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www.customware.net Australia - United States - Malaysia - New Zealand - Singapore Integrating with Microsoft Dynamics CRM 4.0 Kynan Fraser

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Kynan Fraser gave a talk to the Sydney Microsoft CRM User Group about Integrating with the platform

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Page 1: Integrating With Microsoft Dynamics CRM

www.customware.net

Australia - United States - Malaysia - New Zealand - Singapore

Integrating with Microsoft Dynamics

CRM 4.0Kynan Fraser

Page 2: Integrating With Microsoft Dynamics CRM

Integration

www.customware.net

Page 3: Integrating With Microsoft Dynamics CRM

www.customware.net

Landscape

http://www.sap.com/index.epx
http://www.jboss.com/index
Page 4: Integrating With Microsoft Dynamics CRM

www.customware.net

Integrated Landscape

http://www.sap.com/index.epx
http://www.jboss.com/index
Page 5: Integrating With Microsoft Dynamics CRM

Integration Is Really Two Things

www.customware.net

Data Transformations Technical Implementation

Page 6: Integrating With Microsoft Dynamics CRM

Types Of Enterprise Integration

www.customware.net

MANUAL AUTOMATED

Page 7: Integrating With Microsoft Dynamics CRM

How to Automate Integration

www.customware.net

They might not just “plug in”

Where does the logic go?

Page 8: Integrating With Microsoft Dynamics CRM

How to Automate Integration

www.customware.net

Page 9: Integrating With Microsoft Dynamics CRM

How Do We Connect to MS CRM?

www.customware.net

Web Services

Page 10: Integrating With Microsoft Dynamics CRM

WSDL

www.customware.net

Page 11: Integrating With Microsoft Dynamics CRM

CRM Integration - Issues

Technical

Non-technical

www.customware.net

Authentication

Configuration

Documentation

Interface changes

Page 12: Integrating With Microsoft Dynamics CRM

Case Study #1

www.customware.net

Active Directory

Web BrowserFirewall

SharePoint ServerWCF 3.5 ServicesIIS 7 Web Server

Windows Server 2008

SQL Server 2005Windows Server 2008

Firewall

Web Browser CRM 4.0IIS 7 Web Server

Windows Server 2008

SAPwebMethods Integration Server 7.1WebSphere MQ 6.0

Windows Server 2003 R2

Page 13: Integrating With Microsoft Dynamics CRM

Case Study #1

www.customware.net

Page 14: Integrating With Microsoft Dynamics CRM

Case Study #2

www.customware.net

Page 15: Integrating With Microsoft Dynamics CRM

Visibility

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Page 16: Integrating With Microsoft Dynamics CRM

Wrap Up

1) Why?

2) How?

Easy.

www.customware.net

Page 17: Integrating With Microsoft Dynamics CRM

www.customware.net

Australia - United States - Malaysia - New Zealand - Singapore

Contact details

KYNAN FRASERPhone: +61 2 9900 5731Email: [email protected]

QUESTIONS?


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