introduction to the information age mis 320 summer 2014 ppt slides by dr. craig tyran & kraig...

Introduction to the Information Age

MIS 320

Summer 2014

PPT Slides by Dr. Craig Tyran & Kraig Pencil

A. Game Plan

• Background– Past and present

• What is an information system?

• IS success and failure– Knowledge needed for success

• Dimensions of information


B. Background1. Historical periods

– Agricultural Age

– Industrial Age

– Information Age


USA: Labor Force Composition

0%

10%

20%

30%

40%

50%

60%

70%

1900

1910

1920

1930

1940

1950

1960

1970

1980

1997

YEAR

% SERVICE

% WHITE COLLAR

% BLUE COLLAR

% FARMING

Sources: US Dept. of Commerce, Bureau of the Census. Laudon and Laudon, 2002, 7 th Edition.

1975 – becomes largest workforce 1981 – surpasses all other groups combined


Welcome, Homo conexus*

That’s you …

DesktopsComputersSmart phonesSocial networking… Pull information in …… Push yourself onto the web …

The Young & the Digital are you!

* http://www.technologyreview.com/web/17061/


B. Background

2. What is “data”? What is “information”?• Definition of Information: Data that have been organized

so that they have meaning and value to the recipient. (Rainer, 3rd edition, p. 29)

• Examples ?

3. Who are the “information workers”?• Examples?


Example: Data vs. Information

Source: Coates, Andrew, “Reporting – Converting Data into Information,” www.civilsolutions.com.auPPT Slides by Dr. Craig Tyran & Kraig Pencil

Example: Data vs. Information

Source: Chapter 2, Succeeding in Business with Microsoft Office Excel 2003, by Gross, Akaiwa, and Nordquist, Course Technology, 2006


How many skis have torsion strength < 2?

How many skis have a friction coefficient > 1.23?

1 1

B. Background4. Information technology (IT) industry

• HW, SW, telecommunications, support• US: One of largest employers (direct & indirect)• Washington state: High employment growth rate

• WA’s fastest growing occupations for 2004-2014, Bachelor’s degree or higher

• 1) Computer Software Engineers, Applications, 2) Computer Programmers, 3) Computer Software Engineers, Systems Software, 4) Market Research Analysts, 5) Aerospace Engineers Source: State of Washington 2006 WA Labor Market Report (Jan 2007)


PPT Slides by Dr. Craig Tyran

B. Background (cont.)5. The situation:

Many information workers,

Lots of technology, but …

Effective systems to support organizations & people

(including customers!) are not always available.

Organizations need help!!!


B. Background (cont.)

6. Objective of MIS function:

Plan, Develop, Use & Manage information technology to provide

Successful solutions to business problems


C. What is an “Information System”?

1. Definition of Information System (IS):

Combination of HW, SW andtelecommunication networks which

addresses information-based needs/problems

bycapturing, creating, conveying, cradling, and/or

communicating useful information


Information System Example: Seattle Mariners WWW Site

• Seattle Mariners– Purpose of WWW

Site: Stimulate interest in team, sell tickets and merchandise

– Database of team statistics, merchandise, tickets

– http://seattle.mariners.mlb.com/


? MIS = IS = IT ?IT Information Technology

– Almost interchangeable with IS – perhaps more technical than “IS”, with emphasis on the actual hardware and software.

– Technical experts may not understand business end well – but some do.

IS Information Systems– Almost interchangeable with IT – perhaps more conceptual than “IT”, with

emphasis on planning, design, development and management methods, etc.

MIS Management Information Systems– An academic field that trains people in both business and IT

– MIS grads often coordinate IT/IS projects. They may …• Meet with business managers to learn what they require.• Communicate those requirements to the IT staff • Assist or lead teams to reach the project goals.


D. IS: Success or Failure?1. Good news:

28% of large IS are “successful” (i.e., is on budget, is on time, addresses system goals and is used)

2. Bad news: 72% of IS are not “successful”

• 49% completed late, over budget, and/or missing features• 23% cancelled

– Source: SoftwareMag.com (Feb 2001); Survey of 280,000 IS Development Projects


More Recent Results: 2004 & 2009• Similar stats available more Similar stats available more

recently at:recently at:

• http://www.cioinsight.com/c/a/IT-Management/Why-IT-Projects-Fail-762340/

• http://www1.standishgroup.com/newsroom/chaos_2009.php

• The Standish Group's just-released report, "CHAOS Summary 2009," "This year's results show a marked

decrease in project success rates, with 32% of all projects succeeding which are delivered on time, on budget, with required features and functions" says

Jim Johnson, chairman of The Standish Group, "44% were challenged which are late, over budget, and/or with less than the required features and functions and

24% failed which are cancelled prior to completion or delivered and never used.“

• http://www.infoq.com/articles/Interview-Johnson-Standish-CHAOS


D. IS: Success or Failure? (cont.)3. How to minimize chances of bad news? Recipe for

success:

Successful IS in business require development team to have a well rounded set of perspectives

•Business functions

•Technology

•People and Organizations

•Business objectives/strategiesPPT Slides by Dr. Craig Tyran & Kraig Pencil

D. IS: Success or Failure? (cont.)6. IT (information technology) people can not

achieve success alone• Successful IS in organizations

typically requires the efforts of many

• e.g., marketing, finance, operations, management, etc.

• Whether or not you are in the MIS Department” ….

• You will likely play a role in your organization’s IS development/acquisition


Success Rate is Rising


E. Dimensions of Information

• If “information” is organized, meaningful data with value to the user … what dimensions (aspects) might impact the meaning and value?

“Intelligence, as I define it, is getting the right information at the right time at the right place, towards whatever end you are going for.” Lion Kimbro Click



1. Three key dimensions



1. Purpose of IS includes: • Get the proper information to the proper people at the proper time,

place, and format.

2. Consider these questions:• Can we get information to

the manager (or customer) …• When s/he wants it?• In a form s/he wants?

(how is information presented/ organized?)

• Where s/he wants it?



Support for Decision Making How to support decision making concerning customers?

Conditional formatting skills (Excel lab book)

Source: Chapter 4, Succeeding in Business with Microsoft Office Excel 2003, by Gross, Akaiwa, and Nordquist, Course Technology, 2006

Form: goodPlace: good?Time: good?

PPT Slides by Dr. Craig Tyran

WA State Dept. of Transportation:

Puget Sound Traffic Conditions

•WWW-based system

•Info provided in many forms

•Wireless access (Wireless)

How is the traffic on the freeway? WA State Dept. of Transportation

Social Networking System (e.g., Facebook)

Source: Business Week Online, August 14, 2006; Time Magazine, December 2010.

introduction to the information age mis 320 summer 2014 ppt slides by dr. craig tyran & kraig...

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