intercultural communications in the workplace
TRANSCRIPT
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Intercultural Communicationin the Workplace
Robbie Samuelswww.RobbieSamuels.com
@RobbieSamuels
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About Me
• Professional Speaker– Networking– Fundraising – Intercultural Communication
• Founder Socializing for Justice
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To have the best conversation possible…
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To have the best conversation possible…
My MeaningYour Meaning Shared Meaning
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Story of your name“Remember that a person’s name is
to that person the sweetest and most important sound in any language.”
- Dale Carnegie, How to Win Friends and Influence People
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Mattering & Marginality
Think of a time when you felt as if you really mattered, when who you
were or what you did was valued.
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Mattering & Marginality
Cues What in the interaction let you know you were being valued? Feelings How did you feel as a result of this interaction? Actions What were your behaviors in response to this interaction?
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Mattering & Marginality
Think of a time when you felt as if you did not really matter,
when who you were or what you did was not valued.
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Mattering & Marginality
Cues What in the interaction let you know you were being not valued? Feelings How did you feel as a result of this interaction? Actions What were your behaviors in response to this interaction?
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Definitions• Communication & Intercultural
Communication• Race & Ethnicity• Diversity• Inclusion• Equity• Culture
My MeaningYour Meaning
Shared Meaning
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DefinitionsCommunication
The creation of shared meaning.
Intercultural CommunicationThe creation of shared meaning
across cultural contexts.
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DefinitionsRace
“Genetic” heritage (e.g. skin color); a “social construct”, not based on biology but
“created”
EthnicityDescribes one’s cultural background
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Definitions
DiversityOften understood as numerical representation of difference in
people, viewpoints, and experiences
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DefinitionsDiversity
“The fact of human difference, that may make a difference – in how we
interact with one another, with communities, and institutions.” - N.
Abdul-Wahid
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DefinitionsInclusion
Diverse people, viewpoints, and experiences are “heard” and
counted. Belief that this leads to better solutions and moves us
towards the goal of equity.
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DefinitionsEquity
Addresses disparity of resources and how resources are structurally
allocated to marginalized communities.
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DefinitionsCulture
Shared patterns that help us make meaning of our environment and determine appropriate behavior.
“It’s just the way we do things around here.”
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ArtifactsBehavior
NormsBeliefs Assumptions
Values
IN AWARENESS
OUT OF CONSCIOUS AWARENESS
INVISIBLE
OBSERVABLE
ICEBERG MODEL OF CULTURE
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Describe the Picture
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DIE Model
D DescribeInformation Gathering stage: Objective analysis and articulation based on observation
“What you see”
I Interpret
Information Processing stage: Subjective analysis and articulation based in large part on individual cultural/personal opinions and cultural experiences
“What you think you see “
E EvaluateDetermination stage:Assignment of value judgment based on Descriptive and Interpretive information
“What you think and/or feel about
what you think you see”
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DIE ModelThink about a time when this happened at work,
here or elsewhere, where the lack of cultural
observation contributed misunderstandings,
unintended bias, and/or miscommunication.
How would your knowledge of theDIE Model impact how you would
approach this situation?
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Wrap Up
Robbie Samuelswww.RobbieSamuels.com