internship report of ubl
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Internship report on UBLTRANSCRIPT
Internship Report
Submitted to: Sir Faisal Iqbal
MBA 6th Semester
City Campus Gujrat
1. “ACKNOWLEGEMENT”
First of all with s sense of gratitude I bow my head before ALMIIGHTY ALLAH, the
omniscient, who bestowed my potential to accomplish the task and all the qualities have,
who made sources within his beings who with the help and willing of God others and tell
the right path, so I am thankful to those who have lots of contribution in the compilation of
my internship reports.
I would like to show my gratitude towards my dignified teachers for providing me guidance.
A standing ovation and hearty round of applause go to Mr. Shehzad Mahmood, who has
always been kind and helpful towards me , I really great pleasure and honor from core of my
heart to say thanks to him for being so kind and supportive. His kindhearted behavior has
printed deep and everlasting shadow on my heart.
I am also very thankful to staff members of bank, who were really cooperated with me
and provide me their complete guidance and give me their costly time and told me
even their minor things of banking.
2. VISSION of United Bank Ltd
To be a world class bank dedicated to excellence and to surpass the highest expectations of our
customers and all other stakeholders.
2. MISSION of United Bank Ltd
“THEIR MISSION IS TO BECOME A WORLD CLASS BANK, WHERE YOU
COME FIRST”
Set the highest industry standard for quality, across
all areas of our operation, on a sustained basis
Optimize people, processes and technology to deliver
the best possible financial solutions to our customers
Become the most sought after investment and
Be recognized as the employer of choice
3. Core Values of United Bank Ltd
Honesty and integrity
Commitment and dedication
Fairness and meritocracy
Teamwork and collaborative spirit
Humility and mutual respect
Caring and socially responsible
Table of contents:
4. Executive Summary 1
5. Introduction 2
5.1 5.1.1 Back ground of study 2
5.1.2 Purpose of the study 2
5.1.3 Scope of the study 3
5.1.4 Objective of the study 3
5.2 Overview of the organization
5.2.1 History of banking in Pakistan 3
5.2.2 History of UBL 4
5.2.3 Nature of organization 5
5.2.4 Major developments, business and successes 5
5.2.5 UBL business line 6
5.2.6 PEST analysis 10
5.2.7 Contribution toward economic development 12
5.3 Company information
5.3.1 Organizational hierarchy chart 13
5.3.2 Organizational hierarchy 14
5.3.3 Number of employees 15
5.3.4 Main offices 15
5.3.5 Number of branches 16
5.3.6 Introduction of UBL departments 17
5.4 Internee’s work
5.4.1 Introduction of the branch 23
5.4.2 Staff of the branch 24
5.4.3 Basic information 24
5.4.4 Detail of the supervisor 26
Weekly time table
5.4.5 1st Week 26
5.4.6 2nd Week 29
5.4.7 3rd Week 30
5.4.8 4th Week 32
5.4.9 5th Week 34
5.4.10 6th Week 36
5.4.11 Summary of learning 37
6. Conclusions of the report
6.1 conclusion 40
6.2 SWOT analysis 42
7. Recommendations 46
8. References 47
4. “EXECUTIVE SUMMARY”
This internship report is actually is brief discussion of functions which are
being performed at UNITED BANK LIMITED .UBL was established in 1959
and is one of the major commercial bank of Pakistan. The bank is making
every effort to meet the upcoming challenges through strategic planning
and making the best use of available resources at its corner. A professional
team was appointed in mid 1997 to restructure the bank and to commence
rightsizing. The management is also the process of rationalizing the branch
network and identifying and recovering its doubtful and classified portfolio.
It has planned to institute major improvements in customer services and
internal system to improve efficiency. It also intends to launch innovated
products. The bank is increasing resource mobilization through regular
deposit campaigns and accelerating the process of recovery of outstanding
advances and non performing assets.
UBL has assets of over Rs. 640 billion, shareholder’s equity over Rs. 67.3
billion and track record of 50 years, in addition to the convenience of over
1400 branches serving you through the country and also at several
overseas 19 branches.
5. Introduction
It is necessary requirement for the student’s of business administration to submit the
internship report. This part tells the purpose of study, scope and objectives. I did my
internship from UNITED BANK LIMITED G.T ROAD branch Gujrat. About experience I
have in bank during my internship is not bad. It helps me to enhance my knowledge and
skills which I already have learned during my MBA degree. Even though time was short
but I try hard to learn up to date knowledge and skills.
5.1.1 Background of Study
It is the requirement of university of Gujrat to do internship in organization so I choose
United Bank Limited. Even though there are many industries and services organizations
to does the internship but I choose the banking sector because I have interest in
banking sector and I have also family member in banking sector, so I want to learn
about the services of bank. I also want to observe the dealing of banks with businesses
and individual customers.
5.1.2 Purpose
The purpose to do internship was to enhance my practical knowledge,
To learn about the banking operations
To learn the customer dealing
To improve my professional skills
To improve report writing skills
To get knowledge of practical fields that helps me in professional life
To learn about new technology which applicable in banking sector
To work practically in an organization.
To develop interpersonal communication
To observe, analyze and interpret the relevant data competently and in a useful
manner.
5.1.3 Scope
The scope of internship is to gain the banking knowledge and its daily operation and
then apply it in the practical field. I will be able to carries out inquiries on banking
operations and combines the critical data as well.
5.1.4 Objectives
The bank aims to provide better and efficient services to its customers. Need for
improving the financial performance of company, following are the objectives.
To take necessary steps to stop the leaking of the revenues and expenses
To correct the structure flaws in the balance sheet
To ensure internationally accepted accounting standard
To provide personalized banking services
To accelerate commercial activities
To mobilize domestic saving
To provides better services among competitors
To introduce modern banking services and techniques
To implement a performance appraisal process to provide motivation
Continuously improve upgrading skill levels of staff
5.2 Overview of the Organization
5.2.1 Banking History in Pakistan
The word ‘bank’ is said to have been derived from the word ‘Bancus’ or ‘Banque’, which
means a bench. The reason of this opinion is the fact that the Jews in Lombardy
transacted the business of money exchange on benches in the market place; and when
the business field, the ‘Banco; was destroyed by the people. Incidentally the word
Bankrupt is said to have been evolved from this practice. Other authorities hold the
opinion that; bank is derived from the German work back which means, joint stock fund.
Later on when the Germans occupied major part of Italy, the word back was Italianized
into bank; however, it is not possible to decide that whose opinion is correct, because
no record is available to ascertain the validity of any of the opinion.
5.2.2 History of UBL
History of banking in Pakistan stands with partition. At the time of independence
there were 487 offices of schedules banks in the territories now consisting Pakistan.
But after the announcement of independence plan, the banking services n Pakistan
were seriously suffered. The banks transferred their registered offices from
Pakistan to India. So, by 30 th June 1948, the number of the offices of schedule
banks in Pakistan declined from 487 to195.
In June 1959,Mr.Agha Hassan Abedi decided to open a bank different from others
to provide modern banking facilities to trade and industry and to promote the habit
of saving among common people. Necessary formalities have been compiled for
registration certificate to perform business to STATE BANK OF PALISTAN for
permission. After all these formalities on 7th November 1959, UBL came into
existence as a schedule bank.
In 1963 first overseas branch was opened in London .in 1966 two branches in Bradford
and Birmingham were also opened .in 1967 Dubai and Abu Dhabi branches were
opened. More important thing is that UBL is pioneer in computerization of banking. Its
larger branches are fully computerized. Saving and current deposit accounts are
completely computerized in almost all branches.
Head office was establishment in New Jubilee insurance house; I.I.CHANDRIGAR
ROAD KARACHI. It was registered as JointStock Company. The bank was
incorporated with an authorized Capital of Rs. 20 million which was later rose up to
Rs. 112 million.
Mr. CHUNDRIGAR was its chairman who died in December 1960 and was replaced
by Mr. Habib-I-Rehmat. MianShafiqueSaigul was its managing director who was
replaced by Mr. Agha Hassan Abedi in 1962.after nationalized Mr. A.K. Yousafi
was appointed as managing director for a short while and later on designated as
president; he was replaced by Mr. Zia-ud-din in on 1-1-1997. Now new president
is AtifR.Bokhari.
5.2.3 Nature of the organization
United Bank Limited is a banking company incorporated in Pakistan and is engaged in
commercial banking and related services.UBL operates 1400 domestic and 19
overseas branches situated in UK, USA, UAE, Yemen, Bahrain and Qatar. It also
operates one offshore branch in export processing zone, Karachi and it has
representative offices in Cairo (Egypt) and Tehran (Iran). It also has joint venture with
Oman united exchange Co, and a subsidiary United Bank A.G Zurich, Switzerland set
up in 1968. It has 412 ATM’S across country.UBL has assets of over Rs. 640 billion,
capital and reserves of over Rs. 58 billion and solid track record of over 50 year.
5.2.4 Reward honors & success stories etc
Products development
UBL marketing department put lot of effort on introducing of new products and services
in market which provide them lead in banking sector like UBL introduce various Shari’ah
products and services like Monthly Profit Ameen Certificate of Islamic Investment,
Signature Priority Banking, UBL BetterlifebanCassurance, Ameen Vise Debit Card,
Shipping Guarantee/Airway Billendorsement Product.
IT department of UBL make great effort to make online the branches successfully and
transfer the branches from core banking solution to Islamic banking operation in all UBL
Ameen branches and windows, thus enabling Ameen to connect with over 900 online
branches across Pakistan. This will not only enhance the brand image but will also
increase the Islamic banking outreach.
During the year training and courses were also offer to UBL employees for improving of
their skill to latest technology and knowledge. For this organize the workshop and
seminar that aimed at enhance the skill and level of knowledge and banking sectors
with latest level and also introduce the latest way to deal and introduce new products
and services for their customer.
It have also some other benefit and rewards like
Employees compensated absence to vested and non-vested absences
accumulated by its eligible employees on the basis of actual advice under the
Project Unit Credit Method.
Bank provide the post retirement medical benefit which is defined benefit scheme
which is apply to those who are eligible and retired from the job. For this bank
made annually provision to meet the cost of this scheme.
To motivate its employees for long term relationship with them bank offer
different reward and bonus which increase the employees to meet the objective
of bank. The liability of bank is fixed and determined each year which is based on
the performance of bank.
UBL is pioneered in developing a scheme of Government to People (GTP) aid
distribution through its large network of branched on the IDP’s aid distribution.
UBL distribute 500,000 Watan card to flood affected families on the Government
assignment to produce, personalizing and distributing Watan card
UBL are also an innovator and technology leader in banking sector. It upgrades
its transaction (ATMs and alternative distribution channels) and branches core
system.
UBL is also up-to-date its core banking operation by developing software,
products of SunGard. Which is providing a centralized and customer based
system. it will provide 360 view of customer and integrated retail and corporate
banking modules, thus ensuring better control for bank and refined services for
customer
UBL operates a pension scheme (defined benefit scheme) for staff, but this
scheme is closed for new member.
5.2.5 Product/service lines
You as an individual can gain and benefit the most through UBL Consumer Banking. In
UBL you get friendly, efficient and attentive personalized banking services - a unique
banking relationship experienced by each UBL client. You can
utilize the following services.
UBL Priority Banking
Signature, UBL's Priority Banking service is uniquely designed to meet the highest
expectations of our high potential, high net-worth clients; wherever they may be.
Launched as an independent brand, Signature offers focused and personalized Wealth
Management Services for selected, high net-worth individuals in a completely secure
and congenial atmosphere. Being preferred customers, these clients will be given
exclusive benefits, free services and a lot of value added facilities.
UBL BetterLife-Bancassurance
HAPPIER Time Ahead
We are pleased to announce the launch of UBL BetterLife Plans under the umbrella of
Bancassurance, in partnership with EFU LIFE Assurance CompanyIN selected 100
Branches
What is Bancassurance
Bancassurance is the selling of insurance and banking products through the same
channel, most commonly through bank branches.
Product Offering
UBL BetterLife plans are advanced insurance products specifically designed to benefit
the customers, providing the better and secured future to your family and loved ones.
UBL Wiz is Pakistan’s first ever Prepaid VISA Debit Card that provides the
convenience, security and benefits of an ATM and Debit Card, locally and internationally
Ubl Wiz
More than just an ATM card, you can use your UBL Wiz everywhere VISA cards are
accepted. Whether you are using it online, paying for petrol, shopping or dining, you are
accessing money directly from your prepaid card, without having to visit the bank.
Buying a home
Why rent when you can buy? Buying a home of your choice has never been so easy.
With a maximum financing limit of 80% you can easily buy a house or apartment that
best fits your requirements. So go ahead and start the search for your dream home be-
cause with easy and affordable installments you need not think of renting a house when
you have hot UBL Address.
UBL Business Line
UBL Business line is a complete solution to all your Business Financing needs. With
UBL Business Financing facility, you can now take your business to greater and newer
heights, and achieve the level of success that you truly deserve. UBL Business line is a
running Finance facility that not only provides funds for growth but also enables you to
capitalize on profitable opportunities.
UBL Cash line
UBL Cash line is a flexible loan that provides you cash up to Rs.500, 000 without any
security requirements. It empowers you to take control of your finance. UBL Cash line is
aimed to make your life easier ZINDAGEE ASAAN. Whether you are a salaried
individual or a businessman, UBL Cash line takes care of your cash requirements.
UBL Credit Card
Welcome to the world of UBL Credit Cards the most exciting and vibrant credit card
brand in Pakistan. We offer you a range of innovative and exciting cards that is not only
powered by the security of chip but also enable you to personalize it any way you want
UBL Money
UBL money, the personal installment loan from UBL provides you with power, Control
convenience and the flexibility to manage your financial requirements and realize on
your dreams. It’s about buying new furniture or marriage expenses, financing the
education of your child or enjoying vacations abroad! UBL Money caters your needs
handsomely. You can borrow any sum between 50,000 to 500,000 (PKR) and payoff up
till 5 years.
Other Services:
UBL Wallet:
UBL Wallet VISA as your debit card, you can shop all you want, eat all you can or fill up
car tank without carrying any cash.
Small Business Scheme
Under the Small Business Scheme, UBL is providing loans on easy terms to those who
wish to set up their own small-scale business. This scheme is aimed at spreading
prosperity in the country by reducing unemployment. As more and more people start
their own industrial units, the country will move steadily towards economic self-reliance.
PLS UniSaver
Let your savings earn you bucks. PLS UniSaver offers you semi annually profit
disbursement with profit being calculated upon average monthly balance.
PLS UniSaver Plus
Big amounts earn you big; but with PLS UniSaver Plus, we make it bigger for you. With
deposits starting from Rs. 25 million, we offer 5.00% but more you put in, more profit
rate will we offer.
E-Transaction (Current Account)
In the era of glooming computerization, even Chicago, Tokyo, Sydney, all
are seconds away from you. Internet has turned distance into time, and we have turned
your account into a shear pleasure. Now sitting at home, or at office or anywhere in the
world, we offer you a wide spectrum of world-class electronic services and
banking products each time you log in. Use your account like a regular account plus use
the premium Internet & Mobile banking services for Instant Fund Transfers, Instant
Shopping, Instant Bill payments, Instant Mobile top ups, Alerts, Statements and much
more. You love surfing, come surf with UBL.
UBL Profit COD
Make fix investment with us, choose your profit option, and we will serve you the best
rates in Pakistan. What if you earn at 16.25% p.a. Stop imagining, come invest in our
Certificates of Deposit! At maturity.
UBL Net banking
UBL is very much determinant to make banking as you will. How about being in office,
or on your way, at home or at anywhere in the world but still connected to your account!
Through UBL NetBanking, Access your accounts any time, pay anyone you want, pay
your bills, buy vouchers you need and get account alerts, all integrated with one of the
best security systems in the world.
Humrah
Humrah is your secured cash, something that’s safe anywhere and accepted every-
where. Offered in the denominations of 10,000 and 5,000, "Hamrah" Rupee
TravellerCheques are the ideal and safest way of carrying cash when travelling
anywhere in Pakistan. Let it be business; property; trade or personal needs; we make
you have the most convenient option. Moreover, Humrah RTC's are now accepted at
more than 2000 places such as hotels, shops, real estate agents, jewelers, car dealers,
etc and of course at all our UBL branches.
5.2.6 PEST ANALAYSIS
A broad view of market is important when management is interesting in introducing new
and better product or services for customer. Rapid technology change, global
competition and buyer demand requires constant attention to identify the business
opportunities, identification of external and macro factors that influence buyers and thus
customer profile these include
Political and legal environment
Economic trends
Socio cultural environment
Technological factors
Political and legal environment
Banks are strongly affected by political and legal environment of society. This
environment is composed of regular agencies and Government law that influence and
limit various organizations and individuals. Mostly these laws create new business
opportunities.
Pakistani Legal and Political Analysis
Tax policies in Pakistan is not stable, many organization pay double tax
Environment and regulation and protection in not good, but better than other third
worlds countries
Employment laws in Pakistan are not good
Political instability in Pakistan
Strong competition among banks
ECONOMIC TRENDS
The economy of any country directly influences by financial strength of its organizations.
An economic indicator includes Gross Domestic Products (GDP), Inflation, balance of
Payment, and Debt of Government. A banking sectors requires better consumer market
and high borrowing power and borrowing power depend upon,
Economic trends in Pakistan
1. Slow economic growth in Pakistan
2. Too much Government spending and have less revenue for it
3. Interest rate and monetary policies imposed by SBP
4. Dual taxation implementation
5. High exchange rate effect economy, so it bad for organization to improve its
product or services.
6. Less employment opportunities
7. Too much inflationary rate
8. Billion of budget deficit
SOCIO CULTURAL ENVIRONMENT
A society is shaped by belief, norms and values. Peoples in a society interact with their
culture and it has impact on life’s of society
SOCIO CULTURAL ENVIRONMENT IN PAKISTAN
In Pakistan lifestyle is changing rapidly
Imbalance distribution of income in society
Low level of literacy rate
Poor or bad living conditions
Corrupt Government and peoples affect the society
Terrorism and flood make terrible living of Pakistani
Foreign companies are not invested in Pakistan
Bad economic condition affect the organizations and ultimately affect society
TECHNOLOGICAL FACTORS
Forces of technological advancement have played important role in shaping the lives of
peoples. The rate of changing of technology has greatly affected the rate of growth of
economy of country. Advance technology creating deep affects in long run. By adopting
new and advance technology banking sectors improve its services deliverability
Online banking
Debt card
credit card
5.2.7 Contribution of organization toward economic development
The impressive growth and development, which UBL achieve, present it undoubtedly
the most dynamic and progressive. In a very shorter period of time it became one of the
leading banks overtaking several other older and its competitor banks4. The major
contributions of the bank has made are Catalyst of changes, Personalized service and
dynamic approach, Record setting performance and commitment to serve the
customers, Professional management, Modern banking policy , Human resource
development , Small loans (or) micro credits, Utility bills collection, Credit cards
(unicard-1970), Travelers Cheques (Humarah-1971), Diaries and calendars – received
prizes too, Promotion of sports.
Consistent International Growth
A slow but steady growth pattern is emerging within the gulf economies bringing with it some restoration of investor confidence. This has been evidenced by the ratings upgrade of DEWA, the nearing completion of an amicable Dubai World restructuring and the recent over-subscription of both the Dubai Government and EMAAR bonds. The UAE has also seen significant new M&A activity and improving growth forecasts should pave the way for a turnaround.UBL’s international business continued its solid performance during the quarter, with retail asset provisions having leveled off. Top priority given to liquidity management has resulted in ADR being at a healthy level of around 80% in most markets in which the Bank operates, compared with overall banking sector level of more than 100% in UAE. The Oman-United Exchange Company became the first exchange house in Oman to be awarded the ISO-9001 certification.
5.3 Company information
5.3.1 Organizational Hierarchy chart
PRESIDENT
SEVP
EVP
SVP
VP
AVP
OG1
OG2
OG3
Clerical Staff Assistant Non-Clerical Staff
Cashier
Technical Staff
Messenger
Dispatch Rider etc.
5.3.2 Organizational Hierarchy
Board of director
NAME DESIGNATION
ShaikhNahayanMabarak Chairman
Sir Mohammed Anwar Pervez, OBE, HPK
Deputy Chairman
Mr. Atif R. Bokhari President & CEO
Mr. Omar ZiadJaafar Al Askari Director
Mr. Zameer Mohammed Choudrey Director
Mr. SeeratAsghar Director
Mr. Muhammad Sami Saeed Director
Mr. Amin Uddin Acting Chief Financial Officer
Mr. Arshad Ahmad Mir Director
Mr. Aqeel Ahmed Nasir SEVP/Company
Mr. AasimJawad Director
Audit committee
NAME DESIGNATION
Mr. Zameer Mohammed Choudrey Chairman
Mr. Muhammad Sami Saeed Member
Mr. Amin Uddin Member
Mr. Aqeel Ahmed Nasir Secretary
5.3.3 Number of employees
In UBL 11500 employees are performing their services.
5.3.4 Main offices
B.Code B.Name B.Adress
160 Chakswari CHAKSWARI, TEH. & DISTT.MIRPUR, AZAD KASHMIR.
458 Uch Road Ahmadpur PLOT # B-VI-344/5, AHMEDPUR EAST DISTRICT BAHAWALPUR
36 Grain Market Jara GRAIN MARKET, GATE WEST JARANWALA, DISTRICT FAISALABAD
86 Wapda Town WAPDA TOWN, 26-A, MAHAFIZ COMMERCIAL AREA KARACHI
27 Prince Ally Road PRINCE ALI ROAD, P.O.BOX NO.131, HYDERABAD
1706 BharaKahu MAIN MURREE ROAD, TEH. ISLAMABAD DIST. ISLAMABAD
57 Jhelum City TEHSIL ROAD, P.O.BOX NO.9, JHELUM CITY
909 Hub Chowki HUB BRANCH, RCD ROAD HUB, DISTT. LASBELLA
2 Landhi Ind. H-G/9-D, TRUST CERAMIC IND. AREA GUJRANWALA(COC HUB
23 Al Haroon 39/4, PREEDY QUARTERS AGA KHAN III ROAD SADDAR KARACHI
559 Ichhra 93 FEROZEPUR ROAD ICHARA LAHORE
7 ShahalamMkt SHAH ALAM MARKET, PO.BOX NO.654, LAHORE
177 Bank Square Mingora Area BANK SQUARE, MINGORA, TEHSIL BABOZAI, DISTRICT
32 Peshawar Cantt KASHIRAM BRIDGE, P.O. BOX NO. 5, JACOBABAD
77 Toghi Road TOGHI ROAD, QUETTA
16 Rawalpindi City FOWARA CHOWK RAJA BAZAR P.O.BOX NO. 60
627 Haroonabad MIA ROAD, HARRONABAD, DISTT. BAHAWALNAGAR
296 Ballo Khel Road GALI CITY, POLICE STATION, MIANWALI
745 Mall Indust. Estate Sialkot SMALL IND. ESTATE SHAHAB ROAD SIALKOT
2775 Arafa Bzr Jacobad PESHAWAR CANTT. P.O.BOX NO.214, PESHAWAR.SWAT.
1194 G.T road Gujrat G,t road near PSO petrol pump Gujrat
5.3.5 Branches
Progress of this estimated institute can be measured in terms of deposits and number of
branches opened .UBL have been ranked as number two bank in Pakistan in terms of
deposits and number of branches.UBL has 1400 Domestic, 19 Overseas Branches
UBL international branch
Location No of Branches
UAE (Total Branches: 8)
Abu Dhabi 4
Dubai 3
Sharjah 1
Bahrain (Total Branches: 3)
Manama 1
Babul Bahrain&Moharrak 1&1
Qatar (Total Branches: 1)
Doha 1
Yemen (Total Branches:2)
Sana 1
Hudiada 1
UK (Total Branches: 4)
London&Bradford 1&1
Manchester&Birmingham 1&1
USA (Total Branches:1)
New York 1
Export Processing Zone (Total Branches: 1)
Karachi 1
Head Office
State Life Insurance Corp. Building #1, I.I. Chundrigar Road, Karachi, Pakistan
P.O. Box No.:4306
Phone:(92-21)111-825-111
Gram:"UNITED"
Fax: (92-21) 2413492
5.3.6 Introduction of all departments
1. Accounts Department
Is said that accounts department is the backbone of the bank. It plays a vital role in
performing different banking functions. The accounts department
inUBL performingfunctions manually. Different books of accounts relating with other
departments are maintained here. With the help of these books of accounts, accountant
prepares monthly, quarterly, semi-annually and yearly financial statements.
The working in accounts department mainly depends upon voucher system. For each
and every transaction-taking place in the bank vouchers are prepared and through
these voucher contra entries are passed under different heads.
Types of accounts:
UBL business partner :( current account)
no profit/interest
cheque book
no restrictions on number of transactions
no zakat
no cost deposit
SAVING ACCOUNT:
profit/interest
cheque book
zakat payable
no restrictions on number of transactions
withholding tax at prescribed rate on profit
low cost deposits
BASIC BANKING ACCOUNT:
no minimum balance limit
two deposit & two withdrawal per month
no restrictions on ATM number of transactions
FUNCTIONS OF ACCOUNTS DEPARTMENT
The accounts department performs the following functions:
a) To prepare and maintain the vouchers.
b) To maintain and update the ledgers for term deposits.
c) To update general ledger.
d) To prepare different periods statements.
2. BILLS DEPARTMENT
This department basically deals in bills, which come in bank for collection. The bills are
cheques, call deposit, drafts and pay order. These bills are from outstation branches
of UBL or of other banks. This department provides services to customers at low
charges to get their amounts from the nearest branch.
Outward Bills for Collection
Bills department receives cheques or other kinds of bills from its clients. The condition
under Outward Bills for Collection is that the customer must have his account in the
branch. This branch forwards the cheque with schedule or covering letter to that branch
on which bill is drawn. The checking officer of bills department will cross the cheque
with special bank stamp before forwarding the cheque to the other branch.
Outward bills for collection register
Outward bills for collection register is maintained in order to deep the records of all bills
for outward collections. This register is updated two times, first at time of receiving the
OBCs and secondly at the time when confirmation advice is received from the other
branch, either the cheque will be paid or not by the other bank branch. After
confirmation of the amount, confirmation advice is transferred to the sender branch.
After confirmation of the amount and bills, the account of the customer is credited
against reasonable charges, which is income for the bank.
Inwards Bill for Collection
These bills come to branch for payments so branch has to verify these cheques, pay
orders, drafts and call deposits etc. The party account must be opened in that branch
which sends it to paying branch .The responsibility under IBCs of the branch is to verify
all the bills within three days, and should send the bank advice to the originating branch.
3. Clearing Department
This department welcomes the cheques and other negotiable instruments drawn upon
local branches of other banks. State Bank of Pakistan has a clearinghouse, in which the
bank representative brings cheques and other Institutions and mutual claims of each
bank on other are off set and a settlement is made by the payments. Clearing system is
helpful for both the customers and bank in saving of time, labor and currency
involvement.
Procedure for Clearing ChequesAnd Instruments
UBL is a member of SBP and has an account with SBP. The clearinghouse of SBP,
through which branches forward and receive, clearing cheques, with a schedule,
conducts clearing. The clerk of forwarding branch prepares the schedule and vouchers
of all the clearing cheque, which he received on that day and sends these cheques to
the checking officer. Checking officer passes these cheques and vouchers by his
initials, endorsement stamp and branch special crossing stamp. Clerk posts the contra
entries of these vouchers in the clearing register. At every day at about 9:05
a.m. Representative of all local banks are in clearing house of SBP, to receive and
forward the cheques.
4. Remittance Department
Transfer of money or equivalent to money from one branch to another branch of the
same bank is called remittance. Now it has become an easier and safer method both for
the client and banker to transfer their money from one branch to another within the city
or Outside City.
MODE OF REMITTANCES
United bank limited, uses following types for transfers of money:
1) Demand Draft (DD)
2) Pay Order (PO)
3) Mail Transfer (MT)
4) Telegraphic Transfer (TT)
1. Demand Draft (DD)
A bank draft is an order instrument issued for payment of a certain sum of money to a
certain person. There are three parties involved:
Drawer: Issuing Bank.
Drawee: The bank on which the draft is drawn.
Payee: The name of person to whom the payment is to be made.
There are two types of demand draft, which are as follows
a) DD Issued
b) DD Payable
Bank’s Charges
The bank recovers different types of charges from the applicant on issuance of DD,
including:
a) Central Excise Duty
b) Commission
c) Tax
d) Postage Charge
2. Payment Order (PO)
A banker’s Payment Order is an instrument drawn by a banker on himself Implicit in a
payment order is an undertaking on the part of the banker to pay, a certain sum of
money, on the presentation of the instrument. The payment orders are generally issued
for anyone of the following practical purposes:
1. To facilitate all locally payable expenses on account of a bank for the reason that
such payments are not executed through cheques.
2. For the sake of inland and foreign remittances in case where the beneficiaries
do not maintain account with the bank.
3. For all local payments under instructions of the customers for sundry purposes like
payment of insurance premium, payments to third parties, club bills, rent and taxes etc.
3. Mail Transfer (MT)
Sometimes a constituent of a bank wants to transfer funds from one account to another
or a non-constituent wishes to remit funds in a particular account maintained at some
place with a branch of the bank or when the accounts are transferred from one branch
to another branch, such amounts/balances are remitted by means of mail transfer.
4. Telegraphic Transfer (TT)
Generally a mail transfer advice reaches the drawee branch the next day, when courier
arrangements exist. However, when it is sent through post offices, it usually takes 2 to 3
days to reach its destination. But sometimes an individual whether customer or not,
demands that his funds should be transferred from one place to another through the
quickest means.
5. Advances Department
1. Fund Base Advances
These are those advances in which actual payment of funds is involved. These funds
again have been divided into two types.
Running Finance or Cash Finance
This is a loan, which is provided only to the running businesses to meet their working
capital requirements. The bank decides limit on continuing bases. It means that the
customer can draw the amount as much as he required as approved by the bank. He
can deposit and withdraw the amount on his account. The markup is payable on the
outstanding amount only.
Demand Finance Facility
The bank on demand provides this facility. It means that the bank pays the full amount
to the client and mark up is also payable on the full amount. The bank considers the full
amount outstanding.
The bank provides also facility of loan to its own employees against the security of their
immovable property. The rate of mark up on these advances is lesser as compared to
the rate of mark up on the other advances due to heavy in volume and mostly for the
long term time period. Three Terms of Loans:
1-Short term:
duration of 1 year production loans are short term loan
2-Medium term:
limit up to 5 years3-Long term:
up to 7 years Developments loans are long term loans.
Types of Loan:
1-Production Purposes
2-Development Purposes
Types of Finances
Running finance/cash finance:
Demand finance:
Commercial (seasonal) loans:
Industrial loans
5.4 Internee’s work
5.4.1 Brief Introduction of internee’s branch
Under university requirement I did my internship from United Bank Limited G.T road
branch, Gujrat .During my internship I worked in customer service, AOF, Clearing, OBC.
5.4.2 Number of employees
Currently in this branch of United Bank Limited have 12 staff members all the staff of the
bank has high banking experience and well educated that is only reason for good
banking performance of this branch. Branch manager (Syed Farrukhsaghir) has the
twenty five year of experience they have the banking knowledge. Customer Service
Manager (Shehzadmehmood) who did b.com and has banking experience of 30
year.Customer Service Representative (Shoaibiqbal) having degree of MBA and having
3 year of banking field experience. Chief Teller (Harismajeed) did MBA and 2 year of
experience in banking. Universal Teller (Haroonaqbal) did B.com and having 3 year of
experience. There are other seven people instead of five a security guard
(Ejazahmed)and office boy (Haji ahmed)
The training has been given to every new employee through proper channel. New
employees of bank have been sent to the Islamabad for training in training center of
UBL This training duration is two or three month. Every new employee should have got
training to know the basic operation of banking field. Instead of two or three month
training some time employees have sent to Regional Head Office for one or two days
seminar to up to date new technology and knowledge in international market.
Employees often sent to head office to know the new and necessary banking
operations. If any new product is introduced in bank than employees were also send for
training.
Detail of number of staff, accounts, software, landing interest rate etc is
given below.
Staff members
DESIGNATION NAME
Branch manager Syed Farrukh saghir
Customer Service Manager Shehzad mehmood
Customer service representative Shoaib iqbal
Chief Teller Haris majeed
Universal teller Haroon Iqbal
security guard Ejaz ahmed
Office Boy Haji ahmed
5.4.3 Basic information of the branch
Workload
Office timing starts from 9:00 am to 5:30 pm (Monday to Friday) and 9:00 am to 1:30 pm
on Saturday for customers. The work load of bank staff timing is based on daily basis.
After the bank timing the staff fulfill the daily vouchers transaction and made entries on
the net system and then counted cash, after matching physical and system balance put
the cash in safe. The banking staff should finished their work on daily basis whether
there work is short or long.
Promotion system
The promotion of the employees depends upon their performance. If an employee gives
the continuous progress he will get the promotion from the Regional office. The
promotion system depends upon the Grade system. If an employee gets the ‘A’ Grade
he will get the 20% increment on its salary. Grade ‘B’ will get the 10% increment and so
on. The employees will also get the promotion on bases of the experiences. If an
employee continuously works in the bank he will get the promotion reward from the
head office.
Training of employees
The training has been given to the employees through proper channel. New employee
of the bank has been sent to the Regional Branch for training. If employee comes after
passing the test he will be sent for management course which is the 6 months training
course.
Salary structure
The salary structure depend upon the experience, knowledge and most important on
the basis of your performance because the promotion of the employees based on
employees annual performance. The average salary of staff is within fifty thousand.
Accounts
In UBL ketchury road branch total no of accounts are 5334 and its has 800 billion of
deposit and the detail of these accounts is as follow
Current Account 2060
Term Deposit Receipt 1753
Foreign Account 446
Saving Account 475
1. UBL used Unibank (oracle) software for its operation
2. Landing interest rate are 20% and profit rate on saving account 5%
3. Provide different types of financing as below
3.1.1.Running finance of 500,000 just at your I.D and this called cash
line
3.1.2.Provide mortgage loan on you stock and t get loan stock should
be of 50% to 70 % of total loan.
3.1.3.In business line it provide above 500,000 to run your business
in initial stages.
5.4.4 Details of Supervisors
Mr. Osama Aziz gives me great support during my internship. He is humble and
supportive and always help me in this period other staff member and branch manager
also supervise and support me in completing internship.
Weekly timetables
5.4.5 First week
Account opening
Account opening is process through which client open its account in bank. It open by
fulfilling the account opening form which contain account number, date of opening, title
of account, introducer’s name and address, special instruction if any, information about
zakkat deduction and mode of delivery of cheque book etc. Then this filled form is
submitted in bank, the bank admits the signature of the applicant and verifies the
introducer’s signature.UBL opens following these accounts
Current Account
Saving Account
Term deposit Account
Foreign Account
Detail of branch Accounts
In UBL G.T road branch total no of accounts are 5334 and its has 600 million of deposit
and the detail of these accounts is as follow
Current Account 2060
Saving Account 1753
Foreign Account 475
Term Deposit Receipt 44
Specimen Signature CardThis card contains account number, title of the account and the specimen signatures of the account holder. When this form is submitted in bank, the bank officer admits the signature of the applicant and keeps this specimen card in record.
Cheque book requisition slip
This is requisition made by the client to the bank to issue him a cheque book. When slip
is submitted in the bank, the bank as per instruction of account holder debited the
account or if pays in cash. If the account is debited then party debit voucher is prepared
which is actually intimation to party that his/her account has been debited and in
working now.
1. Opening of an Individual Account
Following are the requirement for opening of an individual account..
A photocopy of National Identity Card
Filled account opening form
Three photographs if the person is not able to sign
An introducer who grantee the customer
2. Opening of Joint Account
All above required document are needed
Also in the box of special instruction it should be clearly mentioned that either only one
partner signature is sufficient to run the account or all partner signatures is required.
3. Opening of an sole proprietorship account
Along with the other documents, sole proprietorship declaration is also required. In this
declaration the proprietor of the concern will declare that he/she is the sole proprietor of
the account.
Closure procedure of account
The account shall be debited with the last balance
Recovery of charges if any
Pay slip shall be issued in favor of account holder
Entry in the S/C opened and closer register
SS card account opened marked A/C “closed on “
UBL received money in following accounts
Current deposit (UBL business partner)
PLS term deposit receipt
Special notice receipts
PLS saving account
Current deposit
Current deposit (UBL business partner
This type of account allows the client to deposit or withdraw money as and when he
likes. In this he can deposit and withdraw money several times in a day. Usually this
type of account is opened by businessmen or organizations. On this type of account
neither interest is allowed nor service charges deducted by bank. In this type of account
frequently transaction are occur and no limit to bound the account holder for deposit or
withdrawal.
PLS term deposit (TFC)
Make a wish to secure long term investment, UBL’s term deposit receipt or called
term finance certificate is the smart choice, just make an investment and see
your deposit grow over time.
Get an attractive rate of interest consistently
Profit is credited to your account after every six months
Principal amount is secured
Special notice deposit account
If you wish to park your deposit for short time than UBL offers Special Notice Deposit
Receipt (SNDR). By parking funds in SNDR
Get an attractive rate of return
Profit is credited to account holder every six month
This type of account is to secure investment for short time
In this account investment made either for 7 days or for 30 days
PLS SAVING ACCOUNT
PLS saving account is choice when to keep deposit in secured saving account .in this
account have a limitation on withdrawal of deposit, only two time in month can
withdrawal from account ,
5.4.6 Second week
Cash department
This is the most important and sensitive department of the bank operation. No one is
allowed to enter in the cash counter without the permission of cash officer. This
department deal in all cash related operation like cash received, cash paid, bill received
etc. in the G.T road branch all work is done manually, no advance facilities is available
to casher. It has to perform following works in all days
Received of cash
Payment of cash
Record of paid cheques
Deposit receipt record
Record of bills received
Closing balance
Procedure for cash payments
Cash payment is the process in which the casher paid cash to customer against the
issuing of cheque. Cheques first come to token assigner who check its account , either
it has balance or not then check its signature and then give t to accountant who verify all
the signature and recoding process of cheque and in last a token give to
customer .customer then go to casher and cash it cheque. Cashers give cash and
record it in his payment register.
When cheque is come for payment special care is taken about customer signature,
cheque due date, amount in figure and words. If some thing found wrong then cheque is
not passed for payment.
Procedure for received cash
For depositing the cash in bank customer first fill the pay in slip. The pay in slip
consisted the date at which cash deposit, the account no in which it deposit, name of
account holder, amount of deposit in figure and in words and signature of account
holder or thumb on it. Then it deposit it to casher who account the amount and record it
in received cash register and put stamp of cash received on it and its signature and then
give a part of it to customer. In last it gives the remaining slip to accountant to record it
in ledger
5.4.7 Third week
Clearing Department
Every bank acts as both paying as well as collecting bank. A large part of this work is
carried out through the bankers clearing house. for bank, following are the requirement
of being a member of clearing house.
It must be scheduled bank i.e. it is registered by State bank of Pakistan
50 cheques per day must be drawn on it for the continuously three months
It must have account with State bank of Pakistan
Sufficient balance according to requirement of State bank of Pakistan must be in
account of that bank
A clearing house is place where representatives of all bank of the city get
together and settle the payment and receipts of cheques drawn on each others
Normally clearing is carried out by State bank Pakistan, but in the area where state
bank have no branch, National bank work as subsidiary of SBP.
Function of Clearing Department
to accept transfer, transfer delivery and clearing cheques from the customer of
branch and to arrange for their collection
to arrange the payment of cheques drawn on the branch and given for collection
to any other branch of UBL or any other member or sub member of the local
clearing house
To collect amount of cheques drawn on member or sub member of local clearing
house, sent for collection by UBL branches not represented at the local clearing
house.
Types of clearing
Clearing department deals with the two types of clearing
a) Inward clearing
b) Outward clearing
Inward Clearing
Cheques drawn on UBL, presented to another banks or which is given to UBL agent for
clearing. That one is called inward clearing for UBL. So inward clearing is outflow of
funds to collecting bands reducing the balance in the clearing account.
Outward clearing
If suppose customer present Cheques in branch in which I did internship and are not
UBL bank cheque but customers have accountholder of UBL and present it in UBL to
collect the amount on its behalf know as outward clearing for branch. So outward
clearing is inflow of cash from other or payee bank into the UBL branch account in
clearing house and it increase the UBL balance.
Procedure of Clearing
At 10:30 am authorized representative of all bank of city get together in state bank of
Pakistan for 1stclearing of day, where all banks made entry in clearing house register
and exchange of all cheques they have of different banks, here 1st clearing ends.
Representatives of UBL takes the cheques drawn on UBL these cheques are entered in
the inward clearing registered and after sorting out these are delivered to respective
branches of UBL. Some cheques are passed and some may be dishonored and a
memo showing the reason of dishonored is attached with them.
At 12:30 pm the entire representative again get together for second clearing where
payment and receipt of passed cheques takes place and dishonors cheques are
delivered back to the representative of respective banks. There is no physical payment
or receipt of cash takes place, actually every clearing house agent(bank) have account
with SBP which is debited or credited respectively with an amount equal to the amount
of receipt or payment. If the amount of payment exceeds the amount of receipt the extra
funds from head office are called in the form of TT’s and till that time clearing house
remains open
5.4.8 Fourth Week
Remittance
Remittance means transfer of funds from one place to another
This department perform the function of transfer of money
Modes of Remittances
Demand draft (DD)
Telegraphic Transfer (TT)
Mail Transfer (MT)
DEMAND DRAFT
A demand draft is written order to pay money drawn by one office of a bank upon
another office of same bank, for s a sum of money payable to or to the order
(specified person) on demand
Demand draft can be issued to customer as well as to non customer against
cash or cheque
Requirement for DD
The teller /officer has verify the original ID and take its photocopy and return the
original ID
Photocopy of ID attached with the application
Procedure for issuance of demand draft
Fill up the form containing following columns
Date
Branch
Amount in figure and words
Beneficiary’s details
Beneficiary’s name
Beneficiary’s account number
Beneficiary’s ID number
Bank’s name and address
City
Applicant’s signature
Charges on DD
The bank receives different types of charges from the applicant on issuance of DD
which include...
Central excise duty
Commission
Tax
Postage charges
After filling the applicant the customer put its signature on DD form and deposit their
cash or cheque on counter. Particular of demand draft are recorded in demand draft
register. Separate folio is allocated in demand draft issued register for each branch.
Telegraphic Transfer and Mail Transfer
Procedure for Issuance of TT
Filling up of TT/MT application form
Name of payee with complete address, telephone no, at drawee’s
branch and name of the drawee’s branch is written on TT application
The purchaser deposit amount of TT, commission and telegram
charges with cash counter
After depositing the cash, memo of cost is given to the purchaser duly
signed by officer
5.4.9 Fifth Week
Accounts Department
Account department is the most important department of bank and it is the back bone of
bank. The branch I did my internship has done its account related work online as well
manually, but now the most work is done online at computer. Different book of accounts
are maintained here. Different statement of bank are prepared here like monthly,
quarterly, semi annually, and yearly financial statement are prepared here. Voucher
system is the basic of this account department because its keep the record of every
transaction which took place in the bank. And with the help of voucher it different entries
are then passed in their individual heads account.
Function of Account Department
Following activities are performed by account department
To prepare and maintain the voucher
Updated the general ledger
To prepare different types of statement
VouchersEach and every transaction which took place in bank are made through vouchers and then at closing of work it will recorded under different head of accounts and then match balance. Vouchers are of two types:
1. Debit vouchers
2. Credit vouchers
These two are again divided into three sub categories
i. Cash vouchers
ii. Clearing vouchers
iii. Transfer vouchers
All transaction which are take in bank like deposit ,withdrawal of cash clearing these are
done by preparing vouchers. A sheet is prepared of all these working which are passed
in day are then consolidated and summarized. This sheet is called supplementary
sheet. It provides help in preparing Cash book. Supplementary sheet are of two types.
Debit Supplementary Sheet
In which all debit cash voucher, clearing voucher, transfer voucher are included
Credit Supplementary Sheet
In which all credit cash voucher, clearing vouchers, transfer vouchers are included
Cash BookIt is maintained to keep the record of daily received and payment vouchers. Cash book is consisted on the opening balance and closing balance of day. Balance of cash book is match with all vouchers balance for correct balance.
Ledger for Term Deposit
Another function of account department is to maintain and up-to-date ledger books
manually. Term deposit receipt or TDR ledger is updated after every month for
estimated of profit on customer account. Account department has to prepare different
types of ledger, with the help of these ledger accountant prepares provisional ledger,
summary ledger and also statement of provisional expenses. The profit will be the
expense of the branch.
Updating General Ledger
After recording of balance of vouchers the balance is transfer to the individual head
account for updating of general ledger. Two main heads of General Ledger. One is
Income account and other is Expenditure account. Separate ledger register is prepared
for every individual head of account. All transaction in cash, clearing, deposit, transfer,
withdrawal of cash, foreign exchange, advances are took place through ledgers.
Account department prepare and update the following general ledger and other account
books.
Daily general ledger for expenses
Daily general ledger for income
Monthly general ledger for Assets
Monthly general ledger of liability
Format of entire above ledger is approximately same. General ledger tells about the
account number, its description, and balance.
5.4.10 Sixth Week
Advance department
In sixth week I learned the advance work. Advance is the amount which is given by
payeer to payee on promise to return it on some future date, and rate of interest is fixed
on it. So in banking sector the advance is the promise that the borrowed amount is paid
back in future in installment plus fixed rate of interest on it. The advance is given to
person by pledging some security with banks like land with equal or extended amount
pledge with bank as security for advance
Types of Advances
Demand Finance
Cash Finance
Overdraft Finance
Demand finance
Demand finance is that type of advance in which bank made contract with its customer
that in future I will give you contracted amount for you need at some fixed rate. For this
bank take security which is 100% equal or more value of the advance money. It may be
in shape of stock, land or other financial instrument. Suppose customer come for
advance of 5 million, in UBL, bank make contract with that customer that it will provide
you the amount in future when you need and UBL charged the interest rate of 15 to
20% on providing of this advance from customer and take security of equal amount of
advance from customer for safety.
Cash finance.
In this it will given to those which have the short term need of cash like sole proprietor,
partnership company etc for meet the timely need of cash this advance UBL give only
those person on whom the bank has full confidence and they are the loyal customer of
bank. For this bank take security which have value of 50% or more than 50% of
advance. Interest rate charge on it base on type of security, UBL charge interest rate
from 15 % to 20 %.
Over drafts
Over draft is the advance in which bank allow the it’s loyal and most important customer
to get money even if the amount actual is not have in its account that is called the over
draft advance. In which bank give limit to its customer on current account to over draw
the amount from its actual amount of account. For this bank charge the interest or
charges on the amount that is actually over draw from account. Customer takes the full
advantages of over draw of money when he needed. And when it returns the money it
debits the account with amount of money.
Overdraft might be unsecured or secured overdraft. Unsecured is that in which rely
upon the personal security of the customer and in secured overdraft bank allow the
customer that he/she will overdraw the amount from its account after providing the
security to bank, security may be of Government or first class financial instrument.
5.4.11 Summary of learning
Skilled I learned during internship
I started my internship in UBL according university requirement. Internship gives me
great opportunity to learn the practical work and apply knowledge which I learn during
my MBA and in b.com. I do not know much about banking work, as I worked in different
department in six week .in small period of internship staff member give their time and
taught me about the banking work, I thankful to all of them .as I started my internship.
Branch manager welcome me and introduce the other staff member, so I started work.
First I know who to deal with customer and provide them services at our best. I also to
get knowledge of opening of different types of accounts, its documentation and other
procedure of account opening. As bank basic financial services which include loan,
deposit of customer, so in next step they teach me who to get money from customer
and recorded it in ledge and provide the customer the deposit slip. Clearing in these day
of banking become the important part of banking in clearing I basically get skill that the
cheques which are not that branch. It may be of other bank or other branch of same
bank. So on customer request send it by crossing to that branch of which it have. Also
got knowledge of Making Demand Draft, Pay Order, and Telegraphic transfer and pass
entries of it in relevant register.
During my internship all staff member help me to fulfil my internship specially Mr.
Osama Aziz who is so kind and corporative, he tried his best to give knowledge he have
to me to know the banking field in that short time period so I got skill to deal to customer
as quickly as possible and also know procedure to open account, got skill of clearing
and outward billing collection, also work with cashier.
What kind of responsibilities you have undertaken during the internship period?
I worked in account department, also work in deposit field they also teach me who to
deal with customer, and also did responsibility in clearing of cheques, demand draft pay
order.
In first week I work as who to open account of different types like Opening of an
Individual Account, Opening of Joint Account,Opening of an sole proprietorship account
and also to work which activities carry when close the account of customer.
In second week I worked in deposit department and got knowledge of receiving of
money in different account like Current deposit (UBL business partner), PLS term
deposit receipt, Special notice receipts, PLS saving account, and Current deposit and
know different rates at which bank give loan to its customer and businesses for their
financial needs. It aware me that which person required what type of account according
to its needs.
I also work in remittance department and got ability to handle the different modes of
remittance. Remittance modes include demand draft, Telegraphic Transfer (TT), Mail
Transfer (MT). who to fill the form ,complete name ,address, amount , branch name
where it send ,charges of its etc and in final make entries of remittance in remittance
register.
In next step I work in clearing of different financial instrument like cheques, its
procedure and function of clearing., I have learned how when your client give you
another bank or branch cheque and request to transfer that fund from that bank or
branch to its account. It work without involving cash through “State Bank’s clearing
house” or we can say in other that cheques which cannot be cash at the cash counter of
the bank.
I have also learned about account department and functions of account department..It is
department in which all records and activities of all days are recorded in general ledger.
It is the most important recording register of banking activities of all day of all individual
activities like cash deposit , and written of cheque and get deposit from account. in this
department also maintain the different register like clearing, demand draft order, pay
order .Account department also maintain voucher of different transaction which bank
made in whole day and record of it in its relevant register like deposit voucher and
credit voucher.
In last of my internship I work in advance department. In this period in teach who to
make loans like loan at demand in this loan provided to customer at its demand when it
needed, interest is charged according to set rate of loan annually. Loan are giving by
putting some security against loan like property, gold or some financial instrument have
worth equal of loan or exceed of it.
As I done my internship in bank because I have future plan to join bank so doing worked
as internee in bank .so it increased my skill and helpful for me in future when joining
bank. I know to deal with customer which will help me in future who to satisfy customer
because the customer satisfaction is the main focus of bank in these days. It introduce
me the environment of banking sector and aware me the skill which are necessary for
working in bank. Banking sector are growing so lot of chances in this sector to develop
my future career. So in future as I learn some about banking so easy for me to learn
more quickly when join banking sector.
How do you think the internship activities that you carried out are correlated with
your classroom knowledge?
Yes the basic of accounting which I have learned during my study have help me in
doing internship so basic of accounting are as same as we learn in our study, while the
different management theories and policies which were taught by our teacher not
similar, every manager has their own some policies or obey the policies developed by
top level .we read about sharing of knowledge, but in practical no such policies are
carried out by manager they only instruct according to top management policies, in
short some book knowledge are carried out but most of not
6. Concluding part of the Report
6.1 Conclusions
During my internship I have learned lot of thing about bank as I have limited experience
so I try my best to learn from my internship and observe the things in my internship
period so I things I learned and observe present in conclusion
Organization in which I did internship is commercial bank which provided the different
commercial facilities to general public. It provided lot of services to general public, they
tried their best to satisfy the customer but lot of flaws in management practice like
hierarchy level is upward to downward. Upper management just give order to lower
management and not concern from them so policies are not properly apply they must
take suggestion from lower management because they deal directly with customer.
Centralization of authority and staff is bounded to obey according to instruction. There is
lack of coordination among different department and employees also, communication
level is very poor. Customers are not fully satisfied with services or delivery of services.
Numbers of employees are low in branch so that of it Burden of work over employees,
they have to work till late from working hours. Branches are not up-to-date with
advanced technology. So because of it delivery of services to customers is not quick.
Very important department of bank, but focus on it to improve its services and provide
latest technology is very slow. Number of cash counter is less than other new and up-to-
date banks, so casher face lot of problems and have lot of work burden on it and it
cause some time that give more amount then actual it happen in rush hour when
number of customer is too much and one casher for all. They have no counting
machinery in all branches which help them in counting of currency. Fake currency notes
also problem for casher .it come from other branches or it may be happen in rush hours
period, so UBL management must up-to-date its cash department with latest equipment
for the help of its employees.
The depositing procedure is old; there is no improvement in process which gives
relaxation to customer. Account opening form is not well designed it restricted the
accommodation of more than two person. Withdrawal of cash is not up to dated it using
manual process no advance equipment is used for verification of signature of account
holder. In case of special order cheque when necessary of specific person is present at
time of withdrawal, some time give to another person on its behalf because of fear of
loss of that customer or some time strong relation also works in this case.
Clearing is not well up to dated when cheque of other branch is send not know have
balance in it or not because different banks are not interrelated with each others. Some
time signature is not match or return memo is not filled properly or wrong stamp put is
some cases.
Credit department is most important department in these days for bank. It generate
extra fund for bank in shape of deposit and loan giving. But proper care is not carry in
giving of loan or other financial assistance which cause loss to bank. Like no proper
security is pledged for loan giving or not properly investigated that person to whom loan
is giving is credible or not so in last it become bad debit for bank like in case of credit
card bank face lot of problems in recovery and also in car financing.lot of money of
banks become bad debit. So manager required extra skill and knowledge for it to
perfectly deal this.
Marketing of its new services is very poor and say that in marketing UBL is very slow.
Employees are not properly deal with customer some time their behavior is not good
with their customer. They do not know the latest techniques of marketing. Lack of the
promotional activities and Put no attention on the overall environment of bank or to
improve it.
Their no properly security system in bank, no security camera and security alarm in
case of emergency, private security guard is used who is not properly trained so risk of
robbery all time.
6.2 SWOT Analysis:
Strengths
UBL with an integral network of over 1400 branches nationally and 19 overseas
branches give direct access to a comprehensive range of better banking facilities
to help you to monitor your business internationally.
UBL have also overseas branches in QATAR, UK, USA, YEMEN and BEHRAIN
UBL is the pioneer in banking sector and providing the commercial services to its
customer and it try its level best to provide the latest product and services to
satisfy the customer by making good planning and strategies like introducing
Islamic banking and online branches facility.
UBL has 620 billion of assets, capital reserve of 120 billion and solid track of 50
years.
UBL has restructured during his 50 years of banking to provide the better
services to its customer as well as the improvement of its employees and
management team to better work for the increasing of bank efficiency
UBL CONTONUOUSLY IMPROVE ITS PRODUCTS AND INTRODUCE THE
NEW AND INNOVATED PRODUCTS AND SERVICES IN MARKET FOR THERI
CUSTOMER TO PROVIDE BETTER SERVICES TO SATISFY THEM
REGULARY IMPROVE ITS EMPLOYEES SKILLS AND THEIR KNOWLEDGE
WITH MARKET FOR THEIR WORKING
INCREASE THE LEVEL OF RESOURCE MOBELIZATION BY INTRODUCE
THE NEW ACCOUNTS FOR SAVING WHICH FULFILL THE BASIC DEMAND
OF CUSTOMERS
UBL provide the complete range of banking products and services to its
customer including retail banking, corporate and institutional banking, trade and
consumer finance
Improve quality services by apply new technology
Now mostly all branches are inter links with each other and with head office
directly which increase the level of efficiency
It has been decided to introduce the concept of “TRADE FACTORIES” where all
the trade related process will be centralized. In this case the customer account
could be located at any branch, but all the approvals, document, negotiation;
record keeping will be carried out at the trade factories. Three such centers are
being established at Karachi, Lahore and Islamabad.
UBL Sahara free insurance cover of up to 1 million
UBL was pioneer in introducing an important service to customer where in
customer are able to get their rates by dialing fax number in the bank. This has
proved a very successful idea.
UBL Brought Humrah Rewards Program to make you a winner every time.
Reward for you to win and enjoy on the move within your city or travelling up
country, UBL Humrah Rupee Traveller Cheques are the most secure and
convenient way to carry cash and travel with peace of mind
UBL Uni Saver account is an innovating way of serving your banking needs. Be it
trade, business or personal fiancé, the UBL Uni Saver allows you maximum
flexibility, yet gives you optimum returns.
Provide the 24 hours to customer the tele verification of Humrah Travellers
Cheque through its customer help line service.
Major bank in the getting deposit and providing advances
Made complaint network on its web site at which customer are sending their
complaints, and respond on that complaints is immediately.
UBL Uni Saver concept is introduced to attain and satisfy customer. UBL aim is
to provide the services which best satisfy to their customer very well.
WEAKNEES
Most of employees are not well qualified and do not have right professional
attitude that may hinder UBL to perform up to the mark and to satisfy their
sophisticated client. Most of them are graduates and under graduates
Management offer low profit on profit and loss account approximately 7% before
deducting tax. The other banks offer more than this
Employees involve in internal politician which effect on efficiency delivery of
services
Very few employees are honest to their work as well as with management, they
often do not care the customer and to they do not pay full attention on providing
better services to them
In most case the banker give favour to those customer who have huge some of
deposit in bank or they have direct relation with the banker and neglect to those
who have no large deposit or relation with them. I myself noticed this one during
my internship period
Networking and advance technology is not latest, and also not available to every
employees and even they use old version of program in their system, system is
not up to dated as well
Most of loan are not covered because of pledging security is not sufficient for the
amount of loan, so it become bad debts
Not using modern techniques of banking
All branches are not fully computerized till
OPPORTUNITIES
The banking sectors has been entered into new era of advancement with
innovated products and online facilities which other simply don’t have
Government of UAE has declared a free industrial estate which is having its own
free port, in which free tariffs are to be imposed. UBL has invested in this area by
opening new branches there.
Commercial bankers can become the single source of financial services for small
business, but to do so they must invest in IT that designed to provide products
and services to small business. They should look at their branches and web
based deliver. UBL the third largest bank can do well in Pakistan
UBL has large number of branches in all over the country. But these are not well
equipped with latest and advance technology and instruments. So to capture
market the bank must launch the new and innovate products and services to take
the large share of market and maintain their position in market and equipped the
branches with latest technology.
THREATS
New banks like ASKARI. FAYSAL, ALFALAH can cause the loss of the market
share of UBL because these banks are providing better services and these are
fully equipped with latest technology so the delivery of services is better than
UBL
New banks are introducing new and innovated products and they are transfer
their traditional banking facilities to modern banking operation, because of
keeping in view the changing demand of time and emphasizing more on
personalized services, electronic funds transfer, sophisticated financial products
such as electronic banking, auto teller machines and evening banking. This is
great threat for UBL if it not change according to demand of customer
No stable Government in Pakistan change in Government mean change in
policies so not provide the smooth way of success
Current condition of Pakistan is not suitable for investment so it cause low profit
of bank
High inflation rate in Pakistan cause the lower of saving and investment
Concept of evening and Sunday and online banking is big threat for UBL, and
UBL is behind from this so face problems
Freezing of foreign currency account by Government of Pakistan is also fear for
bank.
SUGGESTIONS
Bank should hire new enthusiastic, energetic and hardworking staff with
professional abilities and knowledge
UBL’s top management must adopt such strategy, that will helpful in eradication
of internal politics
The bank should make some strategies to educate the employees and general
public about the bank’s services and products
Introduce the process or team who investigate on the creditors worthiness, so
that in future the fraud can be stopped and reduce the fund to become bed debits
In bank must be a counter at which only provide the information to customer for
their problems and services
In order to check the efficiency of employees must be regular visit in all branches
by management team.
Regular training and seminar are launch to improve the knowledge and skills
Banks is not fully equipped with latest machinery like auto teller machine, latest
system, DSL and proper security system
Not deal in opening of letter of credit and to deal in export and import facilities, so
bank should hire export and import staff for such types of activities
No proper marketing is done by manager and no strategies are applied for
effective working. All the focus is on attractive the deposit no focus on other
facilities or services other banks have ,now a days are introducing new scheme
of Corer Patti by HBL and Prize on Traveler’sCheque by MCB
8. References:
Ubl G.T road branch
www.google.com
ubl.com.pk
United Bank Ltd. reported 3rd quarter 2010