introducing ethernet services suite

ADVA Optical Networking

Ethernet Services Suite Overview

© 2014 ADVA Optical Networking. All rights reserved. Confidential.22

• Whether our customers have a time constraint, lack of resources or expertise, or another challenge, we have the solution.

• Ethernet Access Challenges• Low Unit Cost of equipment vs. high depot & logistics costs• Multiple boxes & physical configurations (XFP, SFP etc.)• Individual unit configuration required (management address

etc.) before the device can be configured by the customer’s own management system

• Installation costs• OPEX spend for provisioning efforts• Time - every hour the system is not in production is

unrecognized revenue• Sparing and/or spares management

ADVA Optical Networking – A Solutions Provider!


ESS The Complete Package

• Pre-populating the IP address/management information before delivery to customer location

• Advanced staging and deployment support services designed to dramatically reduce installation time

Staging / Provisioning

• Project management, technical resources, consultative resources, on-site or remote

People

• Per site, per project, regionally or globally• Basic install or complete installation and provisioning

Deployment

• Sparing options to include part and/or technician for 3-Day, Next Business Day and where available, 4-Hour

Maintenance

Initial Application Service

• A resource dedicated to the customer to facilitate the initial roll-out of their devices

Training • Customized (use case driven) training packages created for the environment. Locally, remotely or via eLearning


ESS Staging

• As part of the manufacturing and delivery process, we will pre-populate the required information on the device before delivery to the customer location.

• This service has two levels – see following slide for details

• Service is geared towards more knowledgeable customers or should be purchased in conjunction with Initial Application

• Speeds up deployment• Requires less skilled resources for deployment• Reduces effort• Reduces costs

Customer Benefit

Scope


• Deliverables of the option “Baseline Configuration” • Baseline configurations are loaded onto the network elements by

ADVA Optical Networking as part of the staging process. They include: • Temporary UserID and Password for initial NOC/Central Office access • Ethernet WAN Interface Configuration • Generic SNMP Parameters (community string and trap receiver host

address) • Management VLAN Tunnel configuration (WAN port)1 • Any common parameters as agreed between the customer and ADVA

Optical Networking

• Benefit: • The option “baseline configuration” reduces the overall on site effort

of skilled personnel and ensures a consistent configuration.

Ethernet Complete Staging


• Deliverables of the option “Location Specific Configuration” • Location Specific Configuration Information is loaded onto the network

element by ADVA Optical Networking as part of the staging process this includes:

• Management IP Address and Subnet Mask • Static Route information for management interface • RFC1213 – SYSNAME and SYSLOCATION • Management VLAN Tunnel configuration (WAN port)

• Benefit: • The option “Location Specific Configuration” reduces on site effort of

skilled personnel and ensures consistent configuration as well as immediate access to the network element by NOC personnel.

Ethernet Complete Staging


Customer Benefit

Scope

ESS People

• Dedicated Technical Resource or Project Manager for the duration of the project

• Dedicated resource can either reside at the customer CO facility or remotely at an ADVA Optical Networking location

• Responsible for scheduling, coordinating and provisioning efforts for the project

• Continuity of resource for the life of the project• Streamlining of process• Reduced effort on the part of customer resources


• Resources– Remote or On-Site• An ADVA Optical Networking technical resource or project manager is

dedicated to the project, located at the customer location or dedicated from one of our facilities, for a period of time.• Technical PM assigned to the project• Gather all customer-specific data for each device prior to delivery• IP address of device is put on unit before shipping• We create the provisioning/configuration file• We deliver/install device at customer location already provisioned with the IP

Address• We verify connectivity• We load the configuration (through the customer network) onto the device• Verify connections

• Time periods can range from project-based (1 week) to long term dedication of resources (6-12 months)

• Value• The customer will save time, effort and resources by having a dedicated, local

engineer who can perform the function of project manager and subject matter expert without having to engage additional resources to complete the project. This resource can also provide informal training to help familiarize the customer with the implementation and support of our equipment.

ESS Quick Facts


Customer Benefit

Scope

ESS Deployment

• We have the capability to provide installation resources globally - with a reach into 94 countries around the world

• Streamlining the roll-out of dispersed networks

• Global reach for larger deployments – consistency of methods, procedures, knowledge of customer practices

• Reduced effort – reducing the number of partners to manage down to a single source


• Installation • Utilizing industry standard installation practices, we can provide

resources to facilitate the deployment of your Ethernet devices.• Pre-Staged Services:

• Simple racking and connecting the power, WAN and optics• Configuration• Validation • Testing

• SOW-based installation

• Value • Customer shortens the time to install a device, reduces the skillset

required to deploy the equipment to the field and reduces their own effort to deploy the devices by using our dedicated PM and pre-provisioning services. Speeding network deployment and allowing you to begin generating revenue faster.

ESS Quick Facts


Customer Benefit

Scope

ESS Training

• Customized training packages created specifically for the network you deploy

• On site, remote or eLearning options• Product specific and Network Manager training modules

available• On the job as well as “Train the Trainer” options as well

• Training tailored to your requirements and what will best support your operational requirements


Customer Benefit

Scope

ESS Maintenance

• Provide part sparing and technician dispatch solutions for our customers for our Ethernet family of products

• Next Business Day or 3 day sparing based on geography• 4-Hour is available in many locations

• Improve customer uptime• Reduces on site effort• Provides centralized spares management


• Repair• Basic – failed units returned for repair, best efforts• Extended – failed units returned for repair, SLA on turnaround time

• Next Business Day (NBD) Replacement (Bronze)• Next and 3rd Business Day services• Equipment shipped from regional depots NBD/3BD subject to customs

clearance requirements• Equipment shipped un-configured• Mapping of supported regions on next slides

• 4-Hour Replacement (Platinum)• 4-Hour replacements are available in specific regions and countries.

We are currently able to service 94 countries (with some limitations)

• Technician Dispatch (First Line Maintenance – FLM)• 4-Hour and Next Business Day technician dispatch are available based

on certain geographic limitations

Ethernet Service OfferingHW Maintenance (Spares) for Ethernet


CoverageHW Maintenance (Spares) for Ethernet

Green Zones – Next Business Day coverage

Yellow Zones – Spares coverage within 1-3 Business Day

Red Zones - Complex customs regimes, > 3rd Business Day turnaround

4-Hour spares can be provided in 94 countries. Please inquire with your local sales representative.


Customer Benefit

Scope

ESS Initial Application Service

• We provide a minimum of 16 hours of dedicated assistance, covering planning, provisioning and rolling out of the first devices which can be expanded based on your requirements

• Reduced Operational effort• Reduced installation time• Enhances customer knowledge and familiarity with their

network• On the job training


• Initial Application Service • Our TAC engineer will work remotely or on-site with our customer to

set-up and provision FSP 150 products. Throughout this service, the customer will provide application (e.g. mobile backhaul), IP and Ethernet service-related data. We’ll work through all the steps together to set-up and provision units with the intention of providing on-the-job training at the same time. • For Example:• Day 1 (as needed) - work with the customer to discuss the topology and

circuit design of the network.• Day 2 - implement the design on the deployed network elements.• Additional hours can be purchased in 4-hour blocks to complete the

deployment (based on availability or schedule).

• Value• Gain knowledge on the deployment and operation of their new

equipment• Saves time and effort in (rapidly) deploying their network using

qualified ADVA Optical Networking resources

ESS Quick Facts

[email protected]

IMPORTANT NOTICE

The content of this presentation is strictly confidential. ADVA Optical Networking is the exclusive owner or licensee of the content, material, and information in this presentation. Any reproduction, publication or reprint, in whole or in part, is strictly prohibited.

The information in this presentation may not be accurate, complete or up to date, and is provided without warranties or representations of any kind, either express or implied. ADVA Optical Networking shall not be responsible for and disclaims any liability for any loss or damages, including without limitation, direct, indirect, incidental, consequential and special damages, alleged to have been caused by or in connection with using and/or relying on the information contained in this presentation.

Copyright © for the entire content of this presentation: ADVA Optical Networking.

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introducing ethernet services suite

Technology

management address

consistent configuration

management ip address

staging process

individual unit configuration

complete installation

skilled resources

required information