INTRODUCTORYSERVICETECHNICIAN(IST):This two-day service seminar will be held at Bryan Equipment’s facility and it is intended for new STIHL retailers or any service technician with little or no experience on service of STIHL handheld products. The topics covered will include: PartSmart parts look up, cutting tools catalog, bar and chain catalog, USG chain sharpening instruction and exercise, STIHL special tools, STIHL engine check exercise, product liability and a carburetor service and adjustment exercise. Bronze level completion is required to attend this seminar.

ANNUALTECHNICALSERVICESEMINAR:This annual one day seminar is intended to give all retailer technicians the opportunity to receive the latest STIHL technical information. Content will include current product updates, new product introductions, latest special tools and the most recent service topics as well as updated warranty policies and product liability summary.

BRONZELEVELTRAINING:The Bronze level training is available to retailer personnel on-line via STIHL’s iCademy website. It consists of training modules covering: warranty policies, product liability, parts look up, bar and chain catalog, cutting tools catalog, engine principles of operation, magneto ignition operation, carburetion, and STIHL engine check.

SILVERLEVELTRAINING:The two-day Silver level training is intended specifically for STIHL retailer technicians that have completed the Bronze level training. We will take an in-depth look into the working features of a STIHL engine and carburetors. This seminar specifically focuses on trouble shooting, diagnostics, and repair. The topics covered will include: product liability, STIHL engine check, special tools, saw chain, HT service, complete carburetor service, and STIHL injection as well as STIHL M-Tronic units.

GOLDLEVELTRAINING:The three-day Gold level training is held at the STIHL factory in Virginia Beach, Virginia. Participating technicians must complete the Bronze modules on iCademy and achieve a test score of 85% or better on the Silver level training exam. Additional prerequisites include specific dealership shop requirements, STIHL special tooling, as well as Distributor Technical Service Manager’s approval. This is an intense, hands-on training event that focuses on failure analysis, diagnostics and service effectiveness. An 85% on the Gold test is required to become a STIHL MasterWrench Certified Technician.

STIHLMASTERWRENCHSERVICE®TRAINING

PLATINUMLEVELTRAINING:STIHL MasterWrench Service® Platinum level certification is now available to recognize STIHL certified service technicians and retailers having high levels of service competence above and beyond that of other STIHL MasterWrench Service® retailers. Platinum training encompasses a three-day course conducted at STIHL Inc. in Virginia Beach, Virginia. The curriculum includes service training related to practical failure analysis and advanced troubleshooting and repair procedures for STIHL gasoline and electric powered products. Retailers and service technicians who meet the STIHL Platinum criteria and participate in a STIHL Platinum Level Service Training Course can achieve STIHL MasterWrench Service® Platinum level status.MASTERWRENCHRE‐CERTIFICATIONTRAINING:For Gold and Platinum Technicians: Attendance of this one day training event is required of Gold & Platinum level technicians every third year to maintain MasterWrench Level Status. The topics covered may change year to year as products, technology and service procedures change. Each year technicians that need to attend this course are notified via a personal invitation.

SERVICEMANAGEMENTWORKSHOP:This is a one day seminar intended for Retailer Service Managers. Instructor will present useful and practical strategies that can be implemented immediately in your service departments. These strategies will create a more effective and efficient shop that will increase technician productivity and dealership profits.

MASTERWRENCHMENTORING:This one-on-one training is provided by Bryan Equipment Technical Service personnel in your shop. This training is meant to instruct service technicians how to fully utilize their STIHL MASTERWRENCH SERVICE® PLATFORM (MWSP) through utilizing the STIHL Engine Check and Special Tools available to increase efficiencies in troubleshooting and repair of STIHL units. The result is more accurate service, fewer come backs and less customer complaints. Purchase of MWSP is required and training is scheduled to coincide with installation.

TECHNICALWEBCONFERENCESThis is an internet based technical communication event held a few times a year that allow retailer technicians to receive current technical information without leaving the dealership. These are announced through direct emails to those listed to receive technical messages under your communication profile.

Formoreinformationontrainingopportunitiesand/ortoregisterforseminarsvisitourwebsiteatwww.bryanequipment.com.

STIHLToolSet

STIHLMASTERWRENCHSERVICE®TRAINING

Toolsnotpictured:

59108902310T8Screwdriver

59108904000PunchdownTool

59108931711FS94Carb

AdjustmentTool

59108939601CollarScrew

31100000044ChainWithout

Cutters3/8”Piccopitch.043gauge

31110000062ChainWithout

Cutters.325”pitch.050gauge

31120000066ChainWithout

Cutters3/8”pitch.050gauge

31140000064ChainWithout

Cutters1/4”Piccopitch.043gauge

1

STIHL Special Tools

Stihl Tool SetPart Number: Stihl Tool Set

Retailer Cost: $637.63(Tool Box Not Included)

Tool Box (includes foam inserts)

Part Number: 0463-901-0249KRetailer Cost: $200.00

Length 20 9/16”Height 15”

Width 13 1/4”Includes Lock

Qty Part Number Description Retailer Cost*

Stihl Tool Set Stihl Required Special Tools $637.63

0455-901-0123 Special Tools Catalog $5.25

0463-901-0249K Tool Box $200.00

0797-510-1078 Foam Inserts $23.39

4850-840-0102 ADG1 Battery Analyzer 75.29

4850-840-0202 ADG2 Diagnostic Tool $114.89

5910-007-2201 ZS Crankcase Tool $98.99

5910-007-2222 AS Crankcase Tool $85.19

5910-840-0205 Diagnostic MDG 1 Unit $595.19

3114-000-0064 Chain w/o Cutters 1/4” P; 43 gauge (64 drive links) $4.19

3110-000-0044 Chain w/o Cutters 3/8” P; 43 gauge (44 drive links) $3.59

3111-000-0062 Chain w/o Cutters .325”; 50 gauge (62 drive links) $4.49

3111-000-0067 Chain w/o Cutters .325”; 50 gauge (67 drive links) $4.79

3112-000-0066 Chain w/o Cutters 3/8” ; 50 gauge (66 drive links) $5.69

3113-000-0068 Chain w/o Cutters .404”; 63 gauge (68 drive links) $6.59

457 Wards Corner Rd. Loveland, OH 45140 • Phone: (513) 248-2000 • FAX 1-800-762-5469 • www.bryanequipment.com 12/15mlg

Fill out form below and fax back to Bryan Equipment Sales at: 1-800-762-5469

*Note: Pricing subject to change

Foam InsertsDimensions are 12” X 18”

Part Number: 0797-510-1078 Retailer Cost: $23.39

Retailer #: ______ Retailer Name: _____________________________ Date: ____________ PO #: ______________

MDG Test Chainchain without cutters

MDG Diagnostic Unit

STIHL Engine Check Customer Name: Date:

Model # Serial # Service Technician: Work Order #

If no fault or problem is found place a mark in the box

If a fault or problem is present place an X in the box and write out details of what was found

1. Deflectors, shrouds, covers

Fasteners loose or missing

Other observations

2. Warning Labels

3. Cutting Attachment: Note type & condition;any accessories present?

4. Belt tension and condition (TS)

5. Throttle operates smoothly Multi-Function lever works smoothly

Chain brake actuates properly Throttle trigger lockout works properly Choke operates properly Other observations

6. AV system condition

7. Starter rope worn, frayed, length &diameter OK

8. Air Filter worn or damaged Air Filter packed with dirt or debris

Other observations

9. Dirt or debris on clean side of filter

Evidence of dirt in carburetor bore or on choke butterfly Other observations

10. Carburetor Screw Settings:Limiter Caps Present if equippedVerify settings if caps are missing or unitdoes not use limiter caps:

H L

11. Spark plug connection, terminal spring, andhigh-tension lead condition

12. Spark present with STIHL ZAT4 testerNo - install new plug and retestOther observations Ignition shut off function

13. Spark plug correct heat range Spark plug carbon fouled Sooted over Normal in appearanceSpark plug gap

14. Muffler condition Spark arrester screen blocked or missing

Other observations

15. Four-Stroke Only: Leak Down Test % of leakageIf over 10%, location of leakage Valve clearance OK: intake, exhaust coldset at 0.1mm

16. Two-Stroke Only: Remove Muffler- Carbon deposits in exhaust port Piston condition Piston rings free Cylinder wall condition

17. Cooling fins blocked, cracked, broken off

18. Magneto air gap correct 19. Fuel have a stale odor Debris or water in tank Color of fuel Other observations

20. Fuel Filter appear dirty or restricted

Filter torn or damaged Other observations

21. Pressure test fuel line (0.8 bar)

22. Pressure test tank for leaks 23. Tank vent opens under vacuum 24. Remove carb, inspect intake side of piston

condition if visible: if not visible wait until step 26 is complete to remove intake flange

25. Impulse passage clear 26. Vacuum test crankcase to specifications

and record results Pressure test crankcase to specifications and record results If values do not meet specifications, locate leaks and note results (On Four-Stroke re-install valve cover for above)

27. Crankshaft end play excessive Crankshaft side play excessive

28. Carb Check: Physical damage Throttle shaft loose in bore 10 PSI pressure test of inlet needle Internal contamination present Condition of fuel inlet screen Condition of diaphragms: stiff, damaged (Use carburetor worksheet for further evaluation if necessary)

29. Any other observations about unit

Final Running: Check Specification Chart for RPM settings – Unit starts easily Set Idle RPM to: Verify WOT RPM to: Engine idle RPM change excessive at roll out Acceleration response OK Run under load satisfactory Attachment: Chain oiler working Line advance operation OK Clutch disengaged at idle

Comments:

© 2015 US/STR STIHL Incorporated, Virginia Beach, VA. All rights reserved.

STIHL® Special Tool Front Runner Program

This program is designed to support our servicing retailers. The special tool program will work to ensure your service department is prepared to service new units. This voluntary program will involve automatic shipments of affordable and necessary STIHL special tools for the mix of products you sell.

FAX or Email this form to: 1-800-762-5469 or margieg@bryanequipment.com. Call Bryan Equipment Sales if you have any questions:(513) 248-2000.

457 Wards Corner Road Loveland, OH 45140 (513) 248-2000 FAX (800) 762 5469

Yes, Please sign me up for the Special Tool Front Runner Program.

• Special Tools will only be shipped following the introduction of a new unit.• The only units included in this program are units commonly considered to be high volume.• In addition, only special tools generally required for the STIHL Engine Check will be included in this program (i.e. pressure & vac flanges, piston stops, flywheel pulley, etc).• Special Tools will ship approximately 90 days after unit introduction.

Retailer Name Retailer Number

Your Name Job Title

Date Retailer PO (if necessary)

MASTERWRENCH SERVICE® PLATFORM

Organize - Effective - Efficient – Profitable

SERVICE PLATFORM BENEFITS

Encourage Organization Promote Service Effectiveness

Increase Service Efficiencies Maximize Profitability

2016 SERVICE PLATFORM INCLUDES

16’ STIHL Branded Lighting System

8’ Butcher Block LISTA Work Bench

8’ Wall Grid System and Hooks

Several Other Servicing Aids STIHL Foam Special Tool Inserts Riser Light, Work Order Tubs, Power Strip and

Counter Mat STIHL MasterWrench Anti-Fatigue Floor Matt

8 Foot Butcher Block Top (96”x 30” deep, 1 ¾” thick) 5 Drawer Tool Cabinet (22 ¼” x 28 ½” x 37” tall)

Storage Cabinet (34 ½” x 29” x 37” tall)

Bench Top Riser (96” x 15” x 22 ½” tall)

Cabinets above Riser (2 x 48” long x 15” x 21” tall)

Over All Dimensions (96” x 30” x 80” tall)

BEFORE AFTER

SERVICE PLATFORM COMPONENT DETAILS

5 Drawer Tool Cabinet Bench Top Riser 22 ¼” wide x 28 ½” deep x 37” tall 96” x 15” deep x 22½” tall (21” clearance underneath)

Tool Cabinet Foam inserts organize special tools precisely. (Tools Not Included)

Bench Top Riser Power Strip provides easy access to electric; Lights aid visual inspections of equipment; Butcher block top is durable and strong.

Storage Cabinet Cabinets above Riser 34 ½” wide x 29 ½” deep x 37” tall 48” long x 15” deep x 19 ½” tall

Cabinets above Riser Provides organized, dust free storage of reference material, service aids, special tools and more.

Storage Cabinet

Keep units & component parts protected & organized while waiting for service parts or consumer service estimate approval

2’ x 7’ Panel of Grid (4)

Wall Bracket 6/Panel & Hooks

Wall Grid System

Use under-utilized vertical wall space to store work orders, reduce trip hazards from the floor, and create more usable floor space.

2016 STIHL MASTERWRENCH SERVICE® PLATFORM INCENTIVES

1. Twelve month financing to qualified retailers Twelve equal monthly payments

2. Free installation & delivery

Scheduled and provided by Bryan Equipment Sales (shop preparation required by purchasing retailer)

3. Onsite technical training

MasterWrench technical training and Efficient service practices review included at no charge

4. STIHL MASTERWRENCH Gold or Platinum seminar tuition Fee waived for one technician attending within 12 months from installation date

5. Select STIHL Special Tools included with purchase MDG1; 5910-840-0205, ADG2 L. Ion Unit Diagnostic Tool; 4850-840-0202 Crankcase Separating Tools ZS; 5910-007-2201 & AS; 5910-007-2222

For more information on Service Platform, contact our Technical Services Team at (513) 248-2000 or visit us online at www.bryanequipment.com. * Note: Pricing subject to change