introduction to the field : om

8/12/2019 Introduction to the Field : om

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Tata McGraw

C

HAPTER

1

Introdu

ctiont

otheF

ield


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Chapter 1

Introduction to the Field


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What is Operations and SupplyManagement?

Why Study Operations

Management?

Transformation Processes Defined

Differences between Services and

Goods

The Importance of OperationsManagement

Historical Development of OM

Current Issues in OM

OBJECTIVES

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What is Operations and Supply Management?

Operations and Supply

Management (OM)is defined

as the design, operation, and

improvement of the systemsthat create and deliver the

firms primary products and

services

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Why Study Operations Management?

Business Education

Systematic Approach

to Org. Processes

Career Opportunities

Cross-Functional

Applications

OperationsManagement

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What is a Transformation Process?

Defined

A transformation processis

defined as a user of resources

to transform inputs into somedesired outputs

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Transformations

Physical--manufacturing

Locational--transportation

Exchange--retailing

Storage--warehousing

Physiological--health care

Informational--telecommunications

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Operations and Supply Management

Supply Chain Processes

SourcingProcesses

Manufacturing

Processes

Service

Processes

DistributionProcesses

Logistics

Processes

Logistics

Processes

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What is a Service and What is a Good?

If you drop it on your foot, itwont hurt you. (Good orservice?)

Services never include goods

and goods never includeservices. (True or false?)

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The Goods-Services Continuum

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Historical Development of OM

JIT and TQC

Manufacturing Strategy Paradigm

Service Quality and Productivity

Total Quality Management and Quality

Certification

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Historical Development of OM (contd)

Business Process Reengineering

Six-Sigma Quality

Supply Chain Management

Electronic Commerce

Service Science

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Current Issues in OM

Coordinate the relationships between

mutually supportive but separate

organizations.

Optimizing global supplier, production,

and distribution networks.

Increased co-production of goods andservices

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Current Issues in OM (contd)

Managing the customers

experience during the service

encounter

Raising the awareness of

operations as a significant

competitive weapon

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Question Bowl

A major objective of this book is to show

how smart managers can do which of

the following?

a. Improve efficiency by lowering costsb. Improve effectiveness by creating

value

c. Increasing value by reducing prices

d. Serving customers welle. All of the above

Answer: e. All of the above

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Question Bowl

In the Input-Transformation-OutputRelationship, a typical input for a

Department Store is which of the

following?

a. Displaysb. Stocks of goods

c. Sales clerks

d. All of the above

e. None of the above

Answer: e. None of the above (The above are

considered Resources of a department store.

The correct answer is Shoppers.)

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Question Bowl

In which of the following decadesdid the concept of quality controloriginate?

a. 1920sb. 1930sc. 1940sd. 1950se. 1970s

Answer: b. 1930s (Tools such assampling inspection and statistical

tables where first developed by

Walter Shewhart, H. F. Dodge, and

H. G. Romig.)

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End of Chapter 1

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introduction to the field : om

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