introduction to door sabha nigam ltd integrated audio ... · communication cloud for c3...

Integrated Audio Conference Service Provider

Introduction to Door Sabha Nigam Ltd

1 Copyright Protected www.dsnl.in

Overview of DSNL

India’s leading Independent Integrated Conferencing Provider

Pioneer in the audio conferencing industry and leader in customized voice solutions

Core Competency in Audio Conferencing and Voice solutions

Redundant Architecture with multiple operator bridges

Pan-India presence with access points across the world

Estimated market share 14% as per independent study

24/7 operator assistance

2,000+ satisfied corporate customers, including several Fortune 500 organizations

Copyright Protected www.dsnl.in 2

Leadership Team


• Designed the award winning modular jack,

and the first headset for Air Traffic Control

(ATC), India.

• Prime architect of Qmulus10-a NGEN

Communication cloud for C3 applications (Command, Control, Conferencing)

• Awarded Padmabhushan in 2012

• Former Central Vigilance

Commissioner of India

• Former Chairman, Telecom

Commission and Secretary-DOT

• Former Chairman of Hindustan Lever

Ltd / Unilever Group companies in India

& Nepal from 1990 to 1996

• Chairman of Castrol India Limited,

Philips India Limited , IL&FS

Dr. P. Mahalingam - Founder

S. M. Datta - Director N. Vittal - Director

Services Portfolio


Audio conference

Enterprise bridging

Proxy Bridging

Blast Dial

Calling

Voice drop

services

Voice Box

services

Web conference

IR Calls & event

Calls

MultiCall app

Features of Audio Conferencing


Access through multiple telecom operators

Over 2400 conference ports

Booking via MS Outlook

Booking via Web console

Multilevel security

Automatic Dial out

Choice of International and domestic toll free & local toll numbers

Post Call Summary

Features of Audio Conferencing


Continuous monitoring

Real time monitoring via web console

24/7 operator assistance

Booking via Web console and Google calendar

Indigenous & carrier class audio conference platform

Voice drop and Voice Box services

Voice recording services

Proxy bridging solution

Core Technology – Qmulus10


Corporate

Custom

Bridge 2

Bridge 2 Bridge 3

Bridge n

Corporate Custom

Bridge 1

Support center 2 Remote

Management

Support Center 1

Bridge 1

City 1

City 2 City 3

City n

Qmulus10 : Highlights

► Designed, developed and supported by pioneers in the audio conference

industry

► N Gen architecture

► Future proof design

► Standards based (Interoperability with existing telecom and IT systems)

► Carrier grade engineering, modular and scalable

► Flexible Platform (Can offer multiple services)

► Customizable (In-house development team)

► Fully owned Stack (No IP dependence on a third party)


Qmulus10 – Value added Services

► Automated reservation mechanism

► Conference attendance notifications

► Enhanced security (white-listing/black-listing of callers)

► Web interface for customers for conference reservation & control

► MultiCall app – (Mobile app to connect multiple participants in one go)


Callers in India

Callers in US

Proxy Bridge – The need


DSNL Proxy Bridge

► Employees in MNC’s connect to bridges in

other countries which leads to the following

concerns

– Costs associated with international calls

– Verification and reimbursement of call

costs

– Verification of call records from different

operators and the lack of options for

custom made reports

– The need for employees to stay in office

beyond work hours, attend calls,

pertaining to differences in time zones

– Provisioning of ISD on employees’ mobile

phones/residential phones

Customers Bridge in US

ISD

Proxy Bridge – The Solution

► Extraordinary cost savings on ILD calls due to local bridging

► No dependence on any third party, assured support and upgrades

► Convenient, customizable, reporting for automatic accounting,

charge-back, etc.

► Employees to take calls from anywhere thus promoting better work-

life balance

► Ensures seamless continuity in conferencing experience

► Ready to fulfill future requirements – additional bridges, customization

► Single invoice from DSNL for accounting - easy manageability

► Minimal re-training of users


Blast Dial Calling


DSNL Bridge Operator

Dials CP and keeps

him/her in pre

conference room

System dials out participants

at 300 calls/minute

Transfers CP to

the main

conference room

Transfers

participants to

the main

conference room

CP conducts the

conference in lecture /

interactive mode

The dial out process depicted is

flexible and can be changed as

per the specific conference

requirement. The chairperson has

the autonomy to mute or un-mute

the participants and can decide

which party is to be dialed first.

Applications of Blast dials


Blast dials

Morning market calls

Employee town hall sessions

Product launches

Sales training

Earnings announcements

Dial out/hybrid calls

Scheduled events

All Blast dial out calls are routed

through multiple carriers networks

with a re-dial facility.

Voice Drop Service


Customer dials

into the DSNL

bridge

Places request

with the

operator

Operator enables

recording and the

customer records

the message

Operator blast

dials the pre

loaded list and

enables voice

drop

The N-GEN platform allows us

to dial out 8 to 10 calls per

second. A 30 second recording

can be delivered to 1,00,000

people in less than 50 minutes!

Voice Drop

► A voice drop service is a short recorded

message transmitted in the form of a

telephone call

► Recording sent by the customer can be

transmitted as a voice drop

► Customizable and Cost Effective

► Automated re-blast – The system dials

back the callers that could not be

reached in the first instance.

► Call back option

Enterprise Audio Conferencing

► For large enterprises, DSNL can set up a bridge co-located in

Customer Premises

► The bridge can be connected to the customer’s most preferred

service provider

► The DSNL Operations Centre can be connected to this remote

bridge over a leased line

► 24/7 Support offered by DSNL Customer Care team

► Dedicated operations console can be set up at the customer

premises

► Conferences can be centrally monitored and managed

► Easy to deploy, manage and upgrade


Web Conferencing Services

DSNL brings World-Class Web

Conferencing to India in collaboration with

Citrix Online

► Services offered - GoToMeeting and

GoToWebinar.

► GoToMeeting – A comprehensive web-

based administration which enables

screen sharing, keyboard/mouse

sharing, high def video conferencing,

text chat and recording sessions.

► GoToWebinars - Conducted on a

larger scale with up to 1000

simultaneous participants

► Integrates seamlessly with Exchange

or Lotus clients and MS Office

applications


Video Streaming


State–of-the-art webcast/web streaming

offered by DSNL in partnership with

Livestream

► Enables mobility streaming – on Apple

and Android devices

► Multi Bit rate/Adaptive Bit rate streaming

► Streaming presentations with

animations

► DVR recording on live feed.

Send a mail to [email protected]

OR

Visit www.dsnl.in


mailto:[email protected]

http://www.dsnl.in/

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