Prepared By : Souvik Banik

Institution Name : Camellia School of Engineering & Technology

Company Name : TATA Consultancy Services Limited, Kolkata

Project Name : SMB iON

Project Site : Webel Human Resource Development Center

Role : IT Manager

Duration : 1 Month

Supervisors : Biplab Sarkar and Vinayak Bandyopadhyay

Acknowledgement

It adds to my pleasure to acknowledge the members of my team, who have helped me while the project work was in progress.

First of all I am thankful to Mr. Somak Maitra, Mr. Biplab Sarkar and Mr. Vinayak Bandyopadhyay who gave me an opportunity to work with such a prestigious organization, TATA Consultancy Services Ltd.

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INTERNSHIP SUMMARY

REPORT

Mr. Kalyan Kumar, our project guide, helped us understand the entire process and protocols of executing the project and preparing this project report.

I am very much grateful to our Center Owner, Mr. Chandra Sekhar Singh, who encouraged, helped and supervised us on field during the execution of this project with Zero Defects.

Last but not the least, a special thanks to my team mates Camelia Dey, Rahul Sadhu whose contribution helped me a lot to achieve my goals of this project.

IndexContent Name Page No.

About iON 4

Business Units within iON 5

iON Online Assessments 6

Hardware and Software requirement 7

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IBPS SBI PO Online Exam – October and November 2014 8

Assessment Specific Information 9

iON Online Assessment Platform 11

Lanscaping at Webel HRDC 13

Mock Test at Webel HRDC 14

Exam Day Preparations 15

On Exam Day at Webel HRDC 16

iON OAP AEC Console 17

iON OAP Candidate Console 18

iON OAP AEC Console(Contd.) 20

Summary 21

About iONLaunched on 15th Feb 2011, iON is a pre-integrated suite of hardware, software, network and services offering End-to-end IT accountability. It can also be termed as integrated suite of applications for a comprehensive view of business and better decisions.

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The IT-as-a Service business model of iON a cloud based solution was conceptualized by TCS through close interactions with Small and Medium Businesses (SMB) across relevant stakeholders, developing a deep understanding of their ICT consumption pattern and business challenges. An innovative service model, iON uses emerging technologies like cloud computing and virtualization to create a holistic, fit-for-purpose solution stack for SMBs integrating hardware, network, software and services. And all of this is backed by business, technical and consulting services by iON. The iON Cloud ERP Solution is highly modular, scalable and configurable giving SMBs the benefits of increased efficiencies; faster go to market, predictability of technology as well as spend, IT talent on call and better business results.

Although iON is a cloud service for small and medium businesses, the software is configurable to each business. Customers will always get the flavor of their businesses by picking and choosing what processes they would need. Furthermore, the multilingual capability of the software allows them to customize the solution label names to read in vernacular languages (like Hindi, Marathi, Tamil etc.) enabling users to learn and operate the solution with ease.

Business Units within iON

1. Platforms Business.

2. Application Business (ERP).TCS iON Page 4

Platforms Business Offerings:

iON Assessments(Online)

iON On-Screen Marking

iON Smart Degree

iON Mentorial

iON Online Assessments

Types of Assessments, iON deals with: Recruitment Promotional Certification

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Entrance Internal

iON Assessments Service Offerings: Application Management Allocation Management Items Management Assessments Evaluation Management Results Management

iON Assessments Customers: Educational Boards Universities Banks Public Service Commissions Government Bodies

Hardware and Software requirement

Assessment Servers:All the Assessment Servers (Primary and Back up) are made available by TCS with a

pre-installed suite of applications named as iON Online Assessment Platform.

Candidate Nodes:

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Computer nodes are hired from various Engineering & Management institutes and private/public organizations who has got the infrastructure with adequate number of potential computer nodes on Local Area Network (LAN) for conducting online

assessments.

Requirements on Nodes:

Screen Resolution 1024 × 768 or above

Operating System Windows XP Professional SP3 or above, Windows Server 2003 Enterprise Edition SP2, Windows Vista Enterprise Edition

Browser Internet Explorer 7 to Internet Explorer 9

RAM 512 MB

Software .Net 2.0 SP2 or above

Font for viewing question papers in Hindi

Mangal.ttf

Nodes audit (Lanscaping/Capacity Validation) is done prior to every project/assessment.

IBPS CWE PO Online Assessment:October-November 2014

IBPS SBI PO Online Assessment was conducted over a span 4 weeks for the recruitment of Probationary Officers.

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Assessment Dates 11th, 12th, 18th, 19th October 2014.

1st and 2nd November 2014

Assessment Session(Candidates:160/Shift)

Morning Shift: Online - 10.00 AM to 12.00 PM (40 mins extra for categorized PH candidates).Offline – 11.15 AM to 12.15 PM for normal candidates and 11.50 AM to 1.10 PM for categorized PH candidates.

Afternoon Shift: Online – 2.30 PM to 4.30 PM (40 mins extra for categorized PH candidates).Offline – 4.45 PM to 5.45 PM for normal candidates and 5.20 PM 6.40 PM for categorized PH candidates.

Assessment Specific Information

Timings for CWE PO Online Exam:

Morning Shift reporting time 9:00 am

Morning Shift gate closure time 9:30 am

Morning Shift Exam time 10:00 am – 12:00 pm (10:00 am – 12:40 pm for PWD candidates with Scribe)

Afternoon Shift reporting time 1:30 pm

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Afternoon Shift gate closure time 2:00 pm

Afternoon Shift Exam time 2:30 pm – 4:30 pm (2:30 pm – 5:10 pm for PWD candidates with Scribe)

Other Online Assessment: SBI Specialist Officer Exam:

Assessment Date: 17th October 2014Reporting Time: 8:30 amCandidates: 80Time: 9:30 am to 12:30 pm

Central Bank of India Promotional Exam:

Assessment Date: 26th October 2014Reporting Time: 9:15 amCandidates: 60Time: 10:00 am to 11:30am

IBPS Mazagon Dock Limited Exam:

Assessment Date: 31st October 2014Reporting Time: 9:00 amCandidates: 89Time: 10:00 am to 12:00 pm

Document Verification and Collection:

Documents Verification at Gate Documents Collection in Exam Hall

1. Call Letter with Photograph.2. Photo ID proof in original.3. Photo copy of the photo ID proof. 3. Scribe Declaration form for Candidates with Scribe.

Photocopy of the original ID proof along with Call Letter from the candidates.

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Assessment Language: Candidates to answer questions either from English language test or Hindi

language test

iON Online Assessment Platform

Introduction:The iON Online Assessment Platform (iOAP) suite of applications, is installed on the Assessment Laptops. It consists of the following components:

- iON OAP Lanscape : To estimate and validate the compatibility of candidate console PCs at the Test Center.

- iON OAP AEC : To download candidate details, question papers and conduct an Assessment.

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- iON ARVC : To register candidates for an Assessment(biometric and photograph).

- Candidate Console : To allow a candidate to securely log-in with Assessment specific credentials, change Assessment language read Assessment related instructions and submit the answers for the exam.

All the TCS Servers are pre-installed with iON Online Assessment Platform (iONOAP).

Create and Share Folders:1. A new folder is created on the C:\ drive named as “ARC”.

2. iOAP Application will create two folders on C:\ drive – C:\iOAP and C:\iOAPData 3. “ARC” and “C:\iOAPData” are shared on network as follows:

One by one, right-click the folders and select the “Properties”option. Select the “Sharing” tab, click the “Share” button, select “Everyone” and click “Add”. Select the “Read/Write” option in the “Permission Level” section for“Everyone”. Click “Share” and then click the “Done” button. Click the “Advanced Sharing” button, click “Permissions” and verify that “Everyone” has “Full Control” permission. Click “OK” and then once again “OK”. Click the “Security” tab, click the “Everyone” user name and verifythat the “Permissions” is set to “Full control”. Click “Close”.

Lanscaping at Webel HRDC

Nodes audit/Capacity validation at Webel HRDC using iON Lanscape Application was done. Under the supervision of the Test Center Owner, Mr. Chandra Sekhar Singh, our team went there and conducted the Capacity Validation/Lanscaping of 180 computer nodes. We thoroughly checked the health of each computer node and the Local Area Network (LAN). Issues found with the health of the computers and LAN were resolved with the help of the System Administrator there.

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During the process of Lanscaping, we connected our assessment server to the LAN of Webel HRDC, assigned a static IP address to it and captured the following details of each every candidate node:

MAC Address

System IP

Location (Test Center room)

Before capturing the above details, following details are verified:

System Date : Should match with server’s date Pop up Blocker : Should be disabled Programmatic Clipboard Access : Should be enabled System Bandwidth Status : Should be Good/Green Hindi Font Reader : Mangal.ttf should be installed Browser zoom level : Should be 100% Proxy : Should be disabled

Then we shared the Lanscaped Data with Data Center using the same application. We must ensure that internet connectivity is there during upload of the lanscaped data.

Steps followed to start iON Lanscape:

1. Started the iON OAP Assessment Server by clicking on Start All Programs iON Online Assessment Platform iON OAP Server Start iON OAP Assessment Server.Checked the server startup time and minimized the DOS prompt then.

Lanscaping at Webel HRDC (Contd..)

2. To start Lanscaping, clicked on Start All Programs iON Online Assessment Platform Application Start Lanscape.

3. Logged with the credentials to perform “Lanscape validation” of Webel HRDC.

4. Selected the State, City and Test Center Name from drop down list and clicked on “Proceed”.

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5. Clicked on “Next” to proceed further and allowed the Server system check to complete and display the result.

6. Clicked on “Next” on the result display screen and finally clicked on “Next” again in “Server Check Summary” section which brought us to the “Candidate System Status” stage.

7. We moved to candidate console PCs at the TC.

8. We downloaded iON OAP Launcher.zip on every candidate PC.

9. We opened the iON OAP Launcher.exe file, typed the IP Address of assessment server, selected the “Lanscape” radio button and clicked on “Launch” button.\

10.We allowed the bandwidth test to complete. Machines with poor bandwidth were used as buffer machines.

11.We checked all the pre requisites as mentioned on Page 10, along with the Hindi font, selected the “Location” of the node, checked all the Check Boxes and clicked on “Click to finish”, after which all the system details got hit on the server, which could now be seen on “Candidate System Status” page.

12.We then conducted “simulation load test” using iON Lanscape on every machine to ensure good bandwidth of the entire LAN.

13.After completing the simulation load test we exported the system details data into an excel file and then shared all the data on to the data center.

14. Next step was to perform Mock Tests for IBPS SBI PO Online Exam using iON OAP AEC.

Mock Test at Webel HRDC

Based on the lanscaped/validated data shared with command center, solution team configures the assessment and selects the preferred Test Centers based on required capacity. The team also configures the Multi-Lingual Question Paper Template with various rules / configuration parameters.

There were 3 mock exam drives which were downloaded from the data center and mock test was conducted on all the computer nodes for 3 days prior to the actual exam

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day. This activity helps us to ensure that we have the required number of working nodes with respect to number of candidates allocated to the exam drive.

The application used to download the mock and actual exam drives and conducting the exam, is iON OAP AEC.

1. Once the “Status” column in View Examinees says “Completed” for all the candidates after the end of the exam, we can go ahead and click on “End Slot”.End Slot Slot n.

2. Once all the slots are ended, we click on “Proceed with saving and uploading results” and thus we upload all the result and audit trail files on to the data center.

3. The final step is ending the drive. The Observer’s feedback is taken on the “End Drive” section. Once the feedback is taken, the IT Manager enters his/her details and ends the drive.

Exam Day Preparations

LAN - Points to be Ensured: Verification the condition of the Network Switches during our Pre-Exam activities. Network Switches configured at cool and dry places. Network wiring (Lan Cables) checked for loose connections, dust etc. during

Mock Tests. Back-end services in all the Computer systems checked and disabled. No internet access from any candidate machine. Proxy server is disconnected at the Test Centre.

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For each LAN / VLAN, identification of a desktop and installation of the iON OAP Installer is done.

On the day of the exam, carrying out 'ipconfig' on the primary server and noting down the ip address is done. This IP Address was used in the URL of each candidate machine (http://ip address of primary server/AEC).

A Network Specialist was made available on the day of the exam at the Test Centre.

Power Related Checks: Checked if UPS is connected to both PC and Monitor or if it is connected only to

PC. Checked and ensured that the UPS / DG set is able to bear the power load from

all PCs and Monitors in the Test Center.

Manpower Required Ratios: For Verification at the Entry Point, Volunteer to Candidate ratio was 1: 80. For Verification and document collection at the Exam Room, Invigilator to

Candidate ratio was 1: 30.

Lay outs: We had to ensure that each and every layouts and sign boards are in their place. Room wise roll number sheet and Notice Board Sheet was downloaded from the

AEC console and was pasted at the main entrance and the computer labs. Direction arrows were also pasted at respective location of the test center, so

that the candidates find it easier to locate their respective computer labs.

On Exam Day at Webel HRDC

Verification at Entry Point: There were two volunteers who were deployed at the entry point and were

engaged in the task of verifying the candidates’ documents required for taking the assessment. The verification was done with respect to the protocols mentioned in page# 9.

Security personnel guided the candidates to their respective labs.

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In the Exam Hall: The invigilators in the respective computer labs once again verified the

documents from candidates and guided them their respective seats. Also the invigilator provided them with the rough sheets.

Once seated, the invigilators started off with the attendance procedure and completed the signing of the attendance sheets within 9:30 am. Also, the invigilators collected the documents from candidates w. r. t. Page # 9.

At 9:50 am, the candidates started logging on to the candidate console with the credentials mentioned in the admit card. For next 10 minutes, they went through the instructions on the console and at sharp 10:00 am, their timer started when they clicked on “I am ready to begin”.

The invigilators kept a close eye on each and every candidate to avoid any malpractices in the exam hall.

IONOAP- AEC console

Being the IT manager, I kept a close eye on the servers to ensure that the exam is conducted with minimum disruption.

Steps followed to start iONOAP AEC:

Upgraded iON OAP Assessment Server by clicking on Start All Programs iOAPOnline Assessment Platform Upgrade Upgrade iOAP Assessment Server.

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Started the iON OAP Assessment Server by clicking on Start All Programs iON Online Assessment Platform iON OAP Server Start iON OAP Assessment Server.Checked the server startup time and minimized the DOS prompt then.

To start AEC, clicked on Start All Programs iON Online Assessment Platform Application Start AEC.

Selected the “Online Mode” radio button to check the internet connectivity and then entered the Drive Credentials for Test Center.

Then clicked on radio button “Start Online Drive” and selected the respective exam drive, from the drop down list of exam drives. Then clicked on “Start Drive”.

After the drive was started, clicked on “Proceed with Question Paper Download”. That brings us to the page to start the exam. Clicked on “Click here to start the exam”, entered the drive passcode sent by TCS-iON and started the exam.

Then connected the backup server in the LAN, and configured the backup server by clicking on “Configure Backup server” link and entering the IP address of the backup server at 6:30 AM in the morning.

iON OAP- Candidate Console

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Candidate Console

Candidate Console: Moved to each of the candidate machines, started the iONOAP Launcher.exe (downloaded on Desktop), entered the IP address of the primary server, selected the AEC radio button, and clicked on “Launch” to bring the candidate login screen. Once the iON Launcher is launched, the keyboard usage is restricted.

After entering the login ID and Password, there comes the profile confirmation page and then Instructions page. On the second page of instructions, candidates need to choose the default language and click on “I am ready to begin”, which will bring them to the question sections page and the timer will start.

Candidate needs to select a particular answer, for a particular question, from a particular section and click on “Save and Next”.

If a candidate wants to reset the selected answer, he can do it by clicking on“Clear Response”.

If a candidate is willing to preview a question later on, he/she can click on “Mark for review and next” for that question.

iON OAP- Candidate Console (Contd..)

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The answered, marked, not visited and not answered questions will have different shapes and colors.

The candidate can view the time remaining from the top right hand side corner of the screen.

Candidate can switch to any of the section at any given point of time.

As per the client’s requirement, the “submit” button will be activated after a given point of time (could be after 100% of the exam is over).

iONOAP- AEC console (Contd..)

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Once the exam is started on candidate PC, we can now view the details of the candidates, actually taking the exam in the “View Examinees” section on iON AEC, along with their roll numbers and Assessment IDs. We can allot extra time as well from here.

Idle candidate notification on AEC will appear every 15 minutes.

Prompt to unlock candidate will also appear on AEC, if the exam for a particular candidate is stopped any technical reason/s. Once the unlocking is done from server, the candidate can re login and the exam will start from the last point of time where it has stopped.

Additional Time allocation: With respect to the client’s requirement, some candidates (specifically the Physically Handicapped) are eligible for additional time. The additional time id allocated to the candidate by clicking onView Candidate Assessment ID.

“View Examinees” section on the server needs to be closely monitored during the entire exam. The actual attendance of the candidates can be figured out from here.

When all the candidates completed the exam and the “View Examinees” on iON AEC showed the same, I went ahead and uploaded the results files to the Data Center as mentioned in Page # 15.

Thus using the Cloud Computing technology and the Apache Tomcat Platform, the project for conducting IBPS-SBI PO Online Exam was conducted defect free at my Test Center.

Summary

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Following are the Key Pointers that were taken care of during the execution of the project:

Hardware and Software requirement

IBPS SBI-PO Online Assessment Specific Information

Lanscaping

Mock Test

Exam Day Preparations

LAN Checks Power Checks Manpower management Print Outs and Stationary.

After a period of 4 weeks, following all the protocols, the IBPS-CWE PO, SBI Specialist Officer Exam, Central Bank of India Promotional Exam and IBPS Mazagon Dock Limited Exam were completed successfully without any defects at Webel HRDC.

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