intelligent transport bangalore , india system (its) its - presentation... · 2017-09-11 · bus...

Bangalore, India

Intelligent Transport System (ITS)

http://upload.wikimedia.org/wikipedia/en/c/c0/Bmtc_logo.png

Scale of BMTC Operations

50 lakh Passengers Daily

43 Depots, 53 Bus Stations

75000 Daily Trips

12 lakh service Kilometres per day

6166 Buses 6000 Schedules

BMTC - Intelligent Transport System (ITS)

BMTC ITS - Project Details


• Electronic Ticketing System • Vehicle Tracking System • Passenger Information System

• Back-end automation of Depot operations • Command and Control center

• BOT model

Vehicle Tracking Unit (VTU)

Features

1. Total Fleet Management System

2. Real time tracking of 6,000 buses

4. Alerts • Overspeeding • Stop Skipping • Route deviation • Stopping at non-designated

location

3. ETA through PIS and mobile app

5. 2 –way communication for emergency purposes

6. Incident management


Vehicle Tracking Dashboard


Electronic Ticketing Machine (ETM)


Features

1. GPRS enabled ETM which transmits ticket data to ITS server every 5 minutes

2. EMV and PCI DSS compliant – cashless transactions through contactless smart cards

3. Tamper proof

4. Supports mobile based payment systems

Real Time Passenger Information System Display


Features

1. Information disseminated through 55 inch LCD display screens at 10 major Bus Stands and TTMCs and Kempegowda International Airport

2. Estimated Time of Arrival displayed in three categories, arrivals in 5 minutes, 15 minutes and 30 minutes respectively.

Command Control Centre (CCC)


Features

1. State of the art 24/7 facility - 20 seater capacity.

2. Integrated video wall consisting of 6 LCD screens.

3. Real time tracking and monitoring of buses for schedule adherence, route deviations.

4. Incident Management through 2-way communication.


BMTC Mobile App

Features

1. Intuitive User Interface

4. Map based view and text based view

2. Locating buses on a given route with ETA

3. Locating buses in a given bus stop with ETA

5. PIS at Major Bus Stations and Airport

6. Trip Planner feature for new commuters

Contactless Smart Card payment


Features

1. Open Loop EMV chip enabled smart card.

2. Enables commuters to opt for cashless payment and also retail purchases.

3. Top up facility from any bank account


How BMTC is benefiting from ITS • Significant improvements in operations and service delivery – The

instances of early arrivals and late departures recorded an overall decrease of 64% and 22% respectively in a 6 month period post launch of ITS project (between August 2016 to January 2017).

• Enabled Organization re-structure - 3 tier system to 2 tier system

• Reduction in false MVC claims – Total MVC claims have reduced from an average 300 per month to 250 per month with an average reduction of 50 false claims per month.

• Fare rationalization through inputs from ITS – A recent fare rationalization exercise carried out based on ITS generated data.

• Enables route rationalization using BI tools – cost reduction and revenue improvement

• Improvement in perception about BMTC in the eyes of the commuters

Challenges

Green field Project.

Change management with a work force of around 34,000

Transitioning from legacy systems to Intelligent Transport System.

Popularizing non-cash payment option with commuters

GSM shadow Areas in the city

Technology adoption for DSS by managerial staff on par with competitors like OLA, Uber

Switching over from conventional decision making to ITS based DSS for day to day operations.


The Road Ahead..

• Aiming for 100% cashless transactions

• Eliminating printing of tickets

• Conductorless operations to reduce staff cost

• Automatic passenger counter (APC) to eliminate pilferage

• APC as a safety tool also

• Dynamic planning and scheduling

• Full Depot automation including fleet management

• Business Strategy formulation through Big Data Analysis

• Business and service expansion using BI tools of ITS

• Open Data sharing

• Collaboration with other Government Departments - Police,

Education, Urban Development, Metro

•


BMTC - Awards & Accolades

Awards in the category of:

Road Safety

Best practices in Governance

ITS implementation

Environment initiatives

HR initiatives & best practices


Thank You


Perception of Commuters


Monitoring operations At Depot and at Command Control Centre (CCC)


• Depot-wise monitoring of deviations on a day to day basis is enabled including:

Route deviations.

Bus stop skipping.

Late Departures from Depots.

Early Arrivals to Depots.

Stopping of vehicles at unauthorized locations.

Over-speeding vehicles.

Bus Bunching

• Real time tracking of vehicle break-downs is enabled which can in turn be communicated with other key stake holders such as Traffic department for managing the traffic.

Case Study – Route Deviation


Background: Crew handling Vehicle No. KA01F8894 belonging to Depot-06 of East Division had deviated the vehicle from its scheduled route and trip on 19th October 2016 at 8 PM in the night. The scheduled trip was to be from Hoskote to Domlur, whereas the vehicle was deviated to undertake a trip from Hoskote to Benson town and the revenue generated from the unauthorized trip undertaken was declared as the revenue generated for the scheduled trip. Based on the complaints received from commuters on 22nd October 2016, an investigation was launched by the concerned authorities to verify the deviation.

Review of the deviation: The concerned authorities tracked the deviation through the vehicle tracking feature of ITS for the duration 7.30 PM to 9.30 PM on 19th October 2016. The Vehicle Tracking Unit installed in the vehicles sends the vehicle position details to the central server once every 10 seconds, which enables tracking of vehicles in real time as well as for any such past instances. The details from the vehicle tracking feature of ITS clearly showed the deviation from the scheduled route.

Conclusion: The inputs received from ITS were used as evidence to initiate disciplinary action against the erring crew.

Case Study –Scheduled route v/s the route undertaken


intelligent transport bangalore , india system (its) its - presentation... · 2017-09-11 · bus...

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