intercultural management 672010 … dimensions - hofstede intercultural management isp melanie...
TRANSCRIPT
Globalization Competencies
Intercultural Management ISP Melanie Hiller 06.07.2010 1
Globalization Competencies Intercultural Management
Lecture by Melanie Hiller
Faculty of Mathematics and Economics University Ulm
polymundo - Consultancy for Globalization
Content
1. Globalization and Culture?!
Intercultural Management ISP Melanie Hiller 06.07.2010 2
1. Globalization and Culture?!
2. Culture – What is that?
3. Intercultural Management!
Intercultural Management ISP Melanie Hiller 06.07.2010 3
World Production
World Trade
World Market
World Communication
World InformationEconomy
Forms of Globalization
Intercultural Management ISP Melanie Hiller 06.07.2010 4
Environment
Environmental Consciousness
World Culture
World Society
World Politics
Environmental Crisis
World StandardsEconomy
Technique
Ecology
Politics
"Globalization is the continuous interlinking process of different worldwide happening
Definition Globalization
Intercultural Management ISP Melanie Hiller 06.07.2010 5
process of different worldwide happening occurrences in the fields of economy, technique, politics, culture and social aspects of nations with interlinked inter-dependenciesand consequences.“
Stehr, C. (2003), p. 47
Multi-dimensional Process
Economy
Intercultural Management ISP Melanie Hiller 06.07.2010 6
Politics
Technique
Ecology
Social
Culture
Cp: Teusch, U. (2004)
The cultural Process?
Cultural Homogenization? ���� World Culture?
Cultural Heterogenization?
Intercultural Management ISP Melanie Hiller 06.07.2010 7
Cultural Heterogenization?
Clash of Civilizations?
Cp: Featherston, M. (1990); Varwick, J. (2004); Huntington, S. (1996)
Cultural Glocalisation
Global Homogenization Local Heterogenization
Intercultural Management ISP Melanie Hiller 06.07.2010 8
Glocalisation
Cp: Roland, R. (1998)
„Think globally, act Locally“
Summary
Forms of Globalization!Cultural Form of Globalization!
Intercultural Management ISP Melanie Hiller 06.07.2010 9
Cultural Form of Globalization!Global HeterogenizationLocal Homogenization
(Cultural) Glocalisation!
Content
1. Globalization and Culture?!
Intercultural Management ISP Melanie Hiller 06.07.2010 10
1. Globalization and Culture?!
2. Culture – What is that?
3. Intercultural Management!
Culture - Definition (I)
„Culture is communication and communication is culture.“
Intercultural Management ISP Melanie Hiller 06.07.2010 11
communication is culture.“
Hall, E. (1990), p. 186
Culture – Definition (II)
“Culture is the collective programming of the human mind
Intercultural Management ISP Melanie Hiller 06.07.2010 12
programming of the human mind that distinguishes the members of one human group from those of another. Culture in this sense is a system of collectively held values.”
Hofstede, G. (2004), p. 2
Culture - Definition (III)
„Culture is a shared system of meanings. It dictates what we pay
Intercultural Management ISP Melanie Hiller 06.07.2010 13
meanings. It dictates what we pay attention to, how we act and what we value. Culture organizes such values into what Geert Hofstede calls „mental programs“.“
Trompenaars, F./Hampden-Turner C. (1997), p. 13
Culture as a collective System � Enables individuals and groups to deal
with each other and the outside world
Intercultural Management ISP Melanie Hiller 06.07.2010 14
� Shared Values, Beliefs, Norms, Assumptions and Perception
� Transmitted by Rituals, Behavior, Symbols, Communication, Artifacts, Art and Technology
���� Cultural Standards
Culture – Values and Practices
Intercultural Management ISP Melanie Hiller 06.07.2010 15
www.managingchange.co Hofstede, G. (2004)
Individual and Culture
Specific toIndividual
Learnedand Inherited
Intercultural Management ISP Melanie Hiller 06.07.2010 16
Universal
and Inherited
Learned
Inherited
Specific to groupor category
Hofstede, G. (2004)
Human Nature
Culture
Personality
Culture Shock
Intercultural Management ISP Melanie Hiller 06.07.2010 17
Based on Oberg, K. (1960) and Gullahorn, J. T./Gullahorn, J. E. (1963)
Summary
Values, Norms, Beliefs, Assumptions, PerceptionRituals, Symbols, Behavior and Communication
Intercultural Management ISP Melanie Hiller 06.07.2010 18
Rituals, Symbols, Behavior and CommunicationArtifacts, Art, Technology
Content
1. Globalization and Culture?!
Intercultural Management ISP Melanie Hiller 06.07.2010 19
1. Globalization and Culture?!
2. Culture - What is that?
3. Intercultural Management!
Why Intercultural Management?
GlobalizationEcology Culture
Intercultural Management ISP Melanie Hiller 06.07.2010 20
Social
Politics Economy
Technique
Economy
Social
Geography/Nature
Politics / Law
Technique
CultureInternational Management
„Think globally, act Locally“
External Factors
Intercultural Management ISP Melanie Hiller 06.07.2010 21
Mead, R. (1998)
Worst Case Example
Intercultural Management ISP Melanie Hiller 06.07.2010 22
�Understand: Nature of Culture, its Influence on Behavior (in the Workplace)
Intercultural Management Skills
Intercultural Management ISP Melanie Hiller 06.07.2010 23
Influence on Behavior (in the Workplace)
�Knowledge: about specific Cultures
�Recognizing: Differences Between Cultures
� Implementation of structures
Cognitive Affective Conativ
Knowledge: Social Skills: Implementing:
Intercultural Competencies
Intercultural Management ISP Melanie Hiller 06.07.2010 24
Knowledge:
- Countries
- Culture
- CulturalSystems
Social Skills:
- Sympathy
- Empathy
- Tolerance
- Open Minded
Implementing:
-Communication
- Language
- Behavior
How to measure Culture?
Intercultural Management ISP Melanie Hiller 06.07.2010 25
How to compare Cultures?R
elat
ive
Fre
quen
cy
Intercultural Management ISP Melanie Hiller 06.07.2010 26
1:00 pm 1:30 pm 2:00 pm 2:30 pm 3:00 pm 3:30 pm
Time/Accuracy
Rel
ativ
e F
requ
ency
Based on Barmeyer, Ch. (2000)
Cultural Dimensions
Cultural Standards
Intercultural Management ISP Melanie Hiller 06.07.2010 27
Cultural Standards
Cultural Dimensions
(Values and Behavior)
Extreme 1 Extreme 2
Three Concepts
� 4-D-Concept from Hall
Intercultural Management ISP Melanie Hiller 06.07.2010 28
� 5-D-Concept from Hofstede
� 7-D-Concept from Trompenaars
4 Dimensions - Hall
� Context-Orientation
Intercultural Management ISP Melanie Hiller 06.07.2010 29
� Space-Orientation
� Time-Orientation
� Message
Low-Context High-Context
Messages/Information are message is part of the
Context-Orientation
Intercultural Management ISP Melanie Hiller 06.07.2010 30
Messages/Information are explicit, direct and unambiguous
message is part of the context / indirect Information
Values: Individualism Values: Group Sense
Direct verbal interaction less nonverbal expressions
Indirect verbal interaction more nonverbal expressions
High-Context vs. Low-Context
Intercultural Management ISP Melanie Hiller 06.07.2010 31
www.genderwork.com
High-/Low-Context CulturesHigh-Context vs. Low Context
Intercultural Management ISP Melanie Hiller 06.07.2010 32
www.genderwork.comAustrian
�Power Distance
Individualism vs. Collectivism
5 Dimensions - Hofstede
Intercultural Management ISP Melanie Hiller 06.07.2010 33
� Individualism vs. Collectivism
�Masculinity vs. Femininity
�Uncertainty Avoidance
�Long Term vs. Short Term Orientierung
Power distance focuses on the degree ofequality or inequality between people in
Power Distance
Intercultural Management ISP Melanie Hiller 06.07.2010 34
equality or inequality between people inthe country or society.
� � ��
Low PDI High PD
Value People’s Equally Respect for Status
High/Low Power Distance
Intercultural Management ISP Melanie Hiller 06.07.2010 35
People’s Equally Respect for Status
Inequality Minimized Needed
Key Element Decentralization Centralization
rights EqualPower holders entitled to Privileges
powerful peopleTry to look less powerful
Try to look as powerful as possible
older people Not respected Respected
Hofstede, G. (2004)
PD - Index
Intercultural Management ISP Melanie Hiller 06.07.2010 36
http://businesscoaching.typepad.com - Based on Hofstede, G. (2004)
Uncertainty Avoidance
Uncertainty Avoidance focuses on thelevel of Avoidance or Tolerance for
Intercultural Management ISP Melanie Hiller 06.07.2010 37
level of Avoidance or Tolerance for Uncertainty and Ambiguity within theSociety
?? ? ??
? ?
High vs. Low UA
High UA Low UA
Value Certainty Exploration
Intercultural Management ISP Melanie Hiller 06.07.2010 38
Value Certainty Exploration
Distinction True or False Urgent or Not
Key Element What is different is dangerous
What is different causes curiosity
Hofstede, G. (2004)
UA - Index
Intercultural Management ISP Melanie Hiller 06.07.2010 39
http://businesscoaching.typepad.com - Based on Hofstede, G. (2004)
Long vs. Short Term Orientation
Time-Orientation focuses on the
degree the Society embraces long- or
Intercultural Management ISP Melanie Hiller 06.07.2010 40
degree the Society embraces long- or
short-term devotion to traditional or
forward thinking Values.
� �
Long Term Short Term
Long/Short Term Orientation
Intercultural Management ISP Melanie Hiller 06.07.2010 41
Value Long Term Benefits
Saving Face
Distinction Serve Goals Proper or Not
Key Element Tradition and History
Quick Results are expected
Hofstede, G. (2004)
LTO - Index
Intercultural Management ISP Melanie Hiller 06.07.2010 42
http://businesscoaching.typepad.com - Based on Hofstede, G. (2004)
7 Dimensions - Trompenaars� Universalism vs. Particularism
� Individualism vs. Collectivism
Intercultural Management ISP Melanie Hiller 06.07.2010 43
� Individualism vs. Collectivism
� Neutral vs. Emotional
� Defuse vs. Specific
� Achievement vs. Ascription
� Human-Time Relationship
� Human-Nature Relationship
Individualism vs. Collectivism
This Dimension focuses on the Degree the Society reinforces Individual or collective
Intercultural Management ISP Melanie Hiller 06.07.2010 44
Society reinforces Individual or collective Achievement and interpersonal Relation-ships.
� ����
���
��
�
�
Individualism and Collectivism
Individualism Collectivism
Value Individual Group Harmony
Intercultural Management ISP Melanie Hiller 06.07.2010 45
Value Individual Freedom
Group Harmony
Distinction Me/Others In/Out Group
Key Element The Task is important
Relationships is important
Trompenaars, F./Hampden-Turner, C. (1997)
No Index by Trompenaars
IDV – Index ?USA Individualism
Canada Individualism
Individualism
Intercultural Management ISP Melanie Hiller 06.07.2010 46
Canada Individualism
Great Britain Individualism
Germany Individualism
Mexico Collectivism
Brazil Collectivism
Indonesia Collectivism Collectivism
Trompenaars, F./Hampden-Turner, C. (1997)
�Qualitative insights rather than Quantitative Data
Cultural Dimensions – Critique?
Intercultural Management ISP Melanie Hiller 06.07.2010 47
Quantitative Data
�Useful in Understanding of different Cultures, Situations and Relationships
Orientation
Summary
Intercultural CompetenciesIntercultural Management
Intercultural Management ISP Melanie Hiller 06.07.2010 48
Intercultural ManagementCultural Dimension (Hall, Hofstede, Trompenaars)
Orientation
Summary
1. Globalization and Culture?!
Intercultural Management ISP Melanie Hiller 06.07.2010 49
1. Globalization and Culture?!
2. Culture – What is it?
3. Intercultural Management!
Thank you very much
Intercultural Management ISP Melanie Hiller 06.07.2010 50
Thank you very much
for your attention
Intercultural Management ISP Melanie Hiller 06.07.2010 51
Sources (I)� Barmeyer, Ch. (2000): Interkulturelles Management und Lernen
– Studierende und Führungskräfte in Frankreich, Deutschland und Quebec, Frankfurt/ Main, 2000.
� Gullahorn, J. T./Gullahorn, J. E. (1963): Gullahorn, J. T., and Gullahorn, J. E. (1963) An extension of the U-curve hypothesis. Journal of Social Issues 19 (1), 33-47.
Intercultural Management ISP Melanie Hiller 06.07.2010 52
Journal of Social Issues 19 (1), 33-47.
� Featherston, M. (1990), Global Culture: Nationalism, Globalization, and Modernity, London et al., 1990.
� Hall, T. (1990): Hall, Edward T., The Silent Language, New York, 1990.
� Huntington S. (1996): Huntington, Samuel P., Clash of Civilizations and the remaking of world order, New York, 1996.
� Hofstede, G. (2004): Hofstede, Geert, Cultures and Organizations: Software of the Mind, London et al., 2004.
� Mead, R. (1998): Mead, Richard. International Management: Cross cultural dimensions, Blackwell, 1998.
� Robertson, R. (1998): Robertson, Roland, Globalization – Social Theory and Global Culture, London et al., 1998.
� Stehr, C. (2003): Stehr, Christopher, Globalisierung und Destabilisierungstendenzen innerhalb des Internationalen Systems: eine Indikatorenanalyse für ausgewählte Nationalstaaten, Berlin, 2003.
Sources (I)
Intercultural Management ISP Melanie Hiller 06.07.2010 53
2003.� Teusch, U. (2004): Teusch, Ulrich, Was ist Globalisierung? – Ein
Überblick, Darmstadt, 2004.� Trompenaars, F./Hampden-Turner, C. (1997): Trompenaars, Fons/
Hampden-Turner, Charles, Riding the Waves of Culture: Understanding Cultural Diversity in Global Business, New York et al., 1997.
� Oberg, K. (1960): Oberg, Kalervo, Culture shock: Adjustments to new cultural environments. Practical Anthropology. 4, 177-182
� Varwick, J. (2004): Varwick, Johannes, Globalisierung, in: Woyke, Wichard (Hrsg.), Handwörterbuch Internationale Politik, Bonn, 2004.
� .