intelli quest intro v1
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Service Management & IT GovernanceService Management & IT Governance
Company Overview
Company History– Founded in 2003 by Greg Morrison– Based in Colorado Springs, Colorado
Core Competencies– IT Service Management (ITIL)– IT Governance (CoBIT)
Products & Services– IQ Smart Packs– Targeted Professional Services
Company MissionIntelliQuest’s mission is to commoditize standards-based IT service management and IT Governance programs with pre-packaged solutions and targeted Professional Service engagements.
Value Propositions
Service Providers positioned to support business outcomes
Service Provider risk alignment with business appetite
Clarity of Service Portfolios, domains, and capabilities
Business Services delivered with quality & predictability
Service Economics for smart-sourcing decisions
Monitoring, measurement & management intelligence
IT value is articulated in a business context
Regulatory requirement adherence
Our Approach
Focus is on underpinning & supporting business processes
Designed to achieve service clarity & accountability
Modeled off the Deming Quality Cycle (PDCA)
Positioned to slash implementation cost & complexity
Based on ITIL®, CMMI®, COBIT® and ISO® standards
Packaged to inject key intelligence to you
Intended to commoditize the Service Management market
Products & Services
IQ Smart Packs™ Populated with key artifacts, intelligence & presentations Targeted at vacancies left by ITSM tool vendors Designed so you get it right the first time Pre-bundled solutions can be downloaded Positioned to slash consulting costs dramatically
Professional Services Very targeted engagements (Similar to Agile Sprints) Designed to help you navigate around common pitfalls Based on real world, practical knowledge of Service Management Targeted outcomes with clear deliverables No Boutique consulting or “Parking” engagements
Why it was developed To facilitate the quality management of IT Services To Improve Efficiency To increase cost effectiveness To reduce risks To provide codes of practice in support of total quality
Benefits IT viewed a “Strategic Asset” vs. “Commodity” Consistency & Repeatability Better Stewardship of IT Services & Assets True Business Alignment Ability to absorb rapid change Improved Productivity Retention of IT credibility with customers
The IT Infrastructure Library (ITIL)
My customer isn’t willing to pay for it. 80% of SW Costs are in post deployment & maintenance
It is adding cost to the service. Actually, the cost impact increases significantly w/o it.
Adding staff will improve services Service improvement comes from series of targeted actions (PDCA)
We deliver products to our customers. “People don’t want quarter-inch drills. They want quarter-inch holes.”
» Professor Emeritus Theodore Levitt, Harvard Business School
Common Misconceptions
Procter and Gamble publicly attributes nearly $125 million in IT cost savings per year to the adoption of ITIL.
Shell Oil utilized ITIL best practices when they overhauled their global desktop PC consolidation project. They can now do software upgrades in less than 72 hours, potentially saving 6000 man-days and 5 million dollars.
Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.
Success Stories
Service Management & IT Governance
Call or visit us today at
www.intelliquest.biz
or
719.244.5379