intouch online user guide - august 2011...intouch is our 24/7 customer ordering, industry leading...

InTouch Online User Guide - August 2011

Computer 2000’s website provides you with access to; all our vendor offers and promotions, thousands of product ranges and their associated accessories, as well as the specific products ranged by our collection of specialists. It is an e-commerce portal, customer service system, order management platform and much more.

There are many reasons why doing business on line can help your business; it saves you time, reduces errors, provides more equipment options and keeps you up to date with stock, vendors and technology.

InTouch is our 24/7 customer ordering, industry leading website, with:

• Over 27,000 products available online • Multi-users (sales, purchasing, senior management) • Up-to-date product information, images and technical specs • Real time pricing & stock availability • Order Tracking & Order Management • Product promotions and new products • License Online and Configurators

This guide shows you how to navigate our e-commerce system.

TD InTouch Online Catalogue - User Guide August 2011

Table of Contents

Finding Your Way Around the Website ................................................................................. 2

The Menu Structure ............................................................................................................... 2

Logging In ............................................................................................................................... 3

Product Searching .................................................................................................................. 4

Advanced Search .................................................................................................................... 4

Searching And Understanding Your Search Results ............................................................... 6

Product Details Page Explained ............................................................................................. 7

Your Basket ............................................................................................................................ 8

Basket Check-Out – Delivery Details ...................................................................................... 9

Order Review, Release Hold and Purchase .......................................................................... 10

Order Tracking ..................................................................................................................... 10

Intouch Icons – Quick Reference Guide ............................................................................... 12

Who to Contact for Help and Other Online Services ........................................................... 13


FINDING YOUR WAY AROUND THE WEBSITE

THE MENU STRUCTURE

The Main Menu gives you more options to manage your account, manage your orders

and get services online.

You only have one basket, not

one per area.

Log off

• Licencing on line • Special offers • Online services • Configurators • Microsites • E-commerce • Credit • After Sales

Management • Logistics

All Products to move back to Computer 2000,

or click on the tab.

The product ranges will change for each division selected.

Each of the collection of specialists has their own web area, select the tab to move between them.


LOGGING IN

New Users

Create Your Log-In to access Intouch. You will need your account number.

Existing Users

Enter your account number, user name and password from any of the collection of specialist areas of the web site.

! If you do not know your account number, please ask the person(s) at your company responsible for purchasing products or call your Computer2000 account manager.

You can log onto the Website from any of the collection of specialists tabs.

Open an Account

Follow this link to apply for a trade customer account.


PRODUCT SEARCHING

#

Simple Search

Search by Product family > category > sub category. Then refine your search using basic selection criteria.

FreeText Search

Search by product number or description. Intelligent search as you type helps you find items faster.

Quick Add

Quickly add an item to the basket – enter the product code and click quickly put the item into your basket. You will be referred back to Computer 2000 page if in a different division.

If an item is not available from the specialist division you are in, click on the Computer 2000 tab or All Products and you will get to the Core IT (Broadline) area. With many ways of searching, items can be sourced quickly and simply. Offers and promotions are available across all search types, providing you with greater profit and margin opportunities. You can search and order any area of the web site, from any of the collection of specialist’s tabs and Computer 2000 – but you order using the same basket.

Offers & Promotions

Save your Searches

Save regular product searches -click quickly put the item into your basket.


ADVANCED SEARCH

Your search results will refresh on selection of new criteria.

Basic & Advanced search options.

Select from a wide range of product specific search criteria. Use multi-selection to increase range of brands.

Watch out for offers and deal hints.

Check for In Stock only items.

The Advanced Search - Search by multiple product attributes in one click – faster, more efficient searching. Reduce the number of results and to show the most relevant products, meeting your requirements in one search.

View your selected criteria. Watch your search results reduce as you select more specific criteria

Narrow your search using a wide range of product specifications via drop down boxes.


SEARCHING AND UNDERSTANDING YOUR SEARCH RESULTS

Click to compare products.

Favourites - can be listed, shared, and transferred to other users.

Your specific unit price

Amend quantity Click order to add to your basket

Right click on the product heading to open in new tab or window to see all product information.

Check to refresh for real-time pricing.

Hot Deal

Only show available stock


PRODUCT DETAILS PAGE EXPLAINED

Limit = price restricted to remaining stock

Stock information

Product datasheet as PDF

Tab Details

Description Tab - Full product technical specification. Price & Stock Tab – Shows current stock status and future stock deliveries, list price, your price and whether volume pricing is available Kits Tab – View available kit and bundle offers E-Carepacks Tab – Enables you to view and purchase available E- Carepacks associated with the product.

Also

Special Bids Tab - Shown when OPG pricing is applicable. Specific OPG/Special pricing for each customer if applicable can be found under the InTouch Menu > Special Bids Volume Prices – Quantity prices - lower prices for a higher quantity purchased

Set an email notification when the product is back in stock.


YOUR BASKET

Baskets can only be seen by the person who has created them. ** Transfer your basket to another user within your organisation by using the ‘Transfer’ option. This will enable that person to view, amend or order that basket on your behalf.

Total Costs inc freight

Transfer basket ** Delete basket

Print or download your basket to excel

Click the cross delete

Go to checkout to complete the order


BASKET CHECK-OUT – DELIVERY DETAILS

** Drop Ship – To be able to select or add an end customer delivery address for your order, you must be granted access to our ‘Drop ship’ function. This can be requested via [email protected]

Add new delivery address for Drop ship**

State your delivery address, your company master address is the default. Select Drop Ship or Company Address

Select to have items delivered when individual available items are in stock or wait until all items ordered are available.

Delivery type and cost.

Go to checkout to complete order

mailto:[email protected]


ORDER REVIEW, RELEASE HOLD AND PURCHASE Order Release

option. See notes and

guidance on InTouch

Order Reference

Order details

Confirmation of delivery address Last order

review timestamp

Confirmation of freight and costs

Place Order when happy that details are correct.


ORDER TRACKING

Invoice number and PDF copy

Truck Icon - Shipped to - follow link to delivery status via carrier.

Number of orders.

Orders that need attention.

Review items ordered by date.

Order Reference

Track your orders - delivery status and confirmed delivery dates. View and print invoices and POD details. The predefined reports allow you to select the date range of deliveries you wish to view. Truck Icon = Track n trace takes you straight to the carrier site to track your order and see proof of delivery.


INTOUCH ICONS – QUICK REFERENCE GUIDE

Favourites- useful for regular orders

/ Real-time price & availability check / call your account manager for stock info

Hot SKU – Promotional discounted product for a limited time

A component of a Bundle or Kit

A Bundle or Kit

Discount applied to a limited amount of stock

New product

Compare product details

Apple compatibility – Use these products with Apple

Stock Notification email service

Volume Pricing – Low Pricing for bulk purchases

Pre-Loaded software – trial product with option to purchase

Product delivery ETA – Expected stock into Computer 2000 from vendor

Third Party delivery address details required on check out – amend address details if appropriate or click ‘Next’ to continue to check out

RED man indicates that a product needs end user information – click the Red man icon to complete the required information - Then select ‘Apply to this product’.

Request items that are only in stock

Add lines and quality quickly via part codes

More Information available

Quick Icons - Basket, Create, Delete and Open

Export to excel

Click through to find manufacturer website


WHO TO CONTACT FOR HELP AND OTHER ONLINE SERVICES

With more than 250,000 logins per month, it is clear that our electronic solution is the tool of choice for our customers.

35,000 products 24/7 service AND 25% discount on standard freight charges!

Other Online Services

License Online - Improve your Software Sales

Our licensing business continues to grow and resellers increasingly prefer to sell licenses rather than boxed products. But what does this mean for you?

You can also offer the same solution to your customers on your own website - speak to us about a new solution Licenseme.

Configurators

Supplies Configurator

This tool helps you to find the correct consumables for your customer’s printer, in addition to offering them a selection of paper media.

HP Top Value Server Configurator

Configure, quote and order Top Value servers with custom specifications based on your customer’s requirements.

Select the ‘Pre-Delivery Assembly Service’ on the quote screen to take advantage of this value added service. Quote, track and order Top Value products with next day delivery in just 3 easy steps

HP Top Config

Configure HP desktop, minitower and notebook systems quickly and easily.

To find out more or to ask for help Call the team on 0871 880 4144 (calls cost 10p per minutes plus network extras)

E-mail: [email protected]

Watch our line tutorials: featured in Newsflash – www.tdnewsflash.co.uk

http://www.computer2000.co.uk/Pages/PStart.aspx?TemplateID=3&sessionid=18294161256970939728E5E21004F78A0C82FE7427F1744&corpregionid=14&MenuId=1277&BU=&Vendor=&Culture=en-GB&PSpecialist=&Inframe=yes






mailto:[email protected]


http://www.tdnewsflash.co.uk/


intouch online user guide - august 2011...intouch is our 24/7 customer ordering, industry leading...

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