www.hcltech.comwww.hcltech.com

Home Devices, Set-tops,WiFi Gateways Smart Home IoT Small Cell 5G Service Provisioning

MULTIPLE PROBLEMS: ONE SOLUTION

INTRODUCING HCL’S INTELLIGENT IoT DEVICE MANAGEMENT PLATFORM: iCE.X

investment and importantly to improve the “Connected Experience”. HCL’s cloud-ready IoT Device Management

OVERVIEW

RELEASE FOR TELECOM & MEDIA

KEY BENEFITS

KEY FEATURES

Low Start-up Cost Scale as Business Grows

Improve Quality of Experience Quick Time to MarketDeployment Readyto Drive New Revenue Streams

Hyper-scale to hundreds ofmillions of connected things

Zero-touch customer care:End user self-care with AI/MLbased chatbot and SmartFAQ for reduced overhead

Zero-touch secureonboarding of devices autonomous self-healing

Hosted SaaS or on-prem deployment

provider’s OSS/BSS systems

SECURE | SCALABLE | SMART | SaaS | SUPERFAST

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 132,000+ ‘Ideapreneurs’ working in 44 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. For more details, please contact: iCE.X-info@hcl.comFollow us on twitter: http://twitter.com/hclersVisit our website: http://www.hcltech.com/engineering-services/

iCE.Manage

A carrier-grade, feature rich Unified Device IoT

Server (ACS)

iCE.HelpDesk

Powerful customer service

consumer portal which provides granular visibility

and status, and assists

and solve issues quickly

iCE.Insights

Powered by the HCL PANGEA™ workbench, a complete suite

of QoS & QoE dashboards,

models, AI/ML based

iCE.ProServe

Professional Services including Device Interop

Service, and Managed

iCE.SelfCare

An enhanced Subscriber Self-Care Portal, assisted by HCL’s proprietary AI-based

assistant (AutoBot) and SmartFAQ

iCE.Secure

Secure onboarding of devices, including zero-touch secure

onboarding powered by Intel™ SDO. “Defense at depth”

and traffic monitoring and security. SaaS offerings with

features

iCE.Collect

and Data Flow for 10 to 100x

insights, a framework to collect and persist high

iCE.Monitor

IP from HCL’s Service Control Engine to enhance awareness

and control of your device

subscriber level, for improved Quality of Experience, faster

insights and security

SOLUTION COMPONENTS

Simplify

Be MoreFlexible

Integrate HomeNetwork with theService Provider

Network

IncreaseCustomerReduce Service

Call and TruckRolls