introduction to prologic first for hotels 2016

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Introduction to Prologic First, 2016 1

Prologic FirstCommitted to delivering solutions

that satisfy the emerging business needs ofhotels & hotel chains

through innovative use of latest software technologies.

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A few examples …Of innovative new features and benefits

Delivered by Prologic First

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Better distribution, more easily• The challenge

• Not possible to ensure that all channels are correctly updated 24/7.

• Revenue lost due to channel management errors.

• Prologic First’s solution• Single-image inventory

strategy.• Automated distribution and

channel updates.

Single image of Rooms

Inventory & Rates

CRS

OTAs / GDS

Hotel Web Site

Hotel Reservations

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Increase direct bookings• The challenge

• Hotel web site bookings are abandoned because visitors leave to read reviews and shop for rates.

• Such visitors book at OTA sites that cost the hotel a lot in commissions.

• Prologic First’s solution• Option to display TripAdvisor reviews

and rates across major OTAs within the hotel’s web booking engine.

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Listen to social media • The challenge

• Adverse reputation has direct impact on rates and revenues.

• How to listen to social media and respond promptly?

• Prologic First’s solution• Integrate a Social Media

dashboard into the PMS.

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Meet the need for mobility• Guest facing application

• Reserve rooms• Check-in / check-out

• Internal use systems• Point of Sales• Tasks management• Manager’s flash• Purchase approvals

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More efficient back office• The challenge

• Reduce cost of back office transaction processing while improving standards, processes and revenues.

• Better utilize scarce skilled back office manpower.

• Prologic First’s solution• Hosted shared service.

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Green hotel system• Challenge

• Be environmentally friendly• Reduce cost of operations• Spend less time dealing with paper

• Prologic First’s solution• Scan and store documents• Distribute reports electronically• Electronic archival & retrieval• Use less or no paper

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Prologic FirstThe Company

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Prologic First• More than 15 years in business• Promoted by hospitality IT

professionals, employee owned• Develops, markets & maintains

hospitality software• Offices in India, Dubai, Malaysia,

London and now USA• Track record of consistent

growth and profits

Some Partners / Affiliations

http://www.htng.org/

http://www.aahoa.com/

http://www.fhrai.com/

http://www.nasscom.in/

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Key Team Members

Amit ShardaVice President ME&A

S KrishnanChief Technology Officer

Amlan GhoseManaging Director

Sangeet SethVice President USA

Rajiv KohliDirector - Finance

Deepak ChauhanVice President – Cloud Systems

Harbans SinghPartner – Asia-Pac

Shyamal BaksiAdvisor - UK

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115+ team membersStrength by function Stable team

22

32

33

13

% by Tenure with Prologic FIrst

< 1 year 1 - 3 years 4 - 10 years 10+ years

31

35

10

13

11

% of Team Size

Development Client Services Testing Sales & Marketing Others

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Best practices

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Development• Agile development methodology

• The single most widely used process as per Gantner and Forrester Research.

• Never ending cycles of incremental Scrums

• Quicker delivery to end-users.

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Testing• Manual and automated testing

• Microsoft Visual Studio team Test Tools for errors tracking & automated testing.

• Testing of each Scrum.

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Support Services• Services

• Project planning & execution.• Helpdesk & trouble shooting.• Reviews & upgrades.

• KPIs• Efficient implementation of new

projects & upgrades, minimum disruption.

• Helpdesk SLA in terms of response time & resolution time.

• vTiger CRM, TeamViewer remote log-in tools.

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In property / on premise solution

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On-premise Integrated Hotel Software

Front Office

Central Reservations

Channel Management

Web Booking Engine

Social Media Listening

Analytics

Pegasus / Trust / Synxis / HTNG

Interfaces

Loyalty, Payment, etc Interfaces

Guest Services Management

Membership Management

Events & Catering

Points of Sale

HSIA, IPTV, Door Locks, etc Interfaces

Call Accounting, HSIA, Voice Mail

General Ledger

Materials & Costing Creditors Ledger

Bank Reconciliation

Debtors LedgerPayroll, Fixed

Assets, etc Interfaces

Some modules are interfaced with 3rd party PMS and POS like Opera, Micros, Simphony and Protel.

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About 1000 hotel sites, 26 countries

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Some WISH Customers

http://sacc.com.my/

http://ubudwanaresort.com/

http://blueoceanboutiquehotel.com/wbe/index.action?fromMenu=1&cid=BLUEOCEAN

http://www.ancasahotels.com/wbe/index.action?cid=ANCASA

http://thebentley-hotel.com/

https://www.constancehotels.com/en/

http://www.lemontreehotels.com/

http://www.thelalit.com/

http://www.bayhotelsingapore.com/

http://www.marvinsuites.com/

http://www.alhokair.com/Hotels

http://www.birdhospitality.in/

http://www.adnh.com/

http://www.saharakuwait.com/

http://www.intercatgroup.com/

http://www.sterlingholidays.com/

https://www.tripadvisor.in/Hotel_Review-g293989-d631780-Reviews-Janna_Spa_and_Resort-Madaba_Madaba_Governorate.html

http://www.adlabsimagica.com/

http://www.avari.com/

http://www.westburymayfair.com/

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Sterling Holidays & Resorts, India• Chain of 23 hotels,

mostly full service.• CRS integrated with

salesforce.com• PMS, POS and

interfaces on-site at each property.

• Centrally hosted web based purchase & back office accounting.

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Constance Hotels, Indian Ocean• 7 hotels spread across

Mauritius, Seychelles, Maldives and Madagascar.

• POS, materials and back office accounting interfaced with Opera PMS.

• Guest Response Management.

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Golden Tulip Hotels, Middle East• 16 hotels• Integrated hotel software

installed at each hotel• PMS, POS, interfaces,

materials, costing, payroll & personnel

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Mastcraft Hotels, London• Group of 8 hotels• Use centrally hosted back

office accounting software for their hotels.

• Interfaced with Opera and Micros.

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Bay Hotel Singapore• Integrated hotel software

including PMS, POS, interfaces, materials and back office.

• Earliest user of mobile check-ins & check-outs plus guest messaging.

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Armani Hotels, Dubai & Milan• Guest experience Management

System• Tracks all issues & requests till

timely completion, else recovery• Centrally hosted, shared service

with Emaar / Address Hotels in Dubai

• Interfaced with Opera

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Full stack SaaS solution

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Full stack SaaS solution

Front Office

Channel Management

Web Booking Engine

Social Media Listening

Pegasus / Trust / Synxis / HTNG

Interfaces

Loyalty, Payment, etc Interfaces

Points of Sale

HSIA, IPTV, Door Locks, etc Interfaces

Call Accounting, HSIA, Voice Mail

Xero Back Office Accounting

More coming soon!

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Value Proposition of SaaS• Anytime, Anywhere access

• Over broadband Internet with security against intrusion.

• No up front investment, quick implementation

• No servers to buy, no software to license. Needs almost no training. Hotel can go live in 4 hours!

• Shared services• Chains can share scarce resources

amongst units while enforcing standards.

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Sample subscribersHotel 5 Elements- De Villa,Sikkim,India

Jewel of the East,Sikkim,India

Welcom Rama International,Maharashtra,India

Atlantic View Motel & Cottage,Nova Scotia,Canada

The Roebuck Inn,Forest Row,United Kingdom

Katriya Hotels and Resorts, Andhra Pradesh, India

Hotel Kodai Peak, Tamilnadu, India

Munnar Tea Country Resort, Kerala, India

XVA Art Hotels & Cafe, Dubai, United Arab Emirates

Hotel Luxtay, Karnataka, India

Akron Citi Centre Hotel, Ohio, United States

Legend of French Lick Resort, Indianapolis, United States

Michamvi Sunset Bay, Tanzania

Hotel Moon Moon, Assam, India

BYD Lofts Boutique Hotel, Phuket, Thailand

Shelvac Hotel, Nigeria

Tree's C Hotel, Gambia

Executive Inn, Texas,United States

Mahlakapese, Lesotho

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Phuket, Thailand“… mycloud PMS works well to ensure smoothness of our front office department; also keeping accurate track record of statistics for the management team in order to make vital decisions. Its POS system helps enhancing productivity level of food and beverage sales. We were having slight issues and confusions during the set-up stage. However, the support team clearly shows adequate knowledge and willingness to assist. Any enquiry seems to have solutions shortly afterward.

One of our hotel secret success is the mycloud Hospitality solution …”

Alex BressersGeneral Manager

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Dubai, UAE“… I am able to attract new business and at same time able to engage better with channels, because of accurate forecasts, system has helped us improve and better manage guest expectations. I strongly recommend mycloud Hospitality to hotels that work on different platforms and have multiple locations.

The team at mycloud … have strong business ethics and truly care for their clients. Their customer support team is one of the best I have ever worked with …”

Moses BarnabasGeneral Manager

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Indianapolis, USA“mycloud, property management system has been very helpful with managing and organizing our hotel operations. If I have have any questions, comments, or concerns, mycloud team is always willing to help me.

I always get a very quick response from them! Amazing support from hotel software team!”Audrey Stevens

General Manager

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Thank you.To know more, please contact

[email protected]