introducing teamquest global services

Copyright © 2012 TeamQuest Corporation. All Rights Reserved.

TeamQuest Global Services

Per Bauer & Keith Digby, TeamQuest


Purpose

We offer services that will…

…get us more closely involved with you, learning about your true needs and specifically addressing them

…augment our solutions and allow us to say ‘Yes’ to more things you ask for


Our service offerings

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M


Analysis Services

Baseline Analysis Problem and root-cause Analysis Growth Analysis Consolidation/Migration Analysis

Performance and Capacity Planning studies, performed using our tools or other sources of information.


The ability to analyze performance data is equally as important as being able to use the tools effectively. Engaging Global Services, you are able to use the results of the analysis to develop your own processes for future data analysis exercises.

Analysis


Training Services

Administrator training End user training

Preparing the participants for various tasks, primarily in combination with using our products.


Training

Standard training

• 2-3 days, oriented around our standard products

• Preferably delivered on-site

Customized training

• Any way you want it…


Admin Console training

A full day, preparing you for upgrading to the new Admin Console

3-4 hours “class room” training

3-4 hours hands on practice


Implementation Services

Assist in the planning, deployment or customization of our solutions.

Deployment Planning Implementation Services


Deployment planning

Plan Train Deploy


Plan-Train-Deploy

P-T-D is the process of planning the product deployment, training the appropriate people and finally deploying the product, making sure you realize the full value of your investment in TeamQuest


Plan-Train-Deploy

PLAN: Global Services work with you to understand the deployment objectives and develop a plan for meeting the deployment objectives.

TRAIN: Identify, schedule and deliver required training.

DEPLOY: Outline and complete the deployment tasks.



Assist in the planning, deployment or customization of our solutions.

Deployment Planning Implementation Services Customization Services


Customization services

Surveyor modules (data sources)

User agents

Administration automation (scripts, integrations with CMDB etc.)


Strategic Services

ITSO training and implementations Maturity assessments Process audits

Strategic services aimed at developing and improving Capacity Management processes.


Maturity assessment workshop


Managed Services

Long term engagements where customers rely on us to provide Capacity Management services for them.

Subscription-based, recurring analysis Managing the complete Capacity

Management process for the customer


Customer Profile:

Relatively low maturity

Existing data sources to tap into

Fairly static, predefined deliverables

“Outsourced Capacity Management”

TeamQuest Surveyor


Service Offerings

Analysis Services

Training Services


Strategic Services

Managed Services

A

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Global Services will be the primary delivery vehicle for services within our target markets

We recognize the importance of strategic service partners outside our target markets – with SME support from Global Services

Partner strategy


Thank you…. Per Bauer

[email protected] +46 708 45 72 12 www.teamquest.com

Keith Digby

[email protected] +44 7557 653 197 www.teamquest.com

Questions?

introducing teamquest global services

Technology

global services

service offerings

implementation

target markets

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deployment

keith digby

training