intranets: are they still relevant?
TRANSCRIPT
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IntranetsAre they still relevant?
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Asking Questions & Voting
Please ask questions using the Questions Interface in your GoToWebinar toolbar.
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Intranets are Dead!
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• Everything used to be custom built
• Lasted a long time (5-10 years) but failed hard
• Horrible to support – reliant on a small number of people
A Brief History of Intranets1990’s 2000’s 2010’s
Welcome page with essential company information
Bulletin board withbasic company communications
Corporate news letter with news items & simple doc management
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• Little or no IT input• Entire organisation sees your
success• Fast deployment
A Brief History of Intranets1990’s 2000’s 2010’s
Welcome page with essential company information
Bulletin board withbasic company communications
Corporate news letter with news items & simple doc management
Help desk with simple transactional features (employee directory)
Corporate apps – More complex transactions like eHR and self-service
Enterprise portal – Integrated identity, content, and applications
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Your OpinionHow long did it take to go from vendor selection to launch with your last intranet?
Poll 1: Time to go live
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A Brief History of Intranets1990’s 2000’s 2010’s
Welcome page with essential company information
Bulletin board withbasic company communications
Corporate news letter with news items & simple doc management
Help desk with simple transactional features (employee directory)
Corporate apps – More complex transactions like Self service HR
Enterprise portal – Integrated identity, content, and applications
Basic social features such as limited blogs, wikis, and discussion forums
Document management, early Communities, forms
Social networking – User Profiles, activity streamand microblogging
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When is an intranet not an intranet?
Digital Workplace
Collaborative Workspace
Enterprise Social Network
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Will I work for months to create a boring intranet that nobody likes?
The Fear
Poor adoption
Unclear valueReputational
damage
Bad engagement
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Why does nobody use my expensive Enterprise Social Network?
The myth of poor engagement
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Your OpinionHow many active communities do you have?
Poll 2:
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• Definition - A group who connect to work towards a shared objective
• Examples - Project team, committee, tender/bid team.
• Tools needed• Document collaboration• Calendars• Tasks
• Ways to engage• Easiest to find• Find existing groups who are struggling to
share
• Definition - A group who connect due to a physical or virtual event
• Examples - Facebook groups, Conferences, Training courses, Twitter #tags
• Tools needed• Calendars• Timeline• Forms
• Ways to engage• Tied to a real world invite list• Marketing and promotion required• Aim to encourage networking to use the
community after the event
• Definition - A group who connect due to shared profession or expertise
• Examples - LinkedIn groups, geographically dispersed experts
• Tools needed• Forums• Ideation• Questions and Answers
• Ways to engage• Some self organising, but many will be hard to
reach• Create target list, invite, explain benefits• Get out of the way
• Definition - A group who connect over a common interest
• Examples - Corporate Social Responsibility/Charity Work, Sports, Social
• Tools needed• Blogs• Conversations• Galleries
• Ways to engage• Take time to get up and running• Expect some failures – don’t force it
Types of community
Purpose Practice
Event Interest
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Are you even creating a community?
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Be aware of the seven stagesOnline Collaboration
Build Relationships
Useful Participation
Early Engagement
Passive Observation
Registration
Awareness
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Big Picture Changes
Social Cloud Mobile Ecosystem
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An intranet by any other name…
Intranets are completely relevant but they have changed and progressed
Vendors are trying to rebrand intranets to create unique marketing messages – ignore!
The method of access and types of content are changing
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Search Policies and Documents
People & Communities
Forms & Processes
Analytics
Essential Intranet Features
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Your OpinionWhich is most important to YOU?
Poll 3:
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