What Does This Mean?!

What Does This Mean?!

• Let me see! • Thinking• Considering

What Does This Mean?!

• Can I help!• Trust me!• You’re in good

hands!• Helping Hand

What Does This Mean?!

• Now just stop that!

• Get out of here!

• Defensive

Did You Know ?!

Communication Impact

55% Non Verbal Cues

Communication Impact

7% Words

Communication Impact

38%

Voice Quality

Did You Know ..

...Meanings of These Signs ?!

OK to a Westerner, MONEY to a Japanese, ZERO to French,And INSULTING to Turks and Brazilians.

Showing this

American football

gesture is jailable

offence in Italy.

GOOD for Westerns, ONE to Italians,FIVE to Japanese, And UP YOURS to Greeks.

HSBC‘s Marketing Campaign

-Cultural Differences-

TELL US ABOUT YOUR

COUNTRY!!!

FOR EXAMPLE, GESTURE SPECIFIC TO BOSNIA & HERZEGOVINA IS...

Did You Know ..

...Lying Face?!

How to Tell if Someone is Lying?!

1. The first sign is the eyes. When the brain is "creating a picture" the eyes instinctively move up and to their right (your left), signifying access to the

right hemisphere (creation) and visual cortex (pictures). This usually means they are constructing a picture in their head. If someone is recalling a picture

(remembering something that they actually saw) then they would look up and to their left (your right).

2. The eyebrows rising towards the centre of the forehead (where the arrow lands in the picture) is a sign of fear. This sign can occur during or

immediately after a lie, because they are scared that you will see through it.

3. Another sign of fear is the sides of the lips turning down. The muscles that control this action are very specific and it is almost impossible to consciously

activate them without activating any other lip-related muscles.

4. When someone touches their nose or lips, covers their mouth or in some way touches their face during the telling of a lie. It is very common.

Bill Clinton answering question about Monica Lewinsky in front of the Grand Jury.

Did You Know ..

...Now You Know Everything.

Q & A

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