integrating click scheduler with mapping & electronic...
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#SAP4UTL
A collaboration between:
Don Lytle & Charan Enugula
Metropolitan Utilities District of Omaha
Integrating Click Scheduler with Mapping & Electronic Service Orders for Automated Dispatching
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#SAP4UTL
Outgoing Legacy Systems
New Workflow and Architecture
Click Scheduler
Work Manager
Demonstration
What We Will Cover
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#SAP4UTL
About Metropolitan Utilities District
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221,023 Natural Gas Customers
205,250 Water Customers
SAP@MUD
2007 FICO
2009 HCM
2013 CRM
2014 SF/Mobility Pilot
2016 Click/Full Mobility
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#SAP4UTL
Legacy Systems
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Utility Partners (ViryaNet) CRM (Time buckets CAS) Dispatch (Mobile UP Dispatch) Mobile Field
Windows Application Rugged Laptops with Cellular Connectivity
UP End-Of-Life
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#SAP4UTL
CLICK SCHEDULER
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#SAP4UTL
Click Scheduler
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CRM (Availability/Skills)
Click Schedule Optimizer
DBGO/NBGO
NEW > ASSN > DISP
Bulk/Drip Feed Options
Routing/Location
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#SAP4UTL
Click Scheduler
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WORK MANAGER
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#SAP4UTL
Work Manager
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iPad Mobile Device with Verizon/VPN
GPS Location Services
ACK > ENRT > ARRV > CMPL
HOLD/CGI
Integrated Meter Management
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Customer Call
CSR ChecksFor Resources
Click ChecksFor Availability,
Skills, Territories
WorkManager
Click ReturnsResources
CSR ConfirmsAppointment
CLICK
ECC
PO
Click/ECC DispatchesWork Orders
Completed OrdersSynchronizeNew Workflow
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#SAP4UTL
Workflow Architecture
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SMP Platform for SAP Mobile Applications
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Work Manager Demonstration
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Objectives
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Transparency
Clarity
Real-Time Data Flow
Emergency Order Response Time
Reduced Infrastructure Costs
Location Services
Routing/Travel Time
Inventory Management
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Questions?
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#SAP4UTL
Don Lytle
Metropolitan Utilities District
Email: [email protected]
Charan Enugula
Metropolitan Utilities District
Email: [email protected]
How to Contact Us
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