delighted

increased ourprofitability

inspired

success

95% customer satisfaction

achieved dedicated

Stake holder satisfaction up 19%

fresh

95% of clients agree... Investors in Excellence has had a positive impact on the things that matter most to their organisation.Read more great things our clients say about us inside...

Here’s a small selection of organisations from right across the spectrum that have trusted us to help them improve their performance.

Here’s how we helped them improve...

“�Our�involvement�in�this�programme�is�one�of�the�best�decisions�we�have�made�during�my�8�years�as�Chief�Executive�of�The�Hanley�Economic�Building�Society.�It�provided�us�with�a�focussed�goal�and�ignited�our�determination�to�be�recognised�as�a�business�with�a�contemporary�verve�and�a�passion�for�excellence�in�all�areas.�It’s�been�great�fun�too!�If�you�want�to�distinguish�your�business�in�a�competitive�marketplace�and�get�the�best�from�your�people�then�I�heartily�recommend�the�excellence�journey.”��David�Webster,�Chief�Executive,��The�Hanley�Economic�Building�Society

“ Our involvement in this programme is one of the best decisions we have made during my 8 years as Chief Executive”

“ ...professional, ethical and passionate about people excellence in all its forms”

“ ...helped us boost customer satisfaction from 40% to 81%”

“Investors�in�Excellence�has�helped�us�to�identify�our�strengths�and�deploy�best�practice�approaches,�

but�more�importantly,�to�build�improvement�plans�based�on�solid�evidence.�Customer�satisfaction�

has�improved�and�IiE�programmes�such�as�process�improvement�and�Lean�have�helped�embed�a�culture�

of�Excellence�throughout�the�company.�Your�people�are�very�professional,�ethical�and�passionate�about�

people�excellence�in�all�its�forms.”��

Paul�Maher�–�Managing�Director,��Siemens�Metering�Services

“�We�wanted�to�be�recognised�as�excellent�and�chose�the�IiE�Standard�for�its�holistic�and�non-prescriptive�approach.�We’re�proud�that�our�continuous�improvement�culture�has�been�independently�recognised.�Your�knowledgeable�and�professional�team�also�helped�us�boost�customer�satisfaction�from�40%�to�81%.”��John�Whitehouse,�Quality�Manager,��Walsall�Housing�Group

“�The�recognition�from�IiE�reinforces�to�our�own�team�and�the�industry�just�how�serious�we�are�about�quality,�our�customers,�and�achieving�excellence.�The�more�value�we�can�pass�on�to�our�customers,�the�more�satisfied�they�will�be,�in�turn�allowing�us�to�achieve�our�goal.”��Neil�Thomas,�Group�Managing�Director,��Atkins,�Highways�&�Transportation

Deborah�Bennett,�Executive�Director,�Seven�Locks�Housing

“ Absolutely delighted with the support provided by Investors in Excellence - the best bit of consultancy I have ever paid for”

“ The recognition from IiE reinforces to our own team and the industry just how serious we are about quality”

“�We�are�delighted�with�the�improvements�we’ve�put�in�place�during�our�nine�year�relationship�with�IiE.�These�include�higher�customer�satisfaction�scores,�better�staff�retention�and�healthier�finances.�Your�expertise�and�enthusiasm�also�helped�us�win�the�prestigious�‘Legal�Achievement�of�the�Year’�category�at�the�Municipal�Journal�Awards.�We�believe�that�the�Investors�in�Excellence�Standard�provides�a�strong�foundation�for�continuous�improvement.�We�look�forward�to�many�more�years�of�improvement�with�you.”��Dr�Mirza�Ahmad,�Corporate�Director�of�Governance�at�Birmingham��City�Council

“...higher customer satisfaction scores, better staff retention”

“one of the best customer

experiences we have

ever had.”

“�The�professional,�focused�and�responsive�approach�taken�by�IiE�in�all�its�contacts�with�West�Midlands�Pension�Fund�has�been�one�of�the�best�customer�experiences�we�have�ever�had.�You�left�no�stone�unturned�to�provide�WMPF�with�cost�effective�and�realistic�solutions�to�complex�function�areas.�The�IiE�company�ethos�is�one�to�aspire�to.”��Nadine�Perrins,�CEO,��West�Midlands�Pension�Fund

“�The�Investors�in�Excellence�Standard�is�a�reliable�and�effective�tool�to�help�drive�process�change�and�improve�customer�delivery�performance.�Sometimes�we�just�don’t�know�enough�about�what�we�are�trying�to�achieve.�IiE�shows�the�way!”��David�Cooper,�Managing�Director,�ESOS�

“By�focusing�on�the�principles�of�excellence�we�have�achieved�speedy�recognition�which�has�

been�critical�to�our�ongoing�success.�Achieving�the�IiE�Standard�is�a�great�recognition�for�our�people�and�it�provides�a�natural�blueprint�for�

the�business�to�continue�its�constant�search�for�improvement�in�all�we�do.”

�Jim�Conning,�Managing�Director,��

Experian�Payments

“ a natural blueprint for the business to continue its constant search for improvement in all we do”

“ help drive process change and improve customer delivery performance”

“The�IiE�Standard,�backed�by�our�CEO,�gave�us�a�common�

approach�to�best�practice�for�business�management�and�

improvement.�It�is�a�very�good�framework�to�work�with�and�

ensures�that�you�have�short�and�long�term�business�plans.�We�have�found�your�people�to�be�

dedicated,�knowledgeable�and�service�minded.”��

�David�Woolley,�MD�of�the�Birmingham�

operation,�Haldex�Concentric

“ The expert facilitation and coaching provided by IiE, helped me to quickly establish a clear prioritised route to drive Operational Excellence throughout the organisation”

“ gave us a common approach to best practice for business management and improvement”

Andrew�Collins,�CEO�&�COO,�BNP�Paribas�Fortis�Bank�UK

Helen�Thomas,�Managing�Director,��Dyke�Yaxley

“ By investing in excellence we have stopped being the firm we once were and are well on the way to being the firm we want to be”

Call�us�on�+44 (0)1564 711004�or�emailus�at�iie@investorsinexcellence.comto�find�out�how�we�can�help�your�organisation�improve.

Investors in Excellence LimitedCentral Boulevard, Blythe Valley Business Park, Solihull, West Midlands, B90 8AG

t: +44 (0)1564 711004 f: +44 (0)1564 758201 e: iie@investorsinexcellence.com w: www.investorsinexcellence.com Registered office: Empress House, 43a Binley Road, Coventry, CV3 1HU. Registered Number: 6253828

Investors�in�Excellence�Limited�is�a�Midlands�Excellence�company

Our research re-enforces our customers positive feedback. The following facts were highlighted...

• IiE has delivered a 19:1 Return on investment to the region.

• 95% of clients agree Investors in Excellence has had a positive impact on the things that matter most to their organisation.

• IiE gained a 9.25 net recommender score.