Interpersonal Skills.

Critical Conversations. In order to transform results we must first start with improving communication. At rogenSi we believe every conversation, even with the most difficult of individuals, should be able to be turned into an opportunity for growth & improvement.

Whatever the challenge – from performance management to customer service to teamwork or productive internal relationships Critical Conversations equips you with the mindset & skill set required to have productive, real conversations that drive the results you want to achieve.

We define a Critical Conversation as being any interaction where: the stakes are high, opinions differ and emotions can boil over.

Delegates will learn to use a simple, practical tool that can be applied in almost any situation. The logical and easy to use 4 step process, using role plays and exercises at each stage to build their confidence using the skills and strategies in the workplace.

At the end of the workshop they will be able to use every Critical Conversation as an opportunity to find a common purpose, achieve their objectives and build stronger relationships.

STOP. • Understanding your own style under stress and how it may impact on the quality of the

conversation and the relationship you have with others.• Understanding those characteristics/traits that show up in critical conversations that can either

detract or add value to the quality of the conversation and relationship.• Identifying the signs that indicate a conversation is becoming unsafe and take action to ensure

that both parties remain committed to a win/win outcome by remaining focused on a common purpose.

• Raising your level of consciousness around how you handle challenging conservations and identify some of the habitual behaviors/beliefs you have about others that may adversely affect the quality of the conversation and relationship.

• Identifying new behaviors/beliefs that you will need to develop to improve the quality of conversations you have with others and create an action plan for practicing these new behaviors.

THINK. • Understanding your own emotional blueprint and how this impacts on your ability to effectively

handle critical conversations and build relationships with others.• Demonstrating greater awareness of the appropriate style of management required when dealing

with different situations and how by demonstrating greater awareness and flexibility concerning your management style, you can have a positive impact on the quality of conversations you have with others.

• Developing the skill of being able to see things from another person‘s perspective and by doing so, build greater levels of rapport, trust and empathy when having a critical conversation.

• Demonstrating the skill of listening with the intent to understand the other person‘s point of view and by doing so, identify the underlying emotions that are influencing the other person‘s behavior.

ORGANISE.• Understanding the importance of challenging your own and others perceptions of the events that

have led to the critical conversation and by doing so significantly reduce the likelihood of conflict arising.

• Recognising the language that people use that indicates they are only dealing with their perception of the event/s which may not be a true reflection of what happened.

• Developing the ability to listen to the language people use and through effective questioning enable them to challenge their own perceptions of the event/s.

• Challenging your reaction to events that have traditionally led to you becoming un-resourceful in a critical conversation, and develop strategies to deal with these events so when they occur you can remain in a resourceful state.

PROCEED. • Understanding and recognising how to balance the required courage to continue the conversation

whilst maintaining consideration for the other party.• Be able to apply a simple & pragmatic model that jump starts your ability to move forward• Have conversations on almost any topic, with anyone at anytime.