internet summit 2012 presentation
DESCRIPTION
Tom Rouillard's presentation that he gave at the Internet Summit 2012 in Raleigh, November 6-8TRANSCRIPT
Introductions
Internet Summit
November 8, 2012
Tom Rouillard
VP of Product StrategyStepLeader, Inc.
• 6 years: Mobile development & publishing• 8 years: Internet development & publishing• 8 years: Newspaper reporter & editor
StepLeader, Inc.
• 2006: Started as News Over Wireless• 2012: Spun out of Capitol Broadcasting Company• Work with 200+ media companies across the U.S.
• Carrier-based subscription apps & video• Mobile Web• iOS, Android, Kindle Apps• Yahoo! TV Widgets
Monetization
We deliver billions of ads for our partners
• Local Direct Sales• National Direct Sales• Backfill Partnerships
The Good, The Bad
If you build it, will they come?
Assuming that you have already:
• Built an app• Marketed your app• Developed an audience
What makes an app engaging?
• Quick Start: Easy to use, navigate• Content: Updated and engaging• Reminders: Alerts, upgrades, marketing• Fulfillment: Deliver on your promises
Why do people abandon apps?
• Quick Start: Confusing, requires account• Content: It’s never updated• Reminders: Forgot they
downloaded it• Fulfillment: Didn't do what it
promised
Case Study: Android Navigation
Hidden Navigation
• Users expected to tap the menu
• Analytics showed most users accessing content only on home screen
• Developers insisted this was the “Android Way”
Effect on Engagement
iOS55%
Android22%
Mobile Web22%
The Problem
• We knew Android was growing as a platform• Our usage was not growing with the audience• It was the same content as in the iPhone apps• Stats showed users were not leaving the home
screen
Exposed Navigation
• Added iOS-like tab bar to bottom of screen
• Users can slide the navbar to expose more menus
• Developers resisted this as an iPhone standard
Effect on Engagement
iOS51%
Android34%
Mobile Web15%
The Result
• Instantly doubled Android page views• More content categories were used• Android is our most engaged platform
Measuring Engagement
Monthly Pages Per User
PPU
Android iOS Mobile Web
Monthly Videos Per User
VPU
Android iOS Mobile Web
Monthly Sessions Per User
Sessions
Android iOS Mobile Web
stepleaderdigital.com
facebook.com/stepleaderdigital
@StepLeaderDigi
youtube.com/stepleaderdigital
Thank You!