involvement: the key link between ppi, equality and human rights paula walters director nhs cehr
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Involvement: The key link between PPI, Equality and
Human Rights
Involvement: The key link between PPI, Equality and
Human Rights
Paula Walters
Director
NHS CEHR
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‘Decisions are made by those who show up’
President Bartlett, Series 1
The West Wing
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What I will coverWhat I will cover
• The role of CEHR
• Brief overview of the Equality Bill
• What I feel are the connections between PPI and the Equality Duties & Human Rights
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The NHS Centre for Equality and Human Rights
The NHS Centre for Equality and Human Rights
• “Supporting NHS Wales to provide quality healthcare services that meet the different needs of people and tackles inequality"
• National strategic resource for building capacity and capability to mainstream and promote equality and human rights across NHS Wales.
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Equality Legislation: Where are we now?
Equality Legislation: Where are we now?
• 3 positive Public Sector Duties to promote Race, Disability and Gender Equality
• Anti-discrimination legislation providing protection in employment and service delivery
• Human Rights Act 1998
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What will the Equality Bill mean?
What will the Equality Bill mean?
• Possible Duty on public sector to tackle socio-economic inequality
• The Public Sector Equality Duty ‘…consider the needs of diverse groups in
the community when designing & delivering public services so that people get fair opportunities and better public services’.
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The Equality Bill will provide protection on grounds of
The Equality Bill will provide protection on grounds of
•Race
•Gender
•Disability
•Age
•Sexual orientation
•Religion / belief
•Pregnancy & maternity
•Gender re-assignment
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Other areas of the Equality Bill for public bodies
Other areas of the Equality Bill for public bodies
• Use public procurement to improve equality
• Ban age discrimination outside the workplace
• Introduce gender pay and equality reports
• Extend the scope of positive action
• Strengthen the powers of Employment Tribunals
• Protect carers from discrimination
• Offer new protection for breast feeding mothers
• Strengthen protection from discrimination for disabled people
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What does PPI, Equality and Human Rights expect from us?
What does PPI, Equality and Human Rights expect from us?
• Citizens at the heart of policy and decision-making
• Relationship building – not one-off exercises
• Active involvement – not passive consultation or fait accompli
• Promotion of equality of opportunity in involvement
• Having a strategic plan of action
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What does PPI, Equality and Human Rights expect from us?
What does PPI, Equality and Human Rights expect from us?
• Managing public expectations
• Reflect the economic climate
• Use a range of evidence to develop learning in organisations
• Accessible engagement methods
• Building trust and confidence
• Openess and accountability
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The importance of being trustworthy
The importance of being trustworthy
‘Whether we’re selling a political message or a packet of cereal, everyone in the communications business is now faced with a fundamental decline in trust.
… You can have all the facts and figures, all the supporting evidence, all the endorsement you want, but if you don’t command trust, you won’t get anywhere. (Cont’d …)
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The importance of being trustworthy
The importance of being trustworthy
And trust, of course is the one thing that can’t be built in a one-off spate of advertising. Trust is built over the long-term, on the basis not of communication but of action. And then again, trust, once established, can be lost in an instant – one ill-judged remark and it’s gone forever.’
Neil Fitzgerald, Chairman, Unilever,
Address to the Advertising Association, 2001
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It’s not just what you do it’s the way that you do it!
It’s not just what you do it’s the way that you do it!
• Equality Impact Assessment
• 7 step engagement process
• Partnership working• Pooling our expertise
• Pooling our resources
• Reducing the burden on people we depend on talking to us
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Demonstrating the promotion of equality in involvement
Demonstrating the promotion of equality in involvement
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‘It is in the spirit of Andrew Jackson that I, from time to time, ask senior staff to have face-to-face meetings with those people representing organisations who have a difficult time getting our attention. I know the more jaded among you, see this as something rather beneath you. But I assure you that listening to the voices of passionate Americans is beneath no one, and surely not the peoples’ servants.’
Leo McGarry, Chief of Staff, West Wing, Series 1
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And finally….And finally….
Consider:
When was the last time you and/or your senior managers met with an individual or organisation that doesn’t normally get an audience with you?
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Diolch yn fawr/Thank you
NHS Centre for Equality andHuman RightsInnovation House, Llanharan,CF729RPTelephone 01443 233450www.wales.nhs.uk/equality