

“Conference” dedicated key

• This will place the person we were talking to on hold and start a new call

• We dial the number of the party that we want to conference into the original call.

• When we are ready to connect all three parties to each other we press the “Conference” dedicated key again.

• The two calls will change to one on the screen and it will say “To Conference”.

ConferenceDedicated Key

Features Buttons

Applications Directories

VoiceMail

•Up Arrow: Pressing the up arrow will bring up your recently placed calls•Applications: Call History, Preferences, Services, Phone Information, Admin Set.•Directories: Personal Directory, Corporate Directory•VoiceMail: Shortcut to VoiceMail

Up Arrow

Retrieving Voice MailPhone Light

If the phone light is lit red, then that means you have a new, unheard message.

To retrieve your new message, press the message feature button, and follow the prompts.