International servicesMore options around the world

technology delivering

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International Mail Bulk international mail collection and

delivery service

Special Services For your out-of-the-ordinary international

consignments, we have a complete

range of tailor-made delivery options by

ground, air and sea

DPD EXPRESS Our International Air Express service,

covering 200 countries for business

documents and dutiable items

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DPD CLASSIC Europe and beyond by ground and air

Contents Page

DPD CLASSIC 4

DPD EXPRESS 18

Special Services 22

International Mail 24

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International services

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Zone 6 6 days � Tunisia � TurkeyAverage delivery time

Zone 7 7 days � Mexico � Russia Average delivery time

Zone 4 4/5 days � Estonia � PortugalAverage delivery time � Finland � Slovenia

� Hungary � Sweden� Poland

Zone 2 3 days � Austria � LiechtensteinAverage delivery time � Denmark � Switzerland

Zone 3 3/4 days � Czech Republic � SlovakiaAverage delivery time � Italy � Spain

Zone 1 2 days � Belgium � LuxembourgAverage delivery time � France � Netherlands

� Germany � Republic of Ireland

Zone 5 4–6 days � Bosnia–Herzegovina � LithuaniaAverage delivery time � Bulgaria � Montenegro

� Croatia � Norway� Greece � Romania� Iceland � Serbia� Latvia

� Split into easy-to-use zones

� Maximum parcel weight 31.5kg

DPD CLASSIC

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One of the fastest, most reliable delivery services in Europe and beyond

� 500 depots across Europe and beyond

� Handles up to 2 million parcels per day

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Germany

No.1 for B2B deliveries

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� Depot � Hub

� 1.2 million parcels shipped daily

� 74 depots serve every corner of the country

� 70,000 customers

France Germany

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� Depot � Hub

� 200,000 documents shipped daily

� 40,000 businesses rely on and trust DPD

� Customer Service Centres in Paris, Poitiers and Angers

Market leader No.1 for B2B deliveries

� 4,000 strong customer base

� 80,000 parcels processed every day

� 42% market share

� Hub based in Best

– Main gateway to Benelux countries

has doubled in size in 12 months

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Netherlands

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� Depot � Hub

No.1 value for money

� 3.8 million parcels handled per year

� 98.8% on time delivery

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Belgium Netherlands

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� Depot � Hub

10 years of experience No.1 value for money

� 30 years of experience

� Over 90% customer satisfaction

� 99.7% on time delivery

� Over 50% growth in past three years

Denmark

No.2 carrier in the country

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� Depot � Hub

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� A depot in every county

� 98.5% on time delivery

� 20 years of local knowledge

� Leaders in the B2C market

Republic of Ireland Denmark

No.1 Premium domestic carrier No.2 carrier in the country

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� Depot � Hub

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� Premier parcel company in Spain

� 480,000 parcels shipped daily

� 99.5% on time delivery

Spain

No.1 in Spain

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� 29,000 customers

� 4,800 delivery vans

Italy

No.2 in the country No.1 in Spain

� Depot � Hub

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� A service for items in excess of31.5kg, up to a maximum of 300kg inweight and 175cm in length

� POD available on request

� BIFA regulated

Heavyweight shipment by ground

A door-to-door delivery service for consignments over 31.5kg

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� 98% on time delivery

� More than 30,000 employees

� 185,000 parcels shipped daily

� 2,120 collection sites for B2C customers

Sweden

Largest operator in the Nordic region

� Depot � Hub

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� Onwards to European consolidation centres

� Through the Channel Tunnel

� Quality check at Superhub

� Automated sort system at DPD hub

ensures secure onward passage

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The DPD CLASSIC delivery process

� Organising an international collection

couldn’t be easier. Simply follow the

collection instructions as detailed for the

UK parcel delivery process

� Extended liability available for all countries

for just 1% of the consignment value

(minimum £7.00)

Collection

� Safe delivery to your customer,

with a signature available to view

at www.dpd.co.uk

Delivery

� Direct linehaul to Superhub

� Continuing to one of 500 depots across

Europe and beyond

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� Full advice on paperwork and customs regulations available

� Ability to ship all over the world via ship@ease web– Customs paperwork

– Proforma

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DPD EXPRESS

International Air Express delivery service

� 5,000 staff worldwide

� 4,500 vehicles/aircraft

� 40,000 customers

� Delivery to 220 countriesworldwide

� Global leader and innovator in express shipping

� Express delivery throughoutEurope

� Next day to major cities

� Fast, reliable parcel delivery

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Transit Delivery

� Delivered to one of 200 countries

� Proof of delivery available online

� For additional peace of mind, we have

extended liability to all countries for just

1% of the consignment value

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� Quality check at depot ensures

we have all the correct

paperwork

� Air Express network, including

track and trace facility w

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The booking

The process used for organising international

deliveries is the same as for the UK.

We keep it simple.

The collection

� Your driver collects

international and domestic

shipments at the same time. If

you have any queries, our pre-

sales team is on hand

to help

� The driver will even talk you

through the invoice requirements

using our template

Call 0844 824 0555

ship@ease

www.dpd.co.uk

The DPD EXPRESS delivery process

Euro bullet Fast and secure way to transport European consignments by ground with

a dedicated vehicle, offering 24-hour tracking updates

Euro freight Economical European ground service for larger consignments that require

a cost-effective groupage option

Air freight Worldwide Air Express service for large consignments

Ocean freight Economical worldwide service for non-urgent and large consignments

Exhibition services Worldwide, fully comprehensive door-to-exhibition stand freight service

On-board courier Secure worldwide service, for very

urgent and time-critical consignments,

e.g. legal documents

Worldwide imports Shipment of goods into the UK

where the UK customer is paying

for the distribution

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Special Services

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For all your special delivery requirements

Tailor-made international solutions for unusual, bulky orcomplicated consignments

DPD has set up its own Special Services division to offer a complete range of

tailor-made delivery options by air, ground or sea to meet the special needs of our

clients when they are outside the scope of DPD CLASSIC and DPD EXPRESS.

For more information on Special Services, call 0116 250 1609

� World divided into three simple zones

� Priority and economy service options

� Straightforward pricing – charged by number of items and weight

� No hidden charges

� Simple costings with 3 zones, kilo rate and item rate

� Ideal service for: – Invoices

– Christmas cards

– Direct mail campaigns

– Mass distribution

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*guideline transit times

priority economy

Europe Zone 1 2–5 days 6–10 days

Rest of Europe Zone 2 2–5 days 6–10 days

Rest of World Zone 3 4–9 days 8–14 days

International Mail transit times*International Mail

We take the hard work out of sending international mail

� Collection service for bulk international mail

� Directly fed into the extensive La Poste network

� Substantial savings over conventional international postage

For more information on International Mail, call 0845 9 505 505

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For more information on DPD call 0845 9 505 505visit our website at www.dpd.co.uk

or contact us via email: sales.enquiries@dpd.co.ukDPD has achieved ISO9001:2000 approval

DPD has achieved ISO9001:2008and ISO14001:2004 approval

For more information on DPD call 0845 9 505 505visit our website at www.dpd.co.uk

or contact us via email: sales.enquiries@dpd.co.uk