internet cafe
DESCRIPTION
Case StudyTRANSCRIPT
INTERNET SHOPECHO NET CAFE
LOCATION
• Manhattan Parkway, Aurora Boulevard Quezon City.
CUSTOMER EXPECTATION• Fast internet connection• Best and Complete Hardware• Comfortable Place and Best Ambience• Updated software• Affordable Price• Snack Bar• 24/7 Availability• Complete Service Offered• Great and approachable crew
DEVELOP AN INFORMATION AND GATHERING PLAN
Survey around the viccinity and other establishment . For a month with a potential target market.
GATHER INFORMATION
• Interview customer regarding their experience in different establishedment.
• Make a dry run.
ANALYZE THE RESULTS
• Make a chart showing the results gathered comparing to speculated results.
CHECK THE VALIDITY OF CONCLUSIONS
• Check possible solution and adjustment from the conclusion gathered.
TAKE ACTION
• Soft opening for a week observing the flow of the customer. Continous gathering information and custome feedback.
• First year is a struggle it will be the start of making target sales and profit.
• Always do " beat year ago". Continous improvement of service and maintainance f all the assets of the internet shop.
Thank You
ECHO INTERNET CAFE By: Jomalyn V. Tilet i le
Total Quality Management
Thank You
ECHO INTERNET CAFE By: Jomalyn V. Tilet i le
Total Quality Management