introducing care opinion online feedback for adult social care [email protected]
TRANSCRIPT
Introducing Care Opinion online feedback for adult social care
What I will cover
• Introduce Care Opinion• Moderation process• Key issues
Using transparency to drive change on Care Opinion
Organisations displayed here can include trusts, CCGs, HW and CQC
Shows a changehas been made
Patient Opinion and Care Opinion an infrastructure for conversations across health economies
Acknowledging the differences between health and social care
Health care Social care
100s of big providers 1,000s of small providers
Public ownership Private ownership
Tax funded Fee funded
Large workforce per location Small workforce per location
Mainly short term care Mainly long term care
Care Opinion moderation: 1Story
PO moderation
Reject
Provider
Not publishPublish
Safeguarding
Care Opinion Perspectives
• Revolutionise adult social care• Put local government at the centre of our
business plan• Work with service users, relatives, carers and
providers• Work with early adopter local authorities
Care Opinion USP
• Establish the Power to Publish by enabling service users, relatives and carers to publish their stories
• Promote integration Through uniting health and social care feedback
• Establish accountability via fast, effective, service user-centered moderation
• Improve localism by connecting to Healthwatch, local health and wellbeing boards, safeguarding boards housing and complaints departments.
Numberof peopleusing a service
Indifferent Concerned PassionateLow strength of feeling High
Known/Complaints
Thoughtfully passionate people (who it now costs little to identify)
© Patient Opinion
The ‘thoughtfully passionate’© are key to improving services but until now have been hard to identify. These patients and carers want to help improve Services. Platforms like PO and CO dramatically reduce the cost of finding them
Key issues• Francis, Keogh and now Berwick reports into the state of the
NHS
• Caring for our future: reforming care and support July 2012
• How Care Opinion will link to existing transformation on personalisation
• Safeguarding
A good match: CO and HW• HWs are able to see, report on, respond to feedback on
Adult Social Care in their area.
• Use CO to drive engagement and get views on services, themes and relevant providers.
• Have their own page on the site to gain feedback about events and campaigns and have a public voice
• Demonstrate fulfilment of key obligations to other bodies HW England, local authorities etc
Care Opinion Products
• Communication plan• Marketing materials
Story
FT staff Response Comment
covers both responses
ServiceUser
Comment
CCGs
Patient Organisations
CQC
Local Authorities, HealthWatch
National government, and MPs
Automatic notification
Comment from patient
Integrating conversations on Patient Opinion and Care Opinion
Hospital improvement
Care home staff
Response Care home improvement
Health services
Social care
What we’re going to do
• Manage the transition from development to implementation
• Establish a business plan with local authorities and HWs at the centre
• Work with early adopter local authorities to test the service and make sure it is the best it can possibly be
• Realise the key metric to change and improve outcomes for everyone involved in Adult Social Care
Follow us now @careopinion