PM FORUM 11/09/2014

KPI REPORTING

AGENDA

SETUP A MEASUREMENT PLAN

1. Setup Business Objectives

2. Identify Goals

3. Setup KPI’s

4. Targets to track progress

5. Segments that we will study

WEEKLY KPI REPORTING @ Team Victoria

1. Context

2. The IT Dashboard

3. Routines

THE MEASUREMENT PLAN

THE MEASUREMENT PLAN

THE MEASUREMENT PLAN1. Setting Business Objectives

Objectives should be DUMB:

Doable

Understandable

Manageable

Beneficial

THE MEASUREMENT PLAN2. Identify Goals for the Objectives

“Goals are specific strategies

you'll leverage to accomplish

the business objectives.”

THE MEASUREMENT PLAN3. Setup KPIs

“A key performance indicator (KPI)

is a metric that helps you

understand how you are doing

against your objectives.”

Do you want to rock Google Analytics?

THE MEASUREMENT PLAN3. Setup KPIs - REMEMBER!

“An actionable metric is one

that ties specific and repeatable

actions to observed results.”

THE MEASUREMENT PLAN4. Define your targets

“Targets are numerical values

you’ve pre-determined as indicators

of success or failure.”

THE MEASUREMENT PLAN5. Identify your segments

“Segments are any group of people,

their sources, onsite behavior,

and outcomes”

THE MEASUREMENT PLAN

WEEKLY KPI REPORTING @ TEAM VICTORIA

BY: Enric Durany, Project Manager September 2014