introducing nmeda the best choice for service for those who have served us
TRANSCRIPT
Introducing NMEDA
The best choice for service for those
who have served us
PurposePurposePurposePurpose
To acquaint you with the National Mobility Equipment Dealer’s Association (NMEDA),
NMENA Goals:1.Increase the quality of service to the Veterans2. Limit the overall Equipment expense to the VA
BackgroundBackgroundBackgroundBackground
Mobility Equipment Dealers
Driver Rehabilitation Specialists
Van Conversion Companies
Mobility Equipment Manufacturers
Automotive manufacturers
National Mobility Equipment Dealers Association
BackgroundBackgroundBackgroundBackground
NMEDA Founded in 1989
450 Mobility Dealer Members Nationally
200 QAP Accredited
175 Associate MembersCDRS
Therapists Vocational Rehabilitation
48 Mobility Equipment Manufacturers
18 OEM Brands
NMEDA MissionNMEDA MissionNMEDA MissionNMEDA Mission
Our Mission, simply stated, is to improve the automotive mobility industry by providing safe, reliable vehicles and modifications to enhance accessibility for people with a disability.
Through Qualified and Accredited Dealers
NMEDANational Mobility Equipment Dealers Association
NMEDANational Mobility Equipment Dealers Association
www.nmeda.org
Symbols of Quality
All members are required to adhere to the safety standards of the National Highway Traffic Safety Administration and to follow the NMEDA Guidelines, an industry “best practices” document. The Guidelines are update annually and are a living document.
NMEDANMEDANational Mobility Equipment Dealers Association
QAP means that the dealer is reviewed by an independent auditor to ensure that the guidelines are being followed.
QAP is your assurance that the National Highway Traffic Safety Administration (NHTSA) regulations and Federal Motor Vehicle Safety Standards are being met daily.
NMEDANational Mobility Equipment Dealers Association
NMEDANational Mobility Equipment Dealers Association
QAP Requirements QAP Requirements QAP Requirements QAP Requirements
Follow the NMEDA Guidelines Federal Motor Vehicle Safety Standards Dynamic and Static Testing Program Best Practices for the highest levels of
performance and safety
Undergo an inspection/audit process at least once annually by an independent auditing firm
QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria
Maintain Product and Completed Operations and Garage Keepers insurance for liability purposes.
Have certified welders if they perform structural modifications to vehicles.
Have technicians certified for the equipment they sell, install and service.
QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria
Product inspections to ensure compliance to the NMEDA Guidelines, certain aspects of the Americans with Disabilities Act, the National Highway Traffic Safety Administration's (NHTSA) Federal Motor Vehicle Safety Standards (FMVSS) and "Make Inoperative" mandates.
QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria
Abide by the Mediation Committee's decisions when a complaint is lodged by a consumer, a Dealer, or any other person or entity.
Maintain records of all adaptive work.
QAP Audit CriteriaQAP Audit CriteriaQAP Audit CriteriaQAP Audit Criteria
Provide 24 hour service to their customers.
Meet shop facility and equipment requirements.
Have four-corner scales with a recommended printer option.
Currently 13 States require a QAP accreditation in order to bid on State
Vocational Rehabilitation projects.
Here’s why…
NMEDANMEDANational Mobility Equipment Dealers AssociationNational Mobility Equipment Dealers Association
NMEDANMEDANational Mobility Equipment Dealers AssociationNational Mobility Equipment Dealers Association
Below StandardBelow Standard
Inferior work can be dangerous and much more expensive in the long run!
Below StandardBelow Standard
Below StandardBelow Standard
NMEDA RecommendationNMEDA RecommendationNMEDA RecommendationNMEDA Recommendation
Use a NMEDA-QAP Dealer whenever possible to provide quality products and service (35 mile rule)
If a QAP Dealer is not available within 35 miles, at least use a NMEDA member
NMEDA-QAP Dealers are easy to find:
www.nmeda.org
Symbols of QualitySymbols of QualitySymbols of QualitySymbols of Quality
The Proper FacilitiesThe Right Tools
The TrainingThe Guidance
Symbols of QualitySymbols of QualitySymbols of QualitySymbols of Quality
Quality ServiceBetter Value
THANK YOU!THANK YOU!
National Mobility Equipment Dealers Association
National Mobility Equipment Dealers Association
(800) 833-0427www.nmeda.org(800) 833-0427
www.nmeda.org