interactive self service manager

UploadGet More

BandwidthDownload

Speed and Usage

2.5 Mbps 0.5 Mbps

Service Status

Phone

Device Status

Ethernet

Gateway

Office PCMom’s iPad

Wireless

Internet

TV

Internet

Living Room TV

Self Service Manager Jane DoeSettings

Search advanced tasksUsersStatus DevicesHome Usage History

Upload speeds are lower than expected!View usage information.

Home

Get More BandwidthDownload

Speed and Usage

2.5 Mbps

Service Status

Internet

PhoneTV

Device Status

Living Room

TV

Internet

Ethernet

Gateway


Wireless


UsersStatus Usage History DevicesSearch advanced tasks

Home

Upload

0.5 Mbps


Change network name

Change IP address

Change DNS

Change network password

ch

Home

Get More BandwidthDownload

Speed and Usage

2.5 Mbps

Service Status

Internet

PhoneTV

Device Status

Living Room

TV

Internet

Ethernet

Gateway


Wireless


UsersStatus Usage History DevicesSearch advanced tasks

Home

Upload

0.5 Mbps


Wireless Password

Cancel Change

Change password:

Password:Strong

New Password

*******

Currentpassword: *******

Defaultpassword: 53TFSHDG7-L92S

Internet Upload Usage

Suggested Internet Package Upgrade

Internet Package

Price per month for 12 months w/ 1 year term & voice service

Downstream Speed

Emailing

Downloading Music

Social Networking

Sharing Photos

Internet Gaming

Watching TV & Video Clips

Elite

$19.95Up to 6 Mbps

Upgrade Now!



Days Times Types Size Device

Mon. July 15, 2013 8:30 PM Video 10MB Mom’s iPad

Tues. July 16, 2013 10:15 AM Image 10MB Office PC

Wed. July 17, 2013 9:05 AM Video 30MB Mom’s iPad

Thurs. July 18, 2013 6:25 PM Video 10MB Dad’s iPhone

Fri. July 19, 2013 4:17 PM Video 10MB Mom’s iPad

Sat. July 20, 2013 7:28 PM Video 30MB Dad’s iPhone

Sun. July 21, 2013 8:30 PM Video 10MB Mom’s iPhone

Mon. July 22, 2013 10:15 AM Video 10MB Office PC

Tues. July 23, 2013 2:32 PM Video 30MB Office PC

Average Peek Uploads Advanced

Upload

0.5 Mbps

Uploaded content maxing out account limit!

See below for details.

TV Status

Days Times Signal Strength

Mon. July 15, 2013 10:30 AM Low

Tues. July 16 2013 10:30 AM Low

Wed. July 17, 2013 10:30 AM Low

Thurs. July 18, 2013 10:30 AM Low

Fri. July 19, 2013 10:30 AM Low

Sat. July 20, 2013 10:30 AM Low

Sun. July 21, 2013 10:30 AM Low

Mon. July 22, 2013 10:30 AM Low

Tues. July 23, 2013 10:30 AM Low

Average Signal Strength

TV



Suggested Fixes

Change Wi-Fi Channel

Run Wi-Fi Troubleshoot & Repair

Looks like the signal from the set top box is weak everyday at 10:30 AM. Is there something occurring regularly at that time, like neighborhood line repairs?

A possible cause of signal strength loss can also be a shared Wi-Fi channel from:• Cordless or cell phones• A nearby Wi-Fi unit

If this did not fix the problem, run the Wi-Fi Troubleshoot and Repair Tool.

This tool will diagnose the issue and make the necessary fixes or tell you how you can solve the issue.

Signal from set top box is intermittently too weak.

See below for details.

Advanced

PC & Laptop Camera

Customer Account Facial Recognition

Mobile Or Tablet Camera

Remote Control Camera

Customer is initially associated with their account using facial recognition.

2:57 PM

Cindy Disman Favorites

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Judge Judy Judge Joe Brown Judge Joe Brown The Dr. Oz Show The Dr. Oz Show

The Doctors The Bill Cunningham Show The Bill Cunningham Show The Bill Cunningham Show The People’s Cour

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Now that the user account has been associated with the users face, the U-Verse application(s) will give the option to login with a camera capture of of the face.

U-Verse Mobile App

Facial Recognition U-Verse Login

AT&T U-Verse

AT&T Member ID:

Password:

Example: ([email protected])

Log In

Forgot your AT&T Member ID?Forgot your Password?

Log in as

Cindy Disman

interactive self service manager

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