introducing xynomix ltd
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7/28/2019 Introducing Xynomix Ltd
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Your Database in
Safe Hands
24 Hours a Day; 7 Days a Week;
365 Days a Year
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Xynomix are experts in Databases and Operating Systems. We are an Oracle Gold
Partner, and specialise in the provision of support and managed services for Oracle
and SQL Server database systems.
We believe that focus and specialisation are the keys to success and so we have
built a skilled team with unrivalled technical and functional expertise. Our senior
consultants offer more than 150 years collective experience in Database technology
and support platforms. We believe that you would need to go a long way to find a
greater pool of knowledge and experience.
INTRODUCING...
XYNOMIX LTD
Our aim is to be the number one partner of choice for
any organisation. This will be achieved by:
Exceeding client expectations across every aspectof our business
Delivering projects on time, within budget,according to industry standards and with the
desired functionality
Providing exceptional customer care Approaching, planning and developing projects in a
way that adds value through positive partnership
working
Building unshakeable confidence in our abilities andindustry leading technical services
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OUR APPROACH...
At Xynomix we understand that
successfully supporting any technology isas much about communication and
relationships, as it is about the
technology itself. With so many system
users, managers and developers to
consider, it is vital to work flexibly and
listen to feedback. Doing this means our
services continually evolve to meet client
requirements, building solid, open and
honest partnerships.
When it comes to the technology itself,
this strong partnership ethos allows us to
combine our joint resources and deliver a
truly value added solution. We offer a full
range of supplementary support,
development, implementation and
upgrade services combining easily with
clients existing resources.
Bespoke working practices are developed
for every project, depending on theparticular business need and we provide
effective contact methods and
procedures which support speedy
problem resolution. In fact, our approach
works so well that we have not lost a
client to a competitor since the company
was founded.
OUR PEOPLE...
As a company, one of our unique strengths
is our ability to attract talented, motivated
and highly-dedicated consultants. We
operate a selective recruitment process
and only employ consultants who have a
proven track record. This serves to uphold
our stringent quality levels, ensures
continuity, and promotes the building of
positive and lasting relationships.
Xynomix consultants maintain a knowledgebase for each client to ensure information
is recorded and that all system changes
are acknowledged. This means our teams
remain familiar with each customer
environment. All consultants are
encouraged to attend specialised training
courses as part of our strategy to stay
ahead of the latest developments in
technology.
Were proud of the people, services andsolutions that we provide and we believe
you will be too.
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SUPPORT OPTIONS...Xynomix Ltd can offer businesses a wide range of support services based on
Oracle and SQL Server technologies, giving you flexibility to choose the best
options for your particular systems. We provide a remote database
administration service, including high-level cover for in-house teams and
complete database ownership or management.
Choose from the following support options:
Telephone support- Liaise directly with our Oracle and SQL Server consultants onany support issue or discuss non-urgent what if and planning scenarios. Our aim is
to become a valued member of your team and this approach provides us with
greater understanding of your systems. Well react to any issue that arises with your
database and in most cases well implement remedial action to solve the problem.
Our consultants also provide a remote troubleshooting service.
Remote database monitoring - We provide 24/7 monitoring for your missioncritical databases. Our emergency helpdesk will be notified if theres a problem that
can be solved by remedial action. Combining database monitoring with a rapid
response time means clients maintain the highest possible levels of system uptime.
Telephone support upgrades - In the event that our standard support doesntmeet your exact business need, well be happy to offer a customised service. This is
particularly beneficial for organisations running business critical systems that need
comprehensive or 24/7 cover. Choose from 24/7 support, extended hours, weekend
cover or a schedule tailored to your specific requirements.
Remote administration- Our database administration team will remotely accessyour database systems to assess performance and stability. Clients will be notified
immediately if any urgent issues arise. All non-critical findings will be recorded for
reference and acted on accordingly. No major configuration changes will take place
without the clients consent. A written report is prepared every quarter indicating
the current system configuration and any changes carried out by our consultants
during the previous three months.
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All clients, regardless of the support option, benefit from a dedicated technical
account manager and a dedicated commercial account manager throughout the
contract period. Your technical manager will be your main contact. They are
responsible for making sure all staff that work on your account are up-to-date with
your system requirements. Your commercial manager will ensure agreed service
levels are being met and will be your direct contact for any contractual questions
you may have.
Scheduled administrative upgrades - Scheduled dial-in upgrades can bearranged at a frequency to suit your requirements. Choose from daily, weekly,
fortnightly or monthly services.
On-site consultancy - On-site requirements such as performance tuning,upgrades, back-up and recovery projects, migrations and patches can take a while
to perform. As a result we suggest clients keep a few days on account. This allows
you to use the extra days when necessary or at short notice.
Pre-booking extra days allows you to buy them at a more cost effective rate. In the
event of larger, on-site projects, blocks of 20, 30 or 50 days can be bought at any time
during the contract.
Database health check- We recommend all our new clients carry out a databasehealth check at the outset of the partnership. A consultant will visit your site to
assess your existing system configurations. This allows our technical team to get a
thorough understanding of your systems and future plans. It also allows us to offer
recommendations for performance enhancements and the management of your
database systems. At the end of the health check youll receive a full report
including recommendations.
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