intercultural ia by smitha prasadh wiad pittsburgh 2016
TRANSCRIPT
Intercultural IASmitha PrasadhSENIOR USER EXPERIENCE DESIGNER • AUTODESK • PITTSBURGH, PA
WORLD IA DAY PITTSBURGH 2016 // 2016 FEB 20http://www.adventuresofagoodman.com/rock-and-roll-photographer-for-a-day/
Information architecturestrategies for other cultures
Information architecturestrategies for other cultures
are the same as ours
Information architecturestrategies for other cultures
are the same as oursbecause we (more or less)
started it.
http://www.2016.worldiaday.org
USACanadaItalyBrazilUK
253322
EuropeAsia-PacificSouth AmericaMiddle EastAfrica
86431
Total number of countries: 57
Today’s World IA Day events
http://www.2016.worldiaday.org + http://www.iainstitute.org/resources
USACanadaAustraliaItalyUKSweden
39103222
BrazilChileDenmarkFrancePolandOnline schools
1111116
Total number of schools: 79
...and schools that teach IA/Design
http://valeriebarkowski.com/laundry/
How can we approach IAfor diverse audiences?
Drawing inspiration fromintercultural communication
Intercultural communication
how people think and communicate
culture + language +society
how people react to design
https://anticap.wordpress.com/2010/09/19/poverty%E2%80%94uneven-demographics/http://www.downwithdesign.com/inspiration/10-biggest-stock-photography-cliches/
GEERT HOFSTEDE
http://www.sietareu.org/63-general/congress-2015/film-festival-2015/725-an-engineer-s-odyssey
http://www.healthyplace.com/blogs/anxiety-schmanxiety/2012/02/about-jodi-aman/http://seattleunited.com/wp-content/uploads/2014/09/U.S.-Womens-Soccer-Team-2014-Atlanta.jpg
INDIVIDUALISM VS. COLLECTIVISM
SETTING A TONE:
“our time-tested, traditional methods”
VS.
“what will you accomplish
today?”
tumblr.com IF by IFTTT
/
http://usa.autodesk.com/adsk/servlet/pc/index?id=1060484&siteID=123112https://executivebusinessportraitsnewjersey.files.wordpress.com/2012/03/img_2014_pp-copy.
POWER DISTANCE
symbols of authority
ideo.com deloitte.com
limiting workflows /
content by user type
https://www.vrtx.com/content/vertex-science-fair- mentorship-showcasehttp://www.amazon.co.uk/The-Ignorant-Maestro- Unpredictable-Brilliance-ebook/
UNCERTAINTY AVOIDANCE
emphasize clarity
warning messages for unconventional
behaviors
SPAIN QATAR
cocacola.comFULL INDEX.HTML OF EACH COUNTRY’S SITE
http://www.discount-supplements.co.uk/blog/unleash-beast-within/http://www.challengegym.co.uk/news/fit-fridays-in-february
MASCULINITY VS. FEMININITY
AESTHETICS:
“in your face”VS.
“in our tummies”
MEXICO DENMARKkfc.com
/
http://www.korea.net/AboutKorea/Korean-Life/Festivalshttps://skepticalsunday.wordpress.com/2014/10/18/skepsun-109-10_19_2014/
LONG-TERM VS. SHORT-TERM ORIENTATION
FORM DESIGN:
“it’ll be worth it”VS.
“it’ll be over soon”
JAPAN HONG KONGstarbucks.com
/
INDIVIDUALISM vs. COLLECTIVISM
POWER DISTANCE
UNCERTAINTY AVOIDANCE
MASCULINITY vs. FEMININITY
LONG-TERM vs. SHORT-TERMORIENTATION
HOFSTEDE’S CULTURAL DIMENSIONS
INDIVIDUALISM vs. COLLECTIVISM
POWER DISTANCE
UNCERTAINTY AVOIDANCE
MASCULINITY vs. FEMININITY
LONG-TERM vs. SHORT-TERMORIENTATION
HOFSTEDE’S CULTURAL DIMENSIONS
CAVEAT ANDCONTROVERSY
How do we carry this out in our work?
Start with a cultural audit.
Start with a cultural audit,and look for what’s the same
and what’s different.
Global product,localized pieces
Several global templates,with localized variants
Fully localized sites,in line with the brand
http://infobeautiful4.s3.amazonaws.com/2015/05/1276_colours_in_culture.pnghttp://commons.wikimedia.org/wiki/File:Inkan.JPG
COLORS AND SYMBOLS
WHAT ARE SOME EXAMPLES OF CULTURAL IMAGERY FROM AMERICA?
SOURCE: THE AUTODESK RECAP TEAM
McDonald’s
Starbucks
Apple pie
Hamburgers
Guns
NASCAR
Baseball
SOURCE: THE AUTODESK RECAP TEAM
WHAT ARE SOME EXAMPLES OF CULTURAL IMAGERY FROM AMERICA?
McDonald’s
Starbucks
Apple pie
Hamburgers
Guns
NASCAR
Baseball
SOURCE: THE AUTODESK RECAP TEAM
WHAT ARE SOME EXAMPLES OF CULTURAL IMAGERY FROM AMERICA?
McDonald’s
Starbucks
Apple pie
Hamburgers
Guns
NASCAR
Baseball
Advertisements for pharmaceuticals
The Simpsons
War
Tipping
Donald Trump
Corn
Black Friday
“is obesity tangible enough? what about willful ignorance?”
SOURCE: THE AUTODESK RECAP TEAM
WHAT ARE SOME EXAMPLES OF CULTURAL IMAGERY FROM AMERICA?
Elementary school girls in beauty pageants
Squirty cheese in a can
Deified high school football players
New oil and gas drillsin 2015
Credit card debt
Cable news
Corporations-are-people
Unilateral bipartisanship”
Underfunded education“How have corndogs and creationism not yet made it onto this list?”
“
McDonald’s
Starbucks
Apple pie
Hamburgers
Guns
NASCAR
Baseball
Advertisements for pharmaceuticals
The Simpsons
War
Tipping
Donald Trump
Corn
Black Friday
“is obesity tangible enough? what about willful ignorance?”
SOURCE: THE AUTODESK RECAP TEAM
WHAT ARE SOME EXAMPLES OF CULTURAL IMAGERY FROM AMERICA?
Elementary school girls in beauty pageants
Squirty cheese in a can
Deified high school football players
New oil and gas drillsin 2015
Credit card debt
Cable news
Corporations-are-people
Unilateral bipartisanship”
Underfunded education“How have corndogs and creationism not yet made it onto this list?”
“
McDonald’s
Starbucks
Apple pie
Hamburgers
Guns
NASCAR
Baseball
Advertisements for pharmaceuticals
The Simpsons
War
Tipping
Donald Trump
Corn
Black Friday
“is obesity tangible enough? what about willful ignorance?”
SOURCE: THE AUTODESK RECAP TEAM
WHAT ARE SOME EXAMPLES OF CULTURAL IMAGERY FROM AMERICA?
““
http://www.telegraph.co.uk/news/worldnews/asia/china/11095439/Chinese-city-paints-street-lane-for-mobile-phone-users.htmlhttp://gizmodo.com/5390014/internet-speeds-and-costs-around-the-world-shown-visuallyhttp://www.koikikukan.com/archives/2012/03/08-011111.phphttp://www.bbc.com/tamil
TECHNICAL LOGISTICS
Avoid stereotypes (+/-), and remember that they go both ways.
Does your meaningcarry across?
Don’t take your values/knowledge as default.
don’t assume or judge
Learn constantly (and do lots of research!).
Remember your novice status.
Work with local/cultural liaisons.
Focus on the same,not just the different.
do connect and empathize
Like all design, intercultural IA is all about people.
Though we may have originated IA, we have to ensure everyone benefits from it.
Design is for everyone.
ABOVE ALL ELSE...
Thank [email protected]://smithaprasadh.com@holasmitha
http://randomwire.com/why-japanese-web-design-is-so-different/japan-back-to-the-future/
Global UX. Quesenbery and Szuc. Elsevier 2012.
Handbook of Global User Research. ed. Robert Schumacher. Elsevier 2010.
Universal Methods of Design. Hanington and Martin. Rockport 2012.
http://www.2016.worldiaday.org
http://www.amanda.com/cms/uploads/media/AMA_GlobalizationUserInterfaceDesignWeb.pdf
https://www.deepdyve.com/lp/association-for-computing-machinery/cross-cultural-user-experience-design-including-asia-iMzdtBufaw?impressionId=56ba46d583eac&i_medium=docview&i_campaign=recommendations&i_source=recommendations
http://sareedreams.com/2009/01/the-washing-machine-that-ate-my-sari-mistakes-in-cross-cultural-design/
http://www.dtelepathy.com/blog/design/ux-flows-onboarding
http://www.useronboard.com/how-tumblr-onboards-new-users
http://www.useronboard.com/how-if-onboards-new-users/
http://semanticstudios.com/international_information_architecture/
http://semanticstudios.com/information_architecture_30/
http://www.howtomakesenseofanymess.com
https://medium.com/@aileen.medina/the-evolution-of-
information-architecture-85099ce75774#.9jphdn866
https://medium.com/@erqiudao/invisible-design-dde3d89d451e#.geezetls
https://www.researchgate.net/publication/225114215_Incorporating_the_Cultural_Dimensions_into_the_Theoretical_Framework_of_Website_Information_Architecture