interactive intelligence celebrates 20th anniversary
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</>10M+ lines of code written
Today, the Interactive Intelligence world headquarters encompasses a north-side Indianapolis, Indiana
campus occupying nearly 300,000 squarefeet and spanning four buildings.
45+ offices in 20 countries.
Founded in a three-room office.
1994
2014
1997
1st customer
20144 resellers
350 resellers
6,000+ customer deployments
CRM Magazine’s 2014 Service Leader
Mashable’s 2014 Seven Best Tech Companies to Work For
Network World’s 2014 Fave Raves
Gartner’s 2014 Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure
Frost & Sullivan’s 2014 Company of the Year, Contact Center Systems, North America
Software Magazine’s 2014 Global Top 500 Software and Services Companies
Awards
Real-time speech analytics
All-in-one platform offeringPBX, ACD, IVR and presence
Skills-based routing ofcalls, chats, emails (MMQ)
Quality monitoring
SIP-architected IPcontact center suite
Speech-enabled IVR
Workforce management
All-software IP PBX
Screen recording
SIP-basedpredictive dialing
SIP-basedmulti-site routing
Automated post-callcustomer satisfaction surveys
Knowledge base
Predictive dialing
Communications-basedprocess automation
Content Management
Debt Collection solution
Mobile customer service
1997
2001
2002
2005
2006
2007
2009
1998
1999
2003
2004
2008
2010
2011
2012
IP CO
MM
UN
ICATIO
NS
2000
2013
2014
CaaS Small Center
1994
1st
1st
1st
1st
1st
1st
1st
Product Innovation Timeline
Insurance solution
PureCloud
2
Employeeson day 1
5
Employees onday 180
Employees on20th Anniversary
2,066
Microsoft Lyncintegration
20th Anniversary: The Road to Success