introduction to small business server part 3

Networking with Small Business Server -November2008

Copyright 2008 CIAOPS 1

Small B siness Se eSmall B siness Se eSmall Business ServerSmall Business ServerPart 3Part 3Presented by :Presented by :Robert Crane BE MBA MCPRobert Crane BE MBA MCPdirector@ciaops comdirector@ciaops [email protected]@ciaops.comComputer Information AgencyComputer Information Agency

http://www.ciaops.comhttp://www.ciaops.com

AgendaAgenda

Week 1Week 1 –– What is SBS / SetupWhat is SBS / SetupWeek 1 Week 1 –– What is SBS / SetupWhat is SBS / SetupWeek 2 Week 2 –– Using & configuring SBSUsing & configuring SBSWeek 3 Week 3 –– Advanced / TroubleshootingAdvanced / Troubleshooting

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Week 3 AgendaWeek 3 Agenda

SharePointSharePointSharePointSharePointRemote accessRemote accessSecuritySecurity–– Viruses, spam, updatesViruses, spam, updates, backups, backups

TroubleshootingTroubleshooting

33

TroubleshootingTroubleshootingLinksLinksBooksBooks

The planThe plan

Workstation

Switch

Remote User

ADSL Router

Tape Drive

44

SB Server Internet

Fax Modem



SharePoint servicesSharePoint services

Internal web site that is atInternal web site that is atInternal web site that is at Internal web site that is at http://companyweb/ http://companyweb/ Central point for employees to Central point for employees to collaborate and share information.collaborate and share information.Contains several types of itemsContains several types of items

55

Contains several types of itemsContains several types of items–– Document and picture librariesDocument and picture libraries–– ListsLists–– Discussion boardsDiscussion boards–– SurveysSurveys

CompanywebCompanyweb

66




Document and picture librariesDocument and picture librariesDocument and picture librariesDocument and picture libraries–– Web pages that make it easy to view Web pages that make it easy to view

upload and organize documents.upload and organize documents.–– Can create many different document and Can create many different document and

picture libraries.picture libraries.

77

CompanywebCompanywebDocument

& Picture

Libraries

88



InteractingInteracting

Change the viewChange the view -- For example in explorerFor example in explorerChange the view Change the view For example in explorer For example in explorer view, details, thumbnails etc.view, details, thumbnails etc.Add items Add items –– Create or upload new Create or upload new documents.documents.Check out items Check out items –– Prevents others from Prevents others from modifying files until checked back inmodifying files until checked back in

99

modifying files until checked back in.modifying files until checked back in.Alert me Alert me –– Notify you of changes made to Notify you of changes made to item.item.Import / Export Import / Export –– to / from Excel.to / from Excel.Discuss Discuss –– add comments.add comments.


Views Actions

1010

Alerts

Modify

Documents



SharePoint SharePoint -- LibrariesLibraries

DemoDemo

1111


ListsListsListsLists–– Web pages containing posting by network Web pages containing posting by network

users.users.–– Can create announcements, help desk, Can create announcements, help desk,

links, vacation calendar.links, vacation calendar.

1212



SharePoint SharePoint -- ListsLists

DemoDemo

1313


Discussion boardsDiscussion boardsDiscussion boardsDiscussion boards–– Web pages that can poll users on the Web pages that can poll users on the

topic of your choice.topic of your choice.

1414



SharePoint SharePoint –– DiscussionsDiscussions

DemoDemo

1515

Site customizationSite customization

From the home page select SiteFrom the home page select SiteFrom the home page select Site From the home page select Site settings.settings.

From here can manager users, change From here can manager users, change title, apply a theme.title, apply a theme.

1616

title, apply a theme.title, apply a theme.




Site Settings

1717


DemoDemo

1818



Manage Site usersManage Site users

GuestGuest –– Can only access items theyCan only access items theyGuestGuest –– Can only access items they Can only access items they are given permission.are given permission.ReaderReader –– Read only access.Read only access.ContributorContributor –– Reader rights plus ability Reader rights plus ability to add content.to add content.

1919

to add content.to add content.Web designerWeb designer –– Contributor plus rights Contributor plus rights to customize existing items.to customize existing items.AdministratorAdministrator –– Full control.Full control.

Home page customizationHome page customization

Home page made up of several parts :Home page made up of several parts :Home page made up of several parts : Home page made up of several parts : –– Quick link barQuick link bar–– Top link barTop link bar–– AnnouncementsAnnouncements

2020




Link BarHome Link

Modify

2121

Quick Link


2222



Home page customizationHome page customization

Add a web partAdd a web partAdd a web part.Add a web part.Move web parts around.Move web parts around.Minimize or close web part.Minimize or close web part.Modify a web part.Modify a web part.

2323

Add a web partAdd a web part

2424




DemoDemo

2525

SharePoint limitationsSharePoint limitations

Files are not stored in folders on hardFiles are not stored in folders on hardFiles are not stored in folders on hard Files are not stored in folders on hard disk like normal.disk like normal.If SharePoint fails, unable to access If SharePoint fails, unable to access documents and information.documents and information.Initially slow to load.Initially slow to load.

2626

Initially slow to load.Initially slow to load.Must have Office Professional to save Must have Office Professional to save directly to document library.directly to document library.



SharePoint possibilitiesSharePoint possibilities

Can be used to create a basic extranetCan be used to create a basic extranetCan be used to create a basic extranet Can be used to create a basic extranet ( ( ieie publish SharePoint externally ).publish SharePoint externally ).Many addMany add--ons available ( including ons available ( including free ones ).free ones ).Combined with Office Pro for improvedCombined with Office Pro for improved

2727

Combined with Office Pro for improved Combined with Office Pro for improved collaboration.collaboration.

SharePoint v3SharePoint v3

2828



SharePoint v3SharePoint v3

Can be installed on SBS 2003 in sideCan be installed on SBS 2003 in side--Can be installed on SBS 2003 in sideCan be installed on SBS 2003 in side--byby--side with existing SharePoint.side with existing SharePoint.Is included in SBS 2008.Is included in SBS 2008.Supports more functionality e.g. wikis, Supports more functionality e.g. wikis, blogs, item level security.blogs, item level security.blogs, item level security.blogs, item level security.Better integration with Office Better integration with Office especially Office 2007.especially Office 2007.

2929

Remote AccessRemote Access

Outlook Web Access ( OWA )Outlook Web Access ( OWA )Outlook Web Access ( OWA ).Outlook Web Access ( OWA ).Remote Web Workplace ( RWW ).Remote Web Workplace ( RWW ).Virtual Private Network ( VPN ).Virtual Private Network ( VPN ).Outlook over HTTP.Outlook over HTTP.Other suppliers ( e g PCAnywhere )Other suppliers ( e g PCAnywhere )

3030

Other suppliers ( e.g. PCAnywhere ).Other suppliers ( e.g. PCAnywhere ).



Outlook Web AccessOutlook Web Access

For accessing Emails remotelyFor accessing Emails remotelyFor accessing Emails remotely.For accessing Emails remotely.Like Hotmail.Like Hotmail.Functionality with Internet Explorer Functionality with Internet Explorer very much like Outlook.very much like Outlook.Functionality with other browsers isFunctionality with other browsers is

3131

Functionality with other browsers is Functionality with other browsers is limited.limited.Access via Access via

https://www.domain.com.au/exchangehttps://www.domain.com.au/exchange


3232




3333


DemoDemo

3434



Remote Web WorkplaceRemote Web Workplace

For accessing desktops remotelyFor accessing desktops remotelyFor accessing desktops remotely.For accessing desktops remotely.Enhanced Terminal Server.Enhanced Terminal Server.Local workstations must be on and Local workstations must be on and configured to allow remote access.configured to allow remote access.Only XP 2003 & 2000 server desktopsOnly XP 2003 & 2000 server desktops

3535

Only XP, 2003 & 2000 server desktops Only XP, 2003 & 2000 server desktops can be accessed.can be accessed.Access via Access via

https://www.domain.com.au/remotehttps://www.domain.com.au/remote


3636




3737


3838




DemoDemo

3939

Virtual Private NetworkVirtual Private Network

For accessing network dataFor accessing network dataFor accessing network data.For accessing network data.Like workstation still on network.Like workstation still on network.Workstation best configured on Workstation best configured on network before using VPN.network before using VPN.Functionality with pre 2000 limitedFunctionality with pre 2000 limited

4040

Functionality with pre 2000 limited.Functionality with pre 2000 limited.All data sent is encrypted across All data sent is encrypted across Internet link.Internet link.



Virtual Private NetworkVirtual Private Network

4141

Outlook over HTTPOutlook over HTTP

Can have Outlook installed remotelyCan have Outlook installed remotelyCan have Outlook installed remotely Can have Outlook installed remotely and connect via Internet to Exchange and connect via Internet to Exchange without VPN.without VPN.Requires Outlook 2003 and some Requires Outlook 2003 and some patching.patching.

4242

Low traffic volume.Low traffic volume.Outlook can work “offline” Outlook can work “offline” automatically until “online” again.automatically until “online” again.



Outlook over HTTPOutlook over HTTP

4343

Provided there is enough space theProvided there is enough space the

Shadow copyShadow copy

Provided there is enough space the Provided there is enough space the server maintains a backup of each file.server maintains a backup of each file.Users can simply and easily recover Users can simply and easily recover deleted or previous versions of files.deleted or previous versions of files.Requires 2000 or XP Workstations.Requires 2000 or XP Workstations.

4444

Requires 2000 or XP Workstations.Requires 2000 or XP Workstations.Requires software installation on Requires software installation on workstation.workstation.




4545

Navigate to location required ( viaNavigate to location required ( via


Navigate to location required ( via Navigate to location required ( via network neighbourhood ).network neighbourhood ).Right mouse click on file or folder.Right mouse click on file or folder.Select Properties.Select Properties.Select “Previous version” tabSelect “Previous version” tab

4646

Select Previous version tab.Select Previous version tab.Select file to restore.Select file to restore.




4747


4848




4949


5050




5151

SBS Gotcha’sSBS Gotcha’s

Currently total user emails limited toCurrently total user emails limited toCurrently total user emails limited to Currently total user emails limited to 16 GB 16 GB ( now 75GB with Exchange SP2 ).( now 75GB with Exchange SP2 ).

Disk quotas are on by default.Disk quotas are on by default.New users get Internet and Remote New users get Internet and Remote Web Workplace rights via standard Web Workplace rights via standard user templateuser template

5252

user template.user template.New users are have Web Designer New users are have Web Designer rights on Sharepoint by default.rights on Sharepoint by default.



Disk QuotasDisk Quotas

5353

Disk quotasDisk quotas

5454



LicensingLicensing

Simply a key codeSimply a key codeSimply a key code.Simply a key code.5 or 20 user packs.5 or 20 user packs.User or device.User or device.

5555

LicensingLicensing

5656



SecuritySecurity

Updates ( Windows Office other )Updates ( Windows Office other )Updates ( Windows, Office, other )Updates ( Windows, Office, other )Anti virusAnti virusAnti spamAnti spamAnti spywareAnti spywareBackupsBackups

5757

BackupsBackups

Costs to businessCosts to business

Dealing with viruses spyware PC theft andDealing with viruses spyware PC theft andDealing with viruses, spyware, PC theft and Dealing with viruses, spyware, PC theft and other computer related crimes costs U.S. other computer related crimes costs U.S. businesses $ 67.2 Billion a yearbusinesses $ 67.2 Billion a year

FBI survey found 64% suffered financial FBI survey found 64% suffered financial loss from computer security incidents over loss from computer security incidents over 12 th i d12 th i d

5858

12 month period.12 month period.

Average cost was $ 24,000 per organizationAverage cost was $ 24,000 per organization

2005 FBI Computer Crime Survey



UpdatesUpdates

http://microsoftupdate microsoft comhttp://microsoftupdate microsoft comhttp://microsoftupdate.microsoft.comhttp://microsoftupdate.microsoft.comMicrosoft Baseline Security Analyser.Microsoft Baseline Security Analyser.WSUS WSUS –– Windows, Office, SQL, Windows, Office, SQL, Exchange, + more.Exchange, + more.Servers and Workstations.Servers and Workstations.

5959

Servers and Workstations.Servers and Workstations.Applications.Applications.How to keep abreast ?How to keep abreast ?

Microsoft UpdateMicrosoft Update

Workstation

Microsoft

Switch ADSL Router

6060

SB Server Internet

All updates from Internet



Windows Update ServerWindows Update Server

Workstation

Microsoft

Switch ADSL Router

6161

SB Server Internet

WSUS / SUS Server

WSUS updates from InternetMachine updates from WSUS

6262



6363

6464



6565

6666



6767


6868




6969


7070



Anti virusAnti virus

Good thing is that all viruses are BAD.Good thing is that all viruses are BAD.gg

Need to update signatures regularly.Need to update signatures regularly.

Need to scan regularly, including workstations.Need to scan regularly, including workstations.

What happens to machines that leave the What happens to machines that leave the network ?network ?

7171

Do staff know to recognize and deal with virus Do staff know to recognize and deal with virus attacks ?attacks ?

What happens if you on send a virus ? Liability ?What happens if you on send a virus ? Liability ?

Anti virus productsAnti virus products

Trend :Trend : http://www trendmicro comhttp://www trendmicro com ––Trend : Trend : http://www.trendmicro.comhttp://www.trendmicro.comvery SBS centric.very SBS centric.

Make sure the product is certified for Make sure the product is certified for SBSSBS

7272



Anti SpamAnti Spam

Bad thing is that not all spam is spam.Bad thing is that not all spam is spam.g p pg p p

Screening technology not an exact science. Screening technology not an exact science. Many false positives and “real” spam still gets Many false positives and “real” spam still gets through !through !

Need to check what is spam.Need to check what is spam.

7373

Productivity loss.Productivity loss.

Bandwidth loss.Bandwidth loss.

Are you relaying spam ? Liability ?Are you relaying spam ? Liability ?

Anti spam productsAnti spam products

Trend :Trend : http://www trendmicro comhttp://www trendmicro com ––Trend : Trend : http://www.trendmicro.comhttp://www.trendmicro.compart of AV suite.part of AV suite.GFI : http://www.gfi.com GFI : http://www.gfi.com –– Mail Mail EssentialsEssentialsMicrosoft Microsoft –– Intelligent Mail Filter Intelligent Mail Filter ––

7474

ggFreeFree



Bad thing is that not all spyware is BAD.Bad thing is that not all spyware is BAD.

SpywareSpyware

Bad thing is that not all spyware is BAD.Bad thing is that not all spyware is BAD.

Need to update signatures regularly.Need to update signatures regularly.

Need to scan regularly, including workstations.Need to scan regularly, including workstations.

What happens to machines that leave the network ?What happens to machines that leave the network ?

Do staff know to recognize ?Do staff know to recognize ?

7575

Do staff know to recognize ?Do staff know to recognize ?

What happens if you become a launchpad ? Liability ?What happens if you become a launchpad ? Liability ?

Spyware can contain trojans, keyloggers etc.Spyware can contain trojans, keyloggers etc.

Anti SpywareAnti Spyware

7676



Anti spyware productsAnti spyware products

Trend :Trend : http://www trendmicro comhttp://www trendmicro com ––Trend : Trend : http://www.trendmicro.comhttp://www.trendmicro.compart of AV suite.part of AV suite.Microsoft DefenderMicrosoft Defender–– single user.single user.AdawareAdaware –– single user.single user.SpybotSpybot –– single user.single user.

7777

SpybotSpybot single user.single user.

The solutionThe solution

Secure

You get to pick any two!You get to pick any two!

7878

Usable Cheap



“Who has the easier job ?”“Who has the easier job ?”

Q. How many exploits do Q. How many exploits do YOUYOUhave to defend against ?have to defend against ?

A. Every single oneA. Every single one

7979

Q. How many exploits does Q. How many exploits does ANYONEANYONE need to find ?need to find ?

A. Just one !A. Just one !

If I get inside what can If I get inside what can you do ?you do ?

Lock me out ?Lock me out ? –– NoNoLock me out ? Lock me out ? –– NoNoStrengthen your security Strengthen your security –– NoNoRestore from backup Restore from backup -- NoNo

The only way to be 100% sureThe only way to be 100% sure

8080

The only way to be 100% sure The only way to be 100% sure that I won’t get back in is to that I won’t get back in is to wipe everythingwipe everything and start and start againagain



Web sitesWeb sites

Virus/Spyware scanVirus/Spyware scan –– www.trendsecure.comwww.trendsecure.comVirus/Spyware scan Virus/Spyware scan www.trendsecure.comwww.trendsecure.com

Patches Patches –– windowsupdate.microsoft.comwindowsupdate.microsoft.com

Software updates Software updates –– officeupdate.microsoft.comofficeupdate.microsoft.com

8181

Vulnerability (Shields Up) Vulnerability (Shields Up) –– grc.comgrc.com

TroubleshootingTroubleshooting

Each server and workstation maintainsEach server and workstation maintainsEach server and workstation maintains Each server and workstation maintains event logs.event logs.DHCP clashes with ADSL routers.DHCP clashes with ADSL routers.Preparation is the key. No substitute Preparation is the key. No substitute for good documentation.for good documentation.

8282

ggUse ping and tracert to test Use ping and tracert to test connectivity.connectivity.



Event logsEvent logs

Part of Windows XP 2000 and 2003Part of Windows XP 2000 and 2003Part of Windows XP, 2000 and 2003.Part of Windows XP, 2000 and 2003.Logs information, warning and critical Logs information, warning and critical events.events.3 main logs : System, Applications and 3 main logs : System, Applications and Security.Security.

8383

Security.Security.Located in Start | Control Panel | Located in Start | Control Panel | Administrative tools | Event viewer.Administrative tools | Event viewer.

Event LogsEvent Logs

8484



EventsEvents

8585

DHCPDHCP

Method of automatically allocating IPMethod of automatically allocating IPMethod of automatically allocating IP Method of automatically allocating IP addresses on network.addresses on network.SBS Server is DHCP server by default.SBS Server is DHCP server by default.Most ADSL routers are also DHCP Most ADSL routers are also DHCP servers by default.servers by default.

8686

servers by default.servers by default.Let SBS do DHCP for network.Let SBS do DHCP for network.



RS CS TR RD TD CDTALK / DATA

TALK

POWERFAULT DATA ALARM

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Print Server

Link/Rx LPT1 LPT2 COMPower/TX

Print Server

Link/Rx LPT1 LPT2 COMPower/TX

PingPing

8888



TracertTracert

8989

Growth scenariosGrowth scenarios

Add additional server for updatesAdd additional server for updatesAdd additional server for updates, Add additional server for updates, storage.storage.Add Terminal Server for multi user Add Terminal Server for multi user remote access.remote access.Add web server for eAdd web server for e--commerce and commerce and

9090

external communications.external communications.Add SQL server for dedicated line of Add SQL server for dedicated line of business software.business software.Mobile devices.Mobile devices.



TrainingTraining

About making users more productiveAbout making users more productiveAbout making users more productive.About making users more productive.Most fell they are ‘thrown in the deep end’ Most fell they are ‘thrown in the deep end’ and not shown how to use the tools.and not shown how to use the tools.SBS and Office Pro work really well SBS and Office Pro work really well together.together.Yo in est in othe a eas of o b sinessYo in est in othe a eas of o b siness

9191

You invest in other areas of your business, You invest in other areas of your business, why not here ?why not here ?Help users understand security issues.Help users understand security issues.Help employees improve their skills.Help employees improve their skills.

ReferencesReferences

http://www.microsoft.com/sharepoint/default.mspxhttp://www.microsoft.com/sharepoint/default.mspx -- SharepointSharepointp // / p / pp // / p / p pphttp://www.microsoft.com/technet/traincert/virtuallab/sps2003.mspxhttp://www.microsoft.com/technet/traincert/virtuallab/sps2003.mspx --Sharepoint hands on labSharepoint hands on labhttp://www.microsoft.com/learning/assessment/ind/#server_systemhttp://www.microsoft.com/learning/assessment/ind/#server_system –– Small Small Business Server skills assessment.Business Server skills assessment.http://www.microsoft.com/events/series/smallbusinessserver.mspxhttp://www.microsoft.com/events/series/smallbusinessserver.mspx -- SBS SBS WebcastsWebcastshttp://www.smallbizserver.net/http://www.smallbizserver.net/ -- SBS info ( subscription required )SBS info ( subscription required )htt // i ft / i d 2003/ b / l ti /f /d f lthtt // i ft / i d 2003/ b / l ti /f /d f lt

9292

http://www.microsoft.com/windowsserver2003/sbs/evaluation/faq/default.mhttp://www.microsoft.com/windowsserver2003/sbs/evaluation/faq/default.mspxspx -- SBS Frequently asked questionsSBS Frequently asked questionshttp://www.windowsmobiletraining.com/http://www.windowsmobiletraining.com/ -- Mobile device trainingMobile device traininghttp://www.microsoft.com/smallbusiness/products/server/resource%2Dkit/http://www.microsoft.com/smallbusiness/products/server/resource%2Dkit/ --SBS for beginnersSBS for beginners



BooksBooks

SBS2003 Administrator’s companionSBS2003 Administrator’s companion –– CharlieCharlieSBS2003 Administrator s companionSBS2003 Administrator s companion Charlie Charlie Russel, Sharon Crawford, Jason GerendRussel, Sharon Crawford, Jason Gerend

Windows Small Business Server 2003 Best Windows Small Business Server 2003 Best PracticesPractices –– Harry BrelsfordHarry Brelsford

9393

Microsoft Small Business Server 2003 Unleashed Microsoft Small Business Server 2003 Unleashed (Unleashed)(Unleashed) -- Eriq Neale Eriq Neale

Advanced SBS course ?Advanced SBS course ?

What would you want to see ?What would you want to see ?What would you want to see ?What would you want to see ?

How long should it run for ?How long should it run for ?

Seminar style or hands on ?Seminar style or hands on ?

9494

Seminar style or hands on ?Seminar style or hands on ?



My additional IT coursesMy additional IT courses

Networking basicsNetworking basicsNetworking basics.Networking basics.

Protecting your computer.Protecting your computer.

Wireless networkingWireless networking

9595

Wireless networking.Wireless networking.

Feedback ?Feedback ?

Questions ?Questions ?Questions ?Questions ?

Where will you go from here ?Where will you go from here ?

Was the course worthwhile ?Was the course worthwhile ?

9696

Was the course worthwhile ?Was the course worthwhile ?

What could be improved ?What could be improved ?



Robert CraneRobert [email protected]@ciaops.com

CC

9797

CoursesCoursessupportweb.ciaops.net.au/blog/supportweb.ciaops.net.au/blog/

introduction to small business server part 3

Technology

outlook web accessdemo

outlook web access32

outlook web accessfor

close web

web part24

remote web workplacefor

remote web workplace36

remote web workplace