CHAPTER IINTRODUCTIONA. BackgroundThe work challenge in this globalization era is really hard. The quality of education is a major factor in answering the global challenges, because it is very necessary to meet the market with the global challenges. In this case, the purpose of implementation of English education is to get a workforce quality which is capable of fulfilling work to achieve change, development and growth in order to meet the needs of qualified manpower, especially in the business world. One effort to gain experience in the world of work is to join the internship program which is regarded as the best way to apply the skills and knowledge students gained from the university.In addition, the internship is a medium to introduce the employment opportunities to the students, because they can see, know, accept and absorb knowledge about accounting or management, computer applications and use of English in the business world before they work in public institutions or company.Business English is one of the study programs at the State University of Makassar, Faculty of Language and Literature. With this program, the students who will complete their studies should take the internship program as one solution to apply the knowledge obtained from the campus, such as introduction to business, computer programs, business correspondence, presentations, and English for Banking,PT Semen Tonasa is one of the public companies which have the task to run the government programs in the manufacture of cement and construction needed by society. In Indonesia, the need for cement shows a rapid increase. This is caused by many constructions of various types of industry. There are several divisions in PT Semen Tonasa who have different responsibilities, such as: Planning Division, Engineering Division, Commercial Division, Finance Department, Organization and Human Resources Development Division, Internal Audit and Communication, Legal and Administrative Division.B. The Objectives of the Internship1. Improving and expanding students skill to enter into fieldwork which is appropriate with the need of education program.2. Knowing what the companys activity is, such as administration and export section.3. Giving work chance in business activity, especially management and company accountancy.4. Acquiring input and feedback, to improve and develop promoting of Business English education based on society needs.5. Giving the student a chance to make socialization in real fieldwork.

CHAPTER IIGENERAL DESCRIPTIONA. Brief History of PT Semen TonasaPT Semen Tonasa is the largest cement producer in Eastern Indonesia. Since the beginning, the company has set itself to bring the meaningful life of the nation through the contribution to national development. This commitment has become the main focus of corporate operations for the period up to the future.Began in 1960, based on MPRS decision no. II/MPRS/1960 dated December 5th 1960, the council set out to build cement plant in South Sulawesi, located in the Village of Tonasa, Balocci District, Pangkep Regency, about 54 km north of Makassar. Tonasa Cement plant unit I was the project under the Department of Industry and it was the result of cooperation between the Indonesian Government and Czechoslovakian Government that began in 1960 and inaugurated on November 2nd 1968. The plant used wet process, with designed installed capacity of 110,000 tons of cement per year. In 1984 the Tonasa Cement plant unit I discontinued from its operation because of inefficiency reason due to its wet process. In order to increase the development of the factory, based on Indonesian Government Regulation no. 54/ 1971 dated September 8th 1971, Tonasa Cement plant was set as a State Owned Company in the form of General Company. Then, based on the Indonesian Government Regulation no. 1/ 1975, on January 9th 1975, the status of General Company changed to Limited Liability Company.In order to meet the demand of cement need and the development of nations life, based on Bappenas approval no. 032/XC-LC/B.V/76 and no. 2854/D.1/IX/76 on September 2nd 1976, the government set out to build Tonasa Cement plant unit II. The plant which was the result of the cooperation between the Indonesian Government and the Canadian Government operated in 1980 with the designed capacity of 510,000 tons of cement per year, and then optimized to be 590,000 tons of cement per year in 1991. Cement Tonasa plant unit II is located in the Village of Biringere, Bungoro District, Pangkep Regency, which is about 23 km from the Cement Tonasa plant unit I.After Tonasa Cement plant unit II, in 1982, based on Bappenas approval no. XC-LC/B.V/1981 and no 32. 2177/WK/10/1981 dated on October 30th 1981, Tonasa Cement plant Unit III was established in the same location with the Cement Tonasa plant Unit II. The plant with 590,000 tons of cement per years is the result of a partnership between the Indonesian Government and West Germany Government. The plant was finished at the end of 1984 and inaugurated by President Soeharto on April 3rd 1985.Next, the company continued to expand the factory due to the increase of cement need. And based on the letter of the Junior Minister of Industry no. 182/MPP-IX/1990 on October 2nd 1990, and Minister of Finance Letter no. S1549/MK.013/1990 on November 29th 1990, the expansion was done by building a Tonasa Cement plant unit IV with installed capacity of 2,300,000 tons of cement per year. Unit IV is located near Tonasa unit II and unit III.During the four decades the company has brought great contribution to the country. This commitment will continue to be followed to increase a better life for the homeland and the nation in the future. Answering these challenges, through the EGM No. 24 dated on December 24th 2007, shareholders decided to increase production capacity in order to face competitive markets in the country. The efforts were done through building plan of the Cement Tonasa plant unit V with a designed capacity of 2,500,000 tons of cement per year and the development of power plant with a capacity of 3,480,000 tons of cement per year, which comes from the Cement Tonasa plant unit II, III, IV. The existing Power Plant has the capacity of BTG 2 x 35 MW. With Cement Tonasa plant unit V, the total installed production capacity increases to be approximately 6,000,000 tons of cement per year and power plant of 120 MW.The Company believes that with the development of production capacity through the development of Cement Tonasa plant unit V, the company always focuses on the needs of national development and the progress of state and nation.B. Brief Profile

GovernmentShareholders

Public

StatusState-owned Company: September 8, 1971Limited Liability Company: January 9, 1975Consolidation with PT Semen Gresik Tbk (PT Semen Indonesia Tbk): September 15, 1995Installed Capacity: 5,980,000 tons of cement/yearHead Office/Plant SiteBiringere, Pangkep, Sulawesi Selatan 90651,Phone. (0410) 321345 (hunting), Fax. (0410) 310006, 310008Makassar Representative OfficeJl. Khairil Anwar No.1 Makassar 90113, Phone & Fax. (0411) 321823Jakarta Representative OfficeGraha Irama Lt. 11 Jl.H.R. Rasuna Said Kav. 1-2 Kuningan Jakarta 12950Phone. (021) 5261161 4, Fax. (021) 5261160MarketingPangkep : Telp. (0410) 310009, (0410) 310019, Fax: (0410) 310060Makassar : Telp. (0411) 323758, Fax: (0411) 311973Toll Free: 0 800 1 866272C. Vision and Mission1. VisionTo become a leading and efficient cement company in Asia

2. Mission To increase company added value as stakeholders expect To manufacture quality products with competitive price and time delivery To adopt more efficient, safe and environment-oriented technology To create work environment which is able to trigger employee is motivation to work professionallyD. Organization Chart

President Director

FinanceDirectorMarketingDirectorR & D and Operation DirectorProductionDirector

SalesProcurement & Inventory ManagementHuman Resource (SDM)Accounting & TreasuryDistribution & TransportationRaw Material Production

Engineering & Construction DesignClinker Production

Marketing & Planning DevelopmentCement Production

Business Development & SismenTechnicalPlanning

Quality Assurance & EnvironmentPowerPlant

= Department

E. Job Description1. President DirectorPresident Director is the top level manager of the company whose responsibilities are to lead, coordinate, and handle all of the management activities of the company.President Director is assisted by four directors responsible for managing activities in each sector. They are Production Director; Operational, Research & Development Director; Marketing Director; and Finance Director.President Director also controls the activities happen in the Internal Control Department. This department is assisted by two bureaus: Operational Control Bureau and Finance Bureau; each consists of sections.2. Production DirectorProduction Director has a duty to help President Director and control the activities take place in five departments, are:a) Raw Material Production DepartmentThis department oversees The Bureau of Mining, Heavy Equipment Maintenance Bureau, and Bureau of Operation A. As with other departments, this department is also in charge of several sections in performing their duties.

b) Clinker Production DepartmentThis department oversees the Bureau of Operations B, Maintenance Bureau of Machine B, Bureau of Maintenance Electrical and Instrument B, and assisted several sections in their duties.c) Cement Production DepartmentThis department controls the Operation C Bureau, Maintenance Bureau of Machine C, Bureau of Maintenance Electrical and Instrument C, and aided by some sections in performing their duties.d) Technical Planning DepartmentThe department is in charge of the Bureau of Plant Workshop, Bureau of Plant Engineering, Factory K 3 Bureau, Bureau of Energy, and aided by some sections in performing their duties.e) Department of Power PlantThe department oversees the Bureau of Plant Operations, Plant Maintenance Bureau, Bureau of Power Distribution, and aided by some sections in performing their duties.3. Operational, Research and Development DirectorResearch and Development Director has a duty to help the President Director to perform research and human resource development. This director controls four departments, are:

a) The Department of Procurement & Inventory ManagementTo run the job, this department is in control three bureaus, namely: Procurement Bureau, Warehouse Bureau, Service Procurement Bureau, and other sections.b) Engineering & Construction Design DepartmentIn performing its duties, the department oversees two bureaus, namely: The Design Bureau, Construction Bureau, as well as supervises several sections.c) Department of Business Development & SismenIn performing its duties, the department oversees two bureaus, namely: Bureau Sismen Development and Evaluation of KPIs, Business Development Bureau and Capex, and oversees several sections.d) Department of Quality Assurance & EnvironmentIn performing its duties, the department oversees two bureaus, namely: Bureau of Quality Assurance, Bureau of Environmental and Proper, and oversees several sections.4. Marketing DirectorMarketing director is in charge of helping President Director and controlling the activities at three departments, are:a) Sales DepartmentThe department oversees the Bureau of Marketing Region I, Region II Marketing Bureau, Region III Marketing Bureau, and the Bureau of Planning and Marketing Administration (PAP), which is assisted by several sections.b) Distribution & Transportation DepartmentThe department oversees the Bureau Distribution I, the Distribution Bureau II, and the Bureau of Planning and Control of Cement and bags, as well as the Bureau of Bagging Unit and assisted by several sections.c) Department of Marketing & Planning Development This department oversees the Bureau of Planning and Market Analysis, Bureau of Promotion and Consumer Services, and assisted by some sections.5. Finance DirectorFinance director is in charge of helping President Director and controlling the activities at two departments, are:a) Accounting & Treasury DepartmentThe department is in charge of the Bureau of General Accounting and Management Accounting Bureau, and assisted by some sections.The department also oversees the Fund and Tax Management Bureau, and the Bureau of Asset Management and Debt, and aided by some sections.

b) Human Resource Department (SDM)The department oversees the Bureau of Human Resource Services, Bureau of Education, and the Bureau of Health Services, and assisted by some sections.F. Products1. Ordinary Portland Cement Type I (OPC)Ordinary Portland Cement Type I also known as OPC is hydraulic cement as a result of a mixture of clinker and gypsum. Ordinary Portland Cement (OPC) produced by PT Semen Tonasa meets the requirements of Indonesia National Standard, SNI 15-2049-2004 and ASTMC 150-2004.Ordinary Portland Cement has a high compressive strength, suitable for any kind of building, including high buildings, housing, bridges and roads, airport runway, concrete, dam and irrigation, building element such as paving block, hollow brick, roster, etc.2. Portland Composite Cement (PCC)Portland Composite Cement is a hydraulic binder material which is a result of a mixture of Portland cement, clinker and gypsum with one or more additional organic material, or the result of mixture of pulverized Portland cement and other pulverized organic material.Portland Composite Cement (PCC) produced by PT Semen Tonasa meets the requirements of Indonesia National Standards SNI 15-7064-2004. Portland Composite Cement is useful for general concrete construction, masonry work, road, building alls, special building element such as paving block, hollow brick, sloop, pressers concrete, precast concrete, etc.3. Portland Pozzoland Cement (PPC)Portland Pozzoland Cement also known as PPC is a hydraulic cement made of homogenous mixture between high blaine Portland and pozzoland cement which is produced by mixing Portland cement clinker and pozzoland at the same time, where there is 15-40% mass of Portland Pozzoland Cement.Cement produced by PT Semen Tonasa meets the requirements of Indonesia Standards SNI 15-0302-2004 Type IP-U 9. PPC is suitable for building 2-3 level, general concrete construction, ralf foundation and dam, construction in humid and swamp area and high aggressive sulfur level finishing, and plastic mixture.G. Customer and MarketCompany makes serious efforts to increase the customer loyalty in marketing area by various steps. Interlaced the best cooperation with distributors as business mediator and have a share in development various infrastructure project that an effort do by company to keep on expand segment of market.There are three marketing area of PT Semen Tonasa:Region I:North Sulawesi, Middle Sulawesi, South Sulawesi, South East Sulawesi, West Sulawesi.Region II:East Kalimantan, Middle Kalimantan, South Kalimantan, West Kalimantan, DKI Jakarta.Region III:Maluku, North Maluku, Papua, West Papua, Timor Leste, East Nusa Tenggara, West Nusa Tenggara, Bali.PT Semen Tonasa also exports to the countries such as Bangladesh, Singapore, Vietnam, Nigeria, Dili, Hongkong, Taiwan, Malaysia, Cambodia, and Africa. To advocate the marketing, PT Semen Tonasa operates 8 facilities packing plants and indued piers in Biringkassi, Makassar, Bitung, Samarinda, Banjarmasin, Celukan Bawang Bali, Ambon, and Palu.PT Semen Tonasa has distribution access, as follow:

Main Distributor(East Indonesia)DISTRIBUTION ACCSESS

Sub DistributorWhole IndonesiaThe residue of over-product in ExportSub DistributorWhole Indonesia

StoreStoreStore

END USER : Private and government project, Individual

Distribution AccessMain DistributionMain distribution consists of the first distribution chain that will be the next distribution access determiner. Main distribution located in the massive region, such as the big islands of East Indonesia in marketing area.Sub DistributionAfter through one of main distributor, then it will distribute to sub distributor as part of province or cities in each region. The distribution list of PT Semen Tonasa in some private enterprise channel: PT. Prima Karya Manunggal, marketing region in South West Sulawesi, North Sulawesi, Samarinda, Bali. CV. Bali Agung, marketing region in Bali. UD. Pratama, marketing region in South Sulawesi. UD. Pelita Indah - Makassar, marketing region in South West Sulawesi. UD. Pelita Indah Palu, marketing region in Middle Sulawesi. PT. Dinar Cahaya Abadi, marketing region in Maluku. CV. Wahana Multi Cipta, marketing region in North Sulawesi. PT. Hasrat Abadi, marketing region in North Sulawesi,Middle Sulawesi, Gorontalo. FA. Cipta Jaya, marketing region in Papua. CV. Catur Kencana Sakti, marketing region in South West Sulawesi, Papua, Maluku, North Maluku, East Nusa Tenggara, West Nusa Tenggara. PT.Oesaha Dagang Indonesia, marketing region inSouth Kalimantan, Middle Kalimantan. PT.Century NP.Pratama, marketing region in Gorontalo,North Sulawesi. PT.Sinacana Putera Abadi, marketing region in South Kalimantan, Middle Kalimantan. CV.Sinar Dagang, marketing region in South West Sulawesi. CV. Bintang Mas Jaya, marketing region in South West Sulawesi, North Sulawesi,Papua. CV.Gayaco Utama, marketing region in South West Sulawesi. CV.Surya Jaya, marketing region in East Kalimantan, West Nusa Tenggara. CV.Indah Sari, marketing region in South West Sulawesi, East Kalimantan, East Nusa Tenggara. CV.Surya Karya Prima, marketing region in North Sulawesi. PT.Epa Distributor Makmur, marketing region in North Sulawesi. CV.Tunas Karya Lancar, marketing region in East Kalimantan. PT.Garindo, marketing region in Middle Sulawesi,East Kalimantan. PT.Padi Mas Prima, marketing region in South West Sulawesi, Maluku, East Kalimantan, Bali, East Nusa Tenggara. PT. Kalindo Etam, marketing region in East Kalimantan. PT.Bela Co, marketing region in Maluku, North Sulawesi. PT.Karya Kreasi Prima, marketing region in East Kalimantan. PT.Wiharco Prima, marketing region in Papua, West Kalimantan, Maluku.StoresAfter through the sub distributor, then it will distribute to the stores.CustomerThe consumers or end users of cement marketing system are private and government project, and individual.

CHAPTER IIISPECIFIC DESCRIPTIONSA. Internship LocationThe writer did her internship at PT Semen Tonasa which is located in Desa Biringere, Kecamatan Bungoro, Kabupaten Pangkep, about 68 km from Makassar City. The location is so far from downtown, it is in mountainous area. On the right of Head Office, there are four plant sites: (Cement Tonasa Plant Units II, III, IV, and V). On the left, it is just wide green areas planted with trees. In front of the Head Office there is a luxurious mosque Raodhatul Muttaqin, and behind the Head Office is just a vast green area planted with trees.Division of internship was in Marketing Director, Sales Department, Region III Marketing Bureau, and Export Sales Section.B. Duration of InternshipThe writer conducted an internship at PT Semen Tonasa for one month, it was on July 1th to July 31th 2013 , from Monday to Friday, with the following working hour.Employee Working HourThe writer is non shift working hour. The working hour at PT Semen Tonasa employees are:1. Non Shifta). Monday-Thursday Arrival07.30 WITA Break Time12.00 13.00 WITA Leaving16.30 WITAb) Friday Arrival07.30 WITA Break Time11.30 13.30 WITA Leaving17.00 WITAc) Saturday : Day off for Non Shift employee2. Shiftsa) Shift I:07.30 15.30 WITAb) Shift II:15.30 22.30 WITAc) Shift III:22.30 07.30 WITAC. Internship Activitiesa. ObservationTo collect the data, the writer conducted observation on employees activities according to their skill, position, responsibility and operational system. NOASPECTYESNOEXAMPLE

1Team Work The Head of Marketing Department and his employees always do some meetings in decision making.

2Work Ethics All of the employees have to know their function and duties at the office.

3Safety at Work There are many securities at office during the work time.

4Leadership The leaders are friendly and kind. They always involve their employees in decision making.

5Integrity All of the employees have good attitude and honesty.

b. InterviewTo collect data, the writer asked some questions to employees who are able to give accurate information which is related to the internship necessities, especially in marketing department. What is the status of PT Semen Tonasa? Tonasa Cement plan was set as Limited Liability Company. What skills need to be mastered when working in that particular place? We must have good socialization, self confidence, responsibility, hard work, honesty, and teamwork. What knowledge needs to be explored when working in that particular place? We must improve and expand about management and company accountancy.c. DocumentationUsing information to collect data, the writer took the company profile books and document or other written materials related to the relation report.

CHAPTER IVOUTCOMES AND BENEFITSA. OutcomesAfter the writer carried out the internship in the Export Sales Section, the writer got some outcomes, as follows:1. Arrange Invoices and Invoice EnclosuresPurchase invoice from each distributor are printed out, and then arranged together with the enclosure. After the invoice and enclosure are arranged according to the distributor, some sorting is done to make sure the compatibility between the invoice and the enclosure.2. Facsimile or Fax DocumentsUsually documents or letters are sent to the distributors or customers. To do this, some procedures must be followed. First, put down the documents into the fax machine. Second, input the destination fax number. And the last, press the start button.3. Make Reports in Microsoft Excel ProgramMake a list of operational expenses used during certain months, and then sum all in Microsoft Excel program.4. Translate Letters or EmailThe incoming emails from overseas customers are translated into Bahasa Indonesia. Likewise, the reply emails are translated into English before they are sent to overseas customers.5. Input data of Domestic Cement Sales made in 2008 to 2012Enter the data volume of several companies, consisting of the data given the volume and market share (MS) of each company.6. Make Presentation Report in Power Point ProgramThe materials that will be presented in the form of Power Point made, such as Bauran Pemasaran, Mengevaluasi dan Mengendalikan Kinerja Pemasaran, Segmentasi Penentuan Sasaran dan Memposisikan Pasar, and ProsedurPemanfaatan Kantong Sortir/Tidak Bermutasi Sebagai Kantong Cadangan.7. Type documents or letters.Typing documents on marketing, such as Bauran Promosi (Promotion Mix) and typing a letter will be sent to other distributors, such as invitation of break fasting together.8. Receiving Telephone Call.Receiving telephone call of distributors or customers whose have an interest in the company.B. BenefitsDuring the internship, the writer carried out the process of the job as an official employee of PT Semen Tonasa and the writer also directly joined in the Export Sales Section although only one month. The writer has known the sense of working in the company. The benefits during the internship in PT Semen Tonasa:

1. The writer knows about the job of secretary. The writer had done some of the secretarial duties such as to be a telephone operator, typing documents and making a formal letter.2. Learn how to make good relation with employee.When the writer internship at PT Semen Tonasa, she can be good socialization with employee, because she can practice about ethic personality. Although, everybody has different personality, but the writer knows how to the appropriate communicate with them.3. Get some new technical termsDuring internship at PT Semen Tonasa, the writer got some new technical terms used, such as freight-forwarder, issuing/opening bank, etc. And that can help the writer to know more about marketing world.4. The internship will influence the writer future career plan.By internship, the writer got much knowledge about the reality of work field that maybe the writer cannot get in the campus. It will be help the writer to face the work field in the future.5. The internship activities are correlated with classroom knowledge.During the internship, the writer did some activities, such as make a slide presentation, make a responsibility report, translate emails from abroad customer, and how to make a letter. They are correlated with the writer classroom knowledge, such as English for Presentation, Excel for Business, Translation, and Writing for Business.6. Personal BenefitsDuring the internship, the writer got many souvenirs, such as umbrella, clock, t-shirts, calculator, sticker, and pen. There was also some employee give the writer tip. And the end of internship, PT Semen Tonasa gives salary to the students about Rp. 250.000 / 1 month.

CHAPTER VCONCLUDING REMARKS AND SUGGESTIONA. Concluding RemarksThe internship at PT Semen Tonasa for one month helps the writer to understand the work culture applied in PT Semen Tonasa. It also helps the writer to socialize with the company employees. By internship also, the writer can get much knowledge about the world of business.B. SuggestionThe writer proposes several suggestions that need to be considered:To PT Semen Tonasa: The company should explain the duties for the students who did internship at the company. Need upgrading about skill of communication and interaction in all of circle. The writer hopes that the duration of internship is much longer, so that the student can get more knowledge and experiences. To University: The university should make cooperation with the company or institution, so the students did not get difficulties in looking for place to do internship. To Business English Study Program should be improve the management, such as always give training for students before having the internship.21