ip communications solutions data sheet - ucware · • user-friendly web interface ... (do not...

UCware IP communications solutions data sheet

UCware® GmbH . Christian-Pommer-Straße 23 . 38112 Braunschweig . Germany . Telephone + 49 531 38822-200 . Fax + 49 531 38822-822 . [email protected] . ucware.de

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System description

1.1 Telephony• Trunk access help to cut costs and site-to-site networking

permits opting out of the local network• Busy indicators for line keys and direct dialling keys (BLF) • Trunk line bundling• Busy on busy for internal and external calls• Call-through• Manager-assistant function• Direct outward dialling, DOD• Announcements (intercom) to extensions• Call detail recording incl. export to CSV and MySQL tables• Least-cost routing • Call waiting, three-way calling (3PTY) internal and internal• Call forwarding parallel, calls to any destination number• Call pick-up, call pick-up groups incl. call information display• Call forwarding: unconditional/busy/no answer/unknown

number• Call forwarding based on freely de�nable sets of rules• Call forwarding pro�les for all extensions• Time-controlled call distribution and forwarding • Incoming and outgoing barred and allowed numbers• Corded and cordless system telephony• Music on hold

1.2 IVR• Automated attendant (interactive voice response, IVR) to

play outgoing messages with call control by the user via number keys

• User-de�ned multi-level OGM menus

1.3 Fax and Voicemail• Sending and receiving of fax messages via e-mail (e-mail to

fax, fax to e-mail) and using HylaFAX-compatible client soft-ware, such as the free YajHFC with a Windows printer driver

• Remote access to voice mailbox incl. voice guidance• Voice mailboxes and fax inboxes for every extension• Forwarding of voicemail and fax messages via e-mail• Voicemail noti�cations (MWI) to IP telephones

1.4 Teams, groups, call centres• Login/logout function for call queue agents• Lists of calls for call queues• Call queue over�ow to extensions, voicemail and

other call queues• Queue-speci�c call forwarding • Number of answered and unanswered calls• Display of average waiting time in call queues • Display of number of callers waiting in a queue • Call centre operator panel for status of call queues,

agents and users• Smart ringing strategies, e.g. scheduled, �rst in �rst out,

random, fewest calls • Sorting of extensions and call queues in

ascending/descending order • Live monitoring function for callers in a queue • Call group functionality • Indication of available/busy status of call queues• Call queue status (agents, calls, callers) for each

queue displayed on terminal equipment • Unlimited number of call queues • Central busy lamp �eld for extensions,

agents and connections

1.5 Telephone directory• User-friendly web interface• Permission levels for Administrators and Users• Global and personal telephone directories• CSV �le import• Import of directories via LDAP, e.g. from Microsoft Exchange• Full system integration: access via system telephone,

workstation software or mobile apps• Central server-based database

1.6 Conferences • Roll call of participants• Unlimited number of conference rooms incl. moderators• PIN-protected access control

1.7 VoIP/SIP• Caller ID (CLIP) and name (CNIP)• Temporary blocking of caller ID (CLIR)• FAX via IP (ITU-T, T.38), internal and internal• Peer-to-peer audio broadcasting (depending on terminal

equipment)• Call forwarding on busy (CFB), no answer (CFNR), perma-

nently (CFU), of one extension (CD (PR)), of unknown SIP numbers

• SIP BLF (busy lamp �eld)• SIP MWI (message waiting indication)• STUN support• Communication of all caller numbers (CLIP no screening)• VoIP codecs G.711, GSM, H.261, H.263 and H.263+

(depending on terminal equipment)• Unlimited VoIP channels with basic con�guration

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* Requirements generally depend on the expansion level. The above �gures are for guidance only.

* Some functions require an active VPN connection with the IP PBX.

1.8. Intercom system• Provisioning of video images to CTI applications

and video-enabled system telephones• Integration of IP and analogue intercom systems

1.9 Installation• Auto-provisioning• Administration via the web user interface,

also with remote access• Clustering and redundancy in HA environments• Central distribution of �rmware updates to

terminal equipment

1.10 System requirements*• Installation on an Intel platform

- 1.0 GHz CPU Dual Core | 4-8 GB RAM | 60 GB HDD/SSD• Installation as a virtual machine

- VMware or Oracle Virtual Box - 1.0 GHz CPU Dual Core | 4-8 GB RAM | 60 GB Storage

CTI applications

2.1 UCware Desktop Client & UCware Web Client• UCware Desktop Client for Windows and cross-platform

UCware Web Client for browsers • Making or routing calls using drag and drop• Lists of dialled, missed and answered calls with a callback

function• Caller queue to display active calls• Indication of presence status of internal lines as available,

busy, logged out or DND (do not disturb); own status can be set to DND

• Internal lines are shown or hidden based on speci�c criteria (logged on or o�, DND)

• Access to the central telephone directories• Display of call groups for internal lines• Dial pad for entering telephone numbers• Filters for internal lines and telephone directories• Personalisation of user interface• Multilingual user interface• Call pick-up (of incoming calls for other lines)• uaCSTA support for remote control of compatible terminal

equipment• Selection of call forwarding pro�les• Signalling (visual) of incoming and outgoing calls• Central update management• Call routing (call waiting/hold/toggle)

2.2 Exclusive functions of the UCware Desktop Client• System noti�cations to indicate incoming

and outgoing calls

• System shortcut for dialling numbers from other applications (con�gurable using copy and paste)

2.3 System requirements• UCware Desktop Client

- Native .NET/C# application for Microsoft Windows 7 and 8.1.

• UCware Web Client, HTML5 application for web browsers such as: - Microsoft Internet Explorer, version 10 or higher - Mozilla Firefox, version 37 or higher - Google Chrome, version 41 or higher - Google Android browser, version 4.0 or higher - Apple Safari, version 5.1 or higher - Apple mobile Safari, iOS version 6.1 or higher - Opera, version 12.1 or higher

Smartphone Apps*

3.1 UCware Mobile Client• UCware Mobile Client for iPhones and

UCware Mobile Client for Android smartphones• Retrieval of messages from the UCware

IP PBX‘s central user voice mailbox• Lists of dialled, missed and answered

calls with a callback function• Access to the central telephone directories

of the UCware IP PBX

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• Dial pad for entering telephone numbers• Filters for internal lines and telephone directories• One-number service: making and taking calls with the o�ce

extension number (via GSM/call-through) • Setting call forwarding• Seamless handover in stealth mode: active calls can be

transferred between your smartphone and o�ce extension unnoticed and without interruption (in one-number service mode)

3.2 Exclusive functions of the UCware Mobile Client for Android smartphone• Display of the correct entry for outgoing calls in the Andro-

id-speci�c list of calls (call-through number is removed)• Indication of presence status of internal lines as available,

busy, logged out or DND (do not disturb); own status can be set to DND

• Access to a user‘s smartphone address book• Selection of call forwarding pro�les

3.3 System requirements• UCware Mobile Client for iPhones

- Apple iPhone 4, iOS version 7 or higher• UCware Mobile Client for Android smartphones

- Smartphones with Google Android, version 4 or higher

Process integration

4.1 TAPI and UCware API• TAPI integration for ERP- and CRM Software• UCware API for individual integration

4.2 UCware Outlook Add-In• Integration of telephony features directly to Microsoft

Outlook• Direct dialling of phone numbers of selected contacts or

contacts associated with an e-mail• Direct dialling of phone numbers

4.3 System requirements• TAPI

- Microsoft Windows Version 7 and 8.1• UCware Outlook Add-In

- Microsoft Outlook 2010 and 2013

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ip communications solutions data sheet - ucware · • user-friendly web interface ... (do not...

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