intro to it4it for the pm - pmi sw ohio - home...

CC&C Solutions 2016 Copyright © and Confidential

Presented byMichael FultonPresident, CC&C Americas

Introduction to IT4IT

for the Project Manager

CC&C Solutions 2016 Copyright © and Confidential CC&C Solutions 2015 Copyright © and Confidential

Who is CC&C?

▪ CC&C Solutions (CC&C) is an Enterprise Architecture and IT Function Transformation consulting, training and implementation organization, established in 2002, headquartered in Sydney, Australia and staffed worldwide.

▪ Providing thought leadership in as a Gold member

▪ Drawing on international best practices from TOGAF ®, IT4IT™ & other standards

▪ Our mission is to lead the development and growth of Enterprise Architecture and IT Capability…

▪ for the individual▪ for the organization

▪ and for the industry


Some of our worldwide customers

.

Fortune 500 Corporations, Leading Government Agencies,

Global Service Providers, Universities


CC&C Services

General Offerings

▪ Consulting

▪ Training (Public & Corporate)

▪ Organization Mentoring

▪ Individual Mentoring

Areas of Specialization

▪ IT Transformation Planning

▪ Strategic IT Cost Optimization

▪ Application Portfolio Management

▪ EA Startups / Restarts

▪ EA Tool Implementation Projects

▪ Architecture Development Projects


Who am I?

▪ President, CC&C Americas

▪ IT industry for 25 years, 19 at Fortune 50

▪ 8 years as Enterprise Architect (Cloud, IT4IT, ESN, BusArch, EA Training)

▪ 5 years running IT Strategic Planning & Cost Optimization

▪ IT4IT Forum Global Steering Committee

▪ IT4IT Adoption Work Group Co-Chair

▪ Chair AEA Ohio


What is IT4IT?

▪ IT4IT, an evolving Open Group standard, provides a vendor neutral, technology agnostic and industry agnostic reference architecture for managing the Business of IT, enabling insight for continuous improvement

▪ IT4IT provides the capabilities for managing the business of IT which enable IT execution across the entire Value Chain in a better, faster, cheaper way with less risk

▪ IT4IT is industry independent to solve the same problems for everyone

▪ IT4IT is designed for existing landscapes and accommodates future IT paradigms


IT Value Chain


The IT Service Model


The IT Service Model

Conceptual

Service Model

Logical

Service Model

Service

Catalog

Entry

Realized

Service Model

Becomes…

Ordered

Published in… Released/Deployed!


IT4IT™ Reference Architecture

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Build

Package

Build Package

Component

Service

Release

Blueprint

IT4IT Reference Architecture L1 V.2.0Functional

Component

Lifecycle

Data Object

Relationship

Service

Model

Backbone

Data Object


Essential Data and Relationships

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Shopping

Cart

Service

Contract

Actual

Service

CIs

Build

Package

Service

Release

Blueprint

IT4IT Reference Architecture L1 V.2.0


What is the problem we are solving with IT4IT?

▪ A lack of cooperation across all IT, leads to sub-optimization

▪ Insufficiently integrated IT management toolsets, lack of prescriptive guidance

▪ Inability to gain true insight in order to make good decisions

▪ Immaturity makes it virtually impossible to tackle disruptive innovations like cloud, agility, mobility, BYOD, …


IT4IT Value Propositions

For ‘consuming IT organizations’ e.g. customers like Shell, Boeing Ability to track cost, performance, business value and risk as a basis for improvement decisions

Dramatically reduced TCO of IT management solution

For software vendors e.g. IBM, HP, Microsoft, Oracle

Deliver integrated solutions at lower cost

Opportunity to focus on differentiating innovation


IT4IT™ Value Propositions

For software integrators e.g. Accenture, Capgemini, Logicalis, Tata Consultancy Services

Move beyond traditional process consulting

Faster, predictable time to value

Higher quality delivery at lower cost to customer

For individuals (within each of the organization types) Personal professional development opportunity


Val Sribar, Group Vice President

Gartner Enterprise Software Research Group


Who is building IT4IT?

Customers

•Achmea

•American Express

•Boeing

•BP Oil Int’l

•ExxonMobil

•Munich Re

•Nationwide

•Origin Energy

•Philips

•PwC

•Shell

•Univ of S Florida

Service Providers& Consultants

•Accenture

•Armstrong Process Group

•Capgemini

•CC&C Solutions

•EY

•HCL Technologies

•Huawei

•Logicalis

•Metaplexity Associates

•Tata (TCS)

•UMBRIO

Vendors

•CA

•Dell

•Hewlett Packard Enterprise

• IBM

•Microsoft

•Oracle

•ServiceNow


The Open Group – Objectives & Activities

▪ Enable user organizations of information technology to do things better, faster and cheaper

▪ Enable all suppliers of information technology products and services to gain business benefit

▪ Enable individuals to develop their skills and capabilities

▪ Establish Work Groups and Forums to develop standards, guides, best practices and white papers

▪ Openly publish the output of those Work Groups and Forums and acknowledge the contributors

▪ Operate certification and accreditation programs to recognize the individuals, products, services or processes that meet our members’ standards


The Open Group is ...

Australia

Belgium

Brazil

Canada

China

Colombia

Czech Republic

Denmark

Finland

France

Germany

Hong Kong

India

Ireland

Italy

Japan

Korea

Luxembourg

Malaysia

Over 500 Member Enterprises in 40 CountriesStaff and local partners in 12 Countries

MexicoNetherlands

New ZealandNigeriaNorway

PhilippinesPoland

PortugalQatar

Saudi ArabiaSingapore

South AfricaSpain

SwedenSwitzerland

TaiwanTurkey

UKUnited Arab Emirates

USAVietnam


What’s different about IT4IT?

▪ Business Oriented Approach (Porter Value Chain)

▪ Service Orientation (Service Backbone)

▪ Data & Application Focus (Functional Model, Information Model)

▪ Open Standard


New Viewpoint – How to run and deliver IT…....continuously

The Vision: Create Integrated IT management capabilities across the entire service

lifecycle

Build RunDeliverPlan

Reference Architecture

IT Value Chains

Strategy to PortfolioRequirement to Deploy

Request to FulfillDetect to Correct

Traditional IT Value Chain


IT Operating Model: Value Chain & Reference Architecture

Selection

• Optimize portfolios

• Communicate value

• Evaluate benefit

realization

Service Portfolio

• Enterprise

architecture

• Service portfolio

rationalization

• Create service

blueprint and

roadmap

Strategy

• Define objectives

• Align business and IT

roadmaps

• Set up standards and

policies

• Consolidate demand

• Analyze priority,

urgency, and impact

• Create new or tag

existing demand

Demand

Strategy to Portfolio

KPIs:

• IT Service

Value

• IT Service Gap

Requirement Component

Requirement to Deploy

1:n

n:1

Portfolio

Backlog

Item

Portfolio Backlog

Item (rationalized/

Prioritized)

Competency

(availability)

Budget

(estimate)Assets

(availability)

Policy

Portfolio

Backlog Item

Policy

Requirement

1:n

Service

Blueprint

Portfolio

Backlog

Item

Conceptual

Service

Conceptual

Service

Blueprint

n:m

Project Component

IT Project

Scope Agreement

1:n Scope Agreement

Service Design Component

Logical Service

Blueprint1:n

Portfolio Demand

Component

Service Portfolio

Component

n:m

Business Process

Portfolio Backlog Item

1:nPolicy

Component

Proposal

Component

S2P V.1.3 Sep 29

th 2014

Service Model

Data Artifact – Key

Record fabric Integration

Entity relationship

Functional Component - Key

Functional Component - Auxiliary

Data Artifact – Auxiliary

Engagement dataflow

Current practice

This work is based upon material developed and published by the

IT4IT Consortium



Asset

Management

Business

Strategy

IT Financial

Management

Labor

Management

Problem Component

Problem, Known ErrorDetect to Correct

Service

Architecture

Enterprise Architecture

Component

n:m

1:1

Deploy

• Release plan

• Change and configu-

ration process

• Knowledge

management

• Application and

security monitors

Develop

• Development: Agile,

iterative, waterfall …

• Source & set up

development

environment

• Version control

• Developer testing

Plan & Design

• IT Project plan

• Logical service

model

• Requirements

• Functional &

technical

• Standards & policies

• Functional: desktop,

web, mobile

• Performance:

desktop, web, mobile

• Security: static,

dynamic

Test


KPIs:

• Cycle Time

• Requirements

‘Churn’

• Production Defects

Proposal Component

Service Portfolio Component

Policy Component

Demand Component

Build ComponentService Development

Component

Problem Component

Detect to Correct

IT Project


Demand

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service

Design

Package

Policy

Defect

Defect

1:n

n:m

RFC

n:m

1:n

n:m

Requirement Comp.

Test Case

Test Component

Incident Component

Detect to Correct


Conceptual Service

Blueprint

Project Component

Fulfillment Execution Comp.

Change Control

Component

1:n 1:n 1:n

1:1

Scope Agreement

1:n

1:1

Logical Service

Blueprint

n:m

Service

Release

Release

Package

Desired Service

Model

Scope Agreement


Defect Component

Build

Problem, Known Error

1:1

n:1

1:n

Defect

1:1

Incident

IT Project

Requirement

Defect

1:1

Service Design Comp.

Service Model



Entity relationship




Engagement dataflow

Current practice


IT4IT Consortium

R2D V.1.3 Sep 29

th 2014

Catalog Composition

Component

Service Catalog Entry1:n

Request to Fulfill

Request to Fulfill

Fulfillment Request

Release Package

Fulfillment

Request

1:n

Release

Composition Comp.


Service Catalog Entry (Unbound)

1:n

RFC

1:n

Service

Release Blueprint

Measure

• Service usage

measurement

• Chargeback/

showback

• Cost transparency

• Surveys and ratings

Subscribe

• Portal engagement

• Personalized

experience

• Self-service

• Manage subscriptions

Define & publish

• Merge catalog items

from all fulfillment

engines

• Set pricing, options

and SLA

• Publish services

• Route fulfillments

• Automate

deployment

• Use internal and

external providers

• Integrate with asset,

configuration and

change systems

Fulfill

Request to Fulfill

KPIs:

• Cycle Time

• Cost/ServiceProject Component

Service Model



Entity relationship




Engagement dataflow

Current practice


IT4IT Consortium

R2F V.1.3 Sep 29

th 2014

Actual Service CIsDetect to Correct

Configuration

Management

Component

Release

Composition

Component

1:n

Service Release

Blueprint

Desired

Service

Model

Request Rationalization

Component

Usage Record

Chargeback Contract

Bill/Invoice

Service Catalog

Entry (Unbound)

Usage

Usage

Subscription

1:n

Request

Offer

Catalog

n:m

Offer

User Profile

n:m

1:1

Shopping Cart

Chargeback

Contract

n:m

Fulfillment

Request

1:n

1:n

Subscription

Service

Monitor

Offer Mgmt.

Component

Request

Conversation

Knowledge

Item

Problem,

Known Error

n:m

n:m

Knowledge

Item

Knowledge &

Collaboration

Comp.

Incident

Status

1:n

Service Catalog Entry

n:m

Fulfillment Execution

Component

RFC

1:1

Detect to Correct

Catalog

Composition

Component

Usage

Component

Chargeback /

Showback

Component

RFCRequest

Change Control

Component

Composite/Compound

Request

IT Supplier

(External to IT)

1:n

Engagement Experience Portal

1:n

1:1

IT Financial

Management

Service

Monitoring

Component

Fulfillment

Engine & Deploy/

Provision Systems

Detect to Correct

Problem

Component

Detect to Correct Detect to Correct

Incident

Component


Self Service

Support


n:m

1:n

Request

1:m

n:1

Service Catalog

Entry (Bound)

Actual

Service

CIs1:nRelease

Package

IT Asset

Management

Supportive Function

Fulfillment

Request


Supportive FunctionSupportive FunctionSupportive Function

Resolve• Implement change

• Leverage run books

• Verify recovery

• Close records

Diagnose• Enrichment

• Root cause

• Severity and

business impact

• Defined escalation

path

• Auto-fixed common

issues

Detect• See events, alarms

and metrics across

entire infrastructure

• Understand user

issues

• Trace the relationship

between event

• Define change

request

• Perform problem and

risk analysis

• Approve

Change

Detect to Correct

KPIs:

• MTTR

• MTBF

Self Service Support

Defect Component


Defect

Portfolio Demand Component


Portfolio Backlog

Item

IncidentEvent

Actual Service CIs

RFC

ServiceMonitor

1:n

1:n n:m

n:m


n:m

n:m

n:m

Event Incident

RFC

RFC

Problem RFC

Incident

Request to Fulfill


PortfolioBacklog

Item

n:m

Usage

1:n

Runbook

Run book

Run book

n:m

Service DiscoveryCI

Defect

Knowledge & Collaboration

Component

Knowledge Item

n:m

1:n

1:n

Request to Fulfill

ServiceMonitor Knowledge Item

Run book

Interaction

n:m

1:1

Desired Service Model

1:1

1:1

Usage Component

Request to Fulfill

Defect

1:11:1


Request to Fulfill

Status

Service Monitoring

Component

Incident

Component

Change Control

Component

Problem

Component

Diagnostics &

Remediation Comp.Configuration

Management Comp.

Event

Component

RFC

D2C V.1.3 Sep 29

th 2014

Service Model



Entity relationship




Engagement dataflow

Current practice


IT4IT Consortium

1:n

Request to Fulfill

Actual

Service

CIsFulfillment

Request


IT4IT Strategy to Portfolio

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Service

Archite-

cture

Policy

Scope

Agree-

ment

Portfolio

Backlog

Item

Conceptual Service

Blueprint

Concep-

tual

Service

Enterprise

Architecture

Component

Create and manage long-

term IT investment and

execution plan-of-action

that are critical to business

strategic objectives.

Manage the portfolio of

services in plan, transition,

production, and retirement.

Authoritative source for the list

of services that IT delivers, has

delivered in the past, or

brokers to itself and business.

Log, maintain, and evaluate

all demands (new service,

enhancements, defects)

coming into IT through a

single funnel.

Manage creation, review,

approval, and audit of all IT

policies Manage the portfolio of IT

proposals that are

proposed, approved,

active, deferred, or

rejected.


IT4IT™ Strategy to Portfolio level 2

Requirement Component


1:n

n:1

Portfolio

Backlog

Item

Portfolio Backlog

Item (rationalized/

Prioritized)

Competency

(availability) Assets

(availability)

Policy

Portfolio

Backlog Item

Policy

Requirement

1:n

Conceptual

Service

Blueprint

Portfolio

Backlog

Item

Conceptual

Service

Conceptual

Service

Blueprint

n:m

Project Component

IT Initiative

Scope Agreement

1:n Scope Agreement


Logical Service

Blueprint1:n

Portfolio Demand

Component

Service Portfolio

Component

n:m

Business Process

Portfolio Backlog Item

n:1Policy

Component

Proposal

Component



IT Asset

Management

Business

Strategy

Labor

ManagementProblem Component

Problem, Known ErrorDetect to Correct

Service

Architecture

Enterprise Architecture

Component

n:m

1:1

Portfolio Backlog

Supportive Function

Investment Portfolio Comp.

ITFM Supportive Function

IT Budget

n:m

n:1

Cost Modeling Component

ITFM Supportive Function

IT Cost Modeln:1

Service Model

Data Object – Key

Record Fabric Integration

Entity Relationship



Data Object – Auxiliary

Engagement Dataflow

Current Practice


Drive IT Portfolio to business innovation

Holistic demand

Across PMO, cloud and

enterprise architecture,

service portfolio and

business needs

Business

prioritiesEnhance business agility,

speed innovation and

business growth

Data consistency

Comprehensive operating-

level agreements (OLAs)

based on consistent data

across service providers

Financial visibility

Ensuring ROI and cost

savings aligns with

financial objectives and

charge-back schemas

Traceability

Measure, manage and

audit providers’

performance

Communication

Manage contracts and

improves business

relationships through use of

detailed roadmaps and KPIs



25

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Require-

ment

IT

Initiative

Source

Logical

Service

Blueprint

Test

Case

Defect

Service

Release

Build

Service

Design

Component

Release

Composition

Component

Build

Package

Build Package

Component

Service

Release

Blueprint

Provide ongoing execution oversight

of IT initiatives aimed at the creation

of new or enhancements to existing

services

Manage requirements through the

lifecycle of a service

Produce a logical service blueprint

which describes the service

structure and behavior considering

both the service system and the

service offer

Ensure that the source meets the

design specifications, policies,

standards, and non-functional

requirements

Manage the creation, implementation,

automation, security and storage of all

builds

Manage the creation of the build

package consisting of one or many

builds

Plan and execute tests that ensure

the IT service will support the

customer’s requirements

Manage defects and

relationship back to

requirements and

known errors

Manage the release package, service

release, service release blueprints,

and overall service release for

developing and delivering new or

changed services


IT4IT™ Requirement to Deploy level 2

Portfolio Demand Component

Strategy to PortfolioPortfolio Backlog Item

Proposal Component

Service Portfolio Component

Policy Component

Source Control

Component

Problem Component

Detect to Correct

IT Initiative

Requirement

1:n

1:n

Source

1:n

Defect

1:n

RFC (Normal)

1:n

Service Design

Package

Policy

Defect

Defect

1:n

n:m

RFC

n:m

Requirement

Component

Test Case

Test Component

Incident Component

Detect to Correct


Conceptual ServiceBlueprint

Project Component Change Control

Component

1:n 1:n 1:n

1:1

Scope Agreement

1:n 1:1Logical Service

BlueprintService Release

Release Package

Scope Agreement


Defect Component


1:1

n:1

1:n

Defect

1:1

Incident

IT Initiative

Requirement

Defect

1:1


Catalog Composition

Component

Service Catalog Entry

Request to Fulfill

Fulfillment Request

Release Package

Release

Composition Comp.


Service Catalog Entry (Unbound)

1:n

RFC

1:n

Service Release Blueprint

Service Contract (Template)

n:m


Desired Service Model

Request to Fulfill

Fulfillment Request

1:n

Build Component

Build

Build Package

Component

Build Package

n:1n:m

n:m

Detect to Correct

Service Contract

1:n

n:m

1:n

Service Model

Data Object – Key

Record Fabric Integration

Entity Relationship

Functional Component – Key

Functional Component – Auxiliary

Data Object – Auxiliary

Engagement Dataflow

Current Practice

Service Level Component


Collaboration

Between all teams, from the

business to developers to

testers to delivery

Time to market

Increase velocity via

automation while maintaining

quality

Mobilize

Support mobile and agile

technologies while

maintaining end-to-end

transparency

Optimize quality

Go from quality bottleneck to

quality enabler by testing

what is relevant

Drive creation or sourcing of a service Requirement

to Deploy


IT4IT release train

IT

Value

Chain

Sept

2011

RA 1.0 (level 2)

January

2013

RA 1.3 (level 3)

October

2014

Reference

Architecture

(“RA”)

0.5(level 1)

August

2012

RA 1.2 (level 3)

March

2014

RA 2.0 (level 3)

October

2015

RA

2.x(level 3+)

Target:

Q4 CY2016


Positioning IT4IT™ in the ‘landscape’


IT4IT and ITIL® - the How vs the What of IT Mgmt

Attribute ITIL® IT4IT™ Reference Architecture

Characteristics Framework describing functions/capabilities/disciplines. Information model-driven reference architecture that accommodates

multiple process frameworks.

Origins An aggregation of best practices drawn from a world-wide

community of executives, managers, and individual

contributors.

Driven by the specific needs of Enterprise Architects and IT managers.

Form Primarily narrative. Primarily architectural, framed using TOGAF® and presented using

ArchiMate®.

Utility Oriented to education. Solution-orientation: useable ‘off the shelf’.

Value

proposition

Enables detailed analysis at the function/process level. Enables choreography of four high level IT value streams (Strategy to

Portfolio, Requirement to Deploy, Request to Fulfill, Detect to Correct)

and offers prescriptive guidance for the design of products and services

that deliver them.

Structure Mutually-exclusive and comprehensive architectural catalogs.

Granularity Precise and prescriptive representation of data and integration patterns

for the whole IT management domain.

Agility Implicit waterfall, top-down planning orientation. Explicit accommodation of Agile and DevOps trends and lean Kanban

process approaches.

Provenance Evolved through various proprietary ownerships. Dynamic, open peer-to-peer development and review processes under

the aegis of The Open Group.


Final ThoughtIT4IT is the future of managing the Business of IT.

Are you and your organization ready to embrace the future?


Questions?


Follow up with me at• [email protected]• https://www.linkedin.com/in/michaelfulton• http://www.ccandcsolutions.com• Twitter - @cccamericas• Skype - cincibuckeyenut

https://www.linkedin.com/in/michaelfulton

http://www.ccandcsolutions.com/


Creating value by providing a

prescriptive model for managing the

business of IT

intro to it4it for the pm - pmi sw ohio - home...

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