intro to omnisocial engaged - social engagement for brand affinity and customer support
DESCRIPTION
Introducing to Mzinga's OmniSocial Engaged platform which enables brands to engage with their fans, consumers, and customers in branded conversations across their owned web and mobile experience.TRANSCRIPT
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OmniSocial EngagedPowered by Mzinga
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Who is Mzinga?
Technology & Services
• OmniSocial Engaged – Social Engagement Platform• OmniSocial Insure – Social Moderation Services• OmniSocial Learning – Social Business, Collaboration, Learning and
Development for the Extended Enterprise• OmniSocial Content – eLearning course content development platform• Alumni.IO – Corporate Alumni Networks
Company • Headquartered in Burlington, MA w/offices in Mechanicsburg, PA and
remote employees• 100 employees & network of 50+ multilingual social media professionals
Experience• Formed in 2008 through acquisition • Expertise in Social Engagement, Online Moderation, Social Learning, Social
Business, and Alumni Networks
About Mzinga
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OMNISOCIAL ENGAGEDThe premier enterprise social engagement platform to power
fully-integrated, branded discussions.
Empower your fans, consumers, and customers to have real, value-added conversations on your domain.
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Customers
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BRAND AFFINITY & ADVOCACYEngage your base of passionate fans, like-minded individuals,
and consumers..
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BRAND ADVOCACY SEO
TRAFFIC & CONVERSION
CONTROL
SOCIAL HUB
.
ADVERTISING
BRAND AFFINITY & ADVOCACY
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BRAND AFFINITY & ADVOCACYCase Studies:
American Broadcasting CompanyMajor League Baseball
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SOCIAL CUSTOMER SUPPORTSupport your customers more efficiently with a collaborative, social customer support community.
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REDUCE SUPPORT COSTS CUSTOMER SATISFACTION
INCREASED REVENUE
PRIVATE OR PUBLIC INSIGHTS
INNOVATION
SOCIAL CUSTOMER SUPPORT
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SOCIAL CUSTOMER SUPPORTCase Studies:
Ford Major League Baseball
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OmniSocial Engaged – Features
BRANDABLE
MOBILE
CONFIGURABLE SCALABLE
SEAMLESS AUTHENTICATION
ANALYTICS GAMIFICATION QUICK AND EASY
UGC MODERATION MEMBER
MANAGEMENT
INTEGRATIONS “BYO”
PROFESSIONAL SERVICES