INTERNET SHOPECHO NET CAFE

LOCATION

• Manhattan Parkway, Aurora Boulevard Quezon City.

CUSTOMER EXPECTATION• Fast internet connection• Best and Complete Hardware• Comfortable Place and Best Ambience• Updated software• Affordable Price• Snack Bar• 24/7 Availability• Complete Service Offered• Great and approachable crew

DEVELOP AN INFORMATION AND GATHERING PLAN

Survey around the viccinity and other establishment . For a month with a potential target market.

GATHER INFORMATION

• Interview customer regarding their experience in different establishedment.

• Make a dry run.

ANALYZE THE RESULTS

• Make a chart showing the results gathered comparing to speculated results.

CHECK THE VALIDITY OF CONCLUSIONS

• Check possible solution and adjustment from the conclusion gathered.

TAKE ACTION

• Soft opening for a week observing the flow of the customer. Continous gathering information and custome feedback.

• First year is a struggle it will be the start of making target sales and profit.

• Always do " beat year ago". Continous improvement of service and maintainance f all the assets of the internet shop.

Thank You

ECHO INTERNET CAFE By: Jomalyn V. Tiletile

Total Quality Management