Hanna P. Korhonen / North Patrol, 13.11.2014

INTRANET TRENDS IN FINLAND

Results of the first Intranets in Finland

study

Intranets in Finland study 2014 | North Patrol2

1. Typical elements of Finnish intranets

2. Differencies and similarities between Finnish and Swedish intranets

3. Intranet trends in Finland

How are the Finnish intranets doing?

Intranets in Finland study 2014 | North Patrol3

Hanna P. KorhonenIntranet & Web Communications Specialist

• Communications professional specialised in online and internal communications

• Involved with web projects since the mid-1990s

• Over 10 years of professional experience with web services e.g. as an editor-in-chief, project manager, buyer product owner, administrator, and as well as leading extensive roll-outs and training users

Who am I?

Twitter: @hannapkorhonen

SlideShare: hannapkorhonen

Email: hanna.korhonen@northpatrol.com

northpatrol.comnorthpatrol.com/blogintranet-ostajanopas.fi

1. PROJECT PLANNING 2. CONCEPT 3. REQUIREMENTS

SPECIFICATION4. TECHNOLOGY SELECTION

5. COMPETITIVE BIDDING PROCESS

6. PARTNER SELECTION

7. PARTICIPATION IN STEERING GROUPS

8. TRAINING AND SEMINARS

• Vendor- and technology neutral consultancy for intranet, extranet and CMS projects

• Helsinki-based, but most clients operate in Northern Europe, Scandinavia or Russia

• Founded 2012, growing

Intranets in Finland study 2014 | North Patrol5

• Online survey 6 May – 8 June 2014• Especially intranet managers were recruited to answer the survey• 113 responses, presenting at at least 94 different organisations (some answers were

anonymous)

THE INTRANETS IN FINLAND 2014 STUDY

e.g.

40 features studied under 5 themes:1. News and internal communications2. Interaction and social features3. Teamwork4. Operations management and

business information5. The classics

36 questions

Intranets in Finland study 2014 | North Patrol6

70 % of the intranetsare owned by Communications

TYPICAL FINNISH INTRANET

1. Links to common tools (82 %)2. Events calendar (81 %)3. Phone book (80 %)4. Organizational guidelines (80 %)

5. Lunch menus (69 %)6. An internal news tool that is

replacing email (68 %)7. Media monitoring results (65 %)8. Transactional services (e.g. travel

invoices or applying vacation) (65 %)9. Commenting on content (63 %)10. Flea market (63 %)

Intranet strategy and management: “Would you say the development of the intranet is purposeful and methodical?”22 % Not really56 % In some ways, yes23 % Absolutely

Finland 2014 Sweden 201482 % Links to common tools80 % Phone book

92 % Links to common tools89 % Phone book

?? % News81 % Events calendar

96 % News60 % Calendar

63 % Commenting on content 53 % Free-form discussion 46 % Submitting initiatives/ideas22 % Building networks with other users

57 % Commenting on content 33 % Discussion forum33 % Submitting initiatives/ideas16 % Building networks with other users

56 % Sites/spaces for teamwork 38 % Sites/spaces for teamwork59 % Key business indicators 33 % Key business indicators

Sources:Finland: Intranets in Finland 2014 survey by North Patrol Oy Sweden: Hur mår Sveriges intranät? Trendundersökning 2014 by Web Service Award AB, Stockholm 2014

INTRANET PLATFORMS: FINLAND VS. SWEDEN

Sources:Finland: Intranets in Finland 2014 survey by North Patrol Oy Sweden: Hur mår Sveriges intranät? Trendundersökning 2014 by Web Service Award AB, Stockholm 2014 * Intranets in Sweden 2013 survey by IntraTeam

SiteVision

EPiServer

Self-developed

Liferay

Atlassian Confluence

Other

Microsoft SharePoint

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%12%

38%

3%

0%

0%

22%

24%

0%

1%

5%

6%

7%

43%

46%

Finland 2013 Sweden 2014

Same system also used for

public website:

28 % Finland52 % Sweden (*)

Intranets in Finland study 2014 | North Patrol10

This will revolutionize the use of intranets for employees not working at a desk. How do we utilize this opportunity?!?

1. Breakthrough of mobile

of Finnish intranets are accessible with mobile devices

43 %44 %

of the respondents say that developing better mobile connections to the intranet is one of the most important issues to deal with in the near future.

Intranets in Finland study 2014 | North Patrol11

2. Video content exploding

Publish videos in their intranets

42 % will increase the use of video on their intranets

71 %

Intranets in Finland study 2014 | North Patrol12

71 %63 %76 %65 %65 %63 %76 %% of the respondents say the following features are raising in importance

3. Increasingly social features

0%10%20%30%40%50%60%70% 63%

50% 47% 46% 39% 38% 35%

Current situation.

Intranets in Finland study 2014 | North Patrol13

50 %66 %40 %55 %62 %

4. Wider collaboration possibilities

0%10%20%30%40%50%60% 56%

45%34%

24% 22%

Current situation.

% of the respondents say the following features are raising in importance

Intranets in Finland study 2014 | North Patrol14

5. Integration into operational management

% of the respondents say the following features are raising in importance

49 % 65 % 76 % 44 % 56 % 40 %

0%

10%

20%

30%

40%

50%

60%

70% 59%46%

35% 31%19%

11%

Current situation.

Intranets in Finland study 2014 | North Patrol15

The principle of transparency and openness is growing in importance: Many organizations have made all of their collaboration workspaces or team sites available for every

employee to follow. Transparency and openness means giving all users the same access rights to content and the same

publishing rights to discussions, commenting, and blogging.

Currently: in many cases only employees & management are present on intranets• Employees personal profiles and photos, blogs, Q&A, comments, interviews, guidelines• Management blogs, comments (with their photos from the personal profile), interviews

Now growing in importance:• Making the current situation of the organisation visible key business indicators, reports• Making the knowledge of the organisation visible idea generation, professional blogs, Q&A• Making the customers, markets and other stakeholders visible customer feedback, business reports,

market analysis

6. Emphasis on transparency

Intranets in Finland study 2014 | North Patrol16

1. There are many concepts for intranet, for different purposes and organisational cultures. You cannot copy an intranet (or fancy features from a study!).

2. First decide the concept. Then choose the technology.3. Highly personalized front page is dead. Instead spend your time thinking usable

team sites/spaces or startingpoints for few selected roles, e.g. for sales, supervisors.

4. Mobile access will revolutionase intranets and internal communications. But is the IT ready for that level of openness (security issues)? Talk to you IT!

5. Nobody wants to own collaboration or the information inside the organisation. Maybe communications just needs to grab it and make it work!?

Recommendations for intranet buyers by North Patrol

17 North Patrol Oy

Thank you.

• Slides on SlideShare: http://www.slideshare.net/hannapkorhonen

• Further information about the study at http://northpatrol.com/blog

• The full report (in Finnish): http://intranet-ostajanopas.fi/intranet-selvitys

• Twitter: @hannapkorhonen & @NorthPatrol