international seminars 2011
DESCRIPTION
English-speaking Open Courses in / Europe / Middle East / Asia Pacific / The AmericasTRANSCRIPT
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/ IFH® TRAININGS
IFH®-SEMINARS 2011
English-Speaking Open Courses in / Europe / Middle East / Asia Pacific / The Americas
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Seminars by Dates
April
May
June
July
August
September
November
December
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3
4
5
7
7
9
10
Seminars by Venues
Abu Dhabi
Amman
Atlanta
Bangkok
Beijing
Beirut
Dubai
Guangzhou
Hong Kong
Jakarta
London
Los Angeles
Macau
New York City
Nice
Paris
Shanghai
Singapore
Taipeh
Tokyo
Washington
11
11
11
11
11
12
12
12
13
13
13
15
15
15
16
16
16
17
17
17
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/ Seminars by Dates APRIL
Date Training Venue Code
04-05 April Introduction to the Fundamentals of Revenue Tokyo 4048
Management
08 April It is Time for Time Management London 5009
09 April The Room Attendant:
A Professional Service Provider Singapore 4478
14-15 April Building and Leading Successful Teams Beijing 4340
18 April Fit for Customer Service Shanghai 4182
19 April Quality in Professional Reservation Sales Shanghai 5008
21 April Dress to Impress Bangkok 4284
22 April Business Etiquette Bangkok 4276
27 April It is Time for Time Management Washington 4216
28 April Proper English Pronunciation Skills Hong Kong 4918
28 April Quality in Professional Reservation Sales Beijing 5008
28 April Successful Conference and Event Sales Washington 4128
29 April Fit for Customer Service Singapore 4186
29 April Professional Upselling in Room Reservations Beijing 4154
MAY
Date Training Venue Code
03 May Quality in Professional Reservation Sales Tokyo 5008
04 May Fit for Customer Service London 5019
04-05 May Professional Presentation Techniques London 5020
04 May Professional Upselling in Room Reservations Tokyo 4154
05-06 May Introduction to the Fundamentals of Revenue London 5011
Management
4
05 May Professional Upselling at the Front Desk Tokyo 4227
05-06 May The New World of Account Management and London 5014
Strategic Selling
06 May Customer focused Service Delivery at the Front Desk Tokyo 4245
11 May Fit for Customer Service Beijing 4182
12 May Business Etiquette Beijing 4272
12-13 May Management im Housekeeping Wien/Vienna 4433
12-13 May Professional Business Planning London 5030
13 May Dress to Impress Beijing 4280
14 May The Power of Positive Communication Abu Dhabi 5055
16 May Business Etiquette Shanghai 4272
17 May Dress to Impress Shanghai 4280
19 May Fit for Customer Service Hong Kong 4182
20 May Effective Complaint Handling Hong Kong 4188
23-24 May Effective Front Office Organisation Shanghai 4165
23 May Proper English Pronunciation Skills Singapore 4917
24-25 May Effective Front Office Organisation Basel 4895
25 May Proper English Pronunciation Skills Jakarta 4917
26-27 May Building and leading successful Teams Shanghai 4340
30 May Quality in Professional Reservation Sales Singapore 4147
30-31 May The New Art of Professional Selling Skills in Hotel Shanghai 4075
Sales
31 May Upselling in Room Reservations Singapore 4158
JUNE
Date Training Venue Code
01 Jun Business Etiquette Hong Kong 4272
01 Jun Professional Creation of a Sales focused Hotel London 5033
Website
02-03 Jun Effective Front Office Organisation London 5018
02-03 Jun Effective Front Office Organisation Hong Kong 4165
02 Jun Strategic e-Marketing London 5032
03 Jun The Power of Social Media London 5037
5
07-08 Jun Building and Leading Successful Teams Tokyo 4340
09-10 Jun Professional Presentation Techniques Tokyo 4206
13-14 Jun How to Lead a Successful Sales Team London 5029
13-14 Jun Successful Conference & Event Sales Shanghai 4126
15 Jun From Order Taker to Order Maker Dubai 5061
15 Jun Professional Upselling at the Front Desk Atlanta 4229
15-16 Jun Tactical Revenue Management Using Strategic London 5012
Demand Based Pricing
16 Jun Effective Complaint Handling Atlanta 4190
16-17 Jun The Core Principals of Leadership London 5025
16-17 Jun The Core Principals of Leadership Shanghai 4313
20 Jun Customer focused Service Delivery at the Front Desk Singapore 4249
20-21 Jun The New Art of Professional Selling Skills in Hotel Beijing 4075
Sales
21-Jun Professional Upselling at the Front Desk Singapore 4231
21-22 Jun Tactical Revenue Management Using Strategic Dubai 5065
Demand based Pricing
22 Jun The Power of Social Media Beijing 4955
23-24 Jun Professional Presentation Techniques Bangkok 4210
27-28 Jun Effective Front Office Organisation Beijing 4165
28-29 Jun Effective Negotiation Skills London 5015
29- 30 Jun The Core Principals of Leadership Beijing 4313
30-Jun-01-Jul Tactical Revenue Management using Strategic Jakarta 4067
Demand based Pricing
JULY
Date Training Venue Code
04 Jul Dress to Impress Hong Kong 4280
04 Jul Professional Upselling in Room Reservations London 5047
04 Jul The Fundamentals of Hotel Sales Jakarta 4300
6
04-05 Jul The New World of Account Management and Abu Dhabi 5067
Strategic Selling
05 Jul Professional Upselling at the Front Desk Hong Kong 4227
06-07 Jul Classic Hotel Distribution - Selling to the Industry London 5028
06-07 Jul Successful Conference & Event Sales London 5016
07-08 Jul Building and Leading Successful Teams Hong Kong 4340
07-08 Jul The New Art of Professional Selling Skills in Hotel Jakarta 4079
Sales
11 Jul Customer focused Service Delivery at the Front Desk Shanghai 4245
12 Jul Professional Upselling at the Front Desk Shanghai 4227
12-13 Jul The Fundamentals of Professional Reservation Amman 5072
Sales
13-15 Jul Train the Trainer Shanghai 5209
14-15 Jul Successful Conference & Event Sales Beirut 5062
18-19 Jul Advanced Selling and Presentation Skills in Hotel Singapore 4399
Sales
19 Jul Customer focused Service Delivery at the Front Desk London 5024
19-20 Jul Tactical Revenue Management Using Strategic New York 4065
Demand Based Pricing
20 Jul Effective Complaint Handling London 5046
20 Jul It is Time for Time Management Beijing 4214
21-22 Jul Effective Front Office Organisation New York 4168
21 Jul It is Time for Time Management London 5009
21-22 Jul Successful Conference & Event Sales Beijing 4126
21-22 Jul The New World of Account Management and Singapore 4097
Strategic Selling
25 Jul From Order Taker to Order Maker Beijing 4369
26-27 Jul F & B Management Beijing 4378
26-27 Jul The New Art of Professional Selling Skills in London 5049
Hotel Sales
28 Jul Business Etiquette Singapore 4276
29-29 Jul It is Time for Time Management Singapore 4218
7
AUGUST
Date Training Venue Code
01 Aug Business Etiquette Tokyo 4272
01-02 Aug Professional Business Planning Shanghai 4450
02 Aug Dress to Impress Tokyo 4280
03-05 Aug Train the Trainer Tokyo 5209
04-05 Aug Strategic eMarketing Shanghai 4958
08-09 Aug Successful Conference & Event Sales Hong Kong 4126
09 Aug Fit for Customer Service London 5019
09 Aug Quality in Professional Reservation Sales Los Angeles 4145
10 Aug Professional Up-selling in Room Reservations Los Angeles 4156
11-12 Aug The Core Principals of Leadership Hong Kong 4313
15 Aug Customer focused Service Delivery at the Front Desk Beijing 4245
16 Aug Professional Upselling at the Front Desk Beijing 4227
17-19 Aug Train the Trainer Beijing 5209
19 Aug Proper English Pronunciation Skills Macau 4918
22-23 Aug Building and Leading Successful Teams Singapore 4345
22 Aug The Room Attendant: Beijing 4474
A Professional Service Provider
23-24 Aug Housekeeping Management Beijing 5210
26 Aug The Power of Social Media Singapore 4823
SEPTEMBER
Date Training Venue Code
01-02 Sep Tactical Revenue Management using Strategic Hong Kong 4063
Demand based Pricing
05 Sep Quality in Professional Reservation Sales Bangkok 4147
06-07 Sep Effective Front Office Organisation London 5018
06-07 Sep Professional Business Planning London 5030
8
06 Sep Professional Upselling in Room Reservations Bangkok 4158
06-08 Sep Train the Trainer London 5031
08 Sep Customer focused Service Delivery at the Front Desk Bangkok 4249
09 Sep Professional Upselling at the Front Desk Bangkok 4231
14-16 Sep Train the Trainer Hong Kong 5209
19-20 Sep Effective Front Office Organisation Guangzhou 4165
21 Sep Quality in Professional Reservation Sales Guangzhou 5008
22 Sep Professional Upselling in Room Reservations Guangzhou 4154
22-23 Sep The New World of Account Management and London 5014
Strategic Selling
26 Sep It is Time for Time Management Tokyo 4214
27 Sep From Order Taker to Order Maker Tokyo 4369
28-29 Sep F & B Management Tokyo 4378
28 Sep Successful Conference & Event Sales Beirut 5062
29-30 Sep The Core Principals of Leadership London 5025
OCTOBER
Date Training Venue Code
03 Oct Strategic e-Marketing London 5032
03-04 Oct Successful Conference & Event Sales Tokyo 4126
04 Oct Customer focused service delivery at the Front Desk London 5024
04-05 Oct Effective Negotiation Skills London 5015
04 Oct The Power of Social Media London 5037
06-07 Oct Effective Negotiation Skills Tokyo 4108
10-11 Oct How to Lead a Successful Sales Team London 5029
10 Oct It is Time for Time Management Shanghai 4214
11 Oct Effective Complaint Handling London 5046
11 Oct From Order Taker to Order Maker Shanghai 4369
12-13 Oct F & B Management Shanghai 4378
12 Oct Professional Upselling in Room Reservations London 5047
17-18 Oct Effective Front Office Organisation Singapore 4170
18-19 Oct Housekeeping Management Hong Kong 5210
9
20-21 Oct The Core Principals of Leadership Singapore 4317
24-25 Oct Effective Front Office Organisation Tokyo 4165
25 Oct It is Time for Time Management London 5009
25-26 Oct Successful Conference & Event Sales London 5016
27-28 Oct Classic Hotel Distribution - Selling to the Industry Beijing 4411
27-28 Oct The New Art of Professional Selling Skills in Hotel Tokyo 4075
Sales
NOVEMBER
Date Training Venue Code
01-02 Nov Introduction to the Fundamentals of Revenue Nice 4046
Management
01 Nov The Room Attendant: Shanghai 4474
A Professional Service Provider
02-03 Nov Housekeeping Management Shanghai 5210
03 Nov Fit for Customer Service London 5019
03-04 Nov Effective Front Office Organisation Nice 4895
07-08 Nov Classic Hotel Distribution - Selling to the Industry London 5028
07-08 Nov Housekeeping Management Singapore 5076
07 Nov The Room Attendant: Tokyo 4474
A Professional Service Provider
08-09 Nov Housekeeping Management Tokyo 5210
08-09 Nov Introduction to the Fundamentals of Revenue London 5011
Management
09 Nov The Room Attendant: Singapore 4478
A Professional Service Provider
10-11 Nov The core principals of Leadership London 5025
14 Nov From Order Taker to Order Maker Hong Kong 4369
14-15 Nov Professional Presentation Techniques London 5020
15-16 Nov F & B Management Hong Kong 4378
15-16 Nov The New Art of Professional Selling Skills in Hotel London 5049
Sales
10
18 Nov It is Time for Time Management Hong Kong 4214
19 Nov Effectively Handling Complaints Abu Dhabi 5052
20 Nov Fit for Customer Service Dubai 5054
21-22 Nov Tactical Revenue Management using Strategic Shanghai 4063
Demand based Pricing
23 Nov It is Time for Time Management Dubai 5068
23 Nov Professional Up-Selling at the Front Desk Washington 4229
24 Nov The Power of Social Media Shanghai 4955
28 Nov The Power of Social Media Hong Kong 4955
29 Nov Strategic eMarketing Hong Kong 4958
DECEMBER
Date Training Venue Code
01-02 Dec Effective Front Office Organisation London 5018
01 Dec Strategic eMarketing Beijing 4958
01-02 Dec The New World of Account Management and London 5014
Strategic Selling
05-06 Dec Introduction to the Fundamentals of Revenue Taipei 4048
Management
05-06 Dec Professional Business Planning London 5030
05-06 Dec Successful Conference & Event Sales London 5016
07-08 Dec Tactical Revenue Management using Strategic London 5012
Demand based Pricing
08-09 Dec Professional Presentation Techniques Jakarta 4210
12 Dec From Order Taker to Order Maker Singapore 4374
12 Dec The Power of Social Media Tokyo 4955
13-14 Dec F & B Management Singapore 4382
13 Dec Strategic eMarketing Tokyo 4958
15-16 Dec Effective Front Office Organisation Paris 4895
15-16 Dec Professional Presentation Techniques Beijing 4206
11
/ Seminars by Venues
Abu Dhabi
14 May The Power of Positive Communication 5055
04-05 Jul The New World of Account Management and Strategic 5067
Selling
19 Nov Effective Complaint Handling 5052
Amman
12-13 Jul The Fundamentals of Professional Reservation Sales 5072
Atlanta
15 Jun Professional Upselling at the Front Desk 4229
16 Jun Effective Complaint Handling 4190
Bangkok
21 Apr Dress to Impress 4284
22 Apr Business Etiquette 4276
23-24 Jun Professional Presentation Techniques 4210
05 Sep Quality in Professional Reservation Sales 4147
06 Sep Professional Upselling in Room Reservations 4158
08 Sep Customer focused service delivery at the Front Desk 4249
09 Sep Professional Upselling at the Front Desk 4231
Beijing
14-15 Apr Building and Leading Successful Teams 4340
28 Apr Quality in Professional Reservation Sales 5008
29 Apr Professional Upselling in Room Reservations 4154
11 May Fit for Customer Service 4182
12 May Business Etiquette 4272
13 May Dress to Impress 4280
20-21 Jun The New Art of Professional Selling Skills in Hotel Sales 4075
22 Jun The Power of Social Media 4955
12
27-28 Jun Effective Front Office Organisation 4165
29-30 Jun The Core Principals of Leadership 4313
20 Jul It is Time for Time Management 4214
21-22 Jul Successful Conference & Event Sales 4126
25 Jul From Order Taker to Order Maker 4369
26-27 Jul F & B Management 4378
15 Aug Customer focused Service Delivery at the Front Desk 4245
16 Professional Upselling at the Front Desk 4227
17-19 Aug Train the Trainer 5209
22 Aug The Room Attendant - A Professional Service Provider 4474
23-24 Aug Housekeeping Management 5210
27-28 Aug Classic Hotel Distribution - Selling to the Industry 4411
01 Dec Strategic eMarketing 4958
15-16 Dec Professional Presentation Techniques 4206
Beirut
14-15 Jul Successful Conference & Event Sales 5062
28-29 Sep Successful Conference & Event Sales 5062
Dubai
15 Jun From Order Taker to Order Maker 5061
21-22 Jun Tactical Revenue Management using Strategic Demand 5065
based Pricing
20 Nov Fit for Customer Service 5054
23 Nov It is Time for Time Management 5068
Guangzhou
19-20 Sep Effective Front Office Organisation 4165
21 Sep Quality in Professional Reservation Sales 5008
22 Sep Professional Up-selling in Room Reservations 4154
Hong Kong
17- 18 Feb Introduction to the Fundamentals of Revenue 4048
Management
24-25 Feb Professional Presentation Techniques 4206
13
14 Mar Quality in Professional Reservation Sales 5008
15 Mar Professional Upselling in Room Reservations 4154
28 Apr Proper English Pronunciation Skills 4918
19 May Fit for Customer Service 4182
20 May Effective Complaint Handling 4188
01 Jun Business Etiquette 4272
02-03 Jun Effective Front Office Organisation 4165
04 Jul Dress to Impress 4280
05 Jul Professional Upselling at the Front Desk 4227
07-08 Jul Building and Leading Successful Teams 4340
08-09 Aug Successful Conference & Event Sales 4126
11-12 Aug The Core Principals of Leadership 4313
01-02 Sep Tactical Revenue Management using Strategic 4063
Demand based Pricing
14-16 Sep Train the Trainer 5209
18-19 Oct Housekeeping Management 5210
14 Nov From Order Taker to Order Maker 4369
15-16 Nov F & B Management 4378
18 Nov It is Time for Time Management 4214
28 Nov The Power of Social Media 4955
29 Nov Strategic eMarketing 4958
Jakarta
25 May Proper English Pronunciation Skills 4917
30 Jun-01 Jul Tactical Revenue Management using Strategic Demand 4067
based Pricing
04 Jul The Fundamentals of Hotel Sales 4300
07-08 Jul The New Art of Professional Selling Skills in Hotel Sales 4079
08-09 Dec Professional Presentation Techniques 4210
London
01 Feb Fit for Customer Service 5019
15-16 Feb Introduction to the Fundamentals of Revenue Management 5011
24-25 Feb Professional Presentation Techniques 5020
14
08 Mar The Power of Social Media 5037
15-16 Mar The New Art of Professional Selling Skills in Hotel Sales 5049
22 Mar Tactical Revenue Management using Strategic Demand 5012
based Pricing
29-30 Mar Successful Conference & Event Sales 5016
08 Apr It is Time for Time Management 5009
04 May Fit for Customer Service 5019
04-05 May Professional Presentation Techniques 5020
05-06 May Introduction to the Fundamentals of Revenue-Management 5011
05-06 May The New World of Account Management & Strategic Selling 5014
12-13 May Professional Business Planning 5030
01 Jun Professional Creation of a sales focused Hotel website 5033
02-03 Jun Effective Front Office Organisation 5018
02 Jun Strategic e-Marketing 5032
03 Jun The Power of Social Media 5037
13-14 Jun How to Lead a Successful Sales Team 5029
15-16 Jun Tactical Revenue Management using Strategic Demand 5012
based Pricing
16-17 Jun The Core Principals of Leadership 5025
28-29 Jun Effective Negotiation Skills 5015
04 Jul Professional Upselling in Room Reservations 5047
06-07 Jul Classic Hotel Distribution - Selling to the Industry 5028
06-07 Jul Successful Conference & Event Sales 5016
19 Jul Customer focused Service Delivery at the Front Desk 5024
20 Jul Effective Complaint Handling 5046
21 Jul It is Time for Time Management 5009
26-27 Jul The New Art of Professional Selling Skills in Hotel Sales 5049
09 Aug Fit for Customer Service 5019
06-07 Sep Effective Front Office Organisation 5018
06-07 Sep Professional Business Planning 5030
06-08 Sep Train the Trainer 5031
22-23 Sep The New World of Account Management and Strategic 5014
Selling
29-30 Sep The Core Principals of Leadership 5025
03 Oct Strategic e-Marketing 5032
15
04 Oct Customer focused Service Delivery at the Front Desk 5024
04-05 Oct Effective Negotiation Skills 5015
04 Oct The Power of Social Media 5037
10-11 Oct How to Lead a Successful Sales Team 5029
11Oct Effective Complaint Handling 5046
12 Oct Professional Upselling in Room Reservations 5047
25 Oct It is Time for Time Management 5009
25-26 Oct Successful Conference & Event Sales 5016
03 Nov Fit for Customer Service 5019
07-08 Nov Classic Hotel Distribution - Selling to the Industry 5028
08-09 Nov Introduction to the Fundamentals of Revenue Management 5011
10-11 Nov The Core Principals of Leadership 5025
14-15 Nov Professional Presentation Techniques 5020
15-16 Nov The New Art of Professional Selling Skills in Hotel Sales 5049
01-02 Dec Effective Front Office Organisation 5018
01-02 Dec The New World of Account Management and Strategic 5014
Selling
05-06 Dec Professional Business Planning 5030
05-06 Dec Successful Conference & Event Sales 5016
07-08 Dec Tactical Revenue Management using Strategic Demand 5012
based Pricing
Los Angeles
09 Aug Quality in Professional Reservation Sales 4145
10 Aug Professional Upselling in Room Reservations 4156
Macau
19 Aug Proper English Pronunciation Skills 4918
New York City
08-09 Feb Professional Presentation Techniques 4208
15-16 Feb Successful Conference and Event Sales 4128
19-20 Jul Tactical Revenue Management using Strategic Demand 4065
based Pricing
21-22 Jul Effective Front Office Organisation 4168
16
Nice
01-02 Nov Introduction to the Fundamentals of Revenue 4046
Management
03-04 Nov Effective Front Office Organisation 4895
Paris
15-16 Dec Effective Front Office Organisation 4895
Shanghai
24-25 Mar Professional Presentation Techniques 4206
18 Apr Fit for Customer Service 4182
19 Apr Quality in Professional Reservation Sales 5008
16 May Business Etiquette 4272
17 May Dress to Impress 4280
23-24 May Effective Front Office Organisation 4165
26-27 May Building and Leading Successful Teams 4340
30-31 May The New Art of Professional Selling Skills in Hotel Sales 4075
13-14 Jun Successful Conference & Event Sales 4126
16-17 Jun The Core Principals of Leadership 4313
11 Jul Customer focused Service Delivery at the Front Desk 4245
12 Jul Professional Upselling at the Front Desk 4227
13-15 Jul Train the Trainer 5209
01-02 Aug Professional Business Planning 4450
04-05 Aug Strategic eMarketing 4958
10 Oct It is Time for Time Management 4214
11 Oct From Order Taker to Order Maker 4369
12-13 Oct F & B Management 4378
01 Nov The Room Attendant - A Professional Service Provider 4474
02-03 Nov Housekeeping Management 5210
21-22 Nov Tactical Revenue Management using Strategic 4063
Demand based Pricing
24 Nov The Power of Social Media 4955
17
Singapore
09 Apr The Room Attendant - A Professional Service Provider 4478
29 Apr Fit for Customer Service 4186
23 May Proper English Pronunciation Skills 4917
30 May Quality in Professional Reservation Sales 4147
31 May Professional Upselling in Room Reservations 4158
20 Jun Customer focused Service Delivery at the Front Desk 4249
21 Jun Professional Upselling at the Front Desk 4231
18-19 Jul Advanced Selling and Presentation Skills in Hotel Sales 4399
21-22 Aug The New World of Account Management and Strategic 4097
Selling
28 Jul Business Etiquette 4276
29 Jul It is Time for Time Management 4218
22-23 Aug Building and Leading Successful Teams 4345
26-Aug The Power of Social Media 4823
17-18 Oct Effective Front Office Organisation 4170
20-21 Oct The Core Principals of Leadership 4317
07-08 Nov Housekeeping Management 5076
09 Nov The Room Attendant - A Professional Service Provider 4478
12 Dec From Order Taker to Order Maker 4374
13-14 Dec F & B Management 4382
Taipeh
05-06 Dec Introduction to the Fundamentals of Revenue Management 4048
Tokyo
04-05 Apr Introduction to the Fundamentals of Revenue-Management 4048
03 May Quality in Professional Reservation Sales 5008
04 May Professional Upselling in Room Reservations 4154
05 May Professional Upselling at the Front Desk 4227
06 May Customer focused Service Delivery at the Front Desk 4245
07-08 Jun Building and Leading Successful Teams 4340
18
09-10 Jun Professional Presentation Techniques 4206
01 Aug Business Etiquette 4272
02 Aug Dress to Impress 4280
03-05 Aug Train the Trainer 5209
26 Sep It is Time for Time Management 4214
27 Sep From Order Taker to Order Maker 4369
28-29 Sep F & B Management 4378
03-04 Oct Successful Conference & Event Sales 4126
06-07 Oct Effective Negotiation Skills 4108
24-25 Oct Effective Front Office Organisation 4165
27-28 Oct The New Art of Professional Selling Skills in Hotel Sales 4075
07 Nov The Room Attendant - A Professional Service Provider 4474
08-09 Nov Housekeeping Management 5210
12 Dec The Power of Social Media 4955
13 Dec Strategic eMarketing 4958
Washington
27 Apr It is Time for Time Management 4216
28-29 Apr Successful Conference and Event Sales 4128
23 Nov Professional Upselling at the Front Desk 4229
19