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Lessons learnt integrating UX with Scrum presented at UX NZ 2013 on 7th Nov 2013 by J Meadow from SilverStripe

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Page 1: Integrating UX with Scrum

Integrating UXwith Scrum

7th November 2013 • J Meadow (1/1) 1 / 36

Page 2: Integrating UX with Scrum

Background - me

Information ArchitectureProject Management

Business AnalysisWeb Strategy

Usability

7th November 2013 • J Meadow (1/1) 2 / 36

Page 3: Integrating UX with Scrum

Background - SilverStripe

40 staff in Wellington & Auckland

20 devs, 4 designers, 5 PM’s$30k to $300k+ projects

running Agile/Scrum7th November 2013 • J Meadow (1/1) 3 / 36

Page 4: Integrating UX with Scrum

Scrum at SilverStripe

team defined processessprints of 1 to 2 weeksdaily communication

product backlogssprint demos

7th November 2013 • J Meadow (1/1) 4 / 36

Page 5: Integrating UX with Scrum

SilverStripe projects

‘agency’ type approachproject team assigned

timeframes agreedstart and end date

end deliverable

7th November 2013 • J Meadow (1/1) 5 / 36

Page 6: Integrating UX with Scrum

Common Agile/UX criticisms

focus on short development sprints,

chunks deliverables into feature sets

no time for big-picture thinking

little up-front design timelittle time to user test

7th November 2013 • J Meadow (1/1) 6 / 36

Page 7: Integrating UX with Scrum

Common Agile/UX criticisms

7th November 2013 • J Meadow

Agile work is mostly about delivery,UX work is mostly about discovery.

Two worlds - both concerns are necessary.

- Jeff Patton, 2008

(1/1) 7 / 36

Page 8: Integrating UX with Scrum

Lessons learnt

7th November 2013 • J Meadow (1/5) 8 / 36

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Lessons learning

7th November 2013 • J Meadow (2/5) 9 / 36

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Lessons learning

no one approach works for all

7th November 2013 • J Meadow (3/5) 10 / 36

Page 11: Integrating UX with Scrum

Lessons learning

best approach depends on the project

7th November 2013 • J Meadow (4/5) 11 / 36

Page 12: Integrating UX with Scrum

Lessons learning

best approach depends on the project

7th November 2013 • J Meadow

- type of project- client’s needs- budget/timeframe- client’s maturity

(5/5) 12 / 36

Page 13: Integrating UX with Scrum

Some common approaches

integrating UX with Scrum

7th November 2013 • J Meadow (1/7) 13 / 36

Page 14: Integrating UX with Scrum

7th November 2013 • J Meadow

UX Dev

(2/7) 14 / 36

Page 15: Integrating UX with Scrum

7th November 2013 • J Meadow

UXDev

(3/7) 15 / 36

Page 16: Integrating UX with Scrum

7th November 2013 • J Meadow

UX

Dev

(4/7) 16 / 36

Page 17: Integrating UX with Scrum

7th November 2013 • J Meadow

UX/Dev

(5/7) 17 / 36

Page 18: Integrating UX with Scrum

7th November 2013 • J Meadow

UX UX/Dev

(6/7) 18 / 36

Page 19: Integrating UX with Scrum

7th November 2013 • J Meadow

UX UX/Dev

concept,design & build

(7/7) 19 / 36

Page 20: Integrating UX with Scrum

UCD + Agile

7th November 2013 • J Meadow

Agile:

- Individuals and interactions over processes

and tools

- Working software over comprehensive

documentation

- Customer collaboration over contract

negotiation

- Responding to change over following a plan

UCD:

-

Research

- Concept

- Design

- Build

(1/1) 20 / 36

Page 21: Integrating UX with Scrum

UCD + Agile

7th November 2013 • J Meadow (1/1) 21 / 36

Page 22: Integrating UX with Scrum

5x UX/Scrum tips

7th November 2013 • J Meadow (1/1) 22 / 36

Page 23: Integrating UX with Scrum

UX/Scrum tip #1

UX = user needs

7th November 2013 • J Meadow (1/4) 23 / 36

Page 24: Integrating UX with Scrum

UX/Scrum tip #1

UX = user needs

7th November 2013 • J Meadow

/

(2/4) 24 / 36

Page 25: Integrating UX with Scrum

UX/Scrum tip #1

7th November 2013 • J Meadow

UX = user + business needs

(3/4) 25 / 36

Page 26: Integrating UX with Scrum

UX/Scrum tip #1

talk to business users AND end users...

as soon as possible

7th November 2013 • J Meadow

UX = user + business needs

(4/4) 26 / 36

Page 27: Integrating UX with Scrum

UX/Scrum tip #2

7th November 2013 • J Meadow

1st determine who the key users are

(1/4) 27 / 36

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UX/Scrum tip #2

7th November 2013 • J Meadow

1st determine who the key users are

2nd identify what they want

(2/4) 28 / 36

Page 29: Integrating UX with Scrum

UX/Scrum tip #2

7th November 2013 • J Meadow

1st determine who the key users are

2nd identify what they want

3rd understand how they want it deliveredand presented

(3/4) 29 / 36

Page 30: Integrating UX with Scrum

UX/Scrum tip #2

7th November 2013 • J Meadow

1st determine who the key users are

2nd identify what they want

3rd understand how they want it deliveredand presented

1 & 2 Concept Phase > 3 Sprint iterations

(4/4) 30 / 36

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UX/Scrum tip #3

7th November 2013 • J Meadow

think horizontally AND vertically...at the same time!

(1/1) 31 / 36

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UX/Scrum tip #4

7th November 2013 • J Meadow

get a head start with UX concepts...

(1/2) 32 / 36

Page 33: Integrating UX with Scrum

UX/Scrum tip #4

7th November 2013 • J Meadow

get a head start with UX concepts...

start with low-fidelity wireframes,early on within the team

and with the client

have designers and devs work closely together

(2/2) 33 / 36

Page 34: Integrating UX with Scrum

7th November 2013 • J Meadow

UX UX/Dev

concept,design & build

UX/Scrum tips #5

(1/2) 34 / 36

Page 35: Integrating UX with Scrum

7th November 2013 • J Meadow

UX UX/Dev

concept,design & build

projectspike

UX/Scrum tips #5

(2/2) 35 / 36

Page 36: Integrating UX with Scrum

Thank you!email: [email protected]

(1/1) 36 / 36