introduction to iso 55000 asset management
TRANSCRIPT
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Aust. AM CollaborativeGroup (AAMCOG)
An introduction to ISO 55000
What to do !uide
20th October 2014
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Overvie"
Wh# $other% What are the Benefits of ISO 55000?
&e# Co'ponents o the Code How it fits in with business rocesses
What does and ISO co'pliant business loo lie% How !o the "e# asects of the $o!e %anifest in a business
Movin! ro' theor# to deliverin! beneits
Case Studies
*oad'ap to *eadiness
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Conte+t
Bac"'roun!( )ti*it# In!ustr# +es, )rban Water Ser-ices. an!
/o-ern%ent +State an! oca*.,
Histor#( & in these sectors ha-e e-o*-e! fro% an asset centric
ractice to a Who*e of business process or deliverin!outco'es
ISO 55000 reinforces this rocess his e-o*ution has been suorte! b# !e-e*o%ent of "e#
technica* stan!ar!s such as II&&(
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$eneits o ISO 5500,
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What are "e tr#in! to achieve%
I%ro-e! Business 3erfor%ance throu'h( )n!erstan!in' e-e*s of Ser-ice
nsurin' $onsistenc# in $aita* Wor"s 3*annin'
$aacit# to !e*i-er +$a an! O +oS.
S#ste% Inte'ration
I%ro-e! O6& fficienc# Inte'ration between *annin' an! os
Bench%ar"in' erfor%ance
7is" &ana'e%ent Better un!erstan!in' of $ororate ris"s8 +inc* 3*annin'8 3reare!ness8 resonse 6 reco-er#.
/o-ernance 9ra%ewor"( in"in' or'anisationa* ob:ecti-es to or'anisationa* caacit# &easurin' or'anisationa* erfor%ance
Sustainabi*it# of the Business outco%es $on!ition +an! erfor%ance.
sset "now*e!'e
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&e# Co'ponents o the
Code
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ISO 55000
What is ISO 55000? Internationa* Stan!ar! for !e-e*o%ent of an sset &ana'e%ent S#ste%
his %eans a S#ste% of &ana'e%ent an! ;O an I a*ication
/enera* 3rinci*es( a) Assets exist to provide value to the organization and itsstakeholders..
b) Asset management turns the organizational strategic intent into decisionsand actions on assets to realize their value.
c) Strong leadership and an engaged workforce are a key determinant ofvalue realization... ()
d) Asset management re!uires a focus on continual improvement"
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Scope o 5500,
ea!ershi +$* 5.ea!ershi an! $o%%it%ent to && 3o*ic# +intent.7esonsibi*ities
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ISO 55000 as a $usiness -lan %
Or!anisational Conte+t What is the or'anisation tr#in' to achie-e? ;ee!s an! eCectations of sta"eho*!ers? What are our caabi*ities?
Strate!# and -lannin! ea!ershi an! $o%%it%ent 7o*es
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What "ould an ISO
co'pliant business loo
lie%
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ISO Co'pliant Or!anisation
Or!anisational Conte+t (Cl ) What a% I *oo"in' for?
$*ear*# !efine! un!erstan!in' an! resonse to(
Statutor# ob*i'ations +"hat "e 1A23 to do.8
Sta"eho*!er nee!s +what our sta"eho*!ers WA4 us to do.
Business $aacit# +what we ha-e the CA-ACI6 to deliver.D an!
Industr# rends +what we nee! to watch in future. Soun! un!erstan!in' of current an! ro:ecte! *e-e*s of ser-ice an! how these %a# chan'e o-er ti%e
state%ent of the criteria that !ri-es the businesses & rocesses
Where wou*! I fin! it? $ororate 3*an or Strate'ic 3*an
$usto%er $harter
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ISO Co'pliant Or!anisation
7eadership and -lannin! (Cl 5 8 9) What a% I *oo"in' for?
n AM /ra'e"or that hi'h*i'hts the businesses I;; for & 'o-ernance structure which c*ear*# a**ocates or'anisationa* AM responsibilitiesD rocess for i!entif#in'8 uantif#in' an! transarent*# 'ana!in! ris $*ear *in"a'es between the I434 8 the ob:ectives at each *e-e* of the or'anisation
rans*atin' strate'# into action in"in' *e-e*s of ser-ice an! cost of ser-ice
Where wou*! I fin! it? & 3o*ic#
& 9ra%ewor"
& 3*ans
Ser-ice Ee*i-er# Strate'# 7o*es< 7esonsibi*it# 9ra%ewor"
7is" &ana'e%ent 9ra%ewor"
his is the WH we wi** !o
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ISO Co'pliant Or!anisation
Operational (Cl ;) What a% I *oo"in' for?
Soun! strate'ies for the !e*i-er# of oerationa* e*e%ents of the & strate'# 3*annin'8 $aita* an! Ser-ice !e*i-er#8 Oerations
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ISO Co'pliant Or!anisation
Support and I'prove'ent (Cl and ,0) What a% I *oo"in' for?
1* processes for **ocatin' resources necessar# for !e*i-erin' the business tar'ete! outco%es, nsurin' that the business has the caacit# to !e*i-er outco%es $o%%unicatin' ro*es8 resonsibi*ities an! eCectations of staff
strate'# for ensurin' that inor'ation s#ste's suort the business
peror'ance 'ana!e'ent ra'e"or that ties strate'# to functiona* acti-ities, co%%it%ent to continuous i'prove'ent within the business
Where wou*! I fin! it? Or' Structure8 /o-ernance +ccountabi*it#. 9ra%ewor"D ro*es
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1o" "ould ISO
co'pliant business
deliver beneits%
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*ealisin! $eneits
3+ternal ?rivers I'proved Staeholder Conidence and Assurance
Inte'rate! & 9ra%ewor" that c*ear*# !efines a'ree! outco%es an! out*ines how the#wi** be achie-e!
In the ub*ic sector It is hi'h*# *i"e*# that the eCistin' state base! ro-isions for &wi** be suerse!e! b# ISO 55000,
Internal ?rivers I'proved $usiness -eror'ance
$han'e focus fro% one of rocess to outco'es i,e, are the eCectations of our asset base +current an! future. sustainab*e?D
ssist in assessin' *on' ter% inancialsustainabilit# i,e, oti%ise the in-est%ent in the asset base whi*e a*so un!erstan!in' the conseuences +an! ris". of
chan'in' in-est%ent an! resources an! the i%act on ser-ice outco%esD 9aci*itate a re-iew of how & services are delivered
e,', are there benefits associate! with outsourcin' so%e of our & functions? If so8 what functions arearoriate to outsource an! wh#? How %a# out sourcin' affect our ris" rofi*e an! financia* 'oa*s?
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*ealisin! $eneits
Internal ?rivers (cont.) I'proved Governance
3ro%t a re-iew of current AM i'ple'entation an! i!entif# oortunities toi%ro-e the fra%ewor" for *ea!ershi8 %ana'e%ent8 !e*e'ation an!erfor%ance in the !e*i-er# of & across the or'aniJation
ssist the business better !efine its ris proile an! i!entif# how "e# ris"s %a#
be %ana'e! or %iti'ate!, S#ste's and -rocesses
he ho*# 'rai* of sset &ana'e%ent is their abi*it# to transor' data intono"led!e, ISO 55000 ro-i!es a fra%ewor" for !e-e*o%ent of rocessesan! infor%ation sharin' to ensure re*iab*e 6 sustainab*e &,
he new ISO stan!ar! ro-i!es a too* which cou*! be use! toensure better %ana'e%ent of assets an! sustainab*e8 efficientan! effecti-e ser-ice !e*i-er#
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Case Studies
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ransition to ISO 55000
$ase Stu!# 1( ar'e Water Ser-ice 3ro-i!er
See"in' conso*i!ation of is & efforts aroun! ISO 55000
Stron' 9unctiona* & $aabi*it# but fracture!
strate'ic
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ransition to ISO 55000
3rocess( $ororate ransition 'ui!e! b# its Strate'ic sset &ana'e%ent
3*an +S&3. #ica**# a S&3 oerationa*iJes cororate strate'#D
In this instance8 the S&3 oerationa*iJes the &S itse*f
Inc*u!e! assess%ent of "e# technica* stan!ar!s +e,', II&& an!3S 55.
n'a'e! sta"eho*!ers +interna* an! eCterna*. in the rocess
he rocess hi'h*i'hte! current ractice8 'as an! so*utions,
Outco%es( S&3 which oerationa*iJes the &S8 for which staff ha-e bu#
in an! faci*itates the businesses %o-es fro% an asset centricbusiness to %ore Outco%es oriente! rocesses
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ransition to ISO 55000
$ase Stu!# 2( ar'e 7e'iona* $ounci*
K !-ance! in their & un!erstan!in' an! rocesses
oo"in' at benefits of ISO 55000
/oa*s( $onsi!erin' a 2 ste rocess(
$o%*iance with ISO 55000 as a ste before ccre!itation to ISO 55000,
iti t ISO 55000
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ransition to ISO 55000
3rocess(
$o%rehensi-e re-iew of $ororate & 9ra%ewor"( & 3o*ic#8 Ob:ecti-es8 ea!ershi
Ser-ice Strate'#( Ser-ice Eesi'n8 3*annin' an! Ee*i-er#
& Strate'#D & 3*annin'
& 3erfor%ance 9ra%ewor"
Ee-e*oe! a 7oa!%a for neCt stes( & Business 3rocess &ain'
& Business 3*an
3roose( ISO 55000 $o%etence 7e-iew as a 'ui!e for ccre!itation
Outco%es( ISO 5500 has rein-i'orate! & in the or'anisation
/enerate! a 'reat !ea* of interest an! i%ro-e%ent oortunitiesD
Hi'h*i'hte! stren'ths an! oortunities within the business
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@ ti %
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@uestions%