introducing microsoft lync. microsoft product providing: ◦instant messaging ◦presence ◦audio...
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Introducing Microsoft Lync
Microsoft product providing:◦ Instant Messaging◦ Presence◦ Audio / Video Conferencing◦ Collaborative Working
Cloud Service (part of the Office365 service) Integrates with Outlook and Active Directory on
campus and OWA on Office365
What is Lync Online?
e.g. Contacts
e.g. Video and application Sharing
Hot-desking Remote working and remote support Front/back office communications Support Collaborative working Web Conferencing Enterprise alternative to Skype No infrastructure or software cost
Benefits
Optional to staff Students don’t have access at present Those who opt in control their visibility Supported locally
Key Principles
ECLS Estates ISS
Around 1/3 have opted in, feedback from those that have used Lync has been positive.
Lync Pilots to date:
“far easier to
communicate”
ESS “How has Lync Helped you in your Job”
See who is available … Ask quick questions… Avoid disturbing others…..
contact workmates when
working away from the office
(working from home)
Easy for users to get going ◦ Largest issue was signing in
([email protected])◦ Few people used help (either built in / or ISS web
pages)
Show and tell helped introduce feature beyond IM i.e. ◦ Group conversations◦ Relationships
What have we found out?
Communicating privacy and control Hardware: Policies on webcams
Discussion Points
ISS Website www.ncl.ac.uk/itservice/lync Creating user groups User Focussed A4 Sheet – Getting Started
Docs and Links