INTELLIGENT – EFFICIENT – COMPETITIVESOLUTIONS FOR YOUR IT OPERATIONS

MonitoringServices

Server &Desktop

InfrastructureManagement

ServicesVirtualization,

Storage &Backup

Application &Databases

Network Management

TelecomNetworkServices

INTEGRATED SOLUTIONS FOR YOUR IT OPERATIONS

HOW WE WORK

WE ARE EXCELLENT AT

The Solutions for Your NeedsIdentifying your goals and together developing our plan that en-

sures those goals are met, we are delivering flexible custom-tailored IT solutions and services that meet your unique client requirements.

We Enable Solutions for Lifecycle SupportWe are experts at using frameworks (tools, resources,

methodology) to manage and support our services for you – from design to operation.

We Provide Complete IT ServicesWe are strong both in software development and infrastructure

management to create integrated solutions with more than 10 years of practical experience.

We provide variety of services to create personalized solutions for your needs, covering areas from infrastructure support up to application maintenance.

Understand Demand

Build Custom Solution

Deliver Services

With about 300 IT engineers on the board and 5 delivery offices in Ukraine, Infopulse operates one of the largest IT Operations outsourcing center in Ukraine delivering its services to the largest European banks, telecoms and governmental institutions – with success since 2007. We can take care of securing reliability and faultlessness of your whole IT infrastructure – 24 hours a day, 365 days a year.

We offer a full spectrum of IT infrastructure services, including deliveries for particularly business critical systems and are providing extra security against prolonged operational downtime. We enable your internal IT department concentration on the key business needs, planning of the development and improvement of the infrastructure. Our experienced specialists

in more than 40 technical domains and 25 service areas are ready to take your IT systems in operation and organize effective users support, support of software and hardware.

Infopulse Ukraine is a part of Nordic IT-group EVRY (with more than 40 years of experience in IT operations business and more than 10000 employees), and can offer world-class delivery capabilities combined with the benefits of nearshoring.

OUR MANAGED SERVICES

24 / 7 Operations

On-CallSupport

Extended Business

Hours

SLA-Based

Delivery Models:

Dedicated Teams

• Service Operations• Implementation Services• Security Management

• Windows/Unix Infrastructure• Applications & DB operations• Network, Virtualization, Storage• Desktop management• Security reporting, analysis

Redundant Monitoring Centers

• Network, Servers, OS Monitoring• Applications and DB Monitoring• Customer Enquiries SPOC• Notification and escalation

• Service Availability and Perfor-mance Monitoring

• Event and requests management• Security Monitoring and Reporting• Service Desk

Monitoring & Customer Care Services

Infrastructure Management

OUR CORE COMPETENCES

Networking and Monitoring• Cisco IOS/NX-OS• Check Point NGX• Crossbeam COS/XOS• CA NSM• Microsoft SCOM• HP NNM

Server and Desktop• Microsoft Server Family• Microsoft SCCM• RedHat Enterprise Linux• Oracle Solaris OS

Virtualization, Storage, Backup

• VmWare, Microsoft Hyper-V• Microsoft VMM• Hitachi, IBM AIX• IBM Storage Manager• HP Data Protector

Applications and Database• Microsoft Exchange,

SharePoint, UAG• Citrix XenServer, XenDesktop,

XenApp• Microsoft SQL• Oracle• Sybase

Platforms Support

FULL SOLUTION LIFECYCLE SUPPORT MODEL

Applications Maintenance

Implementation and deployment

Solutiondesign

Fixed Price (per Application Instance and Server)

T&M Model(for Architecture, Design and Implementation)

• Consolidation and virtualization• Performance and scalability • Business continuity and

disaster recovery• Audits and optimization

• Consolidation and virtualization• Performance and scalability • Business continuity and

disaster recovery• Audits and optimization

• Solutions integration

• Migrations and Upgrades

• Application packaging and lifecycle support

• Consultancy Services

IT OPERATION SERVICES FOR MICROSOFT SOLUTIONS

Applications Design and Maintenance

Platforms and Hosting Operation Support Focus Areas

SharePoint System CenterMS Dynamics Windows

Server

Collaboration (Exchange and Lync)Database Management (SQL)

Virtualization and Storage Networking

SCCM INFRASTRUCTURE AND APPLICATION SUPPORT FOR LEADING FACILITY MANAGEMENT PROVIDER

Area Microsoft System Center.

Client background The leading service and facility management provider in

Nordics, offering all the support services necessary for a company or public body to work smoothly and effectively.

About 2500 workplaces, 4700 active users, 14 SCCM 2007 servers.

Delivered Service• Solution integration and platforms support• 2+ years 8x5 daily operation

Key deliveries • Operating system deployment• Operating system remote reinstallation• Software packaging & deployment• Operating system and Software updates• Power management • Software and Hardware Reports

Business value• Manageability of the IT infrastructure• Operational cost reduction• Optimize software and hardware investment• Clear process of software management• Compliance and settings management

MAIL SYSTEM MIGRATION PROJECT FOR GLOBAL MEDICAL EQUIPMENT MANUFACTURER

Area Exchange.

Client backgroundGlobal medical technology company and leader in develop-

ment, manufacturing and supply of products and therapies for kidney and liver dialysis required to consolidate all its mail hubs world-wide into one centralized managed solution.

Delivered Service• Dedicated project team• Project timeline: July 2012 – September 2013 • Project implementation from design to handover into operation

for further support

Key achievements and deliveries• Deployment of up-to-date centralized Exchange environment • Mailbox migration (8000 mailboxes in 6 locations across

3 continents) without service interruption • Old environment decommissioned • Handover to operation for further solution support

Business value• Consolidated mail environment • Improved access, reliability and scalability • Operational cost reduction • Improved operational efficiency and productivity

by implementation of new solutions • Full solution support and maintenance after implementation

SHAREPOINT FOR LEADING FINANCE SERVICES PROVIDER

Key achievements and deliveries• Installation of SharePoint 2013 for 1400+ users• Migration and upgrading of content: 2 content DB, 2 site-collections

• Upgrading web-applications• SharePoint application publication to the Internet• Configuration of UAG Server and Quest Defender (one time password

service) for 2-factor authentication of internal and external users

Business value• Improved flexibility, scalability and increased browser compatibility• Improved stability and security• Better mobile and collaboration experience• Improved integration with other MS products (Lync, Exchange,

Office 2013)• Improved social features

Area Social Enterprise – Microsoft SharePoint 2013

Client background Leading financial and bank services provider on Nordic

market with more than 120 branches in Sweden, Denmark, Finland and Norway required to upgrade the SharePoint ver-sion from 2010 to 2013 to improve security and functionality of the solution.

Delivered Service • Migrations and Upgrades• Project timeline: July 2013 – August 2013• Dedicated project team• Project implementation from planning to closing

Client background EVRY is one of the leading IT companies in

Sweden delivering service to number of large gov-ernment companies and national scale institutions (telecommunication, transport, post and trade).

Business challenge and solution Monitoring Operation Center (MOC) based

on 2 redundant sites for the effective verifica-tion of availability and performance validation of IT infrastructure environment (around 50000 instances of server and network equipment) in 24x7x365 mode.

Service Delivery model• SLA-based/Dedicated teams

Type of services• 24x7x365 monitoring within defined SLA’s

for a response time• System and agents management• Event management (analysis of false-positive

and typical cases)

Business value• Monitoring of IT environment as continuous

service based on a sites redundancy • Scalability up to 200K of monitoring objects • Flexible discount model depending on

a volume• Financial responsibility for service reliability

Duration:since

2007

24/7 365 days

EVRY MONITORING SERVICES (SWEDEN)

FOLLOW US facebook.com/infopulse twitter.com/infopulse_ua linkedin.com/company/infopulse

infopulse.com.ua

CONTACT USInfopulse LLC24, Polyova Str.,03056 Kyiv, Ukraine+38 044 457-88-56 info@infopulse.com.ua