INTOSAI Standing Committee on IT Audit

Auditing IT Service ManagementPresentation Slovenia 2001

Presented by Kjetil

KvernflatenAudit AdviserOAG of Norway

INTOSAI Standing Committee on IT Audit

Agenda

• Background

• Main Objective

• Definition

• IT Service Management Model

• Further work

INTOSAI Standing Committee on IT AuditBackground

• The project was initiated by the committee on the 8th meeting in October 1999

• Project members: Norway(coordinator), United Kingdom, Sweden, Japan, Canada, and Russia

INTOSAI Standing Committee on IT Audit

Main Objective

• To provide an effective and efficient process for auditing IT Infrastructure Management

• To comply with this objective the project has developed guidelines built on a model for auditing IT Service Management

INTOSAI Standing Committee on IT Audit

Definition

• An IT Infrastructure exists to provide IT services that satisfy various business needs and customer requirements

• An “IT Service” is a set of IT-related functions

• IT Service management is the totality of IT service provision, including the management of the infrastructure and the environment

INTOSAI Standing Committee on IT Audit

IT Service Management Model

1.

Strategies and

policies

2.

3.

4.

5. 6.

External Demands

In OperationUsers Interaction Consequences

Support

INTOSAI Standing Committee on IT Audit

Further work

• The report is to be presented on the Committee meeting

• Hearing

• Web solution

• Hopefully used by many SAIs!

INTOSAI Standing Committee on IT Audit