(INTERNSHIP REPORT) UNITED BANK LIMITED

Specialization: Finance

Submitted by:

Master Of Bussiness Adminstration

Date of Submission: 13 / 09 /2013

ACKNOWLEDGEMENT:By the Grace of Almighty, the most Merciful and the most Beneficial, I'm today

submitting my internship report and I am very much thankful and presents salute to all those individuals who have helped me in shaping this report. I am also very much thankful to lot of former fellows and existing colleagues who took the time and trouble during the last few days to speak to me about the way this text could be further improved. I'm glad to have it with UBL, where you come first, only if you're the customer. Thirst of learning is inside you, and whatever the environment if you're willing to learn you do. At UBL, I had a new challenging yet a perfect environment to learn. My parents' prayers and their teachings were always with me and hereby I will like to take this opportunity to show my gratitude to all those who made my internship an adventurous outwit.Here I am, from more professional and rather corporate environment of UBL kharian city branch. Today At a glance, I grasped the interesting personality of the manager and today at the end of my internship he’s one of the persons I’ll always remember. Sir Fahim Fazal whatever I learnt from you is always going to be respected no matter whatever business field I choose. Those tips are always in my memory bag. I am also very thankful to the staff of UNITED BANK LIMITED KHARIAN CITY BRANCH KHARIAN; especially to Mr. FAHIM FAZAL (Branch manager) who provided me an opportunity to work in friendly environment.

Special Thanks To:

Branch Manager: Mr. Fahim Fazal

Manager Operations: CH. Ali Raza

DedicationThis final report dedicated to our parents, teachers and supervisors who have supported us all the way since the beginning of our studies. There support and encouragement is always a motivation and inspiration for us.

EXECUTIVE SUMMARY:

This is an internship report regarding the introduction of UBL and their products and my learning and understanding during my internship program. The internship report begins from the introduction and history of united Bank Limited of Pakistan. Bank mission and vision statement shows that it focuses on the performance of bank and quality of service and products. The main aim of the bank is to realize the real value of its customers and is profit-oriented. UBL bank provides services to individual as well as corporate customers. And also I described about my learning in my internship learning session and a brief introduction of my place of internship. I give detailed information about the works which are assigned to me, and my performance and learning in my internship learning session. After the analysis of the bank, I suggested and recommended some improvement that how bank can improve its working.

INTRODUCTION, OVERVIEW OF ORGANIZATION AND ORGANIZATION

STRUCTURE

INTRODUCTION:

For the students of the Master of Business Administration at University of Gujrat there is

essential to submit the internship report. Our report tells us the purpose of the study, scope and

objectives. I did my internship requirement in United Bank Kharian city Branch. The experience

to work in that bank was very good. I try my best to expand my knowledge and put my study

experience in the banking field. Although time was to short but I try my best to learn up to the

standard.

History:

The State Bank of Pakistan is the Central Bank if the country and was established on 1 st July,

1948. On November 7th 1959 United Bank Limited appeared on the banking horizon in Pakistan

and started operations with its first branch namely McLeod Road now I.I Chundrigar Road at

Karachi. Today UBL has 1056 Domestic and 15 Overseas Branches.

UBL was nationalized in 1973 but it is privatized in 2002 as Govt. handed over the management

of UBL, the third largest party of the country, to the successful bidder -Consortium of Abu Dhabi

Group (UAE) & Best way Holding Limited (UK) as they have purchased 51% shares and have

elected H.H.Shaikh Nahayan al Mubarik as Chairman UBL. On May 18 th 2004 Mr. Atif Bokhari

was appointed as anew CEO of UBL.

Purpose

The purpose to do the internship report was to explore the learning of my practical field.

The main purposes are:

To know the banking operations.

To improve the report writing skills.

To gain the experience that will be helpful for me in the future.

To apply the best methodology procedure.

To know what sort of changes IT brings in managerial activities.

Scope

As an internee in United Bank Ltd. the main focus of my study research was on general

banking procedures in one of the branch of UBL. These operations include remittances, deposits,

advances and foreign exchange. Similarly different aspects of overall of UBL are also covered in

this report. So this study from the relevant department will help me in my practical and

professional life.

NATURE OF THE ORGANIZATION

 United Bank Limited is one of the largest commercial bank in the country. The nature

of the organization is public service-oriented. In the view of highly impressive growth and

development achieved during its 46 years of experience, UBL has come to be accepted as one of

the most progressive and dynamic components of the banking industry in Pakistan, A Bank, like

the society it serves should be dynamic as banking is about people customers with their needs

and opportunities and staff with skills, experience and resources.

PRODUCT/SERVICE LINES

The bank provides its customer various product lines: to accommodate their need of investments

and other social or business requirements. UBL offer the following product lines in term of

ADVANCE

DEPOSITS

REMITTANCES

MISCELLANEOUS

ADVANCES

"The lending function of the banking for the production purposes is called Advances".

In banking sector advance is the promise that carries the repayment of the original

amount plus an interest on the principal amount, extended as advance. The credit/advance is

given on the base of the trust and on the belief that the customer will be able and willing to pay

on the demand or at some future time.

UBL Drive

UBL Drive is not just a car loan it's a financing facility. UBL Drive is a unique auto-

financing product which offers features options and flexibility unmatched by any other bank.

UBL Drive allows customers to drive away in their own car by making a down payment of just

10% and to top that with low monthly installment. UBL Drive offers the option to pay-off loan

amount anytime after the first year of financing without incurring any extra charges (different

financing rates will apply for this option).

DEPOSITS

Deposits act as a backbone of bank. It is the lifeblood of every bank. These deposits are

source of generating incomes for the bank and for the general public to meet the financial needs.

The bank accepts the deposits at a low rate of interest and lends it at higher rate of interest, the

difference between the lending and accepting rate is the source of income for the bank.

Keeping in view the above factors UBL offers the following type of deposits.

CURRENT ACCOUNT

Current deposit is running deposit because, customer can withdraw deposited amount at

any time, whenever he feels need. The customer can withdraw without any prior notice to the

bank. The bank has to pay the cheque provided within the limits of the account balance. The

main thing is that bank does not pay any kind of interest on current account. Actually this

deposit is for the business purpose. The bank cannot invest the deposited amount under current

account heading, because of the fear of withdrawal. Bank has to keep with it a higher reserve

ratio to meet the needs of the current account holders.

SAVING ACCOUNT

Saving Account is an important source of funds for the bank. The purpose of this account

is to attract the small saving of the general public. Normally workers, schoolboys and employees

of the organizations use the saving account facility. UBL also provides this facility to the general

public against a certain rate of interest. The new name of this account is now a day is PLS-

Saving Account.

UBL offers PLS Savings Account that can be opened with an initial deposit of Rs.10,

000. The share of profit is credited half-yearly to the PLS Saving accounts and is calculated on

monthly balance. Depositors can withdraw their savings by presenting cheques at the particular

branch of UBL or from any online UBL branch anywhere in Pakistan during banking hours.

FIXED OR TERM DEPOSITS

Fixed or Term deposits accounts are the major source of the capital for investment for the

bank and cannot be withdrawn as in case of the current account. The amount deposited can be

received back after a certain specified period of time. The rate of interest paid on fixed deposits

is normally higher than saving deposits. The rate of interest also varies due to time period.

REMITTANCE

Transfer of money or equivalent to money from one branch to another branch of the same

bank is called remittance. Now it has become an easier and safer method both for the client and

banker to transfer their money from one branch to another within the city or outside City.

MISCELLANEOUS:

UBL CREDIT CARD

UBL Credit Cards Pakistan's 1st Chip Credit Card, which guarantees customers both

enjoyment and high value. It assures customers global acceptability in more than 22 million

establishments worldwide in 130 countries and in more than 12, 000 outlets within Pakistan.

This unique high tech CHIP guarantees customers security while conducting transactions

within Pakistan and around the world. CHIP based credit cards have proven to be the most

secure way of conducting credit card transactions globally. UBL Credit Card offers the following

facilities 24 hours a day, 7 days a week.

Complete access to customer card account online including card transactions and billing

statements

Chip Rewards Information.

Pay UBL Card Bills.

UBL WALLET

Moreover, UBL Wallet is now part of the 1 Link and VISA networks. These allow

customers to use their UBL Wallet VISA across Pakistan at more than 925 ATMs displaying the

1 Link logos and at more than 900,000 ATMs in 150 countries. It is also acceptable on the

MNET network of ATMs in Pakistan. UBL Wallet VISA Card will also be acceptable on all

local VISA certified machines displaying the VISA Plus sign.

ONLINE BANKING

With UBL's state of the online banking, customers can access their account from more

than 350 branches located in 71 cities across Pakistan. Now UBL enables customers to do all the

following transactions in minutes through designated online branches. Salient features of online

banking are:

Cash Deposit

Cheque Encashment

Stop Payment

Account Statement

ATM

ATM is the abbreviation of Automated teller machine. ATM is the modern technology

screen touch system. ATM functions on a PIN (Personal Identification Number) based system,

ensuring complete security of customer transactions.

UNIQUE FEATURES

Your UBL PSO Auto Credit Card offers a host of unique features and exceptional

benefits which makes it the most rewarding card in town. It offers unparalleled spending

convenience as well as outstanding privileges and rewards. If fuel expenditure and car

maintenance continue to burden your budget then UBL PSO Auto Credit Card is the perfect

solution for you.

SMS Alerts Service

Low Balance Transfer Rate

24 Hour Customer Service

Cash Advance

Supplementary Cards

Buy Today, Pay Later

Travel Accident Insurance

ORGANIZATIONAL STRUCTURE

The organizational structure of the organization is conventional, in 1986; the

organizational structure of domestic operations of the bank was reformed and decentralized on

the basis of provinces.

Organizational Hierarchy Chart

Management HierarchyManagement Hierarchy

PresidentPresident

Senior Executive Vice President (SEVP)Senior Executive Vice President (SEVP)

Executive Vice President (EVP)Executive Vice President (EVP)

Senior Vice President (SVP)Senior Vice President (SVP)

Vice President (VP)Vice President (VP)

Assistant Vice President (AVP)Assistant Vice President (AVP)

Officer Grade 1 (OG 1)Officer Grade 1 (OG 1)

Officer Grade 2 (OG 2)Officer Grade 2 (OG 2)

Officer Grade 3 (OG 3)Officer Grade 3 (OG 3)

Operational StaffOperational Staff

MAIN OFFICES:

HEAD OFFICE:

State Life Insurance Corp.

Building # 1, I.I.Chundrigar Road,

Karachi, Pakistan.

REGIONAL HEAD QUARTERS:

The new segmentation of UBL branches on the basis of regions can be looked from the

following:

Karachi

Hyderabad

Multan

Faisalabad

Sailkot

Islamabad

Peshawar

Quetta

Azad Kashmir

COMMENTS ON THE ORGANIZATONAL STRUCTURE

Conventional organizational structure is being followed in the organization to cater the

business needs. Although this structure takes more time in decision-making compared with the

flatly structured organizational setup. However, due to maximum availability of higher-level

management, decisions are made fairly fast and timely.

Commercial Banking

Banking Companies Ordinance 1962 defines the term banking as following "Accepting

for the purpose of lending or investment of deposits of money from the public

repayable on demand or otherwise and withdrawals by cheque, draft, order or

otherwise."

The commercial banking has been developed into an important sector economy. UBL is a

service-oriented organization, which performs numerous functions. The functions, which a

commercial bank performs, can be divided into following categories.

Basic Functions

Agency Services Functions

General Utility Functions

The commercial bank has 1000 plus branches which are used as distribution outlets for different

business line. UBL also participated in commodity financing and continued its focus on

Agriculture loans. Commercial banks have been the most effective mobilizes of savings and have

been providing short-term requirements of working capitals to trade, commerce and industry.

INTERNEES JOB

Internee Work Performance:

Introduction of Branch

I have done my internship in United Bank kharian city Branch. It is located in the G.T

Road, Kharian. I start my internship from the date 24 th july, 2013, and the completion date of my

internship is 05th september , 2013.

This is the Branch hierarchy of United Bank kharian city Branch:

t

Detail of Supervisor

CH. Ali raza is my supervisor who is the Operational Manager of the United Bank. He is

very nice person. And also Touqeer Ahmad supervises me.

5.4.3 Weekly time table

Weeks Date Working Activities Supervisor

1st Week 24-july-2013 to

31-july-2013

Account Opening, types of

account

Branch Manager

Mr.Fahim Fazal

2nd Week 1-Aug-2013 to 7-

Aug-2013

Types of Account Mr. Fahim Fazal

3rd Week 7-Aug-2013 to 14-

Aug-2013

Deposit, Transfer and

Withdrawals

Operational Manager

Mr. Ali Raza ch

4th Week 14-Aug-2013 to

21-Aug-2013

Remittance Department Mr. Touqeer Ahmad

Personal Banker General Banking OfficerTellerPeon

Branch Manager

Operational Manager

5th Week 21-Aug-2013 to

28-Aug-2013

Clearing Department CSR

Saqib liaqat

6th Week 28-Aug-2013to 05-

Aug-2013

Credit Department Mr. Touqeer Ahmad

Working activities during Internship :

1st Week

I spend my 1st week on account opening desk according to the direction of Manager. He

gives me the basic instruction of opening of a new account. Following information is required

while opening of a new account:

Name of the person/Title of Account

Signatures

Nature of account

Type of Account

Category of Account

Currency of Account

Date of birth

National Identity Card

Father’s name

Mother’s name

Residence address

Content number

Profession

Next of Kin

Account Opening:

When a person wants to open account in united Bank the bank officer give account

opening form to him. All the requirements are must be filled and in additional form is required

that is his income proof. This requirement is very important for the bank without income proof

bank officer not allow him to open account. In this way bank secure himself from those persons

how earn his money from bad ways in other words bank assure that is this money is black money

or not. For example a person is come in bank for opening of a new account officer first of all

demand income proof. He asks him “how you earn your money?” after this he check his

nationality and demand a national identity card.

Bank officer check the validity of the ID card, is this card is valid or not. If ID card is

valid then further proceed other vise not. If ID card is not valid then he tell him that first you

renew the ID card and then come in Bank. Bank officer take his ID card for scanning.

After verifications bank officer fill up the requirements of the form with the help of the

information provided by the customer that are mention in above. After completing the

requirements of the form bank officer assign an account number. After assigning account number

he uploads the information of account holder on the database of the bank. After this he asks to

the customer that deposit amount in his account. For this purpose he fills the deposit slip and

gives it to the cash counter.

Here are a few types of accounts that I practice during my internship period.

Current Account:

UBL Business Partner Account

UBL Basic Banking Account

Business Partner Plus Account

Saving Account

UniSaver PLS a/c

PLS Term Deposit

Foreign currency account

Current Account:

Currents account opening facility is offer for the customers. Customers include individual,

institutions, commercial customers. First time cheque book and ATM issued to the account

holder is free. If first cheque book leaves are finished then customer apply for second cheque

book then bank charge 5 rupee per leave of the cheque book.

In current account bank not allow any profit is given to the account holder and no

deduction is made by the bank. Only account maintenance charges are deducted if balance is

lower than the 25000 rupee. Account maintenance charges are 50 rupee per month until the

account is not maintained.

Minimum amount is required for the current account is 500 rupee. Account holders can

withdrawal and deposit money as he likes. He can made withdrawals money many times in a day

as he needs.

Current account can be opened by a single person and can be open by the two person’s joint

account. In case of joint account cheque is not accepted without the signature of both persons.

The account holder who wants to close his bank account he has to return his cheque book

or present his cheque book to the bank officer after withdrawal his amount from the account.

PLS Saving Account:

This is a type of saving account. In these types of accounts you can withdrawal amount

and deposit amount and in addition bank give profit to the account holder. Profit rate is 6% to

8% per annual. Bank deducts charges. Profit rate is varies from time to time. Profit rate is applied

to the average amount in a month that the customer have in his account. Minimum amount is

required for opening of saving account is 500 rupee.

Zakat will be applying on the saving account. It is the option for the customer’s either he

wish to deduct Zakat automatically by the bank of not. Some customers pay Zakat himself. Tax

is also applied on the saving account according to the rules and regulations of the UBL.

Saving account can be opened by a single person and can be open by the two person’s joint

account. In case of joint account cheque is not accepted without the signature of both persons.

2nd Week

Term Deposits:

United Bank offer Term Deposit account. It gives high rate of return on different tenures.

Term deposits time periods are 1 month, 3month, 6month and 12 month. Investment can be made

with the minimum of Rs. 25,000. These term deposits are only payable on maturity. Any

individual and any institute can purchase these term deposits.

PLS Term Deposits:

PLS term deposits scheme which gives a high rate of return on different time periods.

PLS Term deposits time periods are 1 month, 3month, 6month and 1 year, 2 years, 3 years, 4

years and 5 years. These PLS term deposits are payable on maturity. PLS term deposits are can

be payable before maturity according to the requirements of the customers. If the customer wants

to take his money back then bank gives him back. In this case profit rate that are given to him is

low as compare to the standards profit rates on his instrument holding duration. Any individual

and any institute can purchase these term deposits.

Foreign Currency Account:

United bank provide facility for its customers opening of account in foreign currency.

You can open foreign currency account in current account, saving account, term deposit account.

United bank open foreign currency accounts in US Dollar, Euro, British Pound and Japanese

Yen.

Eligibility of Opening of Account:

All Pakistani Residents/Non-Residents (Single or Joint account), Companies/Firms etc can open

this account.

Any Foreign National Individuals (Single or Joint account) having valid Resident

Pakistan ID card Visa/Work Permit can open this account.

Requirement of opening of Account;

Properly filled account opening form

Original National Identity Card/ Passport of account holder

Attested photocopy of National Identity Card/ Passport of account holder

Proof of his income. In case of student university/college card, in case of job holder

person attested copy of his job appointment letter and in case of business account his

firms pad or his certificate copy with original certificate.

3rd Week

Deposit, Transfer and Withdrawals;

In this department I learn how to transfer cheques from one account to the other account,

how to deposit cheques to their account, how to issue cheque books and ATM cards, how to fill

the cheques.

Cheque books are issued by the officer. When new cheque books are send to the branch

from the head office he list down these cheque books on the register of cheque book. He makes

record of current cheque books on the current books side and saving cheque books on the saving

books side. When cheque books are received the bank make call to the customer. Customers

come in the bank and receive his cheque book. Account officer take receiving on the cheque

books register. After verification he gives permission to the customer that now he can go.

ATM cards are issued by the concern of officer. When new ATM cards are send to the

branch from the head office he list down these ATM cards on the register of ATM cards register.

When ATM cards are received the bank make call to the customer. Customers come in the bank

and receive his ATM card. Officer take receiving on the ATM cards register. After verification

he gives permission to the customer that now he can go.

When customer comes for receiving his cheque book he takes signature of the customer

on the first acknowledgement page and also on the register. When customer gives back the

acknowledgment slip to the officer he verifies the signature with the help of Specimen Signature

Card. Specimen Signature Card is scan at the time of opening of new account.

In bank daily some parties come and deposit their cheques to his own account. These

cheques can be the same branch cheques or may be the same bank but other branches cheques.

When a person or parties deposit his cheque in the branch he must fill the credit deposit slip. The

following information must be provided or filled on the credit deposit slip: Date, Title of the

account, Phone number, Account Number, Amount in figure, Amount in words and in last the

signatures of the depositors.

When person fill the requirement of the deposit slip then he deposit the cheque with the

deposit slip. After receiving the cheque we check that either slip is filled correct or not. When we

receive the cheque then we cross stamp on the cheque and also on the deposit slip. Authorize

person signatures on the deposit slip. One part of the slip is give back to the customer and one is

hold for the record of the bank.

If account is current account, business account and basic banking account then current

deposit slip is filled and if the account is saving account, salary person account then PLS saving

deposit slip is filled.

Another thing is that transfer of amount through cheques. This process is done with the help of

deposit slips. When one party or person want to transfer his amount from account to account then

firstly fill the cheque of that account in which the amount is transfer to other account then fill the

deposit slip. Current deposit slip is filled if the account in which the amount is going to transfer

and PLS saving slip is filled if the account is saving account.

Slip is filled by the name of the person in which the amount is going to transfer. The account

number of the person is writing down and then date and after this amount is writes in the boxes.

In the particular write the cheque number and branch code from where the cheque book is issued

or where the cheque us belongs. Amount is written in both figure and word. In last the signatures

of the depositor is taken.

After receiving the cheque from the customer’s bank officer signature on the slip and

cross stamp marked on the slip and also on the cheque. After this one left part of the slip is give

back to the customer and the right part is hold for the record of the bank. Bank officer transfer or

add amount of cheque through computer system.

Pay Order:

Pay order is a banker’s cheque to its customer. Pay order is prepared when bank give

payments on his own behalf to the customers. In this branch where I did my internship Pay Order

is prepared by the Operational Manager. Pay order is prepared when bank give payments to the

parties for example when the payments of Wapda, Sui Gas, PTCL are collected. Pay order is also

prepared when bank give payments of the bank expenditures e.g. water expense, AC repair

charges, generator repair charges electricity charges and etc.

Demand Draft:

Demand Draft is also a banker’s cheque but this is prepared on the demand/request of the

parties or customer’s. Demand draft is prepared when customer’s or parties want to give

payments to the other parties. For example in our branch Yamaha agency has an account when

he wants to payment to the other party he come in the branch and fill the form of Transfer of

Funds. In this form the following things are required:

The name of the party where he want to transfer the funds

Branch name in which the funds are going to transfer

Amount in words and figure

Signatures of the customer.

4th Week

Remittance Department:

One duty of the remittance officer is the clearing cheques posting which are come from

the other banks or other banks branches. He daily in start of the day he posting the clearing

cheques. In our bank he also issues the bank statements on the request of customers. He also

performs the duty of salary posting of BHS, Government teachers and also the salaries of the

police.

Online Funds Transfer:

Remittance department officer also transfer funds from one bank to other banks. When a person

wants to transfer amount/funds from one branch to other branch in the same bank he fill the

Online Inter-Branch Transaction slip then deposit the amount on the cash counter. In case of

account holder he gives cheque and mentioned the cheque number on the online slip. One part of

the slip is given back to the customer and one part of the slip is attached with the vouchers.

When a person wants to transfer amount to the other branch he must fill the Online Inter-Branch

Transaction Request slip. In Online Inter-Branch Transaction Request slip he must provide the

following information:

Date

Applicant’s Name

Applicant’s NIC number

Address

Telephone number

Remote branch name/ code

Cheque number

Remote account title

Remote account number

Amount in figure

Amount in words

After filling the following information he make signature on the slip. With this slip he deposits

his amount on the cash counter. Casher receives the amount and refers this customer to the

remittance officer. Remittance officer transfer these funds to the account that is mentioned on the

online slip. On advice page remittance officer hit the online drop stamp and write the amount and

account number of the remote account. In case of disconnect or linked down of the remote

branch he made an advice to the remote branch and send this advice by post. When remote

branch receive this advice on the next day he enter the amount on the account that is mentioned

on the advice.

Foreign Currency Account:

United bank deal with Euro, Pound, US Dollar and SAR currency. This bank is also

registered branch with the State Bank of Pakistan. You can open any type of account in foreign

currency. In this type of account counter payments are only in Pak rupee. The limitation of the

bank is that he not deals in money exchange.

5th Week

Clearing Department:

The main function of the clearing department is to collect the cheques from the customers

for the clearings purpose. When customer comes in the branch he fills the slip of his account

number. In slip he also mention the cheque number and bank name of the cheque. After filling

the slip he gives it to the officer. Officer cheque all the requirements of the cheque for example

date of the cheque, signature of the person who issue this cheque and also amount of the cheque

both in figure and words. After checking all the requirements of the cheque he hit the stamp on

the slip and cheque. One part of the slip gives back to the customer and one in not. These

cheques are other braches cheques. He collects many cheques in a day.

In evening he arranges the cheques of different cities. Clearing is basically is a two types

one is Intercity clearing and the second is same city or within city clearing. Intercity clearing

cheques are those cheques which send outside of the cities. Same bank cheques are posting on

the system and his credit slip and print of cheques list is put on clearing file. The record of other

banks intercity clearing cheque maintained on the intercity clearing file.

To arrange the payment of cheques these cheques to the clearing houses for the settlement of

payments. This all process is done by NIFT. NIFT is responsible for the management of clearing

house facilities in Pakistan. It provides services of intercity clearing, same day clearing,

interbank clearing, cheque book delivery form head office to the branches, ATM card delivery

and etc. The function of NIFT is to collect cheques from his affiliated bank or members of NIFT

banks. After collection of cheques from different bank he distributes these cheques to the related

banks.

6th Week

Credit Department:

The basic function performs by the bank is to accept deposits from different parties and lend

money to the borrowers against a spread so to be able to get some profit for the depositors and as

well as for the bank.

Following are the lending principles:

The purpose of the advances should be lawful and productive. It should be ensured that the bank

funds are not being utilized for other business. The credit limitations by the central bank should

not be dishonored and it should also be ensure. It is always positive for the bank to investment for

the short term requirements.

At the end result every business should be earn some profit. Similarly the banks must get some

net income out of the action of loaning so that the depositors could get their shares as well as the

share holders could earn some benefits for their investments.

Safety Principal means that the lend money will come back with interest. The bank should not

invest money in uncreative or exploratory business. Bank always invest his money on those

businesses that generate profit and give benefit to the bank.

Liquid Principle means that the money which has been lending to the lender should be returned to

the depository financial institution on requirement or as per refund schedule provided by the

client.

The proposal should be deal on its merits not on the security. The security should be considered a

safety for the bank in case of unexpected emergency. All the relevant documents of the securities

must be obtained and got evaluation of the property or any other security should he assessing

properly.

It’s always harmless for the banks to extend the risk in large number of borrowers instead of

giving huge loan to the one person, it is better to obtain different types of securities instead of

concentrating on one security.

It is our responsibility to make sure that no loaning is running counter to national interest. It is

also our obligation to ensure that our lending policy is not against the social circumstances or

binding.

Departments in United Bank Ltd. Khariaan Branch:

There are following departments are working in this branch:

Deposit, transfer and Withdrawal:

The basic purpose of this department is to maintain the records of accounts. Officer

accepts the cheques from different parties. He also accepts the cheques of those persons who

wish to transfer cheques form account to account that he received from other parties. These

cheques are may be Allied Bank cheques and may be other banks like Bank of Punjab, Askari

Bank, National Bank, Dubai Islamic Bank etc.

When he received his own bank cheques he transfer cheque amount from account to

account through system and when he receive the other branches cheques and also other Banks

cheques then he send these cheques to NIFT (National Institutional Facilitation Technology) for

clearing.

When clearing has been passed then the officer transfers the amount of cheques that has

been passed through clearing to the account of the party who present his cheque for clearing.

The officer posted entries to the computer. All Allied bank branches are interconnected

through online network. Entries that are posted in one branch can be viewed in the other branch.

Voucher system is also use for the record keeping. Some time data is wrongly posted in the

system and record keeper feel of remember after one day or after some time than voucher helps

them for correction. Voucher is prepared for every transaction for cash and also for clearing

purpose.

CONCLUSION:

United Bank Ltd. is according to the grapevine the largely selection of almost each and everyone

who focuses in qualitative approach of banking, an environment of extremely responsible

workforce. United Bank is enjoying a strong market share and the taste of luxury standing in

terms of its operational features and client support. United Bank Ltd. is certainly the unrivaled

bank working in Pakistan.

Personal loan is an eminent trait of UBL experiencing a handsome status and practical mark up

with respect to current market mark up with assertion of contentment and support. UBL has other

customers as compared to other banks, if they give suitable attention to all clients then in

upcoming years. It will be the foremost bank of the country.

I observed that United Bank Ltd. is an economically healthy bank of Pakistan. Its earnings are

increasing regularly year after year. Its personnel are remarkably good and legitimate with the

bank. But due to the recent economic collapse, bank’s business has been decreased.

United Bank Limited views specialism and service luminosity as the base of its policy.UBL is

knows that are facing 21st century and they must convene its confront by obtaining the utmost

technology.

Recommendations;

There are certain suggestions for united Bank Ltd:

Training programs for employees should be introduced on continuous basis.

United Bank may provide various benefits for employees on common basis so that the

personnel perform his work great interest for the benefit of their organization. The bank

should give benefits based on work, hard work experience, qualification and several other

factors should be considered.

United Bank should recruit fresh graduates. The better results result is produce with the

combination of Experienced and fresh personal.

UBL is moving towards mobile banking but the difficulty is that a general client has no

idea about the usage due to lack of marketing.

UBL convey various schemes to the targeted customers so that it can achieve the

respectable market share.

UBL should provide the bright students interest free loans.

All the branches of the UBL should introduce Online Banking.