AN

INTERIM REPORT

ON

TO IDENTIFY JOB SATISFACTION LEVEL OF EMPLOYEES TOWARDS TRANING & DEVELOPMENT

TECHNIQUE ADOPTED BY SANERRA ENGINEERING PVT. LTD.

Submitted to the ICFAI University Dehradun in partial fulfillment of the requirements for the Master of Business Administration Degree in the

ICFAI National College Pantnagar (2008-10)

Submitted To Submitted ByMs. VIJAY LAXMI KATIYAR BHUVESH BHATT(Faculty Guide INC Pantnagar) (Student of INC Pantnagar)

En.roll.- 8NBPT084

MBA (2008-10)

CONTENTS

1. ACKNOWLEDGEMENT

2. INTERODUCTION

3. COMPANIES PROFILE

4. OBJECTIVES OF THE STUDY

5. NATURE OF THE RESEARCH

6. LITERATURE REVIEW

7. PROGRESS REPORT

8. LIMITATIONS OF STUDY

9. APPENDICES

10.REFERENCES

ACKNOWLEDGEMENT

It is pleasant duty to offer my service acknowledgement to those honorable personalities of the institute who have been a constant of help and encouragement in carrying out this report.

First of all I wish to express my ineptness to Mr.Subhash Tiwari and Mr.Deepak Pandey for his valuable suggestion and guidance throughout the report. This report would not have been completed without friendly efforts of the all concern authorities. Also this project enables me to have the know how of the effectiveness & working of the team sprit. Its web like structure helps me to have added potential in myself to adjust easily to the tense & result oriented environment of the organization.

After the completion of this Report I feel myself as a aware person about the service. The most prospective arising field of today’s world. This training enables me to know interesting facts about this finally. I am also grateful to all those personality who have helped me directly or indirectly in bringing up this research report.

ESCORTS LTD: INDUSTRY PROFILE

Name of company ESCORTS LTD (Railway Equipment Division)

Establishment 24 April 2005

Group Escort’s Group

Main Office Hyderabad

Location Plot No. 9, SectorIIE Pantnagar RudrapurDistt-U.S.Nagar (U.K)

Product Hydraulic shock absorbers, automobile shock Absorbers, centre buffer couplers, Telescopic front forks, and struts, as well as lubricants.

H R Head Mr.Deepak Pandey

Factory Head K.S.Ratra

H.R.excutive Mr.Subhash Tiwari

Company

Its company established in 24 April 2005. Basically company produces the Railway Equipment includes shock absorbers, couplers and brake blocks. Our innovations, believing in team work, ensure a high degree of technical excellence and maintain the finest standard product. Our products are in accordance with the internationally recognized standards and come with industry leading guarantees for complete peace of mind.

COMPANY PROFILE:

ESCORTS LIMITEDIn our mind is customer prosperity

Year of Establishment 1948 (Escort Agri Machinery Group)

Industry Agri Machinery (including tractors)

Business Group Escorts Limited

Presence

Hinduja Group USA

Poland

Malaysia

Ghana

Kenya

Tanzania

Turkey

Thailand

Tunisia

Sri Lanka

Chile

Australia

Registered & Head Office

Escorts LimitedAgri Machinery Group18/4, Mathura Road,Faridabad - 121 007Haryana IndiaTel: +(91)-(129)-5284911 Fax: +(91)-(129)-5284802

Collaborations · Land Rover Leyland International Holdings Ltd. (LRLIH) - UK based, jointly with IVECO. Hinduja

Group is 100% holder of LRLIH since July 2006. · In-house R&D with world leaders such as Hino Motors and ZF.

Head Office 19, Rajaji Salai Chennai 600 001 India Tel.: +(91)-(44)-25342141 Fax: +(91)-(44)-25342493

It was the year 1965 when the first batch of tractors from Escort Agri Machinery Group rolled out on the field with the brand name of Escort. Today more than 600,000 tractors of the company are toiling under the sun. Not only in India, the Escort tractors are also being exported to a

number of countries. The company pioneered farm mechanism in 1948 by launching Escorts Agricultural Machines Limited by taking the franchise from the U.SO. based Minneapolis Moline, Wisconsin only to market tractors, implements, engines and other farm equipment.

In 1960 it started its own manufacturing from Faridabad. Today, Escort Agri Machinery Group has a nationwide network with over 600 deelors.100 parts stockiest and 30 area offices.

Their national share stands at 20%. The company has developed its own in-house state-of-the-art technology R&D facility. The main focus of the R&D facility is to develop new and better products - products that can offer improved performance with lower fuel consumption and least maintenance and parts requirements.

The Group's principal activities are to manufacture agri-machinery, construction and material handling equipment, automotive and railway ancillaries, telecommunications, healthcare and provide information technology and financial services. The Group operates in seven segments. The Agri-machinery Products includes tractors, combines, spares and agri products. The Construction Equipment segment includes earthmoving, material handling and road construction equipments. The Railway Equipment segment includes shock absorbers, couplers and brake blocks. The Telecom segment includes cellular telecommunications services. The Healthcare segment comprises super-special heart care and other multi specialty medical facilities. The Auto Ancillary Products includes shock absorbers, telescopic front forks and McPherson struts. The Other operations include software development, internet service provider and other E-Commerce services and providing financial and investment services.

OBJECTIVE OF THE STUDY

To understand & observed the practical work in ESCORT. To seek out the difference between the theoretical & practical work. To observe the functions of various departments of ESCORT. To know the policies of ESCORT, in respect of Training and Development. To gain more practical knowledge about the Training and Development programmers to

workers in ESCORT. To have a direct contact with the employees of ESCORT, to know about their working

condition and attitude towards ESCORT. Proves to be a platform to enhance career prospect.

NATURE OF THE RESEARCH

REVIEW OF LITERATURE

CONNECTING THE FARM TO THE ROADS:

The importance of rural transport to social and Economic development is obvious. Three-fourths of the Indian population lives in around six lakh villages, which vary in population ranging between 800 and 5000. Through year-round migration to towns is reducing the percentage of rural population, but in absolute numbers the rural population is continuously increasing.

Rural Transport now stands far behind its present day requirements. According to the National Transport Policy committee (NTPC), Fair Weather Roads (FWR) connected only 55% of all Indian villagers.

In order to connect all the villagers by All Weather Roads (AWR), investment required may be of the order of around Rs.30,000 Crores, which is way beyond the existing scope of priority by the government and rural transport even lesser. AWR’s will help bring in connectivity and mobility for the rural segment of Indian’s population.

The Indian sub-continent’s large area, the ever-growing population, the scattered nature and small size of village settlements, poverty, illiteracy and low level of commercial activity of rural India do not provide a sufficient incentive and comprehensive economic justification for large investments in rural transport. The deplorable condition of all the categories of Indian roads is well known too. Experts estimate that the country tends to loose thousand of crores by way of wastage of petroleum, damage to vehicles, accidents, delays, etc. Road accidents are more common phenomena in India that in USA, through the latter has 100 times the number of vehicles.

The move focused towards making rural India more mechanized and thereby more mobile. However, this anticipated push is not expected to be singly from major automobile industry players. Roads and others basic infrastructure needed for vehicles to run efficiently requires full long term planning and systematic fund allocation from the government. While the future plan promises the same, the realistic delivery of these promises and claims shall be the “much-awaited” trigger for the industry to grow.

THE JOURNEY SO FAR:

The Indian Institute of Management, Bangalore, and the National Council for Applied Economic Research New Delhi, conducted a survey that was based on the Indians rural transport in 1978. IIM, Bangalore in 1989, followed the survey with a study with a study that highlighted all the salient charges during the decade, in the same regard of rural transport. After comparing the conditions in 1979 and that in 1989, the two institutes estimated various significant trends.

There freight movement study in 1989 highlights the fact that carts play the major role for movement within the villages, whereas trucks and tractors dominate the outflow.

Therefore has been a significant amount of increase in the outflow, as the rural produce is being transported to more distant location in comparison to the previous years. Large-sized settlements have lesser number of carts and more number of motorized vehicles. Trucks required AWR’s, whereas carts and tractors can also operate on FWR’s.

The per capita passenger trips tend to be more with an increase in the settlement size, so bicycles also find their usage increasing. As more and more numbers of villages are connected by AWR’s, the truck traffic is found to increase rapidly.

The domain of passenger transport is dominated by bicycles and motorized vans that operate on FWR’s, and buses of various capacities in AWR’s. Three wheelers, scooters and motor cycles contributed to only a very small portion of the same. In some states like Bihar, Uttar Pradesh and Madhya Pradesh, locally made improvised vehicles are found to be operating. Trucks and Vans of various sizes and capacity are making rapid inroads, particularly in those areas where there are FWR’s. But in areas where there are no motor able roads, carts tend to play a very significant role in the movement of freight.

The studies conducted by IIM, Banglore depict that the percentage of traffic in different modes-walk, cycle, bus and others-in respect of the settlements with less than 500 and over 5000 population is 63.5% and 25.8%, 18.1% and20.9%, 17.7% and 52.2% respectively. Studies have also been found to indicate that more than 60% of passenger trips-by walk, by bicycle and by bus-are mainly for agriculture operations, education and business, irrespective of the settlement size.

IMPROVED CARTS:

It is estimated that out of the total of 15 million carts, 12 million are found in the rural areas which may be transporting around 6 billion tone-km of freight annually. Camel carts are found to be operating in Rajasthan and Gujarat in both urban and rural sectors. In Haryana, Punjab and Western part of UP, buffaloes are also used for carting. Bullocks are becoming costly. A pair costs as high as Rs 15000 in certain parts of Karnataka. The Dunlop Company, in 1950, was the pioneer in introducing pneumatic typed carts, fitted with smooth bearing, steel wheels and axles.

The simple improvement reduced the draught effort required from the animals and also managed to increase the capacity from one to three tones CARTMAN has also been instrumental in popularizing improved carts (ICs) for the past 20 years. ICs eliminated the damage being caused to the roads; they move faster and thereby bring increased income from higher carrying capacity.

To add further, the productivity of the animals has also found to be increased. During the last three decades, ICs have become popular in semi-urban areas and for sugarcane transport.

An estimated 1 million ICs are in operation now, operation mainly in Haryana, Punjab, Western Uttar Pradesh, parts of Tamil Nadu, Pondicherry and another sugarcane-cultivating areas. The cost of an (Rs 10,000 to 15,000) would be about 50 percent more than a traditional wooden cart. But it would carry three times the load that can be carried by its wooden counterpart. So, the potential gain significantly justifies the excess of funds required. At present, majority of the 12 million rural-based carts are being used for transporting personal goods to markets to bring the input required for agriculture.

Carts found their usage only 50 days, in small villages, while in large villages carts are used for about 100 days a year.

Over the years, the usage of carts in increasing intensely for more and more number of days per year. But the progress has been very slow, expect in places like Haryana, Punjab and Western parts of Uttar Pradesh, where most carts are ICs.

OPPORTUNITY FOR MOTOR VEHICLES:

There is data available in case of registered motor vehicles, but for carts bicycles, there is no published information. Also, no reliable source of information is available regarding vehicle penetration into rural areas. A few studies have found to indicate the following:

a) 50% of villages have a population less then 500.b) 60% of villages have access to AWRs.c) Smaller the village, lesser the economy activity, and therefore, lesser the

number of vehicles.

Carts ferry only about 15 percent of the tone-km of goods whereas trucks carry about 83 percent. India is highly under-motorized. The penetration levels of cars, two-wheelers, buses and other commercial vehicles stand at 7,45,0.7 and 4 per thousand persons, respectively. These levels of

penetration only signify an even lesser extent of the same in rural areas. Railway, goods roads and reasonably taxed vehicles, all together, would enable the transport of goods between rural production bases and urban centers of consumption. It definitely is not a question of either but is one that has to consider both.

Public transport needs to be enhanced and taxes to be reduced. Taxes add to about 50 percent of the vehicles cost, in India. Export schemes have been withdrawn, Multi-Utility Vehicles (MUV) is taxed at a uniform rate of 16 percent and some other cars at 24 percent.

INDIAN AUTOMOBILE COMPANIES CASH IN ON THE SCENARIO:

Building on the success that it reaped in the light-truck segment, TATA Motors introduced a passenger vehicles version of its one-tonner –“ACE”.

The new Multi Purpose Vehicle (MVP) is positioned against Maruti’s “Omni” and has been aggressively priced so as to open up the competition in that domain. The Omni is priced between Rs 2.3 lakh and Rs 2.5 lakh (ex-showroom Mumbai).

“TATA” Motors is following almost the same strategy that it used with “Indica”- launching multiple variants built-up on the same platform. The platform being used for “ACE” is versatile and it is exploring innovations on that platform, confirmed a source close to TATA Motors.

The source also indicate that the launch, of the same, was strategically slated for a year before TATA Motors’ much hyped people’s car on the roads. The new MPV will target the same market segments, semi-urban and rural, where the Rs 1 lakh car is expected to make a big uproar. The ‘ACE’ will be used to test the potential of the market and the distribution network of TATA Motors in these specific regions. A spokesperson was also found to say: “at any given point in time TATA Motors is working on various innovations. We can’t comment any further.”

Also spotting the potential in the MPV segment is – Bajaj Auto Limited (BAL), which is also working on similar lines, to attain faster-than-industry-average growth, BAL has identified MPVs as a potential growth segment. BAL’s managing director Mr. Rajiv Bajaj had said “The middle ground (between two and four-wheelers) can spawn a range of light vehicles—a diet version if you will—and that’s something we will look at. We are intending to get into a family of light four wheelers, both for people and goods. We will get into that business first with a goods carrier”

Another possible players in the same segment could be “Hero Honda” which also plans to foray into the four-wheeler segment. Hero Honda MD Mr. Pawan Kant Munjal said that-“The group would get into four-wheelers as a natural extension of its bike business” but he declined to

specify whether it would be passenger cars, light commercial vehicles or other passenger vehicles.

Maruti’s Omni, presently, the only player in the MPV segment, has sold around 65,350 units in the April-January period, depicting an astounding growth of 27 percent. This pips the 21 to 22 percent growth in the overall passenger car segment. The Omni is popularly viewed as a people mover in small towns and as a freight vehicle in cities. Maruti has also introduced some cheaper, fuel-efficient versions of Omni that run on “Environment-friendly” gases –LPG and CNG, considerably reducing the operational and maintenance cost to the consumer.

The success of “Ace” opened up a whole new segment in the market of commercial vehicles and has led to other players like Bajaj Auto, Ashoka Leylend and M&M queuing up to acquire a chunk of the ultra-light truck market.

PROGRESS REPORT

I went to the company and personally met the H R and collect the data of questionnaire for my interim report of the management theses. I personally met the employees of the Escorts and asked them regarding the training and its satisfaction with the training programme which is given to them. I have prepared the graphical representation of the data and also preparing the suggestion and recommendation regarding the training programme. I will meet the H R ones more for some important data which is helpful for my thesis and in future it will support me.

LIMITATION OF THE RESEARCH

Difficulty to get the free time of the H R. Difficulty to meet the worker in the lunch time. Lack of time to meet the H R.

APPENDICES

1 Are you satisfied that HR Dept. plays an excellent role, treat people fairly?(a) Strongly satisfied (b) Satisfied (c) Dissatisfied (d) Strongly dissatisfied

2 Are you satisfied with the relations with co-workers?(a) Strongly satisfied(b) Satisfied (c) Dissatisfied(d) Strongly dissatisfied

3 Does Top-level management have sincere interest in the training concern?(a) Always(b) Most of time(c) Rarely (d) Never

4 Are you stratified with your training conditions?(a) Strongly satisfied (b) Satisfied (c) Dissatisfied (d) Strongly dissatisfied

5 Does communication process between high level and lower level management? (a) Very easy (b) Easy (c) Complicated (d) Very complicated

6 Does your boss give your reward for your good performance?(a) Always(b) Most of time (c) Rarely(d) Never

7 Does your supervisor lay down instructions to you very clearly?(a) Always (b) Most of time(c) Rarely(d) Never

8 Does your supervisor interfere in your work unnecessarily?(a) Always (b) Most of time(c) Rarely (d) Never

9 Does your complains concerned by the training supervisor?(a) Always(b) Most of time(c) Rarely(d) Never

10 Does the company is having a strong “Wages & commission’?(a) Always(b) Most of time(c) Rarely(d) Never

11 Are there any trouble makers in your group?(a) Yes(b) No

12 Does the appointment is fair in your company?(a) Yes (b) No

13 Is there any attendance reward?(a) Yes(b) No

14 Does the tools & equipment’s provide to you are better quality?(a) Yes(b) No

15 Does your supervisor encourage you to give new ideas & suggestions?(a) Yes(b) No

REFERENCES

Books

• Human Resource Management,ICFAI,2003

Human Resource Management: Ethics and Employment, Edited by- Ashly H.

Sites Visited

• www.humanresource.com

• www.humanresource.org

• www. escortsindia .com

• www. traininganddevelopment .org