interpersonal communications lesson 16 overview process of communicationprocess of communication...
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Interpersonal Interpersonal CommunicationsCommunications
Lesson 16Lesson 16
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OverviewOverview
• Process of CommunicationProcess of Communication
• Types of CommunicationTypes of Communication
• Barriers to CommunicationBarriers to Communication
• Organizational CommunicationOrganizational Communication
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Sender Message
ReceiverFeedback
Communication ProcessCommunication Process
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Sender ResponsibilitiesSender Responsibilities
• Determine the Determine the purposepurpose of the of the messagemessage
• AnalyzeAnalyze the point of view of the the point of view of the receiverreceiver
• Choose the Choose the mediummedium to get the to get the message across (Symbol)message across (Symbol)
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Examples of Messages Examples of Messages or Symbolsor Symbols
• Words, pictures, Words, pictures, music, facial music, facial expressionsexpressions
• Oral or visual Oral or visual tools used to tools used to transmit the transmit the sender’s messagesender’s message
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Receiver Receiver ResponsibilitiesResponsibilities
• AnalyzeAnalyze the sender’s the sender’s background and values to background and values to comprehendcomprehend the message the message
• DecodeDecode the message the message
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FeedbackFeedback
• Ensures accuracy (mutual Ensures accuracy (mutual understanding)understanding)
• It’s constantIt’s constant
• Takes various formsTakes various forms
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React to FeedbackReact to Feedback
• Answer questions, analyze Answer questions, analyze nonverbals, face-to-face; nonverbals, face-to-face; ensures receiver understood ensures receiver understood messagemessage
• It is the critical link in the It is the critical link in the communication processcommunication process
VERY IMPORTANT!!!VERY IMPORTANT!!!
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Types of Types of CommunicationCommunication
• Verbal - briefings, Verbal - briefings, speeches, meetingsspeeches, meetings
• Nonverbal - Nonverbal - body body languagelanguage
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Written Written CommunicationCommunication
• ClarityClarity is the is the keykey
• Memos, lettersMemos, letters
• Use AF Use AF Tongue Tongue and Quill and Quill (Jun (Jun 97)97)
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Message ProblemsMessage Problems
• Carry different conceptsCarry different concepts
• Have various definitionsHave various definitions
• Includes body languageIncludes body language
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Barriers to Effective Barriers to Effective CommunicationCommunication
What are some?What are some?
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#1 BARRIER#1 BARRIER
Lack Of A Common Lack Of A Common Core Of ExperienceCore Of Experience
• Analyze the Receiver/SenderAnalyze the Receiver/Sender
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AbstractionsAbstractionsDirections from Ned: “Go-on don Directions from Ned: “Go-on don
there till ya see the tore up oak tree, there till ya see the tore up oak tree, the one my brother Earl hit with the the one my brother Earl hit with the pick-up, hang a ralph and keep drivin pick-up, hang a ralph and keep drivin till you see the dead squirrel, just ran till you see the dead squirrel, just ran over it on my way to work, and take a over it on my way to work, and take a larry….larry….
Directions from APAS: “Walk 1.5 miles Directions from APAS: “Walk 1.5 miles on Demerit Lane, take a right on on Demerit Lane, take a right on Failure Blvd.. and first left on See ya Failure Blvd.. and first left on See ya Street, your bus home will be….Street, your bus home will be….
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Overuse Of JargonOveruse Of Jargon
• Don’t be “Mr. Acronym”Don’t be “Mr. Acronym”• Kills CommunicationKills Communication• Know your audience!!!Know your audience!!!
TDYTDY ROTCROTC
AORAORBAHBAH
BASBAS
PCSPCS
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Status Can Be StiflingStatus Can Be Stifling
• Don’t be intimidated to Don’t be intimidated to express your ideas, and don’t express your ideas, and don’t intimidate othersintimidate others
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EmotionsEmotions
• Don’t let them interfere and Don’t let them interfere and send the wrong messagesend the wrong message
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OrganizationalOrganizational
CommunicationCommunication
It happens It happens everydayeveryday
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Organizational Organizational CommunicationCommunication
YOUYOU
To BossTo Boss
To PeersTo Peers
To WorkersTo Workers
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Communication Communication DownwardDownward
• Exercise of authorityExercise of authority
BossBoss
YouYou
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““If the words of the command are If the words of the command are not clear and distinct, if orders not clear and distinct, if orders are not thoroughly understood, are not thoroughly understood, the general is to blame”the general is to blame”
“The Art of War”“The Art of War”Sun TzuSun Tzu
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Things to Things to Remember...Remember...
• Subordinates want their Subordinates want their Supervisors to “Supervisors to “KEEP THEM KEEP THEM INFORMEDINFORMED” (Events, Policies, ” (Events, Policies, Changes, Almost Everything)Changes, Almost Everything)
• Clarity; Clarity; K.I.S.S.K.I.S.S.
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YouYou
Communication Communication UpwardUpward
• This is where many This is where many organizations failorganizations fail
OthersOthers
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3 Kinds of Upward 3 Kinds of Upward CommunicationCommunication
1. 1. Special Expert InformationSpecial Expert Information
- information about how to perform a - information about how to perform a
particular taskparticular task
- supervisors use info to design jobs- supervisors use info to design jobs
and make work assignmentsand make work assignments
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2. 2. FeedbackFeedback
- information about the extent to which- information about the extent to which
supervisors’ orders have been carriedsupervisors’ orders have been carried
outout
3. 3. WarningsWarnings- information about problems- information about problems
subordinates encounter, especiallysubordinates encounter, especially
when they involve or might influencewhen they involve or might influence
other units of the organizationother units of the organization
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Communication Communication LaterallyLaterally
• The backbone of an The backbone of an organizationorganization
******Use your networking skills and Use your networking skills and develop your contacts (“buddies”) develop your contacts (“buddies”) within other organizationswithin other organizations******
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Informal Communication Informal Communication NetworksNetworks
1.1. Compensates for weaknessesCompensates for weaknesses
2.2. Improve organizational decision Improve organizational decision makingmaking
3.3. Fosters innovative ideasFosters innovative ideas
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75%75% of your of your day is spent day is spent SPEAKING SPEAKING
or or LISTENINGLISTENING
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The Real StoryThe Real StoryA woman, wearing what looks like construction worker’s clothes and carrying a putty knife, was standing next to a black man in a $500 suit while riding a bus. They were talking in very loud voices. They were both next to a woman talking to a man with a baby in his lap. The red bus passed a yellow car before stopping in front of a school. The black man got off the bus to go to work.
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Communication ProcessCommunication Process
• Sender (Source)Sender (Source)
• Message (Symbol)Message (Symbol)
• ReceiverReceiver
• FeedbackFeedback
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Types of Types of CommunicationCommunication
• Verbal- in meetings, Verbal- in meetings, discussions etc.discussions etc.
• Non-verbal- body languageNon-verbal- body language
• WrittenWritten
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Barriers to Barriers to CommunicationCommunication
• Lack of a common core of Lack of a common core of experienceexperience
• AbstractionsAbstractions
• JargonJargon
• StatusStatus
• EmotionsEmotions
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Organizational Organizational CommunicationCommunication
• Tri-directionalTri-directional
• Importance of each directionImportance of each direction
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Communication is Communication is Everywhere!Everywhere!